# Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of Timely Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews RG Ritu G ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Timely is one of the best softwares for automated time tracking which enhances the productivity.“ April 29, 2025 MG Monica G OwnerApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What i really dislike about Timely is that the booking software was very disappointing because, when i tried to book my salon appointment it just wouldn't work correctly.“ June 1, 2025 SM Salina M DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Has all the functionality needed to successfully run appointment scheduling and many key business tools as well.“ February 25, 2025 PL Paul Cedric L Automation EngineerIndustrial Automation, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes loading problem or it is just the network error.“ June 9, 2024 RG Ritu G ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I personally like the automated time tracking in Timely which is AI based by learning the habits.“ April 29, 2025 Rebecca G Massage therapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I am loosing out on money and bookings because of this.“ August 7, 2024 Juan B CEOComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently.“ July 10, 2023 AV Aneta V Law ClerkLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up“ June 28, 2023 ## Showing most helpful reviews Showing 1-25 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shrina K. Clinic owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM system for salons" August 13, 2023 5.0 Pros It’s easy to use and the clients really like it. Lots of functions are automated Cons It’s missing some good features that could make it really great and much easier for the business and clients. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Timely had electronic client consent forms Review Source BW Bonita W. Owner/Lash & Brow Stylist Consumer Services Used the software for: 2+ years ### "I love Timely" August 14, 2023 5.0 10/10 love every step I've taking with timely. Pros Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is) Cons I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Timely I chose timely before looking at these other products but I had been given high recommendations to use timely and loved the client side of timely Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) fresh had (somewhat) hidden fees that I didnt appreciate and the overall feel of the platform just wasn't as professional as I wanted for my business. Review Source RW Ray W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "I don't even know where to start!" September 1, 2017 3.0 It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth! Pros The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features. Cons Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof. Review Source MM Monique M. Beauty Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Beauty Owners review of Timely " August 4, 2023 5.0 Pros There is honestly so much to love. I think it's all seem less and therefore everything together is just great Cons One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Timely It was honestly just the better option all round Review Source IP Iliyan P. Manager Legal Services Used the software for: I used a free trial ### "A powerful and very useful time tracking tool " August 8, 2023 4.0 For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition! Pros It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used Cons I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often. Switched from [OneAdvanced Legal](https://www.capterra.com/p/227430/ALB/)[Clockify](https://www.capterra.com/p/169607/Clockify/) To try a new time-tracking system. I have used many more in the past. I always tend to test new time-management tools. Review Source SY Stephanie Y. Managing director Health, Wellness and Fitness Used the software for: 2+ years ### "Suits all of our business needs." August 9, 2023 5.0 Overall timely hasn’t failed my business or my clients in the last 4 years of using it. Pros We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need. Cons Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) At the time square didn’t have a booking system & the features of timely were better for my salon. Review Source IW Isabel W. Beautician Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect System for a single user " August 4, 2023 5.0 Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%. Pros Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh. Cons I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely! Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Didn’t find it very easy to use, wanted something with lower fees for online payments, didn’t really love the look of it. Review Source NS Natasha S. Spa Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Timely Software reviewed by a Software Extremist" May 27, 2021 5.0 Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us. Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises. Pros The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature. Cons Needs a strong set of reporting filters added to enable segmented marketing. Alternatives considered [Hairware](https://www.capterra.com/p/160461/Hairware/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Timely I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year. Review Source Response from Timely August 16, 2021 Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x MM Melissa M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for salon users " August 14, 2023 5.0 Great experience Pros Everything is online. Can manage my business well from home and easy for team to use Cons Very expensive and price has gone up significantly since I started using it in 2015 Review Source SC Sophie C. Beauty / laser therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Love timely - fantastic booking system " August 14, 2023 5.0 Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team Pros Ease of use for clients allows me to get on with my day while clients book online and captures booking fees Cons Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Timely Better for the business price wise and more functions Review Source KH KEVIN H. Sales Consumer Services Used the software for: Less than 6 months ### "Tmely a great product" December 6, 2024 4.0 I thought the AI-powered features, smooth workflow process, and user-friendly interface were really valuable. and a great time saver Pros i found the AI-powered tracking is very good Cons i found Timely to be a higher priced app Review Source AH Amber H. Beauty therapist Cosmetics Used the software for: 1-2 years ### "Brilliant but… A few small changes" August 9, 2023 5.0 Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach Pros I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly Cons I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless Review Source RC Rebecca C. Owner/ Skin Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Have been working with Timely for over 6 years" August 21, 2023 5.0 They are great to deal with, overall would definitely recommend them as a salon software company. Pros For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that. Cons A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get. Review Source ST Shiralee T. Senior Stylist Retail Used the software for: 2+ years ### "User friendly" August 18, 2023 4.0 My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely. Pros Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects. Cons Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry Review Source MO Melissa O. Owner operator of Trim n Shape Hairdressing Retail Used the software for: 2+ years ### "What i like and don't like about Timely" August 14, 2023 4.0 Pros Its easy to navigate around The colour coding is good The reports are great Cons I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar. Reason for choosing Timely cost Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) It was getting too expensive Review Source KM Kelly M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Review " August 8, 2023 5.0 Overall experience is good, it doesn’t seem to lag or not function semi often. Pros The integration is easy, customer service is great Cons It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)[Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) Reason for choosing Timely Ease of use Review Source MN Monika N. Sales Revenue Manager Hospitality Used the software for: 2+ years ### "Excellent product" September 12, 2023 5.0 Pros Very easy product for scheduling your meetings etc.....very easy to navigate Cons Software update happens quite often which leads you to learn again about new features. Review Source PB Pos B. Owner Consumer Services Used the software for: Less than 6 months ### "Changed from MINDBODY to TIMELY" November 30, 2017 5.0 Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY. Pros After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future! Cons Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck! Review Source TW Tammy W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Timely " August 4, 2023 5.0 Love it Pros East to use for not myself and my clients Cons Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful Review Source LI Lauren I. Director Used the software for: ### "Streamlined our business and saves time!" April 9, 2015 5.0 We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too! No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one. We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!) I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner. Review Source Response from Timely April 9, 2015 Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-) JRL Jon Ryan L. Technical Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Timely provides outstanding time tracker." November 26, 2022 5.0 Excellent time tracker. This well help your business growth. Pros Appointment settings in this software is far more the best I’ve ever experienced. Cons There are no missing features in this software. Review Source AA Anjuli A. Skin therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use " August 14, 2023 5.0 Pros Very easy to use! I love all the customisations you can do and the customer service is very responsive. Cons I do find the pricing is a little expensive, especially for a solo operator of a small business. Review Source PJ Priyanshu J. Manager Computer Software Used the software for: Less than 6 months ### ""Timely - An In-Depth Review of the Time Tracking and Scheduling Software"" February 4, 2023 4.0 Timely is a solid time tracking and scheduling software that can be helpful for businesses and individuals looking to manage their time more effectively. However, it may not be the best choice for users who need more advanced reporting options or a wider range of integrations. Pros The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events. Cons It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools. Review Source JS Jennily S. Full Specialist Cosmetics Used the software for: 6-12 months ### "EASY SOFTWARE FOR BEGINNERS" October 29, 2020 5.0 Pros The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half. Cons I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on. Review Source Response from Timely November 9, 2020 Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :) VR Verified Reviewer Lead Health Coach Used the software for: 2+ years ### "My daily must have " November 1, 2017 5.0 My go to calendar. Could not live with out it Pros Its easy to add appointments from any device. The recurring feature is wonderful to recur appointments. I love that this ties with vend to take payments Cons That you have to open up the customer to see the notes. Would love to click on their name and view the notes on a client Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.