# Page 8 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 176-200 of 479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Megan C.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Booksy Witholding Funds"

November 1, 2022

2.0

Pros

It offers a payment portal to ensure last minute cancellations and 'no-shows' would still be liable to pay for the artist's time.

Cons

Over R10k worth of deposits have not been paid out within the agreed 5 business days. This is a breach of contract and nothing has been done even after enquiry. I have been using Booksy for over 3 weeks and no payout.

Review Source

Response from Booksy

December 29, 2022

We're sorry you've had this experience! It is never our intent to get between a business and their money. Please reach out to support so we can help resolve the issue.

GD

Gemma D.  
Director  
  
Used the software for: 1-2 years

### "Poor update "

May 29, 2017

3.0

Pros

Customers can book online without having to call and stop us in work. The app seems to work great for customers

Cons

The update. The fact it sometimes double books appointments. There is no colour difference with appointments so hard to figure out who's coming when under each person. The app doesn't seem to like any iPhone, iPad systems.

Review Source

Response from Booksy

June 6, 2017

Thank you so much for your valuable feedback. We need to hear both the good and the bad to produce a better product, so we appreciate that you've come forward with this information. Right now, our first priority is addressing the negative experience you have had with the with the newest version. We remember the issues you had with the iPad and the double bookings and, as the new version has been stabilized, we hope that these issues are no longer a problem. This does not excuse those issues on our side and we understand your frustration as a busy professional. We can't apologize enough for the setbacks you may have encountered, and thank you for your patience during those times. We would like to speak with you personally to cover any issues you'd like to discuss (e.g. color). Hopefully, we can find solutions that meet your needs and prevent future inconveniences to your business.

KZB

Kathryn Zochert B.  
Owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Where is their support staff?"

March 18, 2022

4.0

I was forced over to this product when GenBook was purchased. The support is terrible. It takes at least an hour to get a response from the chat, and sometimes, I get NO response even by the next day. Their online videos are useless to a new user who is just trying to switch over. Everything seems focused on salon usage, which is not how I use it.

Pros

I like that I can create a document to be completed by my clients right online when they create an appointment

Cons

I have no idea where or how to find the features I am used to. Documentation is lacking.

Reason for choosing Booksy Biz

I didn't choose Booksy. They chose me.

Review Source

Response from Booksy

March 24, 2022

Thank you for the feedback! We never want to leave anyone feeling like they can't get in touch with us. Checkout out our webinar series specifically for Genbook users coming to Booksy. They are a great platform to ask questions, get answers, and engage with the Booksy team.

RS

RaChelle S.  
Hairstylist  
Consumer Services  
Used the software for: 2+ years

### "Hairstylist Best Assistant"

August 22, 2019

5.0

Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.

Pros

The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.

Cons

In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.

Alternatives considered

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Reason for choosing Booksy Biz

In the beginning it was due to price and what I could afford starting out.

Review Source

JS

Julie S.  
Psychic-Medium  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Worst Customer Service"

March 24, 2022

1.0

Disappointed entirely with the transition from Genbook to Booksy.

Pros

I have not had a good experience with the product and most specifically with customer support.

Cons

When Genbook transitioned to Booksy I was assured that it would be seamless, and it has been anything but that. When I call for customer service the message saying there are is no one available to help repeats every 10 seconds, I get it they don't want me to wait on hold because then they have to provide service. Wait time for chat is ridiculous. I started a chat an hour ago and have been waiting a minimum of 10 minutes between each reply - which have been unhelpful. Specifically, I was told that clients would receive review requests after their appointments - now they just told me that that does not happen unless they sign up for Booksy. The over 200 reviews they imported from Genbook are not transferrable to a new service because they are not verifiable to them. Genbook had excellent customer service and an intuitive platform. As other reviewers have said, Booksy customer service does not care - and it shows.

Review Source

Response from Booksy

May 19, 2022

Thank you for the valuable feedback. We're sorry the transition to Booksy has been less than smooth. It is never our intention to cause any confusion.

CD

Chris D.  
Salon owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Booksy Review"

October 4, 2019

5.0

Foxy has solve so many problems in my business that allows people to give me reviews pay a fair appointments in advance it text them emails them and make sure that I don’t have to spend my time answering phone calls and text

Pros

But I could use this as a point of sale versus paying for square and PayPal also that Clients could pay me in advance and I can vary the amounts

Cons

Help desk on different time zone, and constant emails

Alternatives considered

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Reason for choosing Booksy Biz

Ease of use and cost

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Ease of use

Review Source

VR

Verified Reviewer  
Assistant Systems Engineer - Trainee  
Information Technology and Services  
Used the software for: 1-2 years

### "Decent booking app, but not without its problems"

June 9, 2022

3.0

Booksy does a decent job with what it is supposed to do - finding and booking services and business, scheduling appointments and making sure you attend them. But it has a lot of scope for improvement with regards to user experience.

Pros

It is easy to find good places for discount - salons, spas, hairdressers etc. I can just go on Booksy to book an appointment. Sometimes I tend to forget when I scheduled an appointment, but Booksy has timely reminders. Scheduling and keeping track of appointments is done very well.

