# Page 15 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Timely

## Showing most helpful reviews

Showing 351-375 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HO

Henrik O.  
Owner  
  
Used the software for: 6-12 months

### "Great software that fulfills the true role of modern technology; to make your life easier "

November 30, 2017

5.0

Pros

SMS reminders, online booking requests, layout and user friendliness, good reports that are easy to understand

Review Source

MM

Marcia M.  
Naturopath and Massage Therapist  
  
Used the software for:

### "Lovely easy to use and smart customer booking service that takes the difficult out of managing this."

May 13, 2015

5.0

I really like everything I've seen about Gettimely. The only thing I can add to help improve the system is in the email and text reminders - to have a use text only unless they have only put in their email address, in which case it will send an email instead. Some of my customers get frustrated that they get both an email and a text reminder and it's too much. I do this because some people put in their home phone and email but no cellphone number. Whereas others put in a cellphone and no email. So I select both options to email and text people to cover both cases. Hope that makes sense. Thanks so much.

Review Source

Response from Timely

May 21, 2015

Hi Marcia, thanks for taking the time to review us. You can adjust the notification settings for individual customers from their customer profile. Get in touch with the team at help@gettimely.com if you're not sure where to look. :-)

MK

Mouna K.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "very good tool for salon boooking"

October 4, 2016

5.0

I am using gettimely for nearly a year now and I am very happy with it. I highly recommend it to every salon owner.

Pros

accounts

Cons

invoices

Review Source

jR

josh R.  
Owner  
  
Used the software for: 6-12 months

### "Awesome app"

March 23, 2017

5.0

I use it for my business and it helps me organize my jobs and staff. User friendly works great on iPhone too. I would highly recommend

Review Source

CB

Chelsea B.  
Owner  
  
Used the software for:

### "Fantastic "

December 8, 2015

5.0

After searching for months and finding nothing but limited and ridiculous expensive booking system software i stumbled across timley. I signed up for my 30day free trial and thought id give it ago. With how affordable it is my expectations were not high. After using timely my business has improved immensely and i have recommend it to everyone i know how has a business. I reveieve complements on how quick and easy it is to use for clients and from my side of things i have to agree. It has cut down my reception te by over 80% allowing me to concentrate on more important tasks. I love that the timely team are easy to reach, always willing to help and constantly improving their system by listening to (me and you) the paying client. I wouldn't take my business anywhere else. Thanks Chelsea Beautylicious

Review Source

AC

Andrea C.  
Salon Owner/Beauty Therapist  
  
Used the software for:

### "Love Timely!"

September 5, 2016

5.0

Timely offered a free, no obligation trial, which proved to be useful. The software is easy to use, can be accessed from many devices, and has great customer support. Even adding Book Now buttons to my website was easy.

Pros

It's cloud based, so can be accessed while you are out and about from any device.

Review Source

CD

Christie D.  
Owner / Remedial Therapist  
  
Used the software for:

### "Conveneint and User frindly booking system"

April 14, 2015

5.0

Timely has been a beneficial system to add to our thriving massage clinic, We find it very easy to use, our client's love the control and convenience they have to book their own appointments online and change them if they need to, The reminder sms and email's have been an integral part of our bookings and as a result are getting fewer no shows. The support team are quick and efficient in their responses. We love timely and it's great to see a business constantly evolving and asking for feed back and ideas to improve. it has been a great 12 months and can highly recommend you give this system a go with the 30day trial there's nothing to lose! - You'll love it!

Review Source

Response from Timely

April 16, 2015

Hi Christie! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

VR

Verified Reviewer  
Gerente de Producción  
  
Used the software for: Less than 6 months

### "Online booking made easy"

June 14, 2018

5.0

Pros

Online booking is really easy with this app, it helps you set up and schedule your appointment, it looks good and works fine

Cons

You can't copy and paste the shifts, that's a bummer, and it can be messy when more than one person is using the tool

Review Source

GN

Greg N.  
Owner  
  
Used the software for:

### "Didn't need to wait for the TRIAL to be completed. THIS is the ONE!"

December 23, 2015

5.0

Like most everyone else, I tried so many others to the point of exhaustion. Timely was the ONLY one that 1.) Didn't crash at some point 2.) Was 99% intuitive. No manual or help videos needed here! 3.) Easy to navigate 4.) Meets 100% of my needs. I have 2 locations in the same town and staff that rotate between the two. There are not too many scheduling tools out there that REALLY allow you to do this without straining yourself. Timely does it without breaking a sweat. I can't say enough about it. We have a very sizable clientele and I actually am enjoying entering my customers into the new system and setting up the appointments, etc. The business analytics, reporting, sales and marketing extras are icing on the cake. This is simply the best out there. Save time and headache and just get this!!

