# Page 4 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 4 - Reviews of Timely ## Showing most helpful reviews Showing 76-100 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP David P. Owner Used the software for: ### "Great look, easy to use, poor development" June 8, 2016 3.0 My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely Cons: - Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer. - Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve. - Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had) - Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs... If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years. Review Source AE Alana E. Owner/ Registered Massage Therapist Hospital & Health Care Used the software for: 1-2 years ### "Easy to use, great customer support!" May 29, 2017 4.0 Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do! Pros Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand. Cons Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving. Review Source CG Corina G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommend for small business " August 9, 2023 5.0 Pros Ease of use. One stop shop. Staff can easily navigate the functions and pairs well with XERO and most clearing houses Cons The simple reports. I wish they were more in-depth and had additional features. Reason for choosing Timely Pricing and support Review Source Michelle R. Acupuncturist Alternative Medicine Used the software for: 1-2 years ### "Fantastic online booking system for sole practitioners" December 19, 2018 5.0 Client bookings continue to increase. Many new clients will choose me over another business because they can book online. I can easily see my financial situation for preparing tax statements. It's affordable, effective and easy to use. Pros The best and most important advantage for using this software is the ease it provides for my clients booking themselves in online. I get great feedback from clients. Cons I often miss messages so maybe a pop up notification would be helpful. Review Source NY Nicole Y. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy and efficient" March 23, 2017 4.0 My best friend told me about Timely and how it was perfect for her business and urged me to give it a go. I was hesitant at first but after seeing that I could try it for free for a month, I thought sure why not! I loved it instantly. So easy to use and it does everything I need it to do on the desktop version. I have synced Mailchimp and Paypal. So every time I get a new client it automatically updates them to Mailchimp. I take all payments through Paypal. It instantly creates buttons and links for all of my workshops to promote and book. Its great! The functionality of it is so simple. However, I am waiting for them to update the app so it has more functions on the phone! I travel with my work and use my phone while I am on the go. Once that's done it will meet all of the requirements. If you work from a desktop computer and have a service based business, I definitely encourage you to give it a go! Pros How easy it is to use, the syncing of other programs and the cost. Cons It doesn't have all of the features on the iPhone App version. I travel for work and don't carry my MacBook with me. I always carry my iPhone and use that for seeing and rebooking my clients. Review Source SJ Sally J. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Many love this software, but it wasn't for me." August 4, 2022 5.0 I think the quality was excellent. It was on the more expensive side but I guess you get what you pay for. Pros I found it easy to use and had all the features you could need. Cons I didn't like that it was developed in the US, and I'm in Australia so I have now found a local product to use/support Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[splose](https://www.capterra.com/p/240945/Splose/) Reason for choosing Timely I liked the features. Review Source MC Michael C. Director Used the software for: ### "Delivers brilliantly for this driving school" April 29, 2016 5.0 Been working with Timely for nearly a year. From startup. I was looking for a software partner that would place me quickly in the market, and out in front of the competition. Timely has delivered all the way. I love the way that Timely automates customer bookings. Customers from my website or Facebook page can schedule a time that suits them and their favourite trainer, All I have to do is make sure the vehicles are not double-booked. SMS and emails flow to and from my customers automatically, and to staff, keeping us all informed of bookings. I love the way that I was able to code my website with Timely links, managing the promotion of services. I love the way that Timely works happy with eWAY. Customers can pay online, be sent invoices later - and when they do it shows up clearly in Timely. I love waking up in the morning and seeing a new booking from a new customer, already paid, showing on my Timely calendar. I love the way that Timely seamlessly connects with Xero. Same invoice number in both systems. Proper accounting rules govern the way they interact. When I discovered an error in the way GST was being processed between the two, it was the Timely crew that responded to my call for "help" with a solution. There's always room for improvement, but we're told the Timely techbots are probably working on them. They regularly release new ideas (gift vouchers, last Christmas; credit notes, last month). They tell me (email received while writing this review) that they're working on adding "Resources" to the scheduling, which might eliminate my double-booked vehicles. They regularly ask for feedback, and ask us to vote on the importance of particular improvements (works-in-progress). They respond to issues quickly. Hard to ask for more. And I am thankful for their price structure. The value of Timely to my business is far greater than I could afford (as a small business startup). I would find it very difficult to live without Timely, and wish them (and