# Page 14 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Timely

## Showing most helpful reviews

Showing 326-350 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RA

Ru A.  
Application Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "User friendly"

July 15, 2022

5.0

Pros

Using this was really great. Very user friendly software.

Cons

In the begining it was a bit difficult to get on with it.

Review Source

BW

Becki W.  
Wonder  
Alternative Dispute Resolution  
Used the software for: 6-12 months

### "Great booking site "

March 9, 2017

5.0

I love the fact that timely has confirmation notifications that clients have to respond in order to confirm their appts

Pros

Easy to use

Cons

It's hard getting customer service on the phone, but they reply pretty quickly to email

Review Source

MF

Marco F.  
Marketing Analyst  
Entertainment  
Used the software for: 6-12 months

### "Good CRM for time tracking"

April 27, 2019

5.0

Pros

Good level of features, clear dashboard and quite simple to get started

Cons

Limited number of languages available; the free version has a limited number of features that can be used

Review Source

Response from Timely

August 31, 2020

Hi Marco, Thanks so much for leaving a review, it sounds like you might have used Timely Time Tracking (rather than Timely appointment software) https://www.capterra.co.nz/software/131584/timely Thanks again :)

TL

Tim L.  
Owner  
  
Used the software for: 6-12 months

### "I use it because google calendar doesn't do quite enough for me "

September 22, 2017

3.0

Pros

Good layout and the dashboard gives a great snapshot and overview.

Cons

It does not really suited to the purpose and unlikely to change. I can't have alerts without using costly texts.

Review Source

nE

natalie E.  
manager  
  
Used the software for: 6-12 months

### "timely review"

September 4, 2016

4.0

great not being that computer savvy though it would be great to have some one on one support maybe for the first time

Pros

quite easy

Cons

Just need some more one on one support not over internet,,,,maybe a set up

Review Source

KW

Kristy W.  
  
  
Used the software for: 6-12 months

### "A must-have for hairstylist!"

September 1, 2016

5.0

I've been using Timely for almost a year and it's made my life so much more easier! I always have my schedule with me and it keeps the communication between the salon and me open when I'm not there.

Pros

Everything!

Cons

Non so far

Review Source

Trisha M.  
Loan Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "I helped install this product for my brother who is a hair dresser. "

July 30, 2018

4.0

Pros

This software is great!! Simple to use for both the client and the Employer. The ease of changing and booking appointments is great!!

Cons

No real cons here! I thought the software was great and easy to use and my brother loves it!!! He has tried other in the past but his is by far the best!

Review Source

JD

Julia D.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "works both as time tracker and calendar"

August 31, 2019

4.0

Pros

Great for planing projects in advance and also for making a comparison between planned time and how long the employees needed to finish the task.

Cons

All clients that got the app were happy with the use.

Review Source

Response from Timely

September 3, 2019

I think this review might be for another product with a similar name. Were you referring to Timely Appointment Booking Software-we don't have time tracking.

JF

Jenny F.  
  
  
Used the software for:

### "Blow Hair Co Tauranga"

January 3, 2017

4.0

We found Timely in the early days of their set up and were instantly impressed with their program as it fitted all our needs, in particular being able to run two salons seamlessly from the same program. We feel we have grown with Timely as they have been so obliging to provide solutions to many of the endless needs and wants we have put forward. The inventory system is basic but does allow us to sell our retail products easily. It is not comprehensive enough to handle the ordering of products. Working with two salons and staff at various locations with different sets of rosters is not a problem. The client database provides all the history and information gathering we need. The appointment book works really well once set up with the various services, timings, and pricing. We recommend this program as it is sound, totally safe and supported by a group of very committed helpful people.

Review Source

KG

Keith G.  
Owners/practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Some operator difficulties setting up but great support team got me through it successfully"

November 18, 2017

5.0

I am a complementary and alternative health practitioner and Timely has really helped to streamline and simplify my booking system.

Pros

My clients find it easy to use and actually like receiving appointment reminders via text and email. I find it very quick easy to add appointments on the go via laptop, iPad or iPhone

Cons

I would like to be able to see my weekly diary for different locations all on one screen. It would be great to have an offline version so that I didn't need to be hooked into Wifi to schedule in clients on the go.

Review Source

SM

Scott M.  
Designer  
  
Used the software for: 1-2 years

### "Slick way to manage appointments. Very easy to set up and maintain"

July 18, 2018

5.0

Pros

Integrating the online booking system on my website was extremely easy. Was also able to theme it to match the colour scheme of the site which is great!

Cons

Was a little bit tricky figuring out how to select which services should be available for booking using the online services. Eventually figured it out, but it was a bit unintuitive initially.

Review Source

mM

mike M.  
  
Retail  
Used the software for: 6-12 months

### "Works well for us"

September 18, 2016

5.0

Works well never had any outages so happy with it............................................................................