Review Source

JF

Jenny F.  
Systems Administrator  
  
Used the software for:

### "Superb system. Seamless management of our two salons"

April 14, 2015

5.0

From day one I knew this system would work for us. Initial help to set up was incredible. I kept thinking "are these people for real?" Yes, real people with real skills to help get us up and running. Ongoing support when needed is always there. Any upgrades we need happen almost immediately. We ask and we get. Keeps good records of all our client data, text messaging works well, the calendar between the 2 salons allows us easy entering of appointments across the salons. Reporting for commission payments, sales data is accurate. It is very rare now to have staff complaining that our system is down. We love it.

Review Source

Response from Timely

April 16, 2015

Hi Jenny, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you and team are enjoying our service :-)

Lloyd S.  
Owner of Myriad Home Improvement and Handyman Services  
Construction  
Used the software for: 2+ years

### "Very good scheduling software"

December 16, 2018

5.0

Pros

email campaign generation, easy to use, keeps a data base for contacts, can be customized,

Cons

There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost.

Review Source

MM

Melanie M.  
Cosmetologist  
Consumer Services  
Used the software for: 6-12 months

### "Great easy system"

August 8, 2016

5.0

Great system. Easy to use! Customer service is very attentive and quick to respond with any issues!

Review Source

WH

Waiatua H.  
Owner  
  
Used the software for:

### "Timely is functional and assest to my business..."

April 9, 2015

5.0

product is easy to use most of the time and getting better and better the more things I find it can do..Just still a bit mystified by of few things collaboration with Mailchimp and how to get taking payments on line ...but sure I will eventually figure it out...but love the blog that helps with promoting and marketing small business that adds great value to your clients...it actually inspired me to start looking and seeing how simple it can be ...thank you

Review Source

Response from Timely

April 9, 2015

Hi Waiatua, thank you for taking the time to share your experience with us. We're glad to hear our resources are helping you. Be sure to check our knowledge articles or blog for tips on MailChimp and online payments. If you would like to know more, get in touch with us on help@gettimely and we can point you in the right direction :-)

AF

Annette F.  
Owner/groomer  
  
Used the software for:

### "Super organised pet groomer! "

January 1, 2016

5.0

When I first started my business I never thought that I would grow big enough to move away from my appointment book and pencil (with my trusty eraser close at hand because like all of us life happens and things change)! I would get myself into such a mess that I would occasionally double book myself, or forget to write an appointment in and sometimes write the appointment on the wrong date! I then saw a post on FB on our WAGGS (WA Groomers Gathering Socially) page and the topic was to do with appointment software! I followed the post and decided to check it out for myself with a free trial! I've never looked back from that day, my appointments are now organised & entered whilst I'm on the phone, I don't have double ups, and I can easily make my clients next appointment with a few clicks!

Review Source

DH

D H.  
RMT  
  
Used the software for:

### "Way more PROS than CONS!"

December 15, 2015

4.0

Like any new system that is used - it takes a little getting used to. That said, the customer service was and still is 5 star status. Any questions I have they look into. Any concerns - they're all over it! I don't have a lot of experience with different booking systems but I've been with Timely for a year now and I wouldn't change it. I have witnessed the site get better and better - they seem to listen to feedback and work with it to improve in any way they can. As an RMT this site is perfect. Billing is fast and efficient. Looking at stats is easy. AND every patient has their own tx notes/history etc. right online. All round awesome for RMT's - I would highly recommend it. Although I use it very simply, I am very impressed. Timely and the people involved are Rockstars!

Review Source

mS

marina S.  
owner  
Arts and Crafts  
Used the software for: 6-12 months

### "fast, easy, and dependable"

May 24, 2017

5.0

dependability for organizing my appointments and keep my customers notified.

Pros

it is very easy to set up, and arrange booking online buttons in my Facebook page. I can change the services I provide or the details like opening hours, appointments, and blocked periods of my business according to need. I have selected to get notifications on booking appointments and also inform and remind my clients about their upcoming booked times.

Review Source

AC

Amanda C.  
Owner  
  
Used the software for:

### "Seriously good and serious about service"

April 15, 2015

5.0

I have been using Timely for two years and cannot recommend it highly enough. I have referred numerous friends in the beauty industry as I have found Timely fantastic to deal with. Having used other appointment systems throughout my career, it is refreshing to find a company that takes the time to listen to your queries and solve them or explain it in a kind, helpful manner without making you feel silly (unlike their competitors). They are constantly tweaking and improving their system, adding features that further enhance my business, whether it's reports or stock control. Timely ticks all the boxes, including value for money.

