# Page 3 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 3 - Reviews of Timely ## Showing most helpful reviews Showing 51-75 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Monika N. Sales Revenue Manager Hospitality Used the software for: 2+ years ### "Excellent product" September 12, 2023 5.0 Pros Very easy product for scheduling your meetings etc.....very easy to navigate Cons Software update happens quite often which leads you to learn again about new features. Review Source GD Giuseppina D. Osteopata Medical Practice Used the software for: 2+ years ### "Sms non funzionano in Italia " September 13, 2023 3.0 Attualmente non buona Pros E un bel gestionale con una visione a 'scorrimento' della settimana che sugli smartphone è la migliore. Cons (peccato sia solo in inglese) ma ha l'enorme pecca che spesso gli sms non arrivino nonostante vengano considerati spediti. L'assistenza, contattata più volte non ha mai risposto. Quindi devo cambiarlo. Ha funzionato bene per molti anni, ma negli ultimi mesi mi ha creato molti problemi a causa di questo Review Source Juan B. CEO Computer Software Used the software for: I used a free trial ### "My business thrives and my customers keep coming back" July 10, 2023 5.0 My overall experience has been excellent. From the moment I started using it, I realized how easy it was to use and how intuitive it was. The calendar is very clear and customizable, which allows me to organize and schedule appointments efficiently. Pros What I like the most is its ease of use and customer-centric approach. With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently. I also love the automatic appointment reminders feature. Cons I don't have many complaints. However, one small improvement I could suggest is the option to further customize the appearance and layout of the calendar. Although the calendar is incredibly functional and easy to use, I would like more customization options to further tailor it. Review Source gJ gemma J. Manager Cosmetics Used the software for: 2+ years ### "By far, the most easy, stress free system! " August 18, 2023 5.0 Pros Easy to use, helpful and support staff. Stress free system Cons Some times when cashing up. It logs itself out at times when cashing up. Review Source PB Pos B. Owner Consumer Services Used the software for: Less than 6 months ### "Changed from MINDBODY to TIMELY" November 30, 2017 5.0 Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY. Pros After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future! Cons Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck! Review Source HS Hayze S. Hairsalon and barbershop Consumer Goods Used the software for: 1-2 years ### "Straight forward and easy to use from in salon and at home" August 4, 2023 5.0 Pros Timely is super straight forward and easy to use and teach the team, love the online booking, deposits and easy service grouping Cons The only thing I would love to see added is tiered pricing for service groups as well as individual services Review Source TW Tammy W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Timely " August 4, 2023 5.0 Love it Pros East to use for not myself and my clients Cons Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful Review Source Henri H. Web designer Marketing and Advertising Used the software for: Less than 6 months ### "Timely Review" September 20, 2023 5.0 Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function. Pros Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports. Cons I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate. Review Source Janelle M. Manager Used the software for: 2+ years ### "Great customer service, flexible plans to suit all our needs" October 24, 2017 5.0 Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online. Pros The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere. Cons It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them. Review Source LS Laurence S. Dean Education Management Used the software for: I used a free trial ### "Timely So True With Right Now Scheduling" December 15, 2023 5.0 I like Timely and appreciate efficacy of use Pros Easy of use, friendly customer supports and education Cons Need for more hands on training opportunities Alternatives considered [Zoom2U](https://www.capterra.com/p/187222/Zoom2U/) Reason for choosing Timely Cost, value, ease of use and customer support connections Review Source JW Jacob W. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Spa Scheduling Software" October 10, 2020 4.0 Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well. Pros I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely. Cons I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered. Review Source Response from Timely November 9, 2020 Hi Jacob, Thanks so much for taking the time to share your experience with Timely. I'm pleased that you enjoyed using our software and that we could help you communicate with your clients more effectively. I can imagine being tasked with learning our whole system could take some time; we try to build features that are really flexible to meet our customer's needs but that can add some complexities. We're always working to make things easier for our users though and have been running some projects to improve and simplify our core user flows. I hope you'll give us another look if you're ever in the market for scheduling software again :) LI Lauren I. Director Used the software for: ### "Streamlined our business and saves time!" April 9, 2015 5.0 We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too! No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one. We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!) I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner. Review