Cons

No option to confirm booking, which took me a lot of confusion and time to figure out. They have videos for new users, but those are just generic and doesn;t answer most of the questions. Customer support is also poor and takes a long time to receive response. I've also noticed that users can leave reviews of businesses even if they did not show up for an appointment, which seems unfair from a business perspective.

Review Source

Response from Booksy

December 29, 2022

Thanks for the great feedback! The only way to leave a review is to have a finished appointment; businesses should make sure to mark any "no-show" appointments on their calendar to prevent inaccurate reviews coming through. As always, our support team is there for you if you need it!

VR

Verified Reviewer  
Owner  
Graphic Design  
Used the software for: 6-12 months

### "Great booking software"

March 22, 2022

5.0

booksy has great customer support so i am always able to get help with any features i do not understand

Pros

Covers everything i need with great customer support and with boosky boost for new clients

Cons

missing the ability to save emails to send to clients

Review Source

Response from Booksy

March 24, 2022

Thank you for this great review! We're so glad you're enjoying using Booksy, that Boost is helping you find new clients in our Marketplace, and that our support team has been able to provide guidance when you have questions.

LC

Leila C.  
Strategic planning advisor  
Education Management  
Used the software for: 2+ years

### "Meets the need for clientele"

December 21, 2022

4.0

Pros

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

Cons

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

Alternatives considered

[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Booksy Biz

This was just to get a foot in the door and have her begin to take bookings online to avoid chaos and overbooking. We are still exploring options.

Review Source

VR

Verified Reviewer  
Hairstylist  
Consumer Services  
Used the software for: 6-12 months

### "Small Business Savior"

February 7, 2019

5.0

Booksy is one of the three main components of my business' smooth start and quick success. Eliminating a Receptionist and now having direct access to my clients scheduling needs has allowed me to satisfy my clients and grown my business. Without Booksy owning my own business would definitely not be as easy, lucrative or enjoyable as it has been.

Pros

My clients, age range from teenagers to elderly, can easily navigate the software on whether on the Booksy App or Booksy.com.

Cons

I reviewed, downloaded and tried 5 different booking software/Apps before I chose Booksy. I have yet to find an aspect of Booksy I do not like.

Review Source

PB

Paula B.  
Owner  
Retail  
Used the software for: 2+ years

### "Lasting Impressions "

May 7, 2020

4.0

The reports of the products etc. Marketing tool also very helpful

Pros

Very user friendly, affordable, and easy to manage when not in store. This software changed my life and my business turnover. I have recommended it to many colleagues who are also very satisfied.

Cons

Te voucher system can improve to redeem vouchers and also if clients load credit I would like to have access to the sale to make changes

Review Source

Response from Booksy

October 19, 2021

Thank you, Paula! We are glad booksy has made a difference in your business. Thank you as well for the feedback. We'll be sure to share it with internal teams.

KM

Katie M.  
Fitness Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Huge Help with Scheduling and Organization"

February 17, 2023

5.0

Pros

Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.

Cons

I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.

Review Source

ER

Esmeralda R.  
Esthetician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I loved Booksy!"

January 6, 2022

5.0

Never had a issue very affordable

Pros

Online booking for my clients I liked the most

Cons

Nothing really. No complaints at all. Perfect

Review Source

Response from Booksy

February 18, 2022

Thank you for the feedback. We're so glad you're enjoying Booksy!

KW

Kelsey W.  
Hairstylist  
Cosmetics  
Used the software for: 1-2 years

### "Gain and Retain is the name of the game!"

April 21, 2020

5.0

Pros

This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.

Cons

As some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.

Review Source

AJ

Ateja J.  
Lvn  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Booksy Best"

December 29, 2022

5.0

Pros

Booksy provides easy access for both clinical support and patients, very simple to use

Cons

System automatic reminders would sometimes glitch and not send out to patients

Review Source

SG

Sadie G.  
Stylist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best Booking Service!!"

September 27, 2019

5.0

My overall experience with booksy has been awesome! Their customer service is quick and has my satisfaction in their forefront.

Pros

There is no back-and-forth conversation with the clients that are wanting to book. They simply go on there, they look for my open spots, they find the service they want and the app tells them whether there is enough time on that day for That particular service. They request to book it, I confirm it, and email is sent to them… Or a text… And then they are booked! It is as easy and simple as that!

Cons

If I had to look for a “Con” I would say that sometimes the clients don’t realize that I have to confirm the appointment. I have had one person come in thinking that she had an appointment when she had requested it late the night before and I didn’t see it to confirm it or decline.

Reason for choosing Booksy Biz

A friend of mine uses style seat and didn’t have very good reviews so I decided not to go with them.

Review Source

Dwight T.  
Owner/Barber  
Cosmetics  
Used the software for: 2+ years

### "Must have"

September 22, 2019

4.0

Really good keeping up with analysis. So overall it's a valuable resource and must need.