Review Source

Response from Timely

April 16, 2015

Hi Amanda! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

KU

Karan U.  
Associate  
  
Used the software for: Less than 6 months

### "Easy to use"

May 15, 2018

5.0

Pros

One of the best things about this is the ease of using it. You get set up so quickly and can easily get going.

Cons

It has been a very less time i have started to use this. Till now i am liking it. WOuld update after a while.

Review Source

VP

Veronica P.  
Floatation Spa owner/operator  
  
Used the software for:

### "Fairly easy to use and pleasant outlay"

March 31, 2016

5.0

I like this software because I love the control and accessibility for my employees to use it. I love being able to manage remotely through this site. I LOVE the mini website that comes with this product, so clean and neat. Sometime I have a hard time navigating through the site to find the settings that change who's on schedule and who isn't but that could be because I haven't used it super regularly. Only thing I might change is if it's possible to actually see or receive notification if the employee that's working receives the appointment emails or not. Some type of confirmation so I know for sure that they are responding and communicating with the client. This would be helpful for me since I do leave my business completely in the hands of my employees when I'm gone.

Review Source

JC

Jenny C.  
Physical Therapist/Pilates Teacher  
  
Used the software for: Less than 6 months

### "Awesome customer service and easy to use app"

November 18, 2017

5.0

User friendly and nice communication with clients

Pros

The app is easy to use and customer service is friendly and helpful. Love the layout and flow from one area to the next. Great reports and many options for clients notifications, etc.

Cons

Costs more if you need to add a second user. I haven't figured out how to double book clients but there may be a way... just need to ask customer service and I haven't yet.

Review Source

JK

Julie K.  
Owner- Pilates Instructor  
  
Used the software for:

### "It is a very simple to use software with clear instructions. The team are fantastic! "

July 29, 2015

3.0

Clear display and easy to use in general. The team are absolutely amazing and there are constant improvements made to the system. Customer suggestions are taken on board and acted on. For a Pilates studio there are still things that could be added and fixed up in this software to take away more admin from the account holder. For example if you create a client account but then the client books themselves in they have to enter their number name and email each time, if they make one difference , the system doesn't recognise it is the same person and this messes up the information attached to that client. There are a couple other things that would make the software better but I have no doubt that the Timely team will add these on.

Review Source

KP

Kim P.  
owner  
  
Used the software for:

### "Great Great VALUE FOR MONEY, easy to use"

May 22, 2015

4.0

I have really enjoyed timely, I changed to timely due to some technical that I had had with my previous software and it had wiped all my current and future appointments. I haven't had that happen with timely and I feel confident that it never would with all the backups they offer. pros can use online so I can book anywhere and everywhere. Easy to use and great pricing for same service as other competitors. I like the layout and design very attractive to the eye. Team is friendly and fun and always looking to improve product and service which I love!! Generally very attachable. Cons there aren't many as you are always improving things. I can't wait until gift vouchers can be issued and redeemed through timely.

Review Source

JS

Julie S.  
Bodyworker/Owner  
  
Used the software for:

### "Outstanding"

March 30, 2016

4.0

I searched long and hard for an affordable software platform that I needed to run my bodywork business. Selling points were integrating with Google Calendar, invoicing, keeping track of my package sales and of course...the price. As long as I have been a paying customer I have also seen Timely get better and better. Since I have been a customer, improvements have been selling gift certificates through the system and I am very much looking forward to getting customer reviews. I just heard awhile ago that this will be available soon. We all know that customers are the 'life blood' of business and I can't wait to get feedback published on my website. Thank you Timely for great service and always looking to improve !

Review Source

JB

Jackie B.  
  
  
Used the software for:

### "Brilliant and Amazing...."

January 16, 2016

5.0

I trailed this product for the first month free and was hooked after that, for a small business it is brilliant. It took a while for people to get used to booking online, but more and more people are now. It is easy to make changes, I keep notes of all my clients on there and so much more. I love that I don't have to worry about sending out reminders, its all done for me and at such a small cost. I can check it on the computer/laptop at home, as well as on my iPhone and iPad if out and about. It sends me a notification when someone has booked. There is so much you can do with it, I am sure any business would benefit from it. They update it regularly to keep up with technology, I would not be without timely now.

Review Source

TP

Tina P.  
Owner  
  
Used the software for:

### "Best software best value & constantly gets better"

April 9, 2015

4.0

After using several good booking systems when I opened my new small business my main concerns were price, no contacts and functionality...Iv found this program excellent - what I love the most is it implements new features and functions from suggestions of people using the program and timely listens . Iv been a timely customer for 18months and in that short time there has been such improvement in the program it's so functional and easy to use for any kind of appointment system business, would highly recommend and have done to many. Well done Timely you,ve nailed it!

Review Source

Response from Timely

April 9, 2015

Hi Tina! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

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