# Page 10 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

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Last updated March 13th, 2026

# Page 10 - Reviews of Timely

## Showing most helpful reviews

Showing 226-250 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Katy A.  
Owner  
  
Used the software for: 1-2 years

### "Love this app. I have tried sooo many. This is the only one that never frustrates me. "

May 5, 2017

5.0

Pros

The way you can completely customize the calendar. The automatic text reminders to clients. Syncs with Google. Syncs with PayPal and MailChimp. So easy to edit great webpage and phone app.

Cons

I wish you could do automatic reoccurring payments. I wish seconds and third people were cheaper to add.

Review Source

SK

Sue K.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent client management software"

May 10, 2017

5.0

PC and App based, great quality for the price - for a small business

Pros

Can use it through the app whilst at work and then finish off invoices when I get back to the accounts desk later in the day.

Cons

I would love to be able to have treatment forms online and be able to add client photos to their individual files.

Review Source

Rueben S.  
Partner Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "So easy to use"

June 18, 2015

5.0

I'm a huge fan of Timely. The setup was easy and it had all the things I needed to get started immediately. I love that they keep updating and improving it. It just keeps getting better.

Pros

The constant updates and improvements. The support is amazeballs.

Cons

Works a charm. Nothing missing.

Review Source

VR

Verified Reviewer  
Assistant Clinical Administrator  
  
Used the software for: 6-12 months

### "This is perfect for someone with a memory like mine, it's all recorded and then easy to get reports."

May 15, 2018

4.0

Pros

I like the ease of the app, as long as I start the timer I have what I need to keep up with where I am spending my times.

Cons

Nothing, it's working as smooth as it can work for me at this time. It's helped me to manage the time used on my task.

Review Source

KY

Ken Y.  
marketing manager  
  
Used the software for: 1-2 years

### "Easy to Use time tracking"

April 23, 2018

3.0

Pros

Able to automate the process of time tracking for billing. The tool is really simple and cheap. The AI tool is also a great feature.

Cons

I would like to see more integrations with other apps to solve workflow issues. I've run into issues with the mobile access - it can be buggy.

Review Source

EB

Eileen B.  
owner  
Consumer Services  
Used the software for: 6-12 months

### "User friendly"

August 23, 2016

5.0

I've never used another software other than vcita which was free. lots more features here. pretty user friendly.

Pros

mostly easy. texting confirmations. my clients love it.

Cons

I can't take credit cards for payment while in my software. If I can, I don't know how to do it so I have double the work when I ring someone out. I'd like to have people leave a cc# to hold their appt. I've had no shows and if they left a card # they would not have done this.

Review Source

JG

Jade G.  
Aesthetic clinic owner  
  
Used the software for: 6-12 months

### "Brilliant"

September 3, 2017

5.0

Pros

Has stopped our no shows due to reminders, does way more than we use it for so always learning amazing new bonuses which benefit our business hugely. Very user friendly and excellent customer support with speedy and friendly responses. Love it.

Cons

New rebooking emails need more user specific time frames (ie. I require a 10 month reminder but only have 24 weeks or a year at present) but hopefully that will change soon.

Review Source

CK

Clara K.  
Owner /Operator  
Consumer Services  
Used the software for: 6-12 months

### "Timely gave me my life vack"

July 7, 2016

5.0

I was booking appointments old school and was overwhelmed by demand. I needed help and now I can focus on my clients I am with then worrying about returning phone calls or missing a potentially new customer. Timely does it for me.

Pros

All my clients LOVE it's 24/7 availability and ease of use. It was super easy to set up and to customize to my business model. Love the referral reward program!

Cons

I have absolutely no Cons at this time. Pretty seamless, I'd say. :)

Review Source

TD

Theresa D.  
Health care practitioner, stress coach , public sp  
Hospital & Health Care  
Used the software for: 1-2 years

### "A System that works for you 24-7"

March 20, 2017

5.0

Timely has been the best decision I made for my Business last year. Saving me time and money on text messaging, reception callbacks and even the need for reception staff it's that good. I've tried other systems that were not even comparable I actually love this system !

Pros

It does everything

Cons

Sometimes a time lag in software

Review Source

ML

Mei L.  
  
