# Page 19 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

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Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Timely

## Showing most helpful reviews

Showing 451-475 of 711 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NP

Ngozi P.  
Owner  
  
Used the software for:

### "Timely is easy to use and I love that it can be accessed from anywhere and on any device. "

January 20, 2016

5.0

I had a client book Hair Extensions appointment using the Timely Nook Now button while waiting to board a flight at Heathrow Airport on a return trip to Auckland. Because of the time difference we were not able to take her call and she needed to have her hair done as soon as she go it for a wedding. She received confirmation via text message and was able to come it as soon as she got to Auckland. It worked for her and for us. I highly recommend Timely -:)

Review Source

LC

Lisa C.  
Office Manager  
  
Used the software for:

### "Good overall solution to online bookings "

April 4, 2016

5.0

Pros - Easy to use and self explanatory - pricing good compared to other online booking systems - Can suggest ideas via the voting system Cons - Can delete classes by accident too easily if you have multiple users - would like to converse with staff via text currently only outgoing messages - sometimes you just need to speak to someone and this resolves the issue fast as understanding over email can get a bit confusing

Review Source

DG

Don G.  
  
  
Used the software for:

### "AMAZING PRODUCT"

December 23, 2016

5.0

Timely is just so easy to use, I am not a report man but since I have been using Timely (about 3 years now) I just love the report button, when it used to take me hours to add up what my team took in a year or month it takes seconds to find out what each individual person has taken in sales or products. Customer service is fantastic if they don't reply when you call they will always call you back. I cannot speak highly enough of how fantastic Timely is.

Review Source

JH

Jenna H.  
Owner/Beauty Therapist  
  
Used the software for:

### "The easiest, most affordable system... our clients love the online booking fuction!"

May 21, 2016

5.0

I have used nearly every beauty software system over the 12 years I have been a Beauty Therapist and I can hands down say the Timely is the best by far! The support as well as how easy it is to use and train staff with the system is unbeatable. The online booking function is so user friendly our clients love it and prefer using it to calling or emailing for an appointment which ultimately saves our business time which means we also save money! Thanks Timely!

Review Source

DM

Darrin M.  
  
  
Used the software for:

### "SHOOP london "

January 2, 2017

5.0

I really like Timely. It is an easy application to use. When it comes to tax time my bookkeeper downloads my info to an excel file. Never have to do any bookkeeping. It's saved me lots of money and lots of time in accounting. A photographic receipt extraction and a saving application would be an amazing feature in the future. The support team is great. I would definitely recommend Timely to anyone looking for an efficient easy to use application.

Review Source

KF

Kylie F.  
Director  
  
Used the software for:

### "Best price on market for it's use"

April 9, 2015

4.0

After doing much research, this product to me, and my Pilates studio is the best on the market for the best price. You could get a full bells and whistles product, but it will cost you your first born. You could get the super cheap option, but it may end up costing you your first born. Go for this system, it does what it says it's going to do, and very well priced too!

Review Source

Response from Timely

April 9, 2015

Thanks for the review, Kylie! We're glad to hear Timely is helping with your business :-)

KB

Kaytee B.  
Director  
  
Used the software for:

### "All good apart from trying to update to my phone "

April 9, 2015

3.0

I got a great reply when trying to figure out how I can use my iPhone to check times etc but I tried everythign and it still does not work. I'm dissapointed and not sure what else to do

Review Source

Response from Timely

April 9, 2015

Hello Kaytee, sorry to hear that your having trouble with this. I've passed this on to our support team and someone will be in touch with you soon. If you have any further issues please don't hesitate to contact the team on help@gettimely.com. We're always happy to help :-)

TM

Tasha M.  
Owner  
  
Used the software for:

### "I use this software in my beauty salon to do my bookings, database and stock control. "

October 12, 2015

5.0

All my customers always comment how easy it is to make a booking. They do not have to wait for me to return phone calls and I don't have to worry about missing new booking opportunities when I am too busy to answer the phone. It also takes care of confirming clients for me each day so that is one less chore I have to do at the end of a long day. It takes the place of a receptionist. It is a great tool for growing your business. I would be lost without it.

