--- title: "ConnectWise Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise Automate the right Managed Service Providers (MSP) solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/" page_type: "reviews" language: "en" --- ConnectWise Automate 4.2 (145) [View alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of ConnectWise Automate Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Philippe C IT DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation“ July 22, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities.“ June 4, 2026 Morgan E Senior Information Technology ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability.“ May 13, 2025 YB Yasir B Farm manager veterinarianDairy, 2 - 10 employeesUsed the software for: I used a free trial. “The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first.“ June 6, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management.“ June 4, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, performance can occasionally be affected in larger environments.“ June 4, 2026 JF Jake F Second line SysadminSupermarkets, 501 - 1,000 employeesUsed the software for: 1-2 years. “The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.“ December 12, 2025 JJ Joshua J Sr. DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.“ June 11, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harrison K. Help Desk Manager Information Services Used the software for: 2+ years ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" January 5, 2026 4.0 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) When I changed companies I switched from Datto to CW Automate. Review Source JF Jake F. Second line Sysadmin Supermarkets Used the software for: 1-2 years ### "Powerful Automation with a Steep Learning Curve" December 12, 2025 4.0 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing ConnectWise Automate The overall power of the platform and the increased level of customization it provides. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions. Review Source YB Yasir B. Farm manager veterinarian Dairy Used the software for: I used a free trial ### "Powerful Automation with Excelent Security" June 6, 2026 5.0 After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. Pros ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment! Cons The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) We switched to ConnectWise Automate because it offered better automation capabilities, more robust remote monitoring features, and superior integration options compared to our previous solution. The pricing was also more competitive for our business needs. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "A powerful solution, with a complicated setup" September 26, 2025 3.0 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review Source Philippe C. IT Director Information Technology and Services Used the software for: 2+ years ### "A solid product that laid a good foundation for the future." July 22, 2026 4.0 Pros ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation Cons The support for Apple device has been lacking. Also the product seems to be phasing out to Connectwise RMM. Review Source JJ Joshua J. Sr. Director Computer & Network Security Used the software for: 2+ years ### "Automate good but not at scale." June 11, 2025 4.0 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise Automate NinjaOne still felt immature and needed more dev cycles to catch up. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Operational integration reasons. Nothing specific to the tool. Review Source PP Peter P. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive Remote Monitoring and Automation Tool" June 4, 2026 5.0 Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. Pros What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. Cons One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. Review Source VR Verified Reviewer Net Admin Computer & Network Security Used the software for: 2+ years ### "Powerful RMM tool, but learning curve can be steep" July 28, 2025 5.0 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review Source DE David E. CEO Computer & Network Security Used the software for: 1-2 years ### "Powerful but very complicated and buggy to actually use" October 27, 2025 2.0 It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time. Pros It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents. Cons It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well. Review Source Morgan E. Senior Information Technology Manager Telecommunications Used the software for: 1-2 years ### "Complete and potent RMM and automation solution." May 13, 2025 5.0 ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability. Pros ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows. Cons I haven't found any weak points or inconveniences to mention in my analysis of this tool. Review Source NF Nick F. CTO Information Technology and Services Used the software for: 2+ years ### "Greatly customizable, but often confusing" April 30, 2025 4.0 My overall experience has been both good and bad. I like Automate because we can do a lot with it. But its often complex and confusing. The one thing ConnectWise has got right though is Screenconnect/Control. Best remote access program I have ever used. Pros Automate is incredibly customizable. It allows us to build what we need most of the time. Cons The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck. Review Source JF Javier F. Partners Responsible Consumer Electronics Used the software for: 2+ years ### "ConnectWise Automate has made managing my IT tasks easier and more efficient." September 20, 2024 5.0 Pros The remote monitoring and management tools are robust and the automation features save me a lot of time. Cons The user interface can be overwhelming at first and it takes some time to get used to all the features. Review Source VR Verified Reviewer Senior Software Development Engineer Internet Used the software for: 1-2 