Build
- 100 SMS Per Month
- Basic Automated Marketing
- Online Booking
- Service and Retail Sales
- Stock Management
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Pros
Ease of use and functionality and a fair price.
If you get stuck and need help on the system, the Timely people are easy to contact and very helpful and responsive. All up - a great system at a good price.
Cons
When we brought it to their attention, they informed us that the problem we have with their software is why a lot of salons choose to leave Timely or not subscribe to Timely.
Terribly minor inconvenience but I can't use customer credit on invoices that have already been issued.
"Deceptive"
Overall: Good after sales support. Product not as advertised. Or should I say they withheld important information.
Pros: Plenty of functions. Easy to use. Good layout.
Cons: Timely was aware that their software was not suitable for our business, something we only discovered after signing up with them. When we brought it to their attention, they informed us that the problem we have with their software is why a lot of salons choose to leave Timely or not subscribe to Timely. If they were honest, they would have told me before I signed up with them. I lost nearly $1,000 making the transfer to Timely. I can not wait to leave Timely for another booking platform. I am losing business until then!
"Decided to double the price of their product for no reason"
Overall: Average. I hind sight should have used another provider that don't keep making annoying changes and massively hike their prices
Pros: Ease of use and functionality and a fair price
Cons: Change the layout and look without informing customers (making it look and function worse). The company has also decided to double the cost of their product as it has new functionality (that I've been using for nearly 4 years) and the sales pitch is that you get SMS credits as part of the packages, however the credits are like a phone contact - paying for loads that you either don't need or won'r use.