---
title: "Assai Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Assai Software - reviews, pricing plans, popular comparisons to other Document Management products and more."
source_url: "https://www.capterra.com/p/142767/AssaiDCMS/"
page_type: "product"
language: "en"
---

# 

 Assai Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Assai

## What is Assai?

Assai is the AI-powered data platform for industrial intelligence, giving leaders in capital projects and operations the clarity to deliver with confidence. By unifying fragmented data, document control, and workflows into one reliable source of truth, Assai helps asset-heavy organizations reduce risk, accelerate project delivery, and achieve audit-ready compliance across the asset lifecycle. Built for complex industries such as oil & gas, energy, mining, utilities, and infrastructure, Assai transforms scattered information into trusted intelligence. From single projects to global portfolios, teams gain visibility, control, and measurable ROI through improved efficiency and data quality. With over 30 years of proven expertise, Assai delivers clarity in complexity, empowering organizations to deliver predictably, compliantly, and with confidence.

## What is Assai used for?

[Document Management](https://www.capterra.com/document-management-software/)[Document Control](https://www.capterra.com/document-control-software/)[Document Version Control](https://www.capterra.com/document-version-control-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

95%

Neutral

0%

Negative

5%

Starting price

€5000

Flat Rate, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Assai?[Manage this product listing](https://www.g2.com/products/assai-document-management/claim_requests/new?auto=true)

## Assai Overview

Updated September 2026

AI summary

Assai offers businesses of all sizes a document management solution that covers document control, version management, and enterprise content needs. With features like access permissions, collaboration, electronic signatures, and workflow management, it supports secure storage and organization of files. Optional tools such as audit trails, reporting, and mobile access provide additional flexibility. Deployment is available across cloud and desktop platforms.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Assai

4.7 (20)

VS.

[4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

€5000

Flat Rate, Per Month

Starting Price

$25000

Other, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (20)

Ease Of Use

4.1 (539)

Value For Money

4.4 (18)

Value For Money

4.2 (439)

Customer Service

4.5 (19)

Customer Service

4.5 (503)

## Assai alternatives

Highest Rated

[4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (138)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Revver](https://www.capterra.com/p/123400/revver/)

[4.4 (1,022)](https://www.capterra.com/p/123400/revver/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/123400/revver/)

[M-Files](https://www.capterra.com/p/122215/M-Files/)

[4.4 (276)](https://www.capterra.com/p/122215/M-Files/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/122215/M-Files/)

[View all alternatives](https://www.capterra.com/p/142767/AssaiDCMS/alternatives/)

## FAQs about Assai

Overview

### Which roles and teams benefit most from Assai?

Assai is most used by document control teams, engineering support staff, and information management leaders who need strict version control, transmittal tracking, and audit-ready records. Project and program managers use it to keep technical documentation aligned with delivery milestones, while operations and systems leaders rely on it for governance and document visibility.

Answer based on 18 reviews

Overview

### What company size and industries is Assai built for?

Assai serves enterprise organizations in asset-intensive sectors, with 44% of reviewers from enterprises and 72% from Oil & Energy. It also supports small businesses at 33% and midsize companies at 22%, with additional use in Chemicals and Computer Hardware at 6% each, primarily for document management.

Answer based on 18 reviews

Features and Usability

### What are the key features of Assai?

Assai offers document management, document generation, and document review, along with workflow management, approval process control, and rules-based workflow. It also includes audit trail, compliance tracking, access controls/permissions, version control, real-time reporting, and electronic signature for managing records and approvals.

Integrations

### Which third-party tools and platforms does Assai integrate with?

Assai connects natively to 7 third-party platforms, including AVEVA Enterprise Asset Management, IBM Maximo Application Suite, IFS Cloud, Microsoft Excel, Microsoft Power BI, Microsoft SharePoint, and Oracle Primavera Cloud. These integrations span asset management, planning, analytics, and document sharing.

Getting Started and Support

### What training and onboarding options does Assai offer?

Assai provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover structured instruction for groups, and documentation and videos offer self-paced reference materials for learning features and reviewing steps as needed.

Getting Started and Support

### What customer support options does Assai offer?

Assai offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. No reviewer feedback about support quality is available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations.