Source Response from Timely April 9, 2015 Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-) MS Mark S. Director/Myotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Left too much on the table" July 22, 2022 5.0 Pros This software was pretty easy to setup and in the beginning it did most things well however.... Cons Bugs and feature requests took waaaay too long to fix or be considered. Timely went down the "salon" route meaning it no longer suited my needs. They only implemented IOS updates and disregarded Android. Their response was "we don't feel developing for Android is worth it, buy an ipad", which is just mind boggling Reason for choosing Timely Before they removed features, it was better bang for buck than cliniko Review Source JRL Jon Ryan L. Technical Recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Timely provides outstanding time tracker." November 26, 2022 5.0 Excellent time tracker. This well help your business growth. Pros Appointment settings in this software is far more the best I’ve ever experienced. Cons There are no missing features in this software. Review Source GR Gordon R. Owner Used the software for: 1-2 years ### "not there yet guys!" April 22, 2017 4.0 I've used timely for a while, fantastic until you discover another system, I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy. As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up. The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue. thanks Timely peeps Pros easy to set up and use Cons lacks functionality Review Source Jose C. bachelor Internet Used the software for: I used a free trial ### "The revolution of my business" July 6, 2023 5.0 The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers. Pros I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized! Cons My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs. Review Source AN Annie N. Lash Technician Cosmetics Used the software for: 6-12 months ### "Easy to use " August 18, 2023 5.0 Pros Easy to set up, easy for clients to use Cons Takes a while to set up at the start, calendar syncing took a while to sync at the start also Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Wasn’t easy to use and set upNo calendar syncing Review Source AA Anjuli A. Skin therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use " August 14, 2023 5.0 Pros Very easy to use! I love all the customisations you can do and the customer service is very responsive. Cons I do find the pricing is a little expensive, especially for a solo operator of a small business. Review Source OS Olivia S. Owner Consumer Services Used the software for: 2+ years ### "Untangled Hairstylists" August 9, 2023 3.0 Pros I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error Cons The reports i need can be a bit hard to find Review Source MR Mark R. Director Education Management Used the software for: 1-2 years ### "Great System" August 30, 2016 4.0 Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well. Pros Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions. Cons As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge. Review Source PJ Priyanshu J. Manager Computer Software Used the software for: Less than 6 months ### ""Timely - An In-Depth Review of the Time Tracking and Scheduling Software"" February 4, 2023 4.0 Timely is a solid time tracking and scheduling software that can be helpful for businesses and individuals looking to manage their time more effectively. However, it may not be the best choice for users who need more advanced reporting options or a wider range of integrations. Pros The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events. Cons It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools. Review Source AG Adrian G. Owner Used the software for: 1-2 years ### "Intuitive cloud based software that's easy to use and goes with your business. " July 6, 2016 5.0 I saw a successful barbershop that I wanted to model my business on. From there I wanted to know what booking software they were using because it was on an iPad. Without any software training, a trial period and my scissors in my hands it gave me the perfect edge (pun intended). Pros Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse. Cons The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps. Review Source LO Lucia O. Hairdresser Cosmetics Used the software for: 1-2 years ### "Timely review" August 14, 2023 4.0 Easy to use for clients & myself. Orderly & enjoy using it. Pros Colour coding appointment. Having history on client & suggestions to book again Cons Being able to stop clients moving small appointments to other days eg fringes trim Review Source BF Ben F. Director Used the software for: 1-2 years ### "Timely has organised our Pet care business immaculately!" June 22, 2016 5.0 We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations. Pros Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy. Cons The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release. Review Source PW Peter W. Web Developer Higher Education Used the software for: 2+ years ### "Organize your diary with ease!" November 27, 2018 4.0 Pros Very easy to use and train new users on. Intuitive dashboard and very clear user interface. Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about. The customization options of the widget and mini-site are great, and work well with lots of our systems. The ability to send communications via SMS is very helpful, though not clear when initially purchased. Cons The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking). It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately. 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