  
Used the software for: 1-2 years

### "Using Timely for business"

June 14, 2016

5.0

Using timely has been great thus far. Very easy to use and train my staff on. Not a lot of time is required.

Pros

Easy to use from adding products to cashing someone out

Cons

Feel like certain feature could be improved or added to make things a bit more convenient for bookings products and such

Review Source

SC

Skaie C.  
  
  
Used the software for:

### "Very handy"

July 21, 2015

5.0

Pros: Totally AWESOME!! Keep up the great work!! Cons: Busy Time is only 1 color (would be nice to have color option for easier reading/searching); (Weekly basis Sun-Sat Scenario) Any appointment done from the last day of that page can't be carried over automatically to the next page. Ex. 11:30 PM appointment w/ 1 hr duration the image will only show until 11pm bottom of that day & while going to the next week it doesn't show up but the appointment is still written as 1 hr duration. (Current solution is to add it manually again to the Sunday of the the following week); Glitchy with the booking when you put in near the 11pm bottom and try dragging it up or somewhere in a different time span, it somehow automatically expand your booking from the new timeslot until the original 11 pm bottom time span. Ex. 11:45PM (15 mins) drag appointment to 1PM, instead of having 1PM (15 mins) it will be 1 PM - 11:45PM. (anything that is the 11:45PM is buggy) Experience: Customer service is 11/10. Very accommodating & efficiently good quality rapport. Feedback: Highly appreciated if the bugs for the cons be fixed as not all appointments is on the range of 9-5 PM working slot. Thank you. Happy 1st year anniversary!

Review Source

YF

Yolanda F.  
Business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use calendar"

December 23, 2016

5.0

Great and easy to use a calendar. Excellent value for money. Always new features coming. Great support.

Pros

Easy to use and cheap

Review Source

KM

Karen M.  
Owner/Manager  
Cosmetics  
Used the software for: 6-12 months

### "Appointments made easy"

September 29, 2016

5.0

I am very happy with the decision to go with Timely for my appointment software, It is so easy to use. I love the integrated web booking site , and so do my clients. The fact that you can purchase a Gift Voucher 24 hours a day, 365 days a year has also been a fantastic option for my clients here, and their families overseas, with the seamless PayPal integration making it so simple. I'm very pleased with Timely and would happily recommend it.

Pros

Its ease of use

Cons

The stock control side needs a bit of work.

Review Source

kT

kylie T.  
practise manager equine vet  
Veterinary  
Used the software for: 6-12 months

### "loving this software"

February 1, 2017

5.0

loving this, going from 2 vets writing appointments and invoicing into a diary that I couldn't read, let alone get a hold off to send out invoices, to sending invoices as the job happens, knowing where everyone is so I can schedule appointments. This has changed our lives and our business. the support is fantastic. I was worried about the integration to timely from myob but timely staff took care of everything, no data entry...brilliant!

Pros

mobile, ease of access

Cons

doenst have a lot of accounting reports

Review Source

LT

Lanka T.  
Counsellor  
  
Used the software for: 1-2 years

### "Easy to use, and does pretty much everything I need."

June 9, 2017

5.0

Pros

Simple layout, ease of use on pc and mobile so I can invoice and schedule wherever I am. Good customer service.

Cons

I would like a 'write off' invoice option, and I would like prefer phone support over email support but otherwise i have no complaints.

Review Source

AS

Amea S.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Very good and easy to use "

March 10, 2017

5.0

I like that it is relatively affordable and easy to use. My only complaints are that you can't put through sales on the mobile app versions, or resend confirmation texts via the ap. Also when they put their prices up it wasn't a little over time. But a big jump up.

Pros

Easy Does appointments, sales and products

Cons

The reminder texts aren't included in the price Some features can't be used on the mobile app version The price recently went up by nearly double

Review Source

SL

Simon L.  
Manager  
  
Used the software for: 6-12 months

### "Completely streamlined our booking and stock management systems."

July 19, 2017

5.0

Pros

Easy to use cloud based booking system that has allowed us to integrate online diary with 2 way text and email notification, stock control and invoice/ billing system. We can now book in clients using mobile devise when we are not in the clinic.

Cons

Very little to complain about, it's little bit clunky when used on Android phones or tablets. Could do with an Android app like the Timely Apple app.