## Features

AI summary

Based on 32,025 Document Management reviews

Capterra data shows that buyers of Document Management software rank the following features as their top priorities:

-   **Secure Data Storage** (**56%** of reviewers rated this feature as critical)
-   **Document Storage** (**51%**)
-   **File Sharing** (**49%**)

Assai supports all three of the features reviewers rate highest: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive files, keep documents organized in a central location, and share information efficiently, allowing teams to manage records with greater control and confidence.

Secure Data Storage

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Securely stores data to prevent data loss or breaches

Document Storage

5.0 (5)

120.00% of 5 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

File Sharing

5.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Access Controls/Permissions

4.9 (7)

114.29% of 7 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Real-Time Reporting

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

Document Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Assai 65 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Change Management: Track and monitor efficient handling of all changes/transitions
- Collaboration: Easily compare experiments—code, hyperparameters, metrics, predictions, dependencies, system metrics, and more—to understand differences in model performance.
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Capture and Transfer: Import, collect, and capture data from multiple sources
- Data Import/Export: Import and export data to and from software applications
- Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document
- Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents
- Document Capture: Scan, move or upload electronic files within the software's repository
- Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage
- Document Generation: Custom forms to streamline repetitious aspects of a document
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Review: Review and analyze existing information across documents
- Document Storage: Store and organize documents in a centralized system
- Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Signature: Digitally sign online documents
- Email Management: Manage, store and organize emails within the system or via third-party apps
- File Conversion: Convert files to a different format
- File Management: Create, save, and store files
- File Recovery: Recover lost, deleted, or damaged files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Filtering: Find & retrieve relevant data or documents
- Full Text Search: Search for specific words or phrases within a document or database
- Indexing: Compile and organize data into specific metrics
- Metadata: Automatically adds descriptive metadata like file size and upload date, can extract XMP, IPTC and EXIF metadata, has standard metadata fields like keywords, and allows the definition of custom fields and vocabulary.
- Metadata Management: Collect and maintain structured information that describes data or content
- Mobile Access: Access software remotely via mobile devices
- Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
- Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection
- Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents
- Quality Control: Ensure that quality requirements and standards are met across production processes
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Task Management: Create, manage and track all task activities and progression
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Version Control: Track revisions and updates made to files and navigate between different versions
- Workflow Management: Create, design and manage workflows for repetitive tasks
- Workflows: Facilitate access from initial access ticket submission through supporting chain of custody throughout the workflow for OT environments.

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (20)

4.5

Based on 20 reviews

## Pricing

Value for money

4.4 (18)

Basic

€5,000

Flat Rate,Per Month

Value for money

4.4 (18)

4.4

Based on 18 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/)[

IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[

IFS Cloud ERP](https://www.capterra.com/p/1238/IFS-Manufacturing/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (19)

4.5

Based on 19 reviews

## User reviews

Overall rating

4.7

Based on 20 reviews

Filter by rating

5(15)

4(4)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

CM

Charissa M.

Senior Document Controller

Electrical/Electronic Manufacturing

### "Great tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2026

Pros

All the options it has. It's a great and compleet tool for document management within projects. Also great customer service.

Cons

It requires (a lot of) training sessions to fully benefit from all these options, as well for the document controller as for the user.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SN

Shan N.

Senior Document Controller

Oil & Energy

### "Reliable Document Management System with Excellent Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 1, 2026

Overall, my experience with Assai has been very positive. The platform is reliable and provides a structured way to manage documents, revisions, and document control activities. One of the highlights is the excellent customer support. They have a separate ticketing system where issues and requests can be raised and tracked, and the support team is responsive and helpful in resolving them. This gives added confidence when using the system, especially when assistance is needed.

Pros

What I like most about Assai is its user-friendly and structured approach to document management. It makes it easier to organize, track, and retrieve project documentation, especially when working with large volumes of information. The clear workflows, traceability, and document control features help improve collaboration and ensure that everyone is working with the right information.

Cons

Some features in Assai can take a little time to get familiar with, especially for new users. The interface and navigation could also be more intuitive in certain areas, which would make everyday tasks quicker and easier. Overall, these are relatively minor points and the system works well once you become familiar with it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GC

Gabriella C.

Engineering Document Controller

Oil & Energy

### "Positive Experience with Room for Improvement"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 25, 2026

Overall, my experience with Assai has been positive. Since it is not a fully customized solution for our specific needs, having to open tickets frequently can sometimes be time-consuming. However, I find the support team extremely helpful, responsive, and genuinely committed to listening to user feedback and continuously improving the product.