Pros

ease of use simple

Cons

Having to copy the address each time

Review Source

DP

Dan P.  
Tranier  
  
Used the software for:

### "nice software far to many steps"

April 15, 2015

3.0

Today i update 2 months worth of payments (cross checked with bank statements). Some clients had done 40 sessions in this time which meant 5 clicks for every invoice. This has taken me all afternoon. Would be super easy to view all at once and select paid 5 minute job. Also things like when viewing unpaid invoices after marking one as paid it doesnt take you back to that screen you have to use the browser back button and then you lose the view selection i.e. by first name. I do like this software it's just not very intuitive everything has lots of steps. I also got the Ooops - something went wrong there error 3 or 4 times and speed varies. Bacically I would like to list invoices and select options.

Review Source

Response from Timely

April 16, 2015

Hi Dan, thanks for taking the time to post us a review. If you have any questions/requests please don't hesitate to contact the team on help@gettimely.com. We're always happy to help :-)

LV

Lee V.  
Owner  
Alternative Medicine  
Used the software for: 6-12 months

### "Great for my business"

September 28, 2016

5.0

I have had only one no show since using this platform and she booked another appointment the next day.

Pros

Easy to use

Cons

Need an option to offer discount specials for a time limit

Review Source

kM

kiara M.  
admin assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "great tool"

November 13, 2018

5.0

Pros

Has a really great calendar tool. Works well with WIX.

Cons

No major complaints. Occasionally it'll take a little while to update, but nothing serious.

Review Source

AC

Ashleigh C.  
Creative director  
Consumer Services  
Used the software for: 6-12 months

### "Timely review"

August 16, 2016

3.0

Great system. Could do with more features. Eg for monitoring of stock and running stock reports for Stocktake, processing refunds,

Cons

The phone app is really hard to use.

Review Source

AV

Aneta V.  
Law Clerk  
Legal Services  
Used the software for: Less than 6 months

### "Old user"

June 28, 2023

3.0

It was ok. I would not use it in the future

Pros

Like any calendar, the reminders pop up for you so that you are aware if you have meeting, event etc. i liked the color coordinated system as well

Cons

It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up

Review Source

VR

Verified Reviewer  
Human Resources Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Timely"

November 14, 2018

3.0

I like that Timely is all automatic. It has been so helpful to my team, who seem to forget to track time a lot

Pros

I havent been using long, but it seems to be pretty easy. Helps me to stay organized and keep up with my day

Cons

I dont understand some of the functionality. Still learning so hopefully I will have it all soon.

Review Source

SD

Sax D.  
Managing Director  
  
Used the software for:

### "Cathartic"

April 8, 2015

4.0

I'm a dentist with surgeries in three North Island cities. That used to mean three appointment books and a receptionist at each location who were continually telephoning one another. Now I operate with one receptionist and a single online appointment book creating significant savings in an economically challenging climate. Each appointment is colour coded by task and each task is time specific which translates into an efficient and near stress-free day for all staff. The system sends reminders which means fewer unattended appointments and allows me to communicate with individual patients using e-mail or texts personally as the situation demands. "Timely" has revolutionised my practise.

Review Source

Response from Timely

April 9, 2015

Hi Sax, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that Timely has helped you so much :-)

AM

Amber M.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Awesome Program"

September 21, 2016

5.0

Timely makes our business easy. Service is prompt helpful and easy. Time reports daily reminder SMS's sent to client + emails.

Pros

Automatic reminders, time planning

Review Source

KH

Karina H.  
Registered Nurse  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best booking App, so easy, so good"

April 17, 2017

5.0

This App is fantastic. Easy to set up and use and great pricing. My clients find it easy too. Well done guys :)

Pros

sooooo easy

Cons

no Cons. All good and happy here.

Review Source

MT

Matt T.  
Owner  
Entertainment  
Used the software for: 6-12 months

### "Very intuitive and good enhancements added regularly"

September 19, 2017

5.0

Pros

Ease of use, ability to customise, integrations (eg Mailchimp)- multi channel communications, good support

Cons

Nothing comes to mind .

Review Source

MR

Michael R.  
Executive Director of Franchising  
  
Used the software for: Less than 6 months

### "A great tool for a growing business"

November 29, 2016

5.0

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access. Clean and organized calendar. Easy appointment setups.

Review Source

OG

Olena G.  
Business owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Elenique Aesthetics"

September 2, 2016

5.0

Excellent system, easy to use and great for managing booking and invoices. Very good for marketing and useful for online bookings.

Pros

Easy to use

Review Source

JC

Jess C.  
Beauty Therapist/ Nail Technician  
Retail  
Used the software for: 6-12 months

### "Highly recommend!"

September 27, 2016

5.0

I love using timely, its super simple and easy to use, and they offer great support if I'm ever unsure of anything. I highly recommend this system!

Review Source

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