# Page 21 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142756/Timely/reviews

---

Timely

4.7 (711)

[View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 21 - Reviews of Timely

## Showing most helpful reviews

Showing 501-525 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VH

Veronica H.  
Owner  
Cosmetics  
Used the software for: I used a free trial

### "Salon and Spa Software"

December 13, 2018

5.0

Pros

No hidden fees and no contracts for this software, they can sent out SMS text messages. Very modern look to the software

Cons

The cost for "The works" Plan is a little more then I was looking to spend. It is also hard becasue it is a US based company and I am located in Canada.

Review Source

KB

Kirsten B.  
CEO  
  
Used the software for:

### "Easy, aesthetic appointment setting app"

April 14, 2015

5.0

I have a service-based business and use this app in order for potential clients to pick a time to initially talk. They all mention how great it is on their side. Timely gives my potential clients a professional first impression which I really appreciate!

Review Source

Response from Timely

April 15, 2015

Thanks for sharing with us, Kirsten! We're glad to hear Timely is helping with your business :-)

LW

Louise W.  
Clinic Manager/Therapist  
  
Used the software for:

### "Get Organised"

February 23, 2016

5.0

I am so disorganised so this was a great decision for me. It is so easy to negotiate, and I love that suggestions are taken seriously and ideas become reality. As my small business grows, Timely is there. Now I just need to greatly increase the number of people coming through the door, so I can truly benefit from everything Timely has to offer.

Review Source

AF

Anna F.  
Accountant  
  
Used the software for:

### "Great tool"

June 10, 2016

4.0

Very easy to use, great reporting tool, but not cheapest one, I pay £20 for 2 users, plus 10p per sms sent to client, with reminders and messages from clients, one appointment cost 25-35p. You can have cheaper, but when researched and tried many other, I couldn't find any with good reporting and invoicing tools. Yes I would recommend

Review Source

KK

Kat K.  
owner/ manager  
  
Used the software for:

### "Amazing, just amazing!!"

October 15, 2015

5.0

This has been the best move i have made for my salon, i can book on the run, clients can book themselves in out of hours, i can organise my days from home. customer service is so great and easy to get hold of :) Always working on what can make this program better and it just gets better!! And small rewards for being a loyal client, so perfect.

Review Source

AN

Ani N.  
Founder  
  
Used the software for:

### "Easy integration"

April 21, 2015

3.0

Overall Timely is easy to use and integrate. Adding some features like multiple invoice templates would be great, otherwise it works well. Staff and team are very responsive so that is a bonus!

Review Source

Response from Timely

May 21, 2015

Hi Ani, thanks for your review! Keep an eye out for our feature releases - as we're always adding to Timely. Glad to hear you like our service too.

SP

Suellen P.  
Client Services Assistant  
  
Used the software for:

### "Very easy to use system, love Timely!"

April 15, 2015

4.0

Like I mentioned, very easy to use, easy to set clients up in contacts. Clients have responded with good comments, 'liked receiving a reminder for the appointment by text and email', no excuse to forget their appointment with the accountant now!

Review Source

Response from Timely

April 16, 2015

Thanks for the review, Suellen! We're glad to hear Timely is helping with your business :-)

JW

Josh W.  
Director, Global Support Team  
  
Used the software for:

### "Great Resource Scheduling Platform"

August 24, 2015

5.0

We use Timely for something completely different than what it was designed for. The ability to move "meetings" between resources or employees easily by dragging and dropping is the reason we started using TImely. We use the online booking for trainings and classes. The system is great! I look forward to updates every time they come out.

Review Source

KK

Kathryn K.  
Office Manager  
  
Used the software for:

### "I have found this software to be so user friendly compared to any other booking software I've used."

January 25, 2016

5.0

From the start, any queries were ironed out quickly and efficiently through the very helpful staff at Timely. Not every system will do everything you require but this one comes very close. Due to the ease of use, I can't really think of any cons that would be bad enough to suggest as I honestly find this system a breath of fresh air.

Review Source

LG

Leanne G.  
Director  
  
Used the software for:

### "Great product"

April 14, 2015

5.0

We love using the Timely software. Everything about it is easy. The only issues we have had are with notifications, but the team have been great taking on board our suggestions and providing a work around until development is done.

Review Source

Response from Timely

April 16, 2015

Thank you for sharing your experience, Goff! We are happy to hear that you are enjoying our service :-)

BW

Belinda W.  
  
  
Used the software for:

### "Williams HR Review of Timely"

October 16, 2016

3.0

Timely is a good booking system, but its integration is limited to Windows based environments & for us this a pain point, as we use Apple Macs. I like its product & sales tools, but feel these good be better set up, as when you have several products & services they look clunky as a list which you can't filter in order to catagorise.

Review Source

JD

Jax D.  
owner  
  
Used the software for:

### "Very simple to use but covers all my needs as a salon owner "

April 9, 2015

5.0

Customer service is five stars but my phone wouldn't let me put more than three. The only con is maybe it would be helpful to have a rep come and demo before purchase.

Review Source

Response from Timely

April 9, 2015

Thanks for the review Jax! If you have questions or need a hand finding your way around our software contact our team help@gettimely.com. We've alway happy to help :-)

JK

Jenny K.  
Director  
  
Used the software for:

### "If Timely can develop some fuction"

April 15, 2015

4.0

From our services client can book online as a couple. When they book if the system can block 2 therapists at the same time would be perfect.