Pros

What I liked most about Assai is the review functionality in ASSAI Connect. I find it well designed, intuitive, and effective for managing document reviews. However, there is still room for improvement, as highlighted in the ticket SD-12133. I've also opened the following ones: SD-12117 SD-12119 SD-12131 SD-12132 SD-12134

Cons

There are too many manual checks required during the document control process. The system does not provide enough validation rules or error notifications to support quality checks. For example, if a document has Classification Code A but is mistakenly issued “For Information” by the Document Controller (External), the system does not flag the inconsistency. Similarly, if a transmittal is issued with an IFA status but the document is accidentally assigned a different status (e.g., For Information), no warning or error is generated. More automated validations would help prevent human errors and improve data quality.

Switched from

[EDAMS Assets Management](https://www.capterra.com/p/149823/EDAMS-Assets-Management/)

The system appeared rather outdated compared to modern document management platforms.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BJ

Brian J.

Program Manager

Renewables & Environment

### "Assai - A solid eDMS w/ great support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 11, 2026

Overall, great experience and great support from the Assai team. I would particularly call out Muneeb Tahir for his excellent guidance and support during the training and implementation process. His support and expertise certainly made the initial adoption go smoothly.

Pros

The Assai team is a highlight. The implementation training is top-notch and communication was stellar as we got comfortable with a new system and new software.

Cons

The bulk upload tool still relies on a csv file for organizing the documents. While this works well and is proven and reliable, it feels outdated and I expected a more polished interface.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JV

Jos V.

Administrator

Oil & Energy

### "Reliable Document Control for Complex Organizations"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 29, 2026

My overall experience with Assai has been very positive, particularly in an environment where strong document control and compliance is essential. The system is reliable and well suited for managing complex technical documentation throughout its lifecycle, with clear versioning, approval workflows, and audit trails. While there is a learning curve and the interface can feel less intuitive for new users, proper training makes day‑to‑day use efficient and consistent. Assai works especially well in structured, engineering‑focused organizations where governance, traceability, and control are more important than informal collaboration.

Pros

Strong and reliable document control and version management Excellent support for complex workflows and compliance requirements High configurability to fit organizational processes Robust audit trails and traceability Well suited for engineering and asset-heavy organizations

Cons

Steep learning curve for new users Requires functional management and governance to run optimally Less suitable for informal collaboration or lightweight use cases

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MZ

Mohd Zaim Firdaus M.

Document Controller

Oil & Energy

### "Smooth and Reliable DMS Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2026

Overall, my experience with Assai has been really positive. The system is easy to use, helps keep everything organized, and makes day‑to‑day document control much smoother. I like how reliable it is, and most tasks feel straightforward. I’m really happy with how Assai works and how it supports my work overall.

Pros

I appreciate how intuitive and well‑structured Assai DMS is. The system makes it easy to manage, track, and retrieve documents quickly, which improves daily workflows. I especially value the clear interface, strong version control, and reliable search functionality. Overall, Assai feels stable, efficient, and supportive of consistent document control processes.

Cons

There’s not much I dislike, but one thing I’ve noticed is that some of the videos in the Assai-Academy don’t always play; they sometimes show a message saying the format isn’t supported. It’s a small thing, but it can be a bit inconvenient when I’m trying to check something quickly. Other than that, everything works pretty smoothly for me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Rene V.

IM specialist

Oil & Energy

### "Automation is key, document controller control the process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 18, 2026

Great, recommend it to most new clients, depending on their needs ofcourse. But even for smaller projects this will be a game-changer. To actually now where all documents have been sent to and in which revision is a must

Pros

The way everything is logged into the DMS. Specially since connect: the logical way of finding documents for normal users. From a document control perspective, uploading for external suppliers of documents and automated start of reviews... Also the tag register

Cons

There are a few points that should be considdered before Assai can state that it is fully functional for an Operate phase of a plant. One of thos is that a document revision that is not yet approved should not be viewable for all.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Rick B.

Asset Data, Drafting, and Document Management Supervisor

Oil & Energy

### "Assai in Texas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 5, 2026

Assai’s customer service is superb—there are many resources available, and support requests are handled with a quick turnaround time. Together, the product reliability and outstanding support make Assai a solution we trust and value.

