# Page 7 | Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Page 7 - Reviews of Timely ## Showing most helpful reviews Showing 151-175 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Sheila T. Training School Manager Professional Training & Coaching Used the software for: 1-2 years ### "Great, easy to use booking software " December 24, 2016 5.0 Get timely took about 5 minutes to learn which was great, as learning new software when you're running a business can be a headache. I'm finding great new things every day which are making not only bookings easy, but also organizing my whole business, making my whole life much easier. Pros I love everything about this software. Cons I think that there could be an option of adding an attachment to automated emails. I have to send our terms and conditions in a separate email, but it would make life a lot easier to send automatically with booking confirmations. Review Source SL Sara L. Sports Coach and Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Makes my life so much easier!" June 5, 2017 5.0 Pros booking and invoicing is what Timely does and it's exactly what my busy two businesses and my life need without multiple applications and programs. Thankyou! Cons Not so much something, in particular, I don't like but further feature development would be handy. how clients pay, choices and being able to see a monthly cash flow report (maybe it already does?) I wouldn't mind a face to face contact that can help me set up and make sure I understand the program for my specific purpose. Review Source RG Renata G. Esthetician Used the software for: 6-12 months ### "One of the best" July 25, 2016 4.0 I have been using Timely for a few months and it has been a great experience. I love how reliable it is on a daily basis. Pros The best parts of the timely software are easy online booking/rescheduling, customer profiles, product sales features, and service sales reports. Cons I wish Timely had a feature to program different time slots on different days. Maybe there is a way and I just haven't figured it out yet. The app also needs some work. It should have the same features (especially "Customer" tab) as the desktop site. It would be awesome to also have a feature for clients to go online and see when their appointments are, rather than contacting the salon/stylist. Review Source RL Revel L. Director Used the software for: 1-2 years ### "Easy to use for Personal Training" May 29, 2017 5.0 Pros The fact that it saves me A LOT of time per week and that it didn't take me long at all to learn how to use it Cons Support has always been a tad on the slow side. Some sort of chat box that I can use to get immediate support would be amazing - however I understand it's not feasible Review Source AH Amy-Bianca H. Owner/Stylist Used the software for: 6-12 months ### "I'm really happy with Timely. Simple to use, saves me time and keeps my clients on track. " May 9, 2017 5.0 It helps me to run my small business with more control and ease. I lose less client revenue through forgetfulness and find tracking my progress very simple. Pros I love the reminder system, I love the easy to navigate appointment book, the ease to enter details and set up clients. I love how simple it is to set up the whole system -from product and service entry through to the appointment book set up. Cons I would love to have the full function on my tablet and phone and not need to swap between versions. I know that feature is coming soon but that is my only real bugbear. On a slightly more trivial point, I'm a visual person, so I'd like more colour schemes. Review Source DM Denis M. Marketer Used the software for: 2+ years ### "Gettimely is nice software, easy to implement but lacks a few features." July 3, 2017 5.0 Pros Simple booking interface for the customer. Easy to implement for the web developer. Relatively easy to use for the admin. Lots of useful help documentation. Cons Does not support the following online marketing features #Google Adwords Conversions code # a discount code which can be sent to bulk prospective customers Review Source CL Catriona L. business owner Used the software for: 1-2 years ### "Overall it is great - makes life a lot easier and saves me hours and hours of time per month." October 11, 2017 5.0 Time Saving like having an admin assistant but online. Pros Integration with Quickbooks is seamless - invoices just appear in your Quickbooks account which is a huge time saver and overall it is very easy to set up and use. Cons Calendar shows appointments by location not person so if you work across more than one location you have to keep changing views. And you cannot edit the content of emails and sms messages. But overall these are monir compared to how well everything else works. Review Source CB Carly B. Founder, Head Celebrant Consumer Services Used the software for: 1-2 years ### "Timely makes my business work without me" January 14, 2018 5.0 Automation of so much - basically couldn't run my business without this Pros I can trust it to work without a glitch. I feel like it's a second brain. I also find the cutsomer service really helpful. Whoever they are they are great humans! Cons It doesn't quite offer me as much flexibility as i need but I think that's because I'm not really in the industry it was created for. I am pushing it to be something it probably wasn't intended to be. But its doing pretty well considering. Review Source nW nikki W. salon owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use value for money excellent customer service" June 6, 2017 5.0 It has Increased sales and new business. More time created. More efficiency and more productive money making time for the business. Organization increased. Pros Its very easy to use the clients find the process straight forward and actually enjoy using it. It has also encouraged clients to book ahead to get their preferred slots and if they are diary lead it means less phone calls and admin for me to deal with. As a one man band this is the first priority for me. Cons Inability for clients to cancel appointments online which leads to them contacting me and creating more work for me. I'd lie them to be self sufficient to cut down my admin time. Review Source DS Darlie S. Skin Therapist Used the software for: 1-2 years ### "Timely is the first appointment-ware I have used that offers all the services I need :)" January 9, 2018 5.0 Pros The communication is friendly and personable - updates are regular and the payment system is flawless. Cons Sometimes the appointment calendar glitches and separates appointments when they are rescheduled - you just need to double check when you do this :) Review Source SW Shanti W. Founder Cosmetics Used the software for: 6-12 months ### "A bit frustrating" October 10, 2017 3.0 Pros Aesthetically I like the clean look of Timely and my clients love being able to book online. I was happy until Timely made changes to their system. Cons I do not like that there isn't a app for clients to download, or that they can't create an account (which I was told was coming shortly after I joined), sometimes the confirmation emails go to the inbox and other times it gets rerouted to spam, clients can no longer make changes to multiple appointments through the confirmation email, and there isn't live customer service representative to speak to. Considering switching to a different software. Review Source LP Lauren P. Director/Podiatrist Hospital & Health Care Used the software for: 6-12 months ### "My experience of timely" August 22, 2016 4.0 I love timely, it works very well and integrates seamlessly with my POS software. Any problems I have the team are quick to respond and help me out Pros Love the online booking and so do my clients, easy to use and easy for clients to change their appointments as needed. Also really like the reports that are available! Cons I struggle with the iPad app, it seems to freeze when I am writing the clients notes I would love to be able to have notes templates as well. I write pretty in depth notes about my client appointments, re writing the tests each time is a bit of a hassle, to have it already built in would save me a lot of time! Review Source MB Monique B. managing director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "One year on Timely" September 5, 2016 4.0 Timely is a great way to manage your business bookings and invoices. It is jam-packed with features that aren't always obvious, but once you know about them, they make life very easy. Pros The support is fantastic - most of the time I'm asking about something that I gently get told I can do this way or that way - i.e. it's about helping you use the system to achieve what you want. Cons There isn't much not to like. If you have a new feature suggestion they are keen to look at it. Review Source JF Jessica F. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent software" January 26, 2017 5.0 Deciding to use timely was a wise decision. Its easy. The automatic reminders have helped us remind our clients without spending hours on the phone. Its been great for our business Pros the automatic reminders to our clients Cons Having to open the customer tab all the way to see the notes Review Source Brian S. EVP Marketing and Advertising Used the software for: I used a free trial ### "Automatic Time-Tracking at it's Best!" November 27, 2018 4.0 Our team liked it but didn't love it. We opted for another time-tracking app, but probably only because we were used to it. Pros Compared to other time-tracking software I've used, Timely offers great features, especially for the admin. Being able to see the entire team at once is a great feature to have. Cons The user experience is a little more complicated than other time-tracking apps. Review Source JP Jonathan P. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Everything I've been looking for for a long time" October 10, 2016 5.0 We started using the software about a year ago, and have not looked back. It is easy to use, reliable and you can use as many or as few features as you like. Any time I have been unsure how to do something, I have emailed the admin staff and they have got back to me with a detailed response very quickly. Pros Easy to use Easy to navigate and set up Reliable Help is always at hand if needed Cons Not a fan of the new update. It gives the option to switch back to the old version which I have done, but every time I open the app it asks me to switch to the new one. I just don't like change and have the view "If something is working well, why change it?" Review Source KS Kate S. Voice teacher Education Management Used the software for: 6-12 months ### "Small business " September 5, 2016 2.0 It's very clunky. Even ticking off attendance is clunky. I now have two devices on the go, my phone for ticking off & my iPad for note taking. Otherwise I waste my client's time with the