years ### "Infrastructure review to perfection" April 23, 2024 5.0 I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results. Pros We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas. Cons Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) It was an ultra-heavy gigabyte soft package. Review Source ML Michael L. Vice President of Operations Information Technology and Services Used the software for: 2+ years ### "Not a terrible solution for management and monitoring." May 17, 2022 2.0 Pros The top-down overall management give one pane of glass to all the client's machines. Cons Since ConnectWise was recently sold the support service has gone downhill. The overall program is outdated compared to other alternatives. Review Source AF Adrian F. CTO Consumer Goods Used the software for: I used a free trial ### "ConnectWise Automate helps me keep all my IT systems in check, saving time and hassle." September 4, 2024 4.0 Pros Automated tasks, easy remote monitoring, and powerful scripting capabilities make my job easier. Cons The user interface can be a bit overwhelming at first, and some features are not very intuitive. Review Source VR Verified Reviewer It manager Telecommunications Used the software for: 2+ years ### "CW Automate" September 26, 2022 5.0 Pros Really esay to use and nice to have bells n wisle Cons Hard to first configure but as soon its done all good Review Source SD Shannon D. Founder Computer & Network Security Used the software for: 1-2 years ### "Beware of working with Conectwise Automate" June 1, 2020 1.0 Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab. Pros The remote program is really good. Very simple and quick when a caller has called in. Cons First year was good. At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or fix the price and for a year we went around in circles. "ok we will do at the same price you just need to double your agents" I don't need more agents. Then I had a new person over and over. I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening. Reason for choosing ConnectWise Automate The platform had been around longer and had many endpoints so we assumed that with that many we would have more already created options to chose from rather than a new startup. Review Source VR Verified Reviewer Network Engineer Used the software for: 1-2 years ### "I believe this is still the best RMM around, but it's a bit clunky and often slow." May 21, 2018 4.0 RMM, Scripting, Easy MSP setup and management of our clients systems. Pros If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own. Cons It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works. Review Source CP Corey P. IT Support Information Technology and Services Used the software for: 1-2 years ### "When it works, I think it's fine" November 19, 2020 1.0 It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc... Pros I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier. Cons Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy. Reason for choosing ConnectWise Automate I didn't choose it. My company has. Review Source CT Chris T. Senior Technician Information Technology and Services Used the software for: 2+ years ### "Great Software with a great learning curve" January 20, 2017 4.0 I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017. Pros Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management Cons Complex Growing expense Out of date knowledge base / manuals. Review Source Mike J. IT Client Services Administrator Mining & Metals Used the software for: Less than 6 months ### "An IT professional's trusty sidekick!!" September 20, 2018 5.0 I use this software on a daily basis extensively. Even with the cons, I would not use any other software! Pros This software is robust. Management of assets within this software seems endless. Company locations can be organized as groups ("locations") and further broken down into subgroups. Hardware and software on each machine the agent is installed can be closely monitored. Alerts can be configured for just about anything, then delivered in a preferred method of logs or emails. Can also be integrated with Chocolatey to provide IT professionals with the ease of installing and updating software remotely. It can also be configured to handle Windows updates! Cons Slow to load. I recommend loading this software at the beginning of the day, because you never know when you have to immediately ScreenConnect to a machine and resolve an issue. There is also a huge learning curve. My company contracted someone to come out and train us and help us configure it. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Overall good product, steep learning curve." July 13, 2018 4.0 Pros This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities. Cons The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Packed with Features and Information" July 4, 2019 5.0 We use Connectwise Automate to get on top of client issues before reaching out so that we can have a better, more knowledgeable interaction with them. It's a very necessary tool in our organization. Pros There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window. Cons Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though: 1. The ability to view and edit the registry from the console. 2. The ability to view the file system from the console. Review Source SR Sam R. Support Technician Computer Software Used the software for: 6-12 months ### "Feedback" May 19, 2022 5.0 Pros The way we can log tickets and users can create tickets easy to read and go through Cons Not much customisation across the platform or colours Review Source CS Craig S. Admin Information Technology and Services Used the software for: I used a free trial ### "So far so good" July 29, 2024 5.0 Pros It's a strong suite for Remote Management and helping end users. I can easily assist quickly for them. Cons I haven't ran into issues yet. I'm still going through the trial and testing. 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