Smartspanner

Smartspanner


4.5 / 5
4 reviews

Who Uses This Software?

Manufacturing SME's, Hotels, Facility Management, Fleet Management


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    1 user-$25/mo; 5 users - $75/mo; 10 users-$110/mo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Smartspanner
  • www.smartspanner.com/
  • Founded 2013
  • United Kingdom

About Smartspanner

SaaS CMMS solution to help you take control of preventative maintenance.


Smartspanner Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Smartspanner Reviews Recently Reviewed!


Easy to use CMMS system that has all the major functionality of a more expensive package.

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to navigate. Users do not have to be IT experts in order to create or edit tasks. Online support is very quick to get back to you.

Cons: Not all the functionality that we need at this present time.

To get functions added oor amended then a number of users need to request the same thing, which I fully understand although from a selfish point of view this is not ideal.

Overall: A quick, simple to use CMMS system that is ideal for the organisation size we work within.

Vendor Response

by Smartspanner on August 01, 2018

Dear Joe,

Thanks for leaving us your review and feedback.

We wish we could tailor and develop the software faster for clients requests! it is quite a challenge to keep it simple, easy to use and develop everything for everyone at the same time...its a tough balance of keeping it simple, user friendly and delivering feature updates requested.

Regardless it is great to have your feedback and working with clients is the only real way we improve the system and bring new features out.

Thanks for taking the time for the review.

Patrick Chester
Founder
Smartspanner

Best CMMS software for "small" organizations. Give it a try if you are looking for something simple.

Jun 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Very user friendly interface, which takes 5 minutes to understand it completely and you can start using it without hesitation. There is no useless tabs which makes everything complicated, only necessary components of CMMS are included.

-There is a calendar view section which takes 10/10 from me. You can see the future plans and completed orders in one very simple screen.

-They are giving 30 days free trial which gives plenty of time for decision.

-Customer support is very helpful and willing to fix the any issues happened so far.

-They have a budget friendly pricing plans.

Cons: -We are not able to upload anything as an Excel template. While this is the only con we had so far, we had many issues because of this.

1. Price of the used items changing yearly and we are not able to integrate that change to our system quickly.

2. We are keeping backups of items and maintenances, but we will not be able to upload it easily to the system if it is required.

3. We have more than 100 maintenance yearly and we have to enter each one of them manually while we already have them on Excel.

Vendor Response

by Smartspanner on June 21, 2018

Dear Baris,

Thanks so much for leaving us a review even in the end we did not match your complete needs for importing maintenance from excel. As you have said our focus is small organisations and providing a simple, easy to use system - so it is really great to hear we have achieved this as simplicity is not very easy!

Fantastic software to allow us to easily manage our day to day breakdowns

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and affordable, allows reporting of areas of concern, allows anyone to log breakdowns

Cons: The software does everything we currently need, and if we come across any shortfalls in areas we need, the team take this on board to implement a solution.

Overall: Allows us to run a maintenance department with minimal fuss, ensuring break downs are promptly addressed, allowing us to keep our machines running.

Have been using for about 2 months for a cable manufacturing site

May 21, 2015
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, flexible, no nonsense, everything in one package - no extras

Cons: Maybe needs to add a few more features to make it easier for my application

Recommendations to other buyers: Be flexible and use lateral thinking to get it to fit your needs - its a simple tool but can do an excellent job once you have found your way around.