formalities. Pros Once you get into it the presentation is clear. Cons Multiple bookings still can't happen. We got around it by selling vouchers. Took a while for clients to twig that they needed to buy vouchers for themselves (normally one buys a voucher as a gift for someone else) even though we put big discounts on them. Creating invoices still can't happen without creating a "product." I have to use a different app for invoices. Review Source PM Pornin M. Owner Hospital & Health Care Used the software for: 6-12 months ### "Review from Bangkok Therapist Day Spa" June 21, 2016 4.0 We are happy with the application. Good to have moved away from a paper appointment book. We can do pretty much everything we need to do. Pros accessible from everywhere, good layout for pc, reasonable price, good support Cons I miss little things like being able to show notes in the calendar appointments (therapists have to click to see them). I'd like to have a dedicated field with the package for a concession card number. It is too easy to move appointments by dragging them. On mobile phone cannot see appointments of therapists next to each other (I know there is not a lot of realestate on a mobile device) Review Source EP Elsa P. Owner/operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent service, any questions or inquires there is an immediate response " August 10, 2017 5.0 I do my booking ,client reminders Pros Easy to use ,not complicated, self explanatory, I am not a savvy computer person,but I find Timely so easy and straight forward to use that I got used to it in a ver short time without having "anxiety attack"LOL Cons I wish I can write a comment on the booking line, eg. When I clicke the service ,like to write a comment if needed as a reminder to do prepare something specific for that client Review Source JT Joanne T. Mobile beauty therapist Used the software for: 2+ years ### "Runs my business!" May 3, 2017 5.0 Pros This app simply runs my mobile beauty businessleep. It's simple to use, does everything I need - online bookings, payments, messaging! Cons No native android app yet (I've just switched from iPhone to Samsung) Time difference from NZ to UK for support calls Review Source CB Colin B. Owner Retail Used the software for: 1-2 years ### "Colin William Hair & Beauty " December 15, 2016 5.0 Everything you could possibly want in a booking and appointment system. Makes life so much easier from stock levels gift vouchers and full accounting built in. Always constantly updated and you can even request certain tweaks to be made, I have done this and it's great to see the changes made and a lovely email to back it up. Keep up the amazing work. Regards Colin Pros Everything Cons Can't use Worldpay with it to take payment and deposits, would be great if it worked with the Apple Watch. Review Source CC Christine C. Owner and Operator Cosmetics Used the software for: 1-2 years ### "Simplicity and effective " January 6, 2017 5.0 I think timely is amazing! From their apps and ease to use between my devices from anywhere! To the support team who are always prompt in helping as much as possible! The features make everything for my bookkeeper and myself in order and easy! I have been so happy to have joined in my scheduling with timely, my clients love how easy the online booking is!! Even when I'm on the other side of the world. Way to go timely!! Pros How I can use it anywhere, anytime, and from any device! Cons Hard to think of any. Review Source BM Bryanna M. Owner Cosmetics Used the software for: 1-2 years ### "Absolutely love the ease of the Timely app!" May 4, 2017 5.0 Pros I like how easy it is to use. Doesn't take too many clicks to get stuff done. Easy to read all the text and see all services on front page. Cons Still not able to raise sales correctly. Can't figure out how to cash out services. I also have a hard time looking up clients by their phone numbers. You have to try different combinations of just numbers, numbers with parentheses, numbers with dashes, etc. Review Source CC Chrissie C. Manager Hospital & Health Care Used the software for: 1-2 years ### "Brilliant & Simple booking system " February 27, 2017 5.0 Only one tiny criticism, we would prefer more card company compatibility but Timely has offered a way round this. Apart from that absolutely brilliant Pros ease of use, good clear easily viewable system. My gran could use it. Cons Just the card company compatibility but there is a way around this. Booking system does not allow over riding of pending bookings. Would be good if we could over ride bookings if they are being held for 60 mins Review Source lS louise S. Accountant Accounting Used the software for: 6-12 months ### "Great Add on thats easy to use & continually improving" August 26, 2016 5.0 very effective & easy to use and set up; disappointed that my time from appointments is not imported into xero's to accumulate WIP as I bill on a time basis. I use the pencilled in appointments to schedule my work on non face to face appointments rather than just block out the time as busy Pros sms reminders and online booking ease of setup and use Cons would like timely to record my appointments time and send that information to Xero for WIP as I bill on a time basis - improved features for service businesses that bill on time; more colours for coding services being charged more for additional diaries at the same rate Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.