# Page 16 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

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Last updated March 13th, 2026

# Page 16 - Reviews of Timely

## Showing most helpful reviews

Showing 376-400 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ER

Elizabeth R.  
  
  
Used the software for:

### "Great system!"

April 9, 2015

4.0

I've been enjoying Timely for a little over a year now. My clients love being able to schedule their appointments on their own any time of day. I love how easy Timely is to use on my mobile devices and PC. The slight changes they make periodically have only made the system more useful and even easier to navigate. Customer service agents are lovely to work with. I've only had to call once with a question. Agent was pleasant, efficient, and thorough. She even emailed me the next day to make sure my system was running smoothly.

Review Source

Response from Timely

April 9, 2015

Hi Elizabeth, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you are enjoying our service :-)

RK

Rachel K.  
  
  
Used the software for:

### "Everything I need, and growing with me"

August 19, 2015

5.0

I find Timely to be very easy to use, and as it is not industry-specific software it makes my life a whole lot easier because I can customise it for my use. The company takes suggestions from its user base, and often as I begin to think of a feature I'd like - hey, presto, that feature gets introduced...Timely grows with its customers. I spent 15 years with a paper diary for appointments, and resisted the change for years. 1 year into Timely and I can't quite understand what I was so worried about. The automatic confirmation system means I have fewer phone calls to make, and we rarely get no-shows any more. I absolutely recommend Timely for businesses like mine - it is simple but powerful.

Review Source

KY

Katrina Y.  
Owner/esthetician  
  
Used the software for:

### "Great service for a small time business owner! "

April 9, 2015

5.0

I switched to Timely to help with my overhead cost. I'm a self employed esthetician with no employees. Another service I had been with for over 3 years was having glitches and for the price I didn't think it was worth it since I didn't use all the features. I've been happy with timelys service this past year. There are more features they add as the months go by and I like that. As my business grows I will need use of those features. Id recommend Timely to any business especially if you are on your own. I've had no problems with this system as I had many problems with a system I tried before.

Review Source

Response from Timely

April 9, 2015

Hi Katrina, thank you for your review. We appreciate your feedback about your experience with Timely :-)

JB

Jodi B.  
Manager  
  
Used the software for:

### "Timely's happiest customer!!"

July 30, 2015

5.0

I cannot rave enough about Timely! This program is fantastic and gets better everyday! The Timely team actually listen to their customers and implement ideas suggested to them so it gets better and better. The features are fantastic, easy and simple to use and you can access it anywhere, so I can check my calendar and book appointments no matter where I am. The online booking is so easy, I get emails all hours notifying me of clients booking in online, so it's working for me even when I'm not working! I have sent a few queries to staff asking questions on how to perform certain functions and the responses have always been super fast and super friendly. I cannot fault Timely at all.

Review Source

CtN

Cam thuy N.  
Hairdresser  
Consumer Services  
Used the software for: Less than 6 months

### "Totally organizes your time"

August 16, 2016

4.0

Easy to use system. Very similar to other expensive systems like shortcuts and hairware but without the price tag

Pros

Online booking system is super easy to set up. Adding staff is easy as well.

Cons

I dont like that I can only do day view with all staff but not week view with all staff. I only have 2 staff so I dont see why I can't view both there appiontments in week view

Review Source

VF

Veronica F.  
  
  
Used the software for:

### "Never change from Timely!"

March 22, 2017

5.0

I was using Timely for over a year with absolutely no issues, as my business grew and more staff came on board I was recommended to another system 'more advanced' which ended up causing more stress in 2 weeks than I could have ever imagined. Loosing multiple client bookings, issues with online bookings... it was manic for my clients, staff and myself! In a panic I contacted Timely to see how quickly they could merge all the data... Within a few days we where back online with Timely and I could not be more relived! I am so grateful for how fast I was back onto their system and now with no issues... Thank you Timely!

Pros

Clean booking system, easy to use and understand

Review Source

VR

Verified Reviewer  
Account Director  
Sports  
Used the software for: I used a free trial

### "Integration"

November 13, 2018

4.0

Pros

I really like that you can integrate (most) all of your platforms to one place.

Cons

I use it for more of a management tool, not a "growing" tool

Review Source

VR

Verified Reviewer  
UX/UI Designer  
Computer Software  
Used the software for: Less than 6 months

### "Does what it was designed for"

October 17, 2018

4.0

Pros

Very easy to use. The UI of the site is pretty easy.