Review Source

JT

Joanna T.  
Hairdresser/Stylist  
  
Used the software for:

### "Great program"

April 14, 2015

5.0

Awesome program, was using short cuts before while it was a good program it is very expensive and didn't offer near as much as Timely does. Love how Timely is always growing and offering you new additions with no extra cost. Very impressive, will continue to recommend Timely to whoever listens.

Review Source

Response from Timely

April 16, 2015

Hi Joanna! Thank you for being part of the Timely family. We appreciate you sharing your experience with us and are glad to hear you're enjoying our service :-)

SA

Stephany A.  
Founder  
  
Used the software for:

### "This is a very user friendly software and the customer service reps get back to you pretty quick"

February 18, 2016

5.0

I love the text message reminder features on this app. You can also send marketing messages by email and text which is also good. It pretty much does everything I need it to do for my business. One thing I have not used yet is the products tab where we can just charge our clients automatically through the app for the services they purchase. Once I get that going, it will save me a bunch of time with Account Receivable. I would definitely recommend them!

Review Source

SM

Shrenik M.  
Businessman  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Spa scheduling software"

November 14, 2022

4.0

Pros

The software sends timely notifications before appointments. This makes it hard to miss appointments.

Cons

Some of the features are not useful and it can be overwhelming to see so many features at once.

Review Source

JS

Jennifer S.  
  
  
Used the software for:

### "Best booking system I've ever used"

January 29, 2017

5.0

As a physiotherapist, I have used quite a few different booking systems, and timely is by far the best. It is very easy to use and saves a lot of time with admin items that used to take me ages to complete on other booking systems. I am a big fan of the automatic appointment reminder system- I don't have to manually send reminders out, plus I now have a very low rate of people not showing up to their appointment or getting the time wrong due to this.

Review Source

C&DZ

Chris & Daniel Z.  
Directors  
  
Used the software for:

### "Life changing!"

May 28, 2016

5.0

We absolutely LOVE using Timely in our salon. A year ago we were still using a paper and pen for our appointments and were a bit resistant to changing over to a computer system. Now we can't believe we didn't do it earlier. Timely is EXTREMELY easy to use and every now and then when we do need support the guys at Timely are never far away. On top of this it is a very price worthy product! It has been and is an awesome experience. Highly recommended!

Review Source

KD

Kara D.  
  
  
Used the software for:

### "Best decision I've ever made! "

April 27, 2017

5.0

Timely has revolutionised my appointment booking. It's so easy to use, so much quicker and no more carrying an appointment book everywhere. Rescheduling and Rebooking is so much easier, as is checking future appointments. It also makes bookkeeping so much more efficient. Appointment reminder emails are great, my clients love them too. It has saved me so much time. I feel much more professional because of using Timely, I could rave about it all day!

Review Source

AK

Anouk K.  
personal trainer  
  
Used the software for:

### "Excellent product"

April 14, 2015

5.0

I have found using Timely really great in many ways. It's easy to use and looks great. It has many add ons and extra features all catered to making our own businesses more sucessful. The customer service has been exceptional as well. I always have my queries answered quickly and with a personal approach.

Review Source

Response from Timely

April 15, 2015

Hi Anouk! Thank you for being part of the Timely family and for sharing your experience with us. We're glad to hear you're enjoying our service :-)

AC

Andrea C.  
  
  
Used the software for:

### "Great for most "

December 10, 2016

5.0

I used Timely for free for a month. I was moving from one system over to timely and needed help moving over all of my client info. The scheduler I was moving away from wanted to charge me $ to retrieve my data. For a small business that just didn't make any sense to pay that money. Timely helped move my data over for free. They were great but in the end, I need something to track and charge clients for sessions and keep detailed transaction info.

Review Source

SJ

Sam J.  
Beauty Therapist  
  
Used the software for:

### "Best diary software ever! "

January 29, 2016

5.0

Timely has made running my business 100 times easier. It helps to work out my accounts, keep record of stock and sales, and the easiest diary format going. The book online feature is amazing. The customer service is brilliant, always get a helpful reply straight away. But one of my fav things about timely is that the team are always striving to do better, to add more, to expand and to find out what customers need. Love love love it. Thanks guys!!