you) every success in the future. Hope you found my review helpful in making your decision. Drop me a line sometime. Review Source JH Jennifer H. Director of Coworking Events Services Used the software for: 2+ years ### "Integrated Calendar Made Easy" January 27, 2022 5.0 This allows us to communicate our events to our members easily. Pros We use this to put our events onto our website calendar. It is easy to make reoccurring events! Cons Finding old events is a little difficult sometimes. Should make search feature retroactive as well. Review Source MR Matthew R. Business Development Hospital & Health Care Used the software for: 6-12 months ### "A software that truly streamlines business operations" September 10, 2016 4.0 We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback. Pros The simplicity of the user experience is great. Clean UI allows for quick and easy scheduling and checkouts. Clients love the online appointment booking. Paying during the online booking has been a positive experience. Our staff enjoys the mobile remote access and notifications when appointments are booked. We also enjoy the continued support and enhancements being made to deepen the software. Cons If there is one feature we could get, it would be an integrated POS. With that said, we currently use Square and it's working fabulously. Review Source David L. Head Trainer & Directeur Sportif Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for individual appointments ONLY. " January 27, 2019 4.0 I used this to book individual and group sessions in a gym environment. Have since switched to another system, which works better for group sessions. Sad to move away from the reporting and CRM integration. Pros It was pretty easy to use & had a great CRM element and reporting functionality. Cons Doesn’t support group session / classes overly well. Support was dropped quietly a couple of months ago. Review Source AL Amber L. Owner Used the software for: 6-12 months ### "Your Clients Will Love This Software!" June 12, 2016 5.0 I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier. Pros How easy it is to navigate for us and our clients. Tech support. Clients Love this system! The email and text confirmations. Cons We would really appreciate having individuals staff members be able to set there own times for each service just as the can for there hours. We all don't work at the same pace depending on how experienced we are in our craft so to have everyone working on the same timeline makes it hard for the new stylists coming in. Review Source SH Steve H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Decided to double the price of their product for no reason" August 16, 2019 4.0 Average. I hind sight should have used another provider that don't keep making annoying changes and massively hike their prices Pros Ease of use and functionality and a fair price Cons Change the layout and look without informing customers (making it look and function worse). The company has also decided to double the cost of their product as it has new functionality (that I've been using for nearly 4 years) and the sales pitch is that you get SMS credits as part of the packages, however the credits are like a phone contact - paying for loads that you either don't need or won'r use. Review Source KC Kelly C. Business Owner Hospitality Used the software for: 2+ years ### "Timely, its almost Perfect " August 1, 2018 5.0 Several online booking payment acceptance POS to some degree Pros This is a great software for anyone taking bookings & running a business. It is super easy to use, the customer support is very good. The price point is in line with the services it DOES offer. Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers. Cons I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that. Review Source OG Oliver G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Timely is Likely What You're Looking For" October 30, 2016 5.0 I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month. What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch. For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough. Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't: - Courses/workshops - Wait list management with auto enrolling - Deeper/more detailed Mailchimp integration - Client self check-in iPad app - Staff Payroll - Deep client/staff notification customization The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for. Review Source SA Sophie A. Spa Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great experience " June 16, 2017 5.0 Great prices for a great software Pros How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information Cons I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area. It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have. Review Source LB Lauren B. RN Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use" May 23, 2023 4.0 Pros It is pretty user friendly and easy to schedule appointments. Cons It takes a little while to set up appointments correctly. Review Source GM Grace M. human resource assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "best online booking software for all businesses" February 16, 2023 5.0 i love the software ,easy to use and no technical knowledge is required to run the software Pros it easy to use and has agood user interface with no technical knowlegde required to run the software. I love the automatic client messages which enable us save time and reduce no-show by automatically sending personalised appointments, confirmations,re-booking reminders ,review rquests and many more with our clients Cons The pricing of the software monthly is somehow costly for us during incidences of money crisis and also supports a limited number of intergrations with software like platforms that support online payments Review Source Bradley F. Director Hospitality Used the software for: Less than 6 months ### "Great for allowing clients to book in with you!" June 2, 2023 5.0 Pros Awesome tool for letting clients book in with you automated. Cons Little costly but on the whole does a good job Review Source KF Kyla F. Owner /Operator Hospital & Health Care Used the software for: 1-2 years ### "I haven't looked back " August 1, 2016 4.0 I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated. Pros What I like most is the easy access to all my bookings etc whether I be at work at home or out having a coffee. Cons Not sure whether its my computer being older or internet connection sometimes I find the selection you make e.g. service you have chosen wont appear and you have to re click it a couple of times before it will select. I think there was also something with the voucher set up when some body buys a voucher it would be good if there were some kind of tracking or code for every voucher sold as we manually keep track with expiry dates and voucher numbers in a book. Review Source UG Ursula G. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Our business can't do without the Timely booking system. Saves us a lot of time. " July 23, 2017 5.0 We have heard from people that have had trouble with some companies that get their bookings mixed up or double book clients. With Timely we spend the minimum time on booking clients. Our clients mention it's very easy to book online and they appreciate the reminders texts for their appointments. For us as a business it makes things work smoothly while our business looks professional and by having the reminders sent to our clients, we eliminate wasting time and money with clients not showing up for their appointments. Pros Timely takes care of the very important part of our business - booking of appointments. Without this working smoothly we wouldn't have a successful business. Our clients book online, get reminders of their appointments and we don't have to do anything! Cons I can't think of anything that I don't like about the Timely software. It's totally worth the money we pay for it. Review Source DG Della G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I only wish the customer support would be honest, forthcoming, and helpful. " November 2, 2022 3.0 I'm looking for a new provider Pros Easy for setup and use, for me and my clients they act like a politician! Cons Any software PROBLEMS DON'T GET ADDRESSED PROPERLY Reason for choosing Timely Recommended by another spa owner Review Source Moira B. Business Management Accounting Used the software for: 6-12 months ### "Make appointments in a timely fashion!" December 16, 2018 4.0 Pros Timely is extremely easy and intuitive to use. It allows appointments to be quickly scheduled with the user friendly interface. Timely also allows users to manage packages and inventory. Overall, Timely is a great all in one program to use for any business. Cons Timely can make it a little bit difficult to manage a huge list of clients. Review Source CD Carmen D. Used the software for: ### "Program needs work and better customer service" November 7, 2015 3.0 Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service industry in Canada and the United States this is one of their biggest downfalls. Its overall program is easy to use and very nice looking however it isn't a program that should be offered worldwide. I used the free trial for a few days just to test it out and see, I did have a few questions that I wanted answered and it took their customer service team an entire two days to reply (I sent in my query during the week so there is no excuse for this). I do hope that they add to their program because I believe they have a good thing going they just need a little more work. Review Source Response from Timely November 9, 2015 Hi Carmen, thanks for your feedback - it's great to hear you found Timely to be one of the best. We're sorry it didn't quite fit your needs. We are constantly adding new features and there's lots more to come. Apologies also for a slow reply, it looks like it took 30 hours for us to respond to your request. This is certainly slower than normal, and replying within 10 hours is something we work hard to achieve. We understand how important it is to hear back quickly when you're working through things, so we place huge value on fast, helpful customer service (it's one of the main reasons our customers love Timely!). Your feedback reassures us of the importance of that focus, so thank you. Adding a tip to a service is a feature we will likely add in future, you can vote for it here: http://bit.ly/1SEcirR Thanks again for the thoughtful feedback, really appreciate your time :-) Julie-Anne E. Founder Accounting Used the software for: Less than 6 months ### "Super simple to use and clients love it" January 9, 2018 4.0 It has been a game changer for our business in terms of managing my client servicing calendar. We're also the only accountant in our region with online booking capability - so it's also helped us to differentiate ourselves from our competitors. Pros My clients love that they can book online the type of service they need from our Professional Services practice and that they get a text message reminder. I love how it has streamlined our business and helped us manage appointments - with automated buffer time for just in case a meeting runs over time. Cons Having too many options for online appointments is confusing for clients. I'd love it if we were able to have different booking 'landing pages' for different service groups. Review Source HV Holly V. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "I don't know how I did without this. It is awesome!" August 8, 2016 5.0 Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too. Pros The time is saves me. The way I can see the total hours for each employee for the week. The way the vacation shifts become unassigned so you know what needs to be covered when someone is going on vacation. The fact that employees have access to their schedule at all times. Overall ease of use. Cons You cannot copy one shift and paste it. You can, however, copy a day or week and import it. Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.