Cons

Sometimes the machine doesn't really learn well.

Review Source

MB

Melissa B.  
Director  
  
Used the software for:

### "Game changing for any booking based business..."

May 30, 2016

5.0

I couldn't be happier with this AMAZING product as it's truly changed my business for the better. My clients have been raving about being able to easily and simply book in their desired appointment time whenever it suits then, in fact over 80% of my client's book directly via the Timely widget embedded on my website. It saves me time and money not having to monitor and return phone calls, allowing me to better service my clients and grow my business. We've also seen a rapid uptake in clients buying electronic gift cards on demand through our website which has also boosted our bottom line for the better at the same time as increasing our client satisfaction rate.

Review Source

MM

Michaella M.  
Director  
  
Used the software for:

### "Great and easy to use"

May 6, 2015

4.0

I think Timely is easy to use however I would love for it to include a retail and stock management system. As part of business profit and loss it is important to note the products and stock carried. Also it would be great to be able to create orders for our suppliers from Timely.

Review Source

Response from Timely

May 21, 2015

Hi Michaella, thanks for taking the time to post a review. Timely does have a stock management feature and it includes a bunch of useful reports. If you're selling products in bulk you can look at adding Vend to your Timely account. Vend is the best way to manage the retail side of your business. Get in touch with us on help@gettimely.com and we'll help you find the best solution :-)

WB

Warwick B.  
Owner  
  
Used the software for:

### "Best Program You Will Ever Ad To Your Business"

April 14, 2015

5.0

I have been using Timely for over 18 months in my business. I tried many other programs before Timely and I can say 110% that there is nothing that comes close to Timely's service, updates and usability. Their online booking system is so easy for my clients to use and it saves me so much time not having to return missed calls. Since using Timely my "no shows" are virtually 0%. It is a must program for any business that runs on appointments. Check out how I use it on my site www.corebenefits.com.au

Review Source

Response from Timely

April 16, 2015

Thanks for your review, Warwick! We appreciate you sharing your experience with us and are glad to hear that Timely has helped improve your no-shows :-)

BF

Bex F.  
Hairdresser/ Nail tech  
  
Used the software for: Less than 6 months

### "Easy to use at an affordable price."

September 22, 2017

5.0

Pros

I love how affordable timely is. It's super easy to use and I love how easy it is to adjust stock and products

Cons

That there is no way to contact by phone. Being in the salon it's so much more convenient and easier to be able to phone rather than message and wait for a response and then to have to try explain via message

Review Source

VTA

Van Tint A.  
Communications Specialist  
  
Used the software for: 6-12 months

### "Very Productive and Easy Use"

June 22, 2017

4.0

Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

Review Source

PR

Paul R.  
  
  
Used the software for:

### "Easy & Professional "

January 29, 2017

5.0

I have found the timely crew to always be adding new features to their already great product, which tells me there a company that takes great pride in their work. The overall layout is a professional look, so when my clients receive the email notifications timely generates it makes me look professional from the start. My staff finds the calendar easy to use by simple drag and drop appointments. Thanks Timely!

Review Source

TH

Tim H.  
Psychotherapist  
  
Used the software for:

### "Very good software, very good price"

February 19, 2016

5.0

I like what they have done with this easy-to-use product and it has certainly made my practice easier to run. They seem like a friendly bunch and although I have never had to use support they seem like they have an open system for nominating enhancements. On the downside, although they keep making enhancements, few recent enhancements have been interesting to me and they don't publish a development slate.

Review Source

MK

Mark K.  
President  
  
Used the software for:

### "Timely is a game changer if one is struggling with appointments!"

October 12, 2015

5.0

A quick missive about the difference Timely has made to me: For 20 years I juggled, via phone, then email, the schedules of around 50 -80 customers in constant rotation. It was all done by pen and ink and consumed around 8-10 hours per week. 20 years! Then I found Timely. Now I schedule no one but myself! Customers do the heavy lifting themselves! I simply make myself available during the hours of my choosing and let my customers worry about the timing. After the initial teething pains associated with adopting any new process, Timely has, without question, reduced my workload and stress immeasurably. I recommend your company to all who will listen!

