# ConnectWise Automate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectWise Automate Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/142789/ConnectWise-Automate --- # ConnectWise Automate Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ConnectWise Automate ## What is ConnectWise Automate? ConnectWise Automate, formerly LabTech, is a leading global provider of remote monitoring, management (RMM), and automation software for today's IT service providers. Whether you're an experienced IT managed service provider (MSP) or an hourly rate one-man shop, Automate can help you significantly improve your operational productivity and efficiency by leveraging the power of IT automation. Take your free tour today! ## What is ConnectWise Automate used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 78% Neutral 15% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectWise Automate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ConnectWise Automate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectWise Automate 4.1 (143) VS. [4.6 (1,700)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (140) Ease Of Use 4.5 (1,699) Value For Money 3.9 (117) Value For Money 4.5 (1,549) Customer Service 3.7 (119) Customer Service 4.5 (1,544) ## ConnectWise Automate alternatives Highest Rated [4.9 (483)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (731)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) ## FAQs about ConnectWise Automate Overview ### What problems does ConnectWise Automate solve? ConnectWise Automate solves time-consuming manual patching, repetitive device maintenance, scattered monitoring, and disruptive remote troubleshooting by automating fixes, surfacing searchable asset data, and enabling background support. MSPs, sysadmins, help desk teams, and engineers benefit most by reducing on-site visits, minimizing user interruptions, and freeing staff for higher-value project work. Answer based on 28 reviews Overview ### Which roles and teams benefit most from ConnectWise Automate? ConnectWise Automate is most used by IT administrators, systems engineers, network teams, and managed service leaders who need remote monitoring, patching, scripting, and endpoint management at scale. Owners, CTOs, and other executives benefit from visibility into service delivery, asset health, technician efficiency, and operational standardization across client environments. Answer based on 137 reviews Overview ### What company size and industries is ConnectWise Automate built for? ConnectWise Automate is built primarily for small IT service providers and MSPs, with 86% of reviewers from small businesses and 48% from Information Technology and Services. It also serves Computer & Network Security at 9%, Computer Software at 7%, plus some midsize businesses at 9% and enterprises at 5%. Answer based on 142 reviews Features and Usability ### What are the key features of ConnectWise Automate? ConnectWise Automate includes core remote monitoring and management features like device monitoring, real-time alerts, patch management, and remote access. Reviewers also highlight differentiators such as scripting, task automation, asset discovery, and reporting, especially for handling software deployment, routine maintenance, and issue remediation across endpoints. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does ConnectWise Automate integrate with? ConnectWise Automate integrates with ScreenConnect and ConnectWise PSA most often, with additional connections to Auvik, Chocolatey, QuickBooks Online, OpenText Core Endpoint Protection, and Webroot Business Endpoint Protection. These integrations span remote support, ticketing, network monitoring, software deployment, accounting, and endpoint security. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on ConnectWise Automate? ConnectWise Automate takes time to onboard and train, with a clear learning curve tied to setup, navigation, and scripting. Teams can use in-person training, live online sessions, webinars, documentation, and videos. Experienced IT admins tend to get productive sooner, while junior admins and nontechnical users usually need more hands-on time. Answer based on 25 reviews Getting Started and Support ### What customer support options does ConnectWise Automate offer, and how do users rate the experience? ConnectWise Automate offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as mixed: some find onboarding and technical help effective, but many report long chat queues, slow responses, outdated documentation, frequent escalations, and inconsistent issue resolution for complex problems. Answer based on 35 reviews Features and Usability ### How good is ConnectWise Automate for scripting? ConnectWise Automate gives IT teams deep scripting control for automation, patching, monitoring, and custom maintenance tasks. MSPs and admins often value how much can be automated, including PowerShell-based workflows, but the editor, debugging process, and proprietary scripting approach can feel clunky and take significant training to master. Answer based on 30 reviews Features and Usability ### Is ConnectWise Automate easy to use? ConnectWise Automate handles everyday remote management well once teams learn the interface, but it is not the easiest RMM to pick up. MSP technicians and IT admins often like the broad feature set, remote support, and reporting access, while new users may find the menus, setup, and customization time-consuming. Answer based on 27 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.7 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Patch Management 4.0 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Alerts/Notifications 4.6 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Monitoring 4.6 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Server Monitoring 4.8 (12) 108.33% of 12 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Automatic Patch Deployment 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Set a time to deploy patches automatically ConnectWise Automate 115 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans Create backups and provide methods to recover deleted/lost data Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Monitor service demand and