Review Source

GO

Gerry O.  
Owner  
  
Used the software for:

### "Very easy to use and Customer Service is excellent"

April 19, 2015

5.0

I use Timely to organise my appointments and prepare invoices. It has reduced the amount of cancelled or no-show appointments massively. I don't use the online facility, but may look at it in the future

Review Source

Response from Timely

April 19, 2015

Hi Gerry! Thank you for sharing your experience with us. We're glad to hear you're enjoying our service. Online bookings is a convenient way to always be open of bookings. For more information, get in touch with the team at help@gettimely.com :-)

WB

Warwick B.  
Owner  
  
Used the software for:

### "The Assistant That Works "

December 25, 2015

5.0

I have been using Timely for a couple of years and it is absolutely brilliant, so much so that in months of using it I implemented it in three different businesses. I have got other business owners to convert over to Timely and they also love the functions it offers and how easy it is to setup and use. I cannot speak highly enough of this product and the amount of time it saves me. It is a must have for any business that works on appointments.

Review Source

DB

Daniela B.  
Director  
  
Used the software for:

### "This soft ware has become an essential part of our business as we are constantly booking lessons"

April 14, 2015

5.0

The timely soft ware is what has made our business accessible on line to our customers, who can book in a lesson from the comfort of there homes, especially if they are shift workers and need to book in on a casual basis. I highly recommend it. it's easy to use and has resulted in the business expanding as it connects to our website.

Review Source

Response from Timely

April 15, 2015

Thanks for sharing your experience with us, Daniela! We're glad to hear Timely is helping with your business :-)

MT

Mary T.  
Principal Consultant  
  
Used the software for:

### "Timely has it all"

September 7, 2015

5.0

After a brief spell away from Timely trialling out another software programme that a fdriend had convinced me had more to offer, I returned to timely after finding the other programme too cumbersome for my requirements, and it actually didn't allow my appointments to be booked online !! . Timely is exactly what I need, to save me time and money, and the service is great. And.... they even gave me back the sms credits I had when I left. :-)

Review Source

JC

Jeff C.  
Owner  
  
Used the software for:

### "A great online appointment scheduling system that is well supported"

October 25, 2015

5.0

Timely works well. It is an intuitive and user-friendly system for scheduling appointments. It also allows customers to make those appointments online for themselves. All accounting needs for payroll and sales are supported well from a range of standard reports that are customisable. If you get stuck and need help on the system, the Timely people are easy to contact and very helpful and responsive. All up - a great system at a good price.

Review Source

PT

Phil T.  
Owner  
  
Used the software for:

### "I wish I'd got Timely earlier!"

April 22, 2016

5.0

I LOVE Timely. It has helped me to build my business much faster than I could have done without it. It is mostly intuitive, easy for my clients to use and provides me with great management information. I considered another appointment provider briefly but realised I would be crazy to do so. The only drawback is that it costs 10p per SMS which quickly adds up. The upside is, the more I am spending on SMS's, the more clients I must be getting.

Review Source

GD

Gwenlli D.  
Owner  
  
Used the software for:

### "Love love love Timely!"

April 3, 2016

5.0

It's easy to use for both myself and my clients. Every client reports how much they love using the system which is a huge plus for me. It's freed up so much of my time, no more having to back and forth with potential appointments, I know direct them to the website and they can manage their own bookings. One of the best investments I've made in my business. Also, the support team are amazing, super helpful and quick to respond.

Review Source

VR

Verified Reviewer  
Marketing Manager  
  
Used the software for: Less than 6 months

### "Great Design. Awesome Tool"

June 28, 2018

5.0

Pros

The design and the UI are gorgeous, the app is super easy to use. We tried it for a few weeks but just didn't need all the extra functionality for the paid plans. Recommend though.

Cons

Didn't have many complaints when going through free trial with the team. The software was a little over our budget given where we were at the time.

Review Source

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