Review Source

Response from Timely

April 16, 2015

Hi Jenny, thanks for taking the time to post a review. If you have any questions/requests please don't hesitate to contact the team on help@gettimely.com. We're always happy to help :-)

TJ

Tiarn J.  
  
  
Used the software for:

### "Exactly what we needed "

September 25, 2016

5.0

When we first opened our salon we struggled as the business built up with using a paper booking system. A friend recommended we use the same online system as she was, constantly raving about how great, efficient and them effective it was. Now we are also using Timely and wouldn't look back. Thanks for all the hard work guys!

Review Source

AT

Alexia T.  
Massage therapist/ Owner  
  
Used the software for:

### "Timely has been a business saver for me so easy to use and quick with information."

September 22, 2015

5.0

pros: Great fast customer service Easy to use interactive software I love booking appointments and having all the information in front of me. Great updates all the time. Beautiful layout of the appointment book. I like being able to have diff colours for diff apointments Cons: I'm just waiting for the android app :)

Review Source

SW

Susan W.  
Accountant  
  
Used the software for:

### "Time Saver"

January 11, 2016

5.0

The program was easy to setup and use. Easy to reschedule appointments...client list at our fingertips. Nice feature to be able to pull up a client and see how often you see them and it also helped in billing the clients. From a financial point of view I wish I could buy the program outright and not have a monthly payment.

Review Source

AM

Adele M.  
Hairstylist/Owner-operator  
  
Used the software for:

### "Rates with leading products but Timely is easier and amazing above the rest customer service!"

June 24, 2015

5.0

I have worked with other booking systems and i find Timely easier to understand and work with, It seems more simple to me but more detailed if that makes sense, basically very well set out and the most important i want to note is the customer service! This team beat any other, i find the service amazing really, thanks Timely!

Review Source

FM

Fiona M.  
Clinical Therapist/Social Worker  
  
Used the software for:

### "Makes Appointment Making/Tracking Virtually Painless"

December 22, 2015

5.0

I'm really happy with this software - it easily allows my clients to book their own appointments and arrange payment upfront (no need for uncomfortable money conversations!) and for me to add in appointments or schedule myself away as necessary. Very low fuss, low hassle - and prompt, friendly customer service when required.

Review Source

SJ

Shawn J.  
Founder  
  
Used the software for:

### "more than just scheduling "

April 14, 2015

5.0

This software is more than a scheduling service. Timely has really put together an all in one system that is a huge plus for businesses don't find that with other vendors. Plus it is super simple to use. Gotta love it.

Review Source

Response from Timely

April 15, 2015

Hi Shawn, thanks for sharing your experience with us. We're glad to hear you're enjoying our service :-)

RS

Rachelle S.  
Director  
  
Used the software for:

### "Swish Skin & Beauty Review"

April 14, 2015

5.0

When I first started with Timely I only used it for appointment bookings. As my business has grown I have started to use all aspects. I love the reports and and the side bar on the calendar.

Review Source

Response from Timely

April 15, 2015

Hi Rachelle, thanks for sharing your experience with us. We're glad to hear how Timely is helping with you grow your business :-)

GM

Gary M.  
Osteopath  
  
Used the software for:

### "1 year"

April 14, 2015

5.0

Timely are fantastic and super easy to use. Their customer service is excellent and always provide fast and efficient responses to our questions. We are very happy to have joined the online timely booking service.

Review Source

Response from Timely

April 15, 2015

Hi Gary, thanks for sharing your experience with us. We're glad to hear you're enjoying our service :-)

PB

Phyllis B.  
Owner  
  
Used the software for:

### "Overall great!"

August 25, 2015

4.0

Pros - simple to use, easy to navigate dashboard, fits our needs Cons - would really like to see the ability to prompt payment for attendance to a group class - love that folks pay right away for a private consult/class/service but such a pain to separately invoice attendees signing up for a spot in a group class.

Review Source

CM

Craig M.  
  
  
Used the software for:

### "Couldn't be happier"

August 5, 2015

5.0

Timely has been the best thing I have done for my business in a while. It saves me time, as clients often prefer to book themselves in in their own time and I pick up new business as a result of the ability for clients to book simply and quickly. The auto reminder feature also improves client attendance. Thnaks ;)

Review Source

CO

Colin O.  
  
  
Used the software for:

### "I've tried them all but Timely is the king of the hill"

December 22, 2015

5.0

I've used mbo and schedulicity extensively. Timely stands out for its ease of use and powerful features. As a busy massage therapist and personal trainer, Timely helps me keep track of all my packages with each client, with a sleek integrated billing system so you don'y have to use multiple software. Thank you Timely!

Review Source

DW

Denise W.  
Owner  
  
Used the software for:

### "Was very easy to setup and use"

April 16, 2015

5.0

A great system to use, ability to access it no matter where you are. Reports - getting some good reports to use & I'm sure with more to come overtime A great booking system for the small business user as myself

Review Source

Response from Timely

April 17, 2015

Hi Denise, thank you for taking the time to share with us. Glad to hear you're enjoying using Timely :-)

Similar Products

Featured