performance to plan for adequate resources that meet business needs Determine and plan production capacity based on changing demands Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Protect sensitive data for digital privacy Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Plan and implement business continuity measures in case of unforeseen events Assemble applications and processes by dragging over and arranging pre-built components Ability to oversee and optimize the operations of a mail server Track status, assign actions, and control access to systems for devices within the organization A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and alert about security breaches by third parties Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. The ability to manage all patches within a network Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Organize and manage all processes/procedures involved in purchasing goods and/or services Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allows businesses to manage the software installed on their devices. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Create a schedule when files and folders are synchronized Track and manage the scheduling of tasks Information to prevent, understand and identify cyber threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Track revisions and updates made to files and navigate between different versions Track and manage virtual machines (VMs) running on physical host machines Create a virtual version of operating systems, storage devices, or computer network resources Extend virtual private network over public networks to enable protected information exchange Discover patch statuses and vulnerabilities Collect and analyze traffic data about website visitors Get Advice We can help you find the software with the features you need. Features 4.4 (140) 4.4 Based on 140 reviews ## Pricing Value for money 3.9 (117) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/142789/ConnectWise-Automate/pricing/) Value for money 3.9 (117) 3.9 Based on 117 reviews ## Integrations [ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/)[ Auvik](https://www.capterra.com/p/145245/Auvik/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (119) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (119) 3.7 Based on 119 reviews ## User reviews Overall rating 4.1 Based on 143 reviews Filter by rating 5(71) 4(40) 3(21) 2(4) 1(7) Mentioned topic Sorted by most recent LL Lance L. Project Manager Internet ### "Best Fit! Configuration for your specific company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Pros How easy to is to add and configure settings and items. Feature rich and always able to add things if you forget! Cons Sometimes the configuration can take some getting used to however with how easy it is to get configured is a no brainer! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YB Yasir B. Farm manager veterinarian Dairy ### "Powerful Automation with Excelent Security" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2026 After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. Pros ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment! Cons The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) We switched to ConnectWise Automate because it offered better automation capabilities, more robust remote monitoring features, and superior integration options compared to our previous solution. The pricing was also more competitive for our business needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Peter P. Owner Real Estate ### "Comprehensive Remote Monitoring and Automation Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 4, 2026 Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. Pros What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. Cons One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Harrison K. Help Desk Manager Information Services ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 5, 2026 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) When I changed companies I switched from Datto to CW Automate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jake F. Second line Sysadmin Supermarkets ### "Powerful Automation with a Steep Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2025 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing ConnectWise Automate The overall power of the platform and the increased level of customization it provides. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DE David E. CEO Computer & Network Security ### "Powerful but very complicated and buggy to actually use" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2025 It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time. Pros It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents. Cons It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operations Manager Information Technology and Services ### "A powerful solution, with a complicated setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 26, 2025 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Allen F. Director of Information Technology Solutions Computer Software ### "Great for Windows" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 12, 2025 Pros The platform was robust and encompassing. I didn't feel like it was missing tools. I was also comfortable managing Windows computers. Cons While it did have a MacOS installer, I feel that it really came short to being able to support the operating system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Net Admin Computer & Network Security ### "Powerful RMM tool, but learning curve can be steep" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 28, 2025 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joshua J. Sr. Director Computer & Network Security ### "Automate good but not at scale." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 11, 2025 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Operational integration reasons. Nothing specific to the tool. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing ConnectWise Automate NinjaOne still felt immature and needed more dev cycles to catch up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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