Review Source

SC

Suzanne C.  
Massage Therapist, Pain Neutralization Specialist  
  
Used the software for:

### "We highly recommend Timely, being cloud based, anyone can book from anywhere, any time."

May 13, 2015

5.0

The tech support is friendly and they actually want to help you! Has an online booking option which allows clients to book in whenever they want to. Online booking option increases new client numbers because of the convenience for them. Timely is really easy to use compared to some other online booking systems. They listen to ideas you have regarding more options you require in the system and consider in their next upgrade. I can contact clients without having their notes and details with me.

Review Source

Response from Timely

May 21, 2015

Hi Suzanne! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

JK

Jenna K.  
Beauty Therapist  
  
Used the software for: Less than 6 months

### "So far the app is very easy to use and is good to keep track of daily takings."

September 12, 2017

5.0

Pros

I love that it automatically sends out SMS reminders to my clients. It's more in depth with client details also then other apps

Cons

It takes a long time to load some days and will time out. Have to tap the screen a few times to get the app to register that I'm trying to get into things and add appointments

Review Source

KM

Kathy M.  
Business Owner  
Cosmetics  
Used the software for: 6-12 months

### "Awesome software at a more than reasonable cost"

February 18, 2017

4.0

Since joining the Timely family 1 year ago I have loved this booking and reporting system from the start. It's an easy to navigate and understand program but the best part about Timely - the support people!!! Awesome!! Always open to suggestions and their response time for questions/help is so "timely". I love this program!

Pros

Ease of use

Cons

Trouble navigating Canadian taxes and sometimes does strange rounding on invoices

Review Source

AT

Amanda T.  
Salon Owner/Director/ Beauty Therapist  
  
Used the software for:

### "Very Helpfull"

October 27, 2015

5.0

I love this site for my business as it provides me with information I need to help me run my salon, from appointments, to sms reminders, and keeps me in contact. I don't like the new layout of the Dashboard however, as it is a little confusing to understand, and doesn't show me my appointment value and takings like the previous layout. All the other aspects of the site are fantastic and I have recomended this site to a few other salon owners. My clients also like the online booking system and the ease of use, I would however like to add a few more pictures to the mini website provided, I know it is free but its a little bare!!

Review Source

KB

Kornchanok B.  
Vice President  
  
Used the software for: Less than 6 months

### "Functional and simple"

September 16, 2017

5.0

Pros

I like how easy it is to navigate and the reminder text option has been really helpful in preventing no show.

Cons

There is still room for improving for the layout design. You can make it more interesting and less boring looking. Right now it just look like any other appointment scheduling software.

Review Source

RM

Rhodes M.  
Entertainement  
  
Used the software for:

### "Excellent professionals "

October 7, 2015

5.0

Only good experience to share. The system is easy to use, with prompt activation of whatever changes the owner puts on the system. Easy comprehensive statistic chart tables. Easy to use for customers. BUT most of all, behind the company there are very professional and polite employees. Just a small example. We had a problem with bank transfers in order to pay our monthly fee, due to imposed capital controls in Greece a few months ago. Instead of shutting our system down, the team contacted us and gave us almost 2 months time to find a solution. This action was more than fair. Thank you TIMELY for the superb cooperation.

Review Source

KK

Karl K.  
Director  
  
Used the software for: 1-2 years

### "Great system works well "

July 18, 2016

5.0

Works well customers find it easy to use would recommend to others for a booking system thanks for a providing a great easy to use booking system

Pros

Easy to use

Cons

Nothing

Review Source

RH

Rebekah H.  
Owner/CEO  
  
Used the software for: Less than 6 months

### "It has not been good. Customer Service is horrible and takes forever. Things aren't handled promptly"

November 30, 2017

2.0

Pros

It looks professional when you log into it. It works for private appointments and is easy for people to use and fill out.

Cons

It doesn't work for all my services. Plus customer Service is horrible and not friendly. It doesn't always refresh and it is hard to try to troubleshoot problems.

Review Source

JO

Joni O.  
RMT, business owner  
  
Used the software for: Less than 6 months

### "Timely is a fabulous program! We have been using it since we started up our business 4 months ago."

November 20, 2017

5.0

Pros

I love that it is an all-in-one program. Online booking, website, invoices, reminder messages to clients, schedule, and works with Quick Books.

Cons

The only thing that Timely doesn't have that I would like is a cancellation list and they have told me that it is on their to-do list.

Review Source

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