Pros

We have been using Assai for several years, and it has consistently proven to be a reliable, fit‑for‑purpose solution for all of our document management needs. We recently expanded our Assai suite by implementing Assai Onsite, and the installation and configuration process was seamless. The Assai professional who handled the implementation was thorough, knowledgeable, and highly professional.

Cons

Assai fits all of our needs. We have no complaints at this point. When we do have an issue we are able to reach out directly to the right personnel to help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

David W.

Document Controller

Construction

### "Assai setzt den Stardard für DMS Tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2025

Das erste DMS Tool in meiner jetzigen Firma, jedoch nicht das erste für mich. Und im Vergleich mit den anderen mir bekannten Tools schneidet Assai am besten ab. Zum Einen durch den Support, der bei manch anderen teilweise nicht vorhanden war (man konnte eine Mail schreiben, evtl. wurde geantwortet oder auch nicht). Dann natürlich das Tool selbst, welches vom Aufbau und der Verständlichkeit auch klare Vorteile hat. Der Zugriff über den Browser funktioniert von überall und bedarf keiner speziellen Installation oder Firmenumgebung. Und mit dem neuen Release 12 sowie Assai Connect ist man nun auch optisch in der Spitzengruppe angekommen. Die Implementation von Viewport als KI-Tool tut ihr Übriges, um für zukünftige Anforderungen gewappnet zu sein.

Pros

Sehr guter Kundenservice mit freundlichen und kompetenten Ansprechpartnern, der für die meisten Fälle schnelle Lösungen parat hat.

Cons

Wenn es einmal länger dauert, dann kann dies auch einige Wochen in Anspruch nehmen, bis etwas umgesetzt wird. Nachvollziehbar, da es ggfs. um tiefgreifende Anpassungen geht, welche nicht von heute auf morgen umsetzbar sind. Aber für das schnelllebige Projektgeschäft dann doch etwas unbefriedigend

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MZ

Michael Z.

Projektingenieur

Chemicals

### "Als Kontraktor extrem nutzerunfreundlich"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

June 2, 2023

Als Kontraktor, der diese Software nur im Rahmen eines einzelnen Projektes mit einem speziellen Kunden vorübergehend verwendet, haben sich eher eine ganze Reihen Geschäftsprobleme ergeben, als dass denn welche gelöst worden wären (Dokumentenversand über SharePoint o.ä. ist wesentlich einfacher). Uns kostet das Programm im Rahmen der Upload-Nutzung für dieses Projekt kein Geld (zum Glück), sondern nur viel Zeit und personelle Ressourcen.Hinzu kommt die immer noch sehr altbackene Oberfläche, die an Ende der 90er Jahre erinnert.Fazit: Als Kontraktor würde ich mich zukünftig weigern, diesen Dienst noch einmal verwenden zu müssen.

Pros

Das einzige Feature, welches überhaupt in irgendeiner Weise nützlich ist, ist das Heraussuchen der zuletzt eingestellten Version eines Dokuments. Andere nützliche Funktionalitäten, sofern überhaupt vorhanden, sind uns als Kontraktor eines Unternehmens, das ASSAI als Dokumentenmanagementsystem verwendet, gar nicht zugänglich.

Cons

Der Upload von Dokumenten ist meines Erachtens extrem kompliziert und fehleranfällig. Einzelne Dateien hochzuladen mag vielleicht noch gehen, aber man möchte nicht Hunderte Einzeldateien hochladen und jedes Mal die Dokumenteninformationen per Hand ausfüllen.Für den Batch-Upload ist ein CSV-File vorzubereiten. Hat man hier etwas in die falsche Spalte geschrieben oder im falschen Datenformat ausgefüllt, bekommt man nur Fehlermeldungen zurück, die auch nicht nützlich nicht, da man nicht weiß, was man anders machen muss. Damit der Upload dann überhaupt funktioniert, benötigt man zusätzliche Software (ASSAI Launcher), der sich auch direkt im AutoStart einnistet (aus Sicht der IT-Sicherheit eigentlich heutzutage ein Unding).Und schlussendlich wenn man versäumt hat, die Bestätigung für den Upload in einem ganz bestimmten Schritt des Prozesses herunterzuladen, um dem Kunden zu zeigen, dass da was Neues ist, ist es unmöglich, diesen Download nachzuholen, weil es die Funktion schlicht nicht gibt. Man kann das dann nur über einen Screenshot des Hauptfensters machen, aber selbst dann hat der Kunde Probleme, die Sachen wiederzufinden.

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