# Page 18 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Timely

## Showing most helpful reviews

Showing 426-450 of 711 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CR

Chris R.  
  
  
Used the software for:

### "Almost there"

April 15, 2015

4.0

It's the best looking & easiest to use booking software I've come across. My only hate is that my students can't pay for their class when they book (I have to manually send them an invoice).

Review Source

Response from Timely

April 16, 2015

Hi Chris, thank you for taking the time to share your experience with us. Sorry to hear that online payments for classes is a pain for you but keep an eye on our feedback forum for updates! If you have any further questions/requests please don't hesitate to contact the team on help@gettimely.com. We're always happy to help :-)

IH

Irene H.  
Laser therapist/Clinic Manager  
  
Used the software for:

### "Good value for money"

January 24, 2016

4.0

Excellent value for owner/operator just starting out. Very versatile. Pretty much has all the bells and whistles that the more expensive software have, but more affordable. Packages are a little confusing to work out but otherwise a good all round booking software considering the affordability. The only thing I found really frustrating is that you can't add additional services to an invoice during payment, you have to go back into the original appointment and manually edit it, which is such a waste of time.

Review Source

SD

Steven D.  
  
  
Used the software for:

### "Excellent, intuitive, time-saving, affordable a must have small business solution"

April 14, 2015

5.0

The layout is very easy to understand and simple for clients to use - it incorporates complex features and gets a very good response from clients and saves me heaps of time. I especially like how the Timely keeps innovating and developing new features - over the last 3 years i have used this product it has gone from strength to strength - i can't imagine not having it.

Review Source

Response from Timely

April 16, 2015

Hi Steven! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying Timely :-)

MC

Merryn C.  
Director  
  
Used the software for:

### "Our staff find it simple to use and customer service is great."

June 3, 2015

5.0

Timely is easy to use. The back end is simple to set up and make changes to, and new staff can use the front end immediately, there is no need to learn anything. Our call centre for our call overflow use it too without any problems. Timely's customer service is quick and friendly. Our clients love they can book and manage their appointments online at any time of the day and it frees up our time to concentrate on what we do best, providing high-end lash and brow services. We are very happy. Thanks Timely!

Review Source

NS

Nick S.  
  
  
Used the software for:

### "In Time with Timely!"

May 16, 2016

4.0

We have been using timely to manage our lesson appointments - and its great! The system is easy to use for both customers and staff. We love the visual layout of the daily calendar and customer data functions. Timely seem to be updating the portal frequently and often useful tools keep appearing and becoming more effective - such as the recurring booking tools. It would be good if customers had the ability to book multiple sessions on the web widget without having to "remember me" and rebook. Good stuff!

Review Source

AS

Amy S.  
Aquatics Manager  
  
Used the software for:

### "Easy / Reliable Schedulign System"

April 14, 2015

5.0

We ahev used timely for the scheduling of our 3 technicians on the road for nearly 2 years. It is easy and great to use. The techinicians have their schedules emailed through to them early every morning so they are informed of work flow for the day ahead - this also makes them self sufficient. Also - Customer service is fantatsic and they are very helpful!

Review Source

Response from Timely

April 16, 2015

Hi Amy! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

JF

JEREMY F.  
OWNER/ARTISTIC DIRECTOR  
  
Used the software for:

### "Easy preezie"

April 9, 2015

5.0

love timely. I'm not very tech savvy and found it very easy to set up. Step by step, very straight forward. Easy to edit everything from rosters to text reminders at the click of a button. And if you happen to get stuck there's always someone close by to lend a hand. The client interface is very clear and easy to follow. Highly recommend

Review Source

Response from Timely

April 9, 2015

Thanks for sharing your experience with us, Jeremy! We love having you in the Timely family and are very glad to hear that Timely is working smoothly for you :-)

lA

lynette A.  
beauty therapist  
  
Used the software for:

### "Love Online bookings!"

November 9, 2015

5.0

we love timely and so does our clients - we consistently receive great feedback on our appointment reminders that are sent to clients but our biggest 'thumbs up' is for our online booking our clients love it!! Personally I love it for the versatility of been able to access from the Laptop, iPad and iPhone and also been able to link to mail chimp and send out newsletters/promotions ... Just recently we sent out a reminder to book for Christmas within 20 minutes we had received 12 online bookings!

