Best For

Manufacturing SME's, Hotels, Facility Management, Fleet Management

Product Details

SaaS CMMS solution to help you take control of preventative maintenance.

Contact Details

Smartspanner

https://www.smartspanner.com/

Founded in 2013

Located in United Kingdom

Dashboard
Task List
Task Details
Asset List
Reports

Starting Price

  • $25.00/month/user
  • 1 user-$25/mo; 5 users - $75/mo; 10 users-$110/mo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

Smartspanner Features

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Smartspanner Reviews

Overall
4.5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 4 of 4 reviews

Showing Most Helpful

Showing 4 of 4 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Joe W.
Engineering Manager
Building Materials, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 31, 2018

“Easy to use CMMS system that has all the major functionality of a more expensive package.”

OverallA quick, simple to use CMMS system that is ideal for the organisation size we work within.
ProsEasy to navigate. Users do not have to be IT experts in order to create or edit tasks. Online support is very quick to get back to you.
ConsNot all the functionality that we need at this present time. To get functions added oor amended then a number of users need to request the same thing, which I fully understand although from a selfish point of view this is not ideal.

Vendor Response

By Smartspanner on August 1, 2018
Dear Joe, Thanks for leaving us your review and feedback. We wish we could tailor and develop the software faster for clients requests! it is quite a challenge to keep it simple, easy to use and develop everything for everyone at the same time...its a tough balance of keeping it simple, user friendly and delivering feature updates requested. Regardless it is great to have your feedback and working with clients is the only real way we improve the system and bring new features out. Thanks for taking the time for the review. Patrick Chester Founder Smartspanner
Reviewer Source 
Source: Capterra
July 31, 2018
Baris C.
Support Engineer
Unspecified
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 18, 2018

“Best CMMS software for "small" organizations. Give it a try if you are looking for something simple.”

Pros-Very user friendly interface, which takes 5 minutes to understand it completely and you can start using it without hesitation. There is no useless tabs which makes everything complicated, only necessary components of CMMS are included. -There is a calendar view section which takes 10/10 from me. You can see the future plans and completed orders in one very simple screen. -They are giving 30 days free trial which gives plenty of time for decision. -Customer support is very helpful and willing to fix the any issues happened so far. -They have a budget friendly pricing plans.
Cons-We are not able to upload anything as an Excel template. While this is the only con we had so far, we had many issues because of this. 1. Price of the used items changing yearly and we are not able to integrate that change to our system quickly. 2. We are keeping backups of items and maintenances, but we will not be able to upload it easily to the system if it is required. 3. We have more than 100 maintenance yearly and we have to enter each one of them manually while we already have them on Excel.

Vendor Response

By Smartspanner on June 21, 2018
Dear Baris, Thanks so much for leaving us a review even in the end we did not match your complete needs for importing maintenance from excel. As you have said our focus is small organisations and providing a simple, easy to use system - so it is really great to hear we have achieved this as simplicity is not very easy!
Reviewer Source 
Source: Capterra
June 18, 2018
Verified Reviewer
Mechanical or Industrial Engineering, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 4, 2018

“Fantastic software to allow us to easily manage our day to day breakdowns”

OverallAllows us to run a maintenance department with minimal fuss, ensuring break downs are promptly addressed, allowing us to keep our machines running.
ProsVery easy to use and affordable, allows reporting of areas of concern, allows anyone to log breakdowns
ConsThe software does everything we currently need, and if we come across any shortfalls in areas we need, the team take this on board to implement a solution.
Reviewer Source 
Source: Capterra
June 4, 2018
Andrew G.
Maintenance Manager
Electrical/Electronic Manufacturing, Unspecified
Used the software for: Less than 6 months
Overall Rating
4.5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
May 21, 2015

“Have been using for about 2 months for a cable manufacturing site”

ProsSimple, flexible, no nonsense, everything in one package - no extras
ConsMaybe needs to add a few more features to make it easier for my application
Recommendations to other buyersBe flexible and use lateral thinking to get it to fit your needs - its a simple tool but can do an excellent job once you have found your way around.
Source: SoftwareAdvice
May 21, 2015