# Page 12 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

---

Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 12 - Reviews of Timely

## Showing most helpful reviews

Showing 276-300 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jane A.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Jane Andrews Timely Review"

October 5, 2016

5.0

It seemed daunting to go from my appointment book to a computerised system and now I don't know how I managed so long without it. I have more time to work on my Natural Health and Wellness business and clients think it is more professional.

Pros

I don't have to be up late organising appointments for clients and I can put in personal events as well as work ones.

Cons

All good.

Review Source

AS

Andrew S.  
Program Manager  
  
Used the software for: 6-12 months

### "Timely has been critical for running our Office Hour program."

June 21, 2017

5.0

Pros

Easy to use. Timely has been critical for running our Office Hour program. Makes bookings simple to setup.

Cons

A small thing but Google two way sync does not work 100% of the time. That can lead to double bookings. I would like to see a email notification if it goes down for a user as well as it block all bookings.

Review Source

JO

Jessica O.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "EXTREMELY High value for money! "

October 17, 2017

5.0

Easy to use, logical and MAJOR money saver!

Pros

The team are fast to respond to enquiries no matter the time you email. The software is logical and easy to get the hang of (even when ive been usng another for 4 years!) loving it!

Cons

Don't love that they don't have a phne number for support - the emails are great and work well 95% of the time but sometimes it's easier (specially as I am a sole trader and often only have a small window to get something done) to just quickly talk to someone - taking time to send the email, waiting for the response and then interpreting / taking the email step by step is frustrating at times BUT the only con so far and I am a month in!

Review Source

AM

Arrianna M.  
Director  
  
Used the software for:

### "There's lots of potential here"

November 9, 2015

3.0

I have found this program relatively easy to use. The pro's is that clients can book themselves in and pay online. The reporting system is simple to use and I'm sure that if I spent some time learning the accounting system, that would be very useful also. The con's is that several of our customers have had problems paying online because Timely is not very conversant with Paypal. I've been told that it works better with other payment systems but other systems are quite abit more expensive than paypal so we've stuck with paypal and just deal with the hassle of all the non payment notifications. I've also found it very difficult to get customer service on the phone. Email seems to get a better response, however, it would be helpful to be able to speak to someone particularly if there's an urgent issue. The system also does not provide a "waitlist" for appointments so one never knows how many customers are going elsewhere because they cannot get an appointment once the Calendar is full. Other than that, I think that these guys work really hard to give us the best program possible.

Review Source

AP

Annette P.  
Accounts Manager  
Accounting  
Used the software for: 1-2 years

### "Very Happy"

June 16, 2016

5.0

Very user friendly & has been an easy transition from paper bookings to this software making bookings simplified for all in the office to access & make appointments. Highly recommend.

Pros

User friendly

Review Source

MS

Meg S.  
Business Owner / Beauty Therapist  
Cosmetics  
Used the software for: 6-12 months

### "Brilliant!! So easy to use."

September 15, 2017

5.0

Clients help themselves to appointment times so I spend no time sending messages back and forth trying to sort out scheduling.

Pros

Ease of set up and customer support. My clients can book themselves easily at a time that suits them.

Cons

That I don't have enough time to learn about all of the new features!! There's really nothing else to say!!

Review Source

OT

Olga T.  
Head Veterinarian  
Medical Practice  
Used the software for: 6-12 months

### "Huge change compared to the previous schedulers I used - in a positive way :) "

September 13, 2017

5.0

Easier scheduling, e-mail reminders are great!

Pros

Easy and well organised, I like the we have the app and web interface as well. Makes my everyday life easier

Cons

There are a couple of things what I would like to customise more, like follow up messages being sent on a previously set date (2 weeks after the appointment, etc.)

Review Source

LL

Lisa L.  
Owner  
E-Learning  
Used the software for: Less than 6 months

### "Beautiful app that is also functional"

March 11, 2020

5.0

It's a great app that does the job. It's not overly complicated and is very well-designed.

Pros

The design really is quite attractive for an alarm and reminder app. It's pleasing to look at. Fortunately, it's also easy to use!

Cons

I wish it had a floating timer option so that I could still see the time while looking at other apps. This app is very good, though.

Review Source

Response from Timely

August 31, 2020

Hi Lisa, Glad you're enjoying Timely, but it sounds like you've been using Timely Time Tracking https://www.capterra.co.nz/software/131584/timely Thanks very much!

EW

Elle W.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Brilliant, love Timely, it's so easy to use, all my staff love it and very self explanatory"

October 5, 2017

5.0

It reminds us to chase up clients, the online booking is brilliant!

Pros

The layout of the software and it's easy of use. Also it has lots of support if you can't work out what you need to do

Cons

Not as advanced in terms of features - like Phorest or SalonSoftware that has lots more features but not as easy to use or learn.

Review Source

MD

Matthew D.  
Pool & Spa Maintenance Business Owner  
  
Used the software for: 6-12 months

### "I'd go with another option but there isn't one so it'll do. "

January 3, 2018

3.0

Pros

The sms reminders are great and my customers love them. Having job locations populate with one click is also great.

Cons

It's really buggy for recurring appointments and doesn't support monthly appointments in any format other than a single date. I want it to work on the 1st Tuesday or the 3rd Friday.

Review Source

JS

Jane S.  
Owner  
  
Used the software for: 6-12 months

### "A great balance of functionality and ease of use"

October 1, 2017

5.0

Pros

It's easy to use for me and for clients booking online and has a range of functions that make managing and monitoring my business much easier.

Cons

The iOS app is great but doesn't have the the flexibility and functions of the desktop version - for example you can't amend staff rotas via the app.