Review Source

AA

Angela A.  
  
  
Used the software for:

### "Workable"

July 22, 2015

3.0

I like the ease of creating bookings. I do not like that the number 1 feature I've asked--and dozens of other people have requested--is still not in place. That is, in-take forms taking histories from new clients. I also want a form they virtually sign so they can agree on how we'll work together. These were both part of Clickbooks, which I was very happy with. Also, as a requirement, I want all info about my clients--address and emergency contact. No way to do that yet with your platform.

Review Source

JC

Jodie C.  
Owner  
  
Used the software for:

### "Timely is easy to use, and the best customer service I've ever experienced!"

April 14, 2015

4.0

Timely is simple to learn and to teach new staff. It is flexible, and while we really need the classes features to be prioritized, it is so useful we are happy to make it work. They have the most incredible customer service- responsive, respectful, and they take initiative to help as much as they possibly can. M

Review Source

Response from Timely

April 16, 2015

Hi Jodie, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you and team are enjoying our service :-)

VL

Vicki L.  
owner  
  
Used the software for:

### "Business Partner"

September 18, 2015

5.0

Timely has become once of our most valuable resources. It's allowed me to free up staff time to focus on clients rather than processing bookings by phone. It's super easy to use, has a world of options available and when it comes to customer service and help, they act more like a partner and that they're heavily invested in my business - and committed to make things work. I couldn't rave abut them enough and in fact recommend them to every relevant I speak with. I love them - nothing more to say.

Review Source

Josh S.  
Faculty Assistant  
Higher Education  
Used the software for: I used a free trial

### "null"

June 3, 2016

4.0

Review Source

kT

katerina T.  
  
  
Used the software for:

### "Excellent software for a one person business like mine!"

May 11, 2015

5.0

my turnover has increased 200% by using the Timely booking system, customers are able to make bookings for themselves without having to try to get through to me on the phone, which can be hard to do if i am busy. I also love that it makes me look so professional & keeps my organised with my schedule !10/10

Review Source

Response from Timely

May 21, 2015

Hi Katerina, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you and team are enjoying our service :-)

JC

Juliet C.  
Brain Body Balance Practioner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very happy. Would recommend to anyone "

July 5, 2016

5.0

I'm a new practitioner who is technophobes and timely had been awesome. Step by step help, easy for customers to use and always get an update when a booking is made. Never missed am appointment. Thank you

Pros

It's simple. Even I can use it

Review Source

JT

Jo T.  
Director / Registered Midwife  
  
Used the software for:

### "Fantastic appointment scheduler that has changed our clinics for the better"

April 20, 2016

5.0

As a busy midwifery practice we were struggling with people not remembering their appointments 4 weeks ahead and having to reschedule quickly often in the middle of the night when we are birthing. For us the ability to send txt reminders the day before is great. We can also change appointments in the middle of the night and Timely will txt at 8am to let the clients know. This program has improved our clinic scheduling, appointment rescheduling and client satisfaction. Thanks Timely

Review Source

MS

Melissa S.  
Coach & Kinesiologist  
  
Used the software for:

### "Essential automation of my business"

April 24, 2015

5.0

Timely has been incredible for my business, managing the administration, booking, invoicing and reporting of my business so that I can do what I do best: my work as a practitioner! I love how available Timely staff are if I'm ever having any challenges. But overall, it's been super intuitive and functional.

Review Source

Response from Timely

May 21, 2015

Hi Melissa, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you are enjoying our service :-)

AH

Alex H.  
Receptionist  
  
Used the software for:

### "5 stars!"

April 14, 2015

5.0

We here at the salon can't get enough of Timely, after using other systems and always making compromises on how we can use it as to how it can be used, Timely is a breath of fresh air! It's easy to use, easy to understand, the staff are brilliant with any queries, and it just keeps getting better!

