# Page 5 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 5 - Reviews of Timely ## Showing most helpful reviews Showing 101-125 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Steve H. Managing Director Information Technology and Services Used the software for: 6-12 months ### "Effective solution for booking demo calls" August 12, 2016 4.0 We were looking for a booking solution for demo calls that would allow our clients to book in real time and not have to request a time and go through the hassle of numerous emails to confirm a call. Timely has had a positive impact on simplifying the booking process and delivering us more demo calls. We've used the support a few times and they've been responsive and knowledgeable. Pros Affordable, great integration with Google calendar and the widget option is very nice and easy to embed. Cons I'd like to see greater flexibility in the confirmation email, the ability to actually construct an email using a text editing tool and adding attachments would be great. At the moment we have to send a separate email as we have specific instructions and the native options are very limited. Review Source CB Charlotte B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Love TIMELY" March 23, 2017 5.0 Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders. We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review. TIMELY's support is excellent and we always get a quick reply whenever we need help. Pros The ease of use. Cons I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business. Review Source SP Sangita P. Naturopathic doctor Alternative Medicine Used the software for: 1-2 years ### "Functional, easy to use and affordable" December 29, 2016 5.0 Timely offers all the functionality and quality of other scheduling software programs for half the price. Timely is simple, easy to use and beautifully designed. Timely is easy to navigate even for folks like me with very little scheduling software experience. I would suggest Timely to anyone looking for a simple, easy to use, fully functional and affordable way to organize and streamline their scheduling process. Pros It is simple, beautifully designed, easy to use and has all the features of more expensive software programs. The phone app is also very easy to use and navigate. I use it almost daily to check my appointments and make changes to my schedule. I am so happy I found Timely! Cons I would like to be able to offer certain services on certain days only through the online scheduler integrated into my website. Review Source VW Vanessa W. Director Alternative Medicine Used the software for: 1-2 years ### "Why isn't everyone doing this?!?!?" December 5, 2016 5.0 Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!! Pros The price is perfect, and with all that they offer -- Id expect to pay much more. I love the services and accessability of the gettimely calendar. And if theres a problem, they are all over it right away. Cant say enough good things about them! Cons I wish that it was also an ap that I could put on my phone and devices, that way I wouldnt have to get onto the internet just to check the calendar, but its pretty perfect as it is. :) Review Source MS Mitchell S. Director Used the software for: ### "Timely makes running my business so easy. Thank goodness for Timely!" May 30, 2015 5.0 I stumbled upon a recommendation of Timely on a forum. At the time, all I was looking for an easy way to implement a calendar system on my business's website. I signed up for the free trial and was delighted to discover that Timely could also take care of just about every other aspect of my business - online bookings, sending confirmation emails, managing payments and invoicing, reports and email marketing. Timely is now saving me untold hours of admin every week, which really frees me up to spend more time doing what I do best - providing my service to customers. I love the way my appointments and customer details are synced to my phone's calendar and address book. Before I answer a call from a customer, I already know who they are and where they're from. I've contacted Timely customer service several times with small, probably annoying tech questions. Without fail, I'll get a friendly reply from Jess or Andrew within hours that answers my question, and then some! Timely are clearly listening to their many and varied small business customers and are continually adding improvements - things that I would never have thought of but once they appear I wonder how I ever did without them. They have a whole section of their website devoted to gathering possible new ideas and features, many of which end up being implemented. I've had feedback from several of my customers about how organised and efficient they found the booking process - Timely gets all the credit for giving my customers a great experience and making my business look really good. I love being able to support an innovative New Zealand company who are exporting their fabulous product to the world. I'm thrilled to recommend Timely for any small business that relies on scheduling appointments or services. Review Source JE Jasmine E. Used the software for: 1-2 years ### "Social Health Association Review" June 22, 2016 4.0 It is a little time consuming for our purposes. It is easy to adjust most of time. It would be great to have a sort feature in the reports on just customer with future appointment status for quick access. It would really help out a great deal when I need to put together a quick report but have to search for all of these individually because I cannot look up the report for it. As a user, we have the option to create reasons why an appointment was not completed so I would really appreciate being able to go to reports, scroll down to customers, and search