Review Source

Frantisek V.  
Freelance Translator  
Translation and Localization  
Used the software for: Less than 6 months

### "A bit too counter-intuitive for me..."

February 14, 2019

4.0

It looks like a very nice tool, but it didn’t fit precisely into my workflow. I had a feeling that besides doing my regular work I still had to write something down. But I am pretty sure that other freelancers or bigger companies might be thrilled about this.

Pros

Good for keeping track of time spent on specific tasks. Mobile app allows you to track tasks even on the go.

Cons

I found it complicated and a bit difficult to understand some features. Maybe a complex guide or a more intuitive UI design would help...

Review Source

JS

Justin S.  
Designer  
Design  
Used the software for: 6-12 months

### "Timely is a really easy to use app for time tracking"

April 7, 2019

5.0

Overall I'm satisfied with Timely!

Pros

In our time we've been using Timely and have no complaints so far. Easy to use, affordable, and the interface is really modern and intuitive

Cons

It's missing some features like email integration and the mobile website could use some improvement

Review Source

Response from Timely

August 31, 2020

Hi Justin, Thanks very much for leaving a review, It sounds like you might have meant to review Timely Time Tracking (rather than Timely Appointment software) https://www.capterra.co.nz/software/131584/timely Thanks again!

JG

Jan G.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "2016 review"

January 31, 2017

3.0

I find the system easy to use, and my customers love getting reminder texts 24 hours before their appointments. I love the idea of the book now button on my business advertisemen's but this needs a app to allow clients to book their own appointment from their Android devices please...would my life easier too.

Pros

Ease

Cons

No app for android devices for booking

Review Source

SM

Sarah M.  
Director  
Education Management  
Used the software for: 1-2 years

### "Fantastic "

January 16, 2017

5.0

A fantastic product, it does everything I hope it would. Easy to use, great features and Customer service is always helpful.

Pros

The daily PDF of your run sheet

Review Source

kH

kathryn H.  
owner  
  
Used the software for: 6-12 months

### "Timely review"

August 11, 2016

4.0

Loving it though it has made me become the IT middle man for my customers asking lots of questions.

Pros

Booking online for customers.

Cons

Customers being able to send me a note if they can't get a booking. eg if nothing is available they will try and book through the note option asking for more appointments.

Review Source

ST

Sharon T.  
Myotherapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ease of use is essential, Timely achieves this everytime"

May 30, 2017

5.0

Easy linked to Facebook and website, clients find it easy to use when booking online.

Pros

All the features are easy to navigate, the help section is fantastic and accessible to guide if needed.

Cons

Client notes are editable for too long, in a health setting this is a feature that would be good to disable.

Review Source

BD

Bobbi-jo D.  
Owner / Operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "My timely time"

November 28, 2016

5.0

Hey since being with timely it's great my clients can book easily as well as adding services etc. Very happy with this!

Pros

Easyou to maneuver theough

Cons

N/A

Review Source

FS

Fiona S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall happy but could do with some improvements "

May 7, 2017

4.0

Lots

Pros

Easy to use (mostly) Good record keeping

Cons

Need more colours for services Need to be able to set preset times. This is really frustrating I referred a friend who has signed up and she didn't use link. Doesn't know how to and now I have to email her. Hmmm really??

Review Source

MC

Matt C.  
Web Developer  
  
Used the software for: 6-12 months

### "Very simple to use and full of features. "

June 21, 2017

4.0

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

Review Source

CL

Cherie L.  
Creative Director  
Apparel & Fashion  
Used the software for: 6-12 months

### "Phenomenal system that has revolutionised our customers booking experience. Easy to use."

August 23, 2017

5.0

Scheduling CRM Client directory Meeting activation

Pros

It grows with your business dependant on how you want to utilise. Great daily scheduling and communications to your clients.

Cons

Invoicing not activated on basic pricing and costs extra for staff additions just to register their name.

Review Source

KB

Kim B.  
Director  
  
Used the software for: 6-12 months

### "Helpful staff with any issues i can not resolve myself"

July 12, 2017

5.0

Pros

Online bookings with an option to pay at the time of booking and easy to use. Can fix or sort most problems I come across myself with their online documents.

Cons

I have to change it to suit my business as it is just suited mainly for hairdressers/beauty therapy clients.

Review Source

NI

Nivaldo I.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "Good for Monitor Productivity"

November 27, 2018

5.0

Very useful with scheduling, manage the appointments

Pros

helps keep track of work, monitoring of data in a secure timeline. keeping track of work progress and all in real time. Evaluation of team and individual performance is also included.

Cons

No issues so far and I don't dislike nothing

Review Source

JB

Julie B.  
Owner/LMT  
  
Used the software for: 1-2 years

### "Very easy and affordable "

February 22, 2017

5.0

It's easy to use. Lots of options and all I do is put in the client info and it sends out reminder for me.

Pros

Easy and affordable

Review Source

JP

Jazz P.  
Owner and Brow Artist  
  
Used the software for:

### "TIMELY IS THE BEST ONLINE BOOKING SYSTEM YOU WILL FIND"

March 20, 2016

5.0

This is the best online booking system I have found. I had a really unfortunate experience with another system and finding Timely was such a relief to my business. There are so many pros to this system: - Price point is very competitive - It doesn't take clients away from my website to make the appointment - It's easy for my clients to book in, using any mobile device, tablet, laptop - Clients can cancel and change their own appointments as they need - From the business end its so easy to use. I am so slow with all tech, and even I can use this system. I didn't need to sit down and learn to use this system, I just logged in and off I went. - I have easy to find info on how my business is performing - The customer service is AMAZING, timely staff are awesome to deal with. - They are open to new ideas and the system is constantly changing and improving - I was able to link it with XERO accounting software with ease There is so much to this system. It is worth your time to sit down and check it out.

Review Source

Similar Products

Featured