Review Source

Response from Timely

April 15, 2015

Hi Alex, thank you for taking the time to share your experience with us. We love having you in the Timely family and are very glad to hear that you and team are enjoying our service :-)

MJ

Marcus J.  
  
  
Used the software for:

### "Great Service"

February 5, 2017

5.0

I've used timely for about a year and it has revolutionised the admin of running my teaching practice. Of gone from being a seriously disorganised person to a very organised one, I can bill my clients online as well, which is great.

Review Source

SC

Stef C.  
Director/ owner  
  
Used the software for:

### "ease of use. beautiful to look at and understand"

November 9, 2015

4.0

there are only a mere few limitations of timely, which is always the case if you are servicing many different industries with the same product, one cannot tailor everything to meet the needs or every nuance of the varied businesses it services. I believe that Timely has done exceptionally well to have brought something to the market of small-medium service-based businesses to hep them manage, connect and schedule their clients so that it frees up their time for other things.

Review Source

TT

Terry T.  
Owner  
  
Used the software for:

### "Super easy and fast system to track your working day."

April 9, 2015

5.0

Timely is an easy to use efficient and organised programme that is constantly updated and upgraded so that it remains fast and reliable. The customer service is exceptional and there is always a friendly face answering each enquiry. I have used other systems in the past and have found that Timely is a "one stop shop" for all of my salons requirements.

Review Source

Response from Timely

April 9, 2015

Hi Terry, thank you for taking the time to share your experience with us. We're glad to hear you're enjoying our service :-)

MH

Michelle H.  
Owner  
  
Used the software for:

### "Excellent system & service"

August 18, 2015

5.0

I have been using this booking system for 12 months and have been very impressed. It is easy to use and has so many great functions such as re-booking where it carries across all client appointment information. It has been very reliable with no down-time and SMS alerts always sent to clients. It works well on a laptop and iPad, but my only criticism is that functionality could be improved for using on mobiles. Would recommend to anyone needing an appointment booking service.

Review Source

GL

Gina L.  
  
  
Used the software for:

### "Life Saver!"

November 13, 2016

5.0

Timely has given my business a professional boost. My clients love how easy it is to book in and it has reduced my time spent on the phone booking and rescheduling clients. Now I have more time to spend on other aspects of my business and personal life. It has saved my life! I used to be on phone throughout the day, in between clients and throughout the evening as well. With Timely, its been easy to grow as a business as well. Adding staff and rostering has never been easier.

Review Source

MX

May X.  
Director  
  
Used the software for:

### "Down to the earth management software "

May 30, 2016

5.0

We used timely from a year ago. At beginning we chose your guys because of the price. Coz it's our new business \\^^/ However, surprisingly, timely team provide us fantastic customer service. Every time we have some trouble on the software, timely team always can help us out efficiently!! We have already recommended it to many of our customers We believe timely will be very very popular soon:) Thank you timely ^^ May and Martin from MayXStyling Eastwood

Review Source

SD

Shayne D.  
Director / PT  
  
Used the software for:

### "Great tool to use as personal trainers highly recommend it especially if your accounting software is"

May 5, 2015

5.0

Most aspects are great. One of the only cons is if you have a lot of big groups its takes AGES to invoice all of them and if your self employed theres an hour of potential lost income because your invoicing a group

Review Source

Response from Timely

May 21, 2015

Hello there Shayne, thanks for taking the time to post a review. We're always developing and adding features to Timely. We'd love to hear more about how invoicing for classes can be easier for you. Please get in touch with the team at help@gettimely.com :-)

CJ

Cheryl J.  
Owner Operator  
  
Used the software for:

### "Experience"

April 12, 2015

5.0

I was apprehensive at changing over from a written diary at the salon to online but Im so pleased I did. Although I had a year off sick, Ive now been able to get back into the system and work through alot more. The ease at which bookings can be made, copied, repeated, stock control etc is so simple and easy to train staff on. Fantastic product and love the updates

Review Source

Response from Timely

April 13, 2015

Hi Cheryl, thanks for sharing your experience with us. We are glad to hear you're enjoying Timely :-)

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