# ConnectWise Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise Automate the right Managed Service Providers (MSP) solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142789/ConnectWise-Automate/reviews --- ConnectWise Automate 4.1 (143) [View alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of ConnectWise Automate Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Harrison K Help Desk ManagerInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients.“ January 5, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities.“ June 4, 2026 Morgan E Senior Information Technology ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability.“ May 13, 2025 YB Yasir B Farm manager veterinarianDairy, 2 - 10 employeesUsed the software for: I used a free trial. “The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first.“ June 6, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management.“ June 4, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, performance can occasionally be affected in larger environments.“ June 4, 2026 JF Jake F Second line SysadminSupermarkets, 501 - 1,000 employeesUsed the software for: 1-2 years. “The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.“ December 12, 2025 JJ Joshua J Sr. DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.“ June 11, 2025 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harrison K. Help Desk Manager Information Services Used the software for: 2+ years ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" January 5, 2026 4.0 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) When I changed companies I switched from Datto to CW Automate. Review Source JF Jake F. Second line Sysadmin Supermarkets Used the software for: 1-2 years ### "Powerful Automation with a Steep Learning Curve" December 12, 2025 4.0 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing ConnectWise Automate The overall power of the platform and the increased level of customization it provides. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions. Review Source YB Yasir B. Farm manager veterinarian Dairy Used the software for: I used a free trial ### "Powerful Automation with Excelent Security" June 6, 2026 5.0 After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. Pros ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment! Cons The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) We switched to ConnectWise Automate because it offered better automation capabilities, more robust remote monitoring features, and superior integration options compared to our previous solution. The pricing was also more competitive for our business needs. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "A powerful solution, with a complicated setup" September 26, 2025 3.0 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review Source PP Peter P. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive Remote Monitoring and Automation Tool" June 4, 2026 5.0 Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. Pros What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. Cons One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. Review Source JJ Joshua J. Sr. Director Computer & Network Security Used the software for: 2+ years ### "Automate good but not at scale." June 11, 2025 4.0 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise Automate NinjaOne still felt immature and needed more dev cycles to catch up. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Operational integration reasons. Nothing specific to the tool. Review Source Daren A. President Information Technology and Services Used the software for: 6-12 months ### "Connectwise Automate" December 11, 2019 5.0 We are using Connectwise Automate for taking care of customers on a managed service contract. Pros There are many, many features in Connectwise Automate that will help you help your customers with their computer needs. Cons Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Reason for choosing ConnectWise Automate As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that. Review Source VR Verified Reviewer Net Admin Computer & Network Security Used the software for: 2+ years ### "Powerful RMM tool, but learning curve can be steep" July 28, 2025 5.0 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review Source Morgan E. Senior Information Technology Manager Telecommunications Used the software for: 1-2 years ### "Complete and potent RMM and automation solution." May 13, 2025 5.0 ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability. Pros ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows. Cons I haven't found any weak points or inconveniences to mention in my analysis of this tool. Review Source DE David E. CEO Computer & Network Security Used the software for: 1-2 years ### "Powerful but very complicated and buggy to actually use" October 27, 2025 2.0 It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time. Pros It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents. Cons It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well. Review Source NF Nick F. CTO Information Technology and Services Used the software for: 2+ years ### "Greatly customizable, but often confusing" April 30, 2025 4.0 My overall experience has been both good and bad. I like Automate because we can do a lot with it. But its often complex and confusing. The one thing ConnectWise has got right though is Screenconnect/Control. Best remote access program I have ever used. Pros Automate is incredibly customizable. It allows us to build what we need most of the time. Cons The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck. Review Source JF Javier F. Partners Responsible Consumer Electronics Used the software for: 2+ years ### "ConnectWise Automate has made managing my IT tasks easier and more efficient." September 20, 2024 5.0 Pros The remote monitoring and management tools are robust and the automation features save me a lot of time. Cons The user interface can be overwhelming at first and it takes some time to get used to all the features. Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 2+ years ### "A Must for us!" September 16, 2023 4.0 Great! I am still learning aboout it, but I love it. Pros You can have everything in one single place, from tickets, to procurement and billing. Also, there are a lot of integrations available. Cons It is hard to deploy and understand how things work if you have not used it before. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Having in-company techs Review Source CS Craig S. Admin Information Technology and Services Used the software for: I used a free trial ### "So far so good" July 29, 2024 5.0 Pros It's a strong suite for Remote Management and helping end users. I can easily assist quickly for them. Cons I haven't ran into issues yet. I'm still going through the trial and testing. Review Source ML Michael L. Vice President of Operations Information Technology and Services Used the software for: 2+ years ### "Not a terrible solution for management and monitoring." May 17, 2022 2.0 Pros The top-down overall management give one pane of glass to all the client's machines. Cons Since ConnectWise was recently sold the support service has gone downhill. The overall program is outdated compared to other alternatives. Review Source BF Bryan F. Senior Systems Engineer Used the software for: 2+ years ### "I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints" May 29, 2018 3.0 Pros Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated. Cons Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system. Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle. Review Source NC Neal C. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Connectwise Automate - one of the most powerful RMMs out there" March 5, 2021 3.0 I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well. Pros Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product. Cons In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving. The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with. Review Source VR Verified Reviewer Technical Consultant Used the software for: 2+ years ### "The best tool I've used in desktop support." July 12, 2018 5.0 With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there. Pros The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier. Cons When the app is slow to load, it's slow to load. It's the only downside I've had with this application. Review Source MH Mike H. VP of Sales and Marketing Computer Software Used the software for: 2+ years ### "Automate - IT automation software for IT Service Providers " July 24, 2018 5.0 I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it. Pros We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options. Cons It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want. Review Source VR Verified Reviewer Senior Consultant Used the software for: 1-2 years ### "For managing your IT components no matter where" April 22, 2018 5.0 Pros After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software. Cons Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible. Review Source PH Phil H. Director Information Technology and Services Used the software for: 2+ years ### "Automate review" March 10, 2021 2.0 I've hung on, hoping things would improve. They've not so in effect gone backwards. I never feel like support are able to help over the basic break fix model. Pros The remote control product is quick and works. The desktop version still provides the best daily interface over the not finished web version. The extra data fields do provide us with easy to access information. Cons The product is slow and complicated. The new web version is just another overlay of the main product and database. This web version is not nearly complete, which has been worked on now for years. Most parts of the product are complicated to setup, when you go to the University of connectwise to find the information, often it is lacking. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Overall good product, steep learning curve." July 13, 2018 4.0 Pros This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities. Cons The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Packed with Features and Information" July 4, 2019 5.0 We use Connectwise Automate to get on top of client issues before reaching out so that we can have a better, more knowledgeable interaction with them. It's a very necessary tool in our organization. Pros There are tons of features in this software. It provides a console interface with verbose information that allows a tech to do quite a bit of troubleshooting before having to remote onto the computer. You're able to run commands from CMD, view mapped drives, view/add local user accounts, and more. What I also like is, after establishing a connection to the computer remotely, you can also close the console window without having to close the remote session window. Cons Some info in the console can be hard to find because there is just so much information. There are two features I feel are missing from the console though: 1. The ability to view and edit the registry from the console. 2. The ability to view the file system from the console. Review Source SR Sam R. Support Technician Computer Software Used the software for: 6-12 months ### "Feedback" May 19, 2022 5.0 Pros The way we can log tickets and users can create tickets easy to read and go through Cons Not much customisation across the platform or colours Review Source AW Andrew W. Manager, Centralized Services Information Technology and Services Used the software for: 2+ years ### "ConnectWise Automate - box of LEGO with no instructions" March 5, 2021 4.0 Pros ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks. Cons ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems. 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