Review Source

BP

Bridget P.  
Salon Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Super easy to use "

December 21, 2016

5.0

Everything is clear and simple to use, clients LOVE the online booking feature via my Timely mini website and the text reminders take the pressure off me to remind clients of their appointments and reduce my no-shows. Highly recommend and I don't think id ever change systems!

Pros

easy to use

Cons

none at this stage

Review Source

AB

Annie B.  
Remedial massage therapist  
  
Used the software for: 1-2 years

### "I love how easy it is to use."

June 20, 2017

5.0

Pros

So easy for booking appointments. I really like the automatic text reminders for upcoming appointments. It definitely decreases no shows.

Cons

I just wish that it had the capability to record client notes, that would make it an all in one program.

Review Source

LS

Lilach S.  
  
Hospital & Health Care  
Used the software for: 6-12 months

### "My experience "

September 10, 2016

3.0

Started very good but with time realise that they not really open for new changes as far as getting them to action. Everything transferred to a public vote to actually get attention and get into action, takes forever. Other then that, was charged by mistake and got credit instead of my money back. Annoying

Pros

Booking and invoicing

Cons

No place to keep visit records of clients. Doesn't work in the evening if the Internet company is Telstra( no real solution for it)

Review Source

IS

Ilenie S.  
Owner/Manager  
  
Used the software for: 1-2 years

### "Why I love Timely"

September 18, 2016

5.0

I absolutely LOVE Timely!! It is SO easy to use, is affordable, the staff are friendly & incredibly helpful & are very speedy to reply. Anyone hesitating on whether or not to use Timely hesitate no longer as you will be so happy!!

Pros

I love how I can login from anywhere & so can my employees

Review Source

JA

Jamie A.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Love it but lacking a few important features for me. "

October 11, 2017

3.0

Saves time by texting reminders. Has all the data in one place, backed by the cloud.

Pros

Easy to setup, and it's a pretty interface. Customer service is upbeat and friendly. Love that it's NZ based.

Cons

It needs to copy Cliniko and sign up with Invoice Direct so people that claim ACC can bill directly from Timely. Also I would like Timely to talk to Payclip at BNZ so it automatically knows who paid Eftpos.

Review Source

SC

Siva C.  
Owner  
  
Used the software for:

### "Best among (perceived) equals"

September 16, 2015

4.0

I can say after doing paid trials of 3 booking cloud based softwares that timely is the best in market. For a prospective buyer this is what I share ; - best ease of usage for client (no gimmick, useless stuff like create login password etc, bloody how many passwords do you expect a person to remember?) - easy to understand for staff : this industry has turnover but timely is easy to train - bestest customer service : I wish all products in the world have a customer "listening" mechanism and commitment (they have this pop up below , do a trial to know about it) the other day I was installing my new tv , and I wish my TV had the pop up like timely where I can take a snapshot and the guys respond...same thing for a bag of chips..(crazy me eh?) Improvements I think the guys are flooded with requests, they are changing, not slow but good speed, but you see, business are always (considered) greedy...we want it now ! like now! But I have hopes that they will do it, because after sometime they will not have much to do because timely would have grown to be the best y then... sorry customer service guys...you may not be needed!! ( its a joke eh..)

Review Source

LB

Lorraine B.  
Hairstylist  
Hospitality  
Used the software for: 6-12 months

### "The system is easy to use and is always updating and adding new features."

September 3, 2017

5.0

Pros

Simple and easy to use. Does everything at the tap of a fingertip. Love the iPad version. Love that there are seperate services and products options.

Cons

There isn't much at all I don't like...one thing is the DOB option... people are hesitant to give their age away so only offer day and month... could possibly be something to look at offering the option of dmy or just dm... ?

Review Source

NB

Natalie B.  
Owner/ RMT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great addition to our business"

October 21, 2016

5.0

Started with Gettimely about a year ago. Great experience. If you are just starting your business I'm sure the coordination with quickbooks online is great. For us because we have been using quickbooks along time the coordination is not something we can use. But we love the booking service and the clients really like the online booking feature. Easy to use, very customer friendly

Pros

Customer online booking

Cons

didn't coordinate as well as we hoped with quickbooks

Review Source

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