for the status of the appointments for that customer or all customers. Pros I can color coordinate appointments. Cons There are not enough colors to code different kinds of appointments. There is no way to archive appointments for customers that occurred a year ago from their customer page. Review Source BL Brian L. Owner, Esthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "FINALLY found the one after years of switching services" September 1, 2017 5.0 Pros This has a robust feature set and excellent usability on both client and professional side. Too many online booking systems are cloned copies of one another and lack basic (and obvious) features needed to actually operate a business from. This one stands alongside giants like MindBody and Milano and trumps them in many ways, especially for the cost. Smaller to medium businesses will find this the perfect fit. Cons Some of the ui features could use refining (mostly availability of functions like client notes while in mobile mode, where you currently must switch to desktop mode to access effectively), but they have consistently rolled out improvements over the year+ I've been with them. Review Source AMRA A M Ruwanthi A. Graduate Research Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Keep track on time" November 9, 2023 5.0 Pros We can allocate time where necessary. helps businesses of all sizes allot and schedule tasks to team members. Cons Too expensive. Not very user friendly. Review Source RD Rebecca D. Used the software for: ### "Timely software review" February 5, 2017 5.0 I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense. Review Source VR Verified Reviewer Partner Management Consulting Used the software for: 6-12 months ### "Realy good app for scheduling in small biz" July 28, 2016 5.0 Easy to use with lots of features at a afordable price. I could set it up for a funtional traing studio with lot of particularities in its business model. And it work nice and easy Pros Flexability and parametrizations power Cons User scheduling and traslations to others languages could be better! Review Source LM Liz M. Managing Director Consumer Services Used the software for: 1-2 years ### "Amazing System Affordable and Efficient" November 29, 2016 5.0 It took me over 12 months to decide on a system after looking at the pros and cons of many systems. I decided on TIMELY and have not looked back. As a specialize service that provides Cosmetic Tattooing, Beauty Services and Cosmetic Tattoo Training (sometimes throughout Australia), we needed a system that could allow us to book in treatments and groups, but also model appointments for the students learning Cosmetic Tattooing, on the same day. We have been incredibly happy with our choice and would recommend TIMELY to other salons. The system is really easy to work and easy to add extra staff as you expand. The TIMELY staff are very helpful and they are constantly looking to improve the system. I have no hesitation in recommending TIMELY, my only problem is I didn't start sooner. Pros easy to use, Cons Doesn't allow for fortnightly rosters. Review Source Navjot S. Sr. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Excellent Experience" April 3, 2019 5.0 Pros Easy to schedule & track appointment. You can get a complete overview of your day/week/monthly reports from the dashboard. Been using for internal meetings. You can manage everything for mobile apps. Cons Smartphone apps lack in UI & performance. Review Source CD Chris D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Brilliant!!" November 25, 2016 5.0 Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work! Pros Ease of use Features Customer service Speed (no lagging) Price Review Source TD Tom D. Ownwr/Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy for people to book in to see me!" December 5, 2019 5.0 It's brilliant. It frees up so much of my time. Rather than managing a schedule manually, Timely does it for me! Pros The ease of use for people to book in to see me and my trainers at the gym. It takes away the need for me to answer phone calls all day every day. Cons Nothing I don't like about it. Everyone who has booked in tells me how easy it is and how much better it is than using the phone! Review Source Response from Timely August 27, 2020 Hey Tom, Thanks so much for your kind words! We love to hear that we're making life easier for our users, hope you're keeping safe! Denise G. Security Guard Used the software for: 6-12 months ### "Very user friendly" March 8, 2018 5.0 Pros Timely is very simple and easy to use. There are reminders and other custom features to meet your needs. It helps tremendously! Cons Sometimes it can run slow or freeze but I have rarely had this issue. Most times the software runs smooth. Review Source LD Leisa D. Acupuncturist-Owner Hospital & Health Care Used the software for: 6-12 months ### "Sole Practitioner- Acupuncturist " August 11, 2016 5.0 Easy to use, great features, everthing at your fingertips, great price, saves time and money. Luv it!!!! Pros Cost is a big factor when a Sole Practitioner, the low cost and great product and service is a winner for me!! Get timely offers features that other companies charge a fortune for. I am very grateful to timely for their commitment to their clients and making it possible for me to have access to software that improves my efficiency, is easy and enjoyable to use and saves and makes me money!!! Cons The only thing I probably find a little tedious is the confirm buttons and complete buttons. Would be nice if had option to take them off and when raise sale the software automatically confirms and completes appointment. I understand how these are necessary for online bookings and multiple staff, Thank you. Review Source AG Adeena G. Assistant director Health, Wellness and Fitness Used the software for: I used a free trial ### "Great task management system " December 4, 2023 5.0 It is a super great app and gathers all data you need Pros We used this to track projects that employees said were taking to much of their time. We were able to see how much time was actually spent on projects Cons I had a hard time using it with IOS but worked amazing with windows Alternatives considered [Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing Timely Timely was more clear cut to use than others Review Source RF Robin F. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Brilliant!" August 24, 2017 5.0 Marketing and customer service benefits increasing revenue Pros Easy to use. Good value for money. No clunky or overly restrictive technology. Updated to keep up with marketing innovations and requirements. Cons Needs more versatility in customer notifications like more filters to select different email domain recipients. Because gmail email users can leave google reviews whereas if you don't have google account you can't so being able to target these customers to get reviews would be powerful. Also being able to add more than one add a button linking to a site of your choosing so you could have Facebook, Yell & Yelp for example Review Source VC Vicky C. Nurse Used the software for: 1-2 years ### "I tried various appointment systems and then I found Timely and I've never looked back. " June 24, 2017 5.0 Pros Very easy to use, can use on iPad, iPhone and android. Excellent for me to keep track of monthly sales and products. Able to easily print off daily reports for accounts. DNA rate dropped with text reminders. Excellent customer support and value for money. Cons I'd like to be able to keep client records on the system and to hopefully go paperless in time but I appreciate this would probably increase the monthly fee Review Source JM JORGE M. REGIONAL MANAGER Accounting Used the software for: 2+ years ### "TIMELY REVIEW" November 13, 2018 5.0 IT HAS HELPED MY OFFICE A LOT WITH MANAGING EACH EMPLOYEES DAYS. Pros MY OFFICE AND ALL OUR EMPLOYEES HAVE TIMELY AND IT IS NICE TO HAVE. EASY TO MAKE YOUR APPOINTMENTS AND IS EASY TO USE. VERY WORTH IT Cons I HAVE HAD NO COMPLAINTS AT ALL SO FAR FROM ANY OF MY EMPLOYEES. Review Source DP Darlene P. massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Timely" February 26, 2019 5.0 This app was revolutionary for my business it makes booking clients easy! Pros Timely is great for my massage business clients can book in with ease leaving me to do what I do best.. serve my clients! Cons To be honest there is nothing I don't like about timely. Review Source KD Kellie D. Owner/Operator Alternative Medicine Used the software for: 2+ years ### "Get timely has ensured smooth bookings and increased my time away from the phone!" December 15, 2017 5.0 Increased gift voucher sales and appointments. Far less time tied up with long phone calls or emails trying to find suitable appointment times. Not inclined to over book trying to please people either! Pros Easy online booking for customers and fantastic gift voucher sales! Cons Would like more functionality perhaps to sell products (as well as gift vouchers) online. Review Source Sarah A. Account Supervisor Design Used the software for: 6-12 months ### "Timely is limited. " January 15, 2019 3.0 Timely did allow my company to easily track our time and apply it for a more profitable return on each project. Because of it, we were able to understand how much time each project type would take and therefore how to charge our clients. Pros This software is easy to use and understand. Timely allows you to track your time and apply it in ways that help your business be productive and profitable. Cons The software is very basic. There are a lot of features and functionality that are missing from this compared to other softwares that serve a similar purpose. Review Source Ashfaque S. digital marketer Information Technology and Services Used the software for: Less than 6 months ### "I highly recommend Timely as a top-notch software for managing time and enhancing productivity." February 25, 2023 4.0 Timely is an excellent software that helps individuals and teams improve productivity, save time, and streamline their workflow. Its ease of use, detailed analytics, and seamless integration with other productivity tools make it a must-have for any business looking to boost its productivity. I highly recommend Timely to any digital marketer looking for an effective time management solution. Pros The software offers an intuitive interface that makes it easy for users to access all the features and functions. The platform allows seamless integration with other productivity. Cons No cons from my side. I would like to add that Timely's analytics feature provides detailed insights into the time spent on tasks, projects, and clients. These insights enable users to make informed decisions and optimize their productivity. Review Source NW Nicole W. Driving Instructor Education Management Used the software for: 1-2 years ### "Great Simple Booking System" August 12, 2016 5.0 It's been really easy to use - probably in the next 6 months will use it for more marketing / promotional opportunities. Pros It's been great for my business - sms reminders were the main reason I chose Timely, to avoid No Shows, appointment reminders have been very successful and my students love it......also value for money!! Cons I haven't looked into it a lot yet - but I would like to send a SMS congratulations to students once they pass their test but haven't worked out how to do it. I would like to be able to 'inactivate' a customer and not actually have to 'delete' them from the system? Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.