# Timely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Timely the right Appointment Scheduling solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142756/Timely/reviews --- Timely 4.7 (711) [View alternatives](https://www.capterra.com/p/142756/Timely/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 13th, 2026 # Reviews of Timely Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews RG Ritu G ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Timely is one of the best softwares for automated time tracking which enhances the productivity.“ April 29, 2025 MG Monica G OwnerApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What i really dislike about Timely is that the booking software was very disappointing because, when i tried to book my salon appointment it just wouldn't work correctly.“ June 1, 2025 SM Salina M DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Has all the functionality needed to successfully run appointment scheduling and many key business tools as well.“ February 25, 2025 PL Paul Cedric L Automation EngineerIndustrial Automation, 11 - 50 employeesUsed the software for: I used a free trial. “Sometimes loading problem or it is just the network error.“ June 9, 2024 RG Ritu G ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I personally like the automated time tracking in Timely which is AI based by learning the habits.“ April 29, 2025 Rebecca G Massage therapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I am loosing out on money and bookings because of this.“ August 7, 2024 Juan B CEOComputer Software, 2 - 10 employeesUsed the software for: I used a free trial. “With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently.“ July 10, 2023 AV Aneta V Law ClerkLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up“ June 28, 2023 ## Showing most helpful reviews Showing 1-25 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shrina K. Clinic owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM system for salons" August 13, 2023 5.0 Pros It’s easy to use and the clients really like it. Lots of functions are automated Cons It’s missing some good features that could make it really great and much easier for the business and clients. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Timely had electronic client consent forms Review Source BW Bonita W. Owner/Lash & Brow Stylist Consumer Services Used the software for: 2+ years ### "I love Timely" August 14, 2023 5.0 10/10 love every step I've taking with timely. Pros Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is) Cons I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Timely I chose timely before looking at these other products but I had been given high recommendations to use timely and loved the client side of timely Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) fresh had (somewhat) hidden fees that I didnt appreciate and the overall feel of the platform just wasn't as professional as I wanted for my business. Review Source RW Ray W. Owner/Operator Consumer Services Used the software for: 1-2 years ### "I don't even know where to start!" September 1, 2017 3.0 It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth! Pros The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features. Cons Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof. Review Source MM Monique M. Beauty Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Beauty Owners review of Timely " August 4, 2023 5.0 Pros There is honestly so much to love. I think it's all seem less and therefore everything together is just great Cons One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Timely It was honestly just the better option all round Review Source IP Iliyan P. Manager Legal Services Used the software for: I used a free trial ### "A powerful and very useful time tracking tool " August 8, 2023 4.0 For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition! Pros It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used Cons I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often. Switched from [OneAdvanced Legal](https://www.capterra.com/p/227430/ALB/)[Clockify](https://www.capterra.com/p/169607/Clockify/) To try a new time-tracking system. I have used many more in the past. I always tend to test new time-management tools. Review Source SY Stephanie Y. Managing director Health, Wellness and Fitness Used the software for: 2+ years ### "Suits all of our business needs." August 9, 2023 5.0 Overall timely hasn’t failed my business or my clients in the last 4 years of using it. Pros We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need. Cons Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) At the time square didn’t have a booking system & the features of timely were better for my salon. Review Source IW Isabel W. Beautician Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect System for a single user " August 4, 2023 5.0 Overall my experience with timely has been great. I recommend it to all my other friends who are beauticians. It’s helped me to elevate my business 100%. Pros Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh. Cons I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely! Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Didn’t find it very easy to use, wanted something with lower fees for online payments, didn’t really love the look of it. Review Source NS Natasha S. Spa Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Timely Software reviewed by a Software Extremist" May 27, 2021 5.0 Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us. Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises. Pros The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature. Cons Needs a strong set of reporting filters added to enable segmented marketing. Alternatives considered [Hairware](https://www.capterra.com/p/160461/Hairware/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Timely I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year. Review Source Response from Timely August 16, 2021 Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x MM Melissa M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for salon users " August 14, 2023 5.0 Great experience Pros Everything is online. Can manage my business well from home and easy for team to use Cons Very expensive and price has gone up significantly since I started using it in 2015 Review Source SC Sophie C. Beauty / laser therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Love timely - fantastic booking system " August 14, 2023 5.0 Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team Pros Ease of use for clients allows me to get on with my day while clients book online and captures booking fees Cons Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Timely Better for the business price wise and more functions Review Source KH KEVIN H. Sales Consumer Services Used the software for: Less than 6 months ### "Tmely a great product" December 6, 2024 4.0 I thought the AI-powered features, smooth workflow process, and user-friendly interface were really valuable. and a great time saver Pros i found the AI-powered tracking is very good Cons i found Timely to be a higher priced app Review Source AH Amber H. Beauty therapist Cosmetics Used the software for: 1-2 years ### "Brilliant but… A few small changes" August 9, 2023 5.0 Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach Pros I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly Cons I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless Review Source RC Rebecca C. Owner/ Skin Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Have been working with Timely for over 6 years" August 21, 2023 5.0 They are great to deal with, overall would definitely recommend them as a salon software company. Pros For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that. Cons A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get. Review Source ST Shiralee T. Senior Stylist Retail Used the software for: 2+ years ### "User friendly" August 18, 2023 4.0 My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely. Pros Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects. Cons Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry Review Source MO Melissa O. Owner operator of Trim n Shape Hairdressing Retail Used the software for: 2+ years ### "What i like and don't like about Timely" August 14, 2023 4.0 Pros Its easy to navigate around The colour coding is good The reports are great Cons I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar. Reason for choosing Timely cost Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) It was getting too expensive Review Source JC Josie C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Timely " August 4, 2023 4.0 Pros Ease of calendar and booking system.. Cons Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation. Review Source SF Susan F. owner Used the software for: Less than 6 months ### "This is the closest to perfect I have found in scheduling software for hair salons." February 4, 2018 4.0 Pros The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool! Cons There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included. Review Source CD Christine D. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "CM Dell" August 14, 2023 5.0 Would like better phone contact with customer service. Pros Calendar, message reminders for clients Cons It's time consuming to go into the client to delete or change. I'd like to be able to quickly scroll through and then return back to where I was not back at the A's Review Source JH Jason H. Owner technical support (husband) Used the software for: ### "Simply brilliant!" April 9, 2015 5.0 Where to start? There are just so many pro's to Timely it will be a struggle to keep this short! We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing. Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us. We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients. In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access. As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's \`in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information. After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan. I really could just go on and on and on''. Review Source Response from Timely April 9, 2015 Thank you for your great review, Jason! We¿re really glad to hear that you and your staff are making such fantastic use of our software. We really appreciate the time you've put in to share your experience with us :-) DM Dee M. Director Retail Used the software for: 2+ years ### "Game Changer" August 17, 2023 5.0 Pros Would hands down bleed timely! Ease of use, log in from anywhere, online bookings, value for money. Cons reoccurring multiple treatments, sms templates, more colour options for different treatments Review Source MC Melissa C. Beauty Therapist - Salon Owner Cosmetics Used the software for: 2+ years ### "Review " August 9, 2023 5.0 Good! Pros Online bookings, deposits, easy to use! Cons No consultations form options for less pack Review Source SP Sarah P. Homeopath Alternative Medicine Used the software for: 6-12 months ### "I've been using Timely for almost a year now and it has made a huge difference to my business." September 25, 2017 5.0 It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time. Pros It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go! Cons There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily. Review Source PCL Paul Cedric L. Automation Engineer Industrial Automation Used the software for: I used a free trial ### "Timely review " June 9, 2024 5.0 Pros Neatly done and can accommodate you in timely manner Cons Sometimes loading problem or it is just the network error. Review Source JS Jennily S. Full Specialist Cosmetics Used the software for: 6-12 months ### "EASY SOFTWARE FOR BEGINNERS" October 29, 2020 5.0 Pros The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half. Cons I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on. Review Source Response from Timely November 9, 2020 Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :) VR Verified Reviewer Lead Health Coach Used the software for: 2+ years ### "My daily must have " November 1, 2017 5.0 My go to calendar. Could not live with out it Pros Its easy to add appointments from any device. The recurring feature is wonderful to recur appointments. I love that this ties with vend to take payments Cons That you have to open up the customer to see the notes. Would love to click on their name and view the notes on a client Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.