Pros

The function on payment. I can charge a will or make clients prepay.

Cons

The freeze up at time and scheduling update load slow.

Review Source

Lou S.  
Tax Preparer  
Accounting  
Used the software for: 2+ years

### "All in one CRM like App"

December 31, 2018

5.0

My overall experience was a great experience and i will continue to use this app.

Pros

It acts like a CRM but a great scheduling app.

Cons

None everything is perfect and i would high recommend this to all my entrepreneurs.

Review Source

VR

Verified Reviewer  
Assistant Clerk  
Legal Services  
Used the software for: 6-12 months

### "Schueduling Made Easy "

March 11, 2019

4.0

This is an extremely beneficial app that helps us people like myself that are always on the go. There is nothing more convenient setting an appointment at a touch of a button and not have to do all the middle man negotiations on time scheduling.

Pros

I love that I can see my Nail Techs availability at any given time. I enjoy that you can see the prices of what you are paying for but you don't have to put a deposit down to book your appointment, which is good for loyal customers who either has courtesy to reschedule in time or make it to their set appointments without a problem.

Cons

Its a shame every business isn't using a product like this. It makes it convenient to get the time you need scheduled without going back an forth with someone at the shop looking for perfect time and taking them away from clients. I believe this software helps runs things smoother and should be used by more businesses.

Review Source

Pedro D.  
Fisioterapeuta  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Simplifica la gestión de citas para profesionales de servicios"

June 1, 2023

4.0

Es una valiosa herramienta para simplificar la gestión de citas y reservas para profesionales de servicios. Su interfaz fácil de usar, la programación automatizada, los recordatorios y las opciones de gestión de clientes hacen que sea una solución eficiente

Pros

La interfaz es intuitiva y amigable. Por lo que se facilita su uso tanto para los profesionales como para los clientes. La aplicación es sencilla de navegar y ofrece una experiencia fluida en la gestión de citas.

Cons

Las limitaciones en la versión gratuita, ya que Booksy ofrece una versión que tiene algunas limitaciones en comparación con la versión de pago. Tener alguna opción mas no seria descartable.

Review Source

nD

natacha D.  
une reussite  
Arts and Crafts  
Used the software for: Less than 6 months

### "une belle réussite en devenir"

March 29, 2023

5.0

J'ai gagné du temps pour les prises de rdv ainsi qu'une aide précieuse pour garder le lien avec ma clientèle.

Pros

j'ai trouvé énormément d'avantages sur cette plateforme ainsi qu'un super suivi de toutes les personnes que j'ai eu par téléphone. Facilité pour la clientèle et pour moi même.

Cons

le journal des ventes qui pour moi n'est pas optimal dans la lecture, le visuel du moins.

Reason for choosing Booksy Biz

le contact avec les équipes , la novation dans une application qui est très complète

Review Source

LM

Lisa M.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Dynamic Booking App "

September 26, 2019

5.0

I have gained clientele because Booksy allows people to search barbers in their particular area. No more overwhelming text & calls about appointment schedules. Booksy is great in so many ways, I don't have enough time or space to explain why I love this app!

Pros

The ease of using Booksy is amazing. My clients like the reminders & the option to book right from their phone. I like that I can show pictures, create flyers, allow my clients to book through Instagram, and the list goes on. I definitely chose the right booking app.

Cons

The waiting list to connect to my bank.

Review Source

RH

Reginald H.  
Barber  
Cosmetics  
Used the software for: 2+ years

### "Booksy Review"

September 30, 2019

3.0

When it’s good it’s really good and when it’s bad it’s really bad.

Pros

Easy to use and customer friendly app.

Cons

App always goes down without notice and customer support never takes credit. Always says it’s something I must’ve done when I’ve done nothing. And never been offered any type of compensation for appointments lost due to app going down sometimes for an entire day. I’ve lost a lot of money with booksy. And it’s recommends other barbers to my long time clients. Very disrespectful!

Reason for choosing Booksy Biz

App

Review Source

OR

Orlando R.  
Barber  
Arts and Crafts  
Used the software for: 6-12 months

### "Customer services super poor helo"

December 16, 2022

1.0

Customer service was horrible. Have waisted many hours of my time. Can not provide information needed and have me ping pong around. Can not provide information I need for a payment not process

Pros

No pros. Not happy . Not happy. Not satisfied

Cons

Helps with my appointments . Not good customer service help

Review Source

Response from Booksy

December 29, 2022

We're so sorry you have had a less than stellar experience with our service team. We'd encourage you to reach out so we can help resolve any remaining questions you have regarding payment processing.

tF

tracy F.  
owner/stylist  
Cosmetics  
Used the software for: 2+ years

### "so easy in my day to day business"

January 23, 2020

5.0

I absolutely swear by it. keeps life organized and clients accountable

Pros

I love that the interface is easy for both the salon and our clients to use. its awesome that I have so many different reports at my fingertips.

Cons

sometimes, things disappear and we need to log out and log back in. but the glitches are getting better.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Booksy Biz

easier to maneuver around for me

Review Source

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