--- title: "ConnectWise Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise Automate the right Managed Service Providers (MSP) solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-04" --- ConnectWise Automate 4.2 (145) [View alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 4th, 2026 # Reviews of ConnectWise Automate Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Philippe C IT DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation“ July 22, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities.“ June 4, 2026 Morgan E Senior Information Technology ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability.“ May 13, 2025 YB Yasir B Farm manager veterinarianDairy, 2 - 10 employeesUsed the software for: I used a free trial. “The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first.“ June 6, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management.“ June 4, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, performance can occasionally be affected in larger environments.“ June 4, 2026 JF Jake F Second line SysadminSupermarkets, 501 - 1,000 employeesUsed the software for: 1-2 years. “The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.“ December 12, 2025 JJ Joshua J Sr. DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.“ June 11, 2025 ## Showing most helpful reviews Showing 1-25 of 145 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Manager Used the software for: Less than 1 year ### "Connectwise a Strong Solution" August 4, 2026 5.0 A strong solution for its service providers looking for a comprehensive PSA tool especially when supported by proper training and process management. Pros Connect Wise automate is a powerful platform for managing IT service operations, tickets, projects, contracts, and customer service in one place which helps improve efficiency. Cons The platform can take some time to learn. However, with proper training, it can become a valuable tool. Review Source R Reviewer IT Director Used the software for: 3-5 years ### "A solid product that laid a good foundation for the future." July 23, 2026 4.0 Pros ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation Cons The support for Apple device has been lacking. Also the product seems to be phasing out to Connectwise RMM. Review Source Lance L. Project Manager Used the software for: 1-3 years ### "Best Fit! Configuration for your specific company!" June 9, 2026 5.0 Pros How easy to is to add and configure settings and items. Feature rich and always able to add things if you forget! Cons Sometimes the configuration can take some getting used to however with how easy it is to get configured is a no brainer! Review Source Yasir J. Farm manager veterinarian Used the software for: I used a free trial ### "Powerful Automation with Excelent Security" June 8, 2026 5.0 After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. Pros ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment! Cons The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Comprehensive Remote Monitoring and Automation Tool" June 5, 2026 5.0 Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. Pros What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. Cons One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. Review Source R Reviewer Second line Sysadmin Used the software for: 1-3 years ### "Powerful Automation with a Steep Learning Curve" January 21, 2026 4.0 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Review Source R Reviewer Help Desk Manager Used the software for: 3-5 years ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" January 7, 2026 4.0 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Review Source VR Verified Reviewer Operations Manager Used the software for: 3-5 years ### "A powerful solution, with a complicated setup" September 29, 2025 3.0 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review Source R Reviewer Sr. Director Used the software for: 3-5 years ### "Automate good but not at scale." June 17, 2025 4.0 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Review Source VR Verified Reviewer IT Operations Used the software for: 3-5 years ### "If you have the money to spend, spend it.. if not.. there is other options\`" May 9, 2021 5.0 Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations. Pros The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool. Cons Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support! Review Source Daren A. President Used the software for: Less than 1 year ### "Connectwise Automate" December 12, 2019 5.0 We are using Connectwise Automate for taking care of customers on a managed service contract. Pros There are many, many features in Connectwise Automate that will help you help your customers with their computer needs. Cons Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things. Review Source VR Verified Reviewer Net Admin Used the software for: 3-5 years ### "Powerful RMM tool, but learning curve can be steep" July 29, 2025 5.0 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review Source Eileen W. Partner Used the software for: 3-5 years ### "Finance Perspective: Automatic Agreement Updates Are Key" January 28, 2025 5.0 Pros From a Finance Perspective the automatic updates to agreement counts is HUGE Cons It's a complicated program, I am not an engineer but I do integrate it with PSA environments for agreement updates Review Source VR Verified Reviewer Senior Software Development Engineer Used the software for: 1-3 years ### "Infrastructure review to perfection" April 25, 2024 5.0 I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results. Pros We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas. Cons Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system. Review Source Michael L. Vice President of Operations Used the software for: 3-5 years ### "Not a terrible solution for management and monitoring." May 19, 2022 2.0 Pros The top-down overall management give one pane of glass to all the client's machines. Cons Since ConnectWise was recently sold the support service has gone downhill. The overall program is outdated compared to other alternatives. Review Source R Reviewer Senior Systems Engineer Used the software for: 3-5 years ### "I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints" May 31, 2018 3.0 Pros Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated. Cons Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system. Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle. Review Source R Reviewer IT Operations Manager Used the software for: 3-5 years ### "Connectwise Automate - one of the most powerful RMMs out there" March 8, 2021 3.0 I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well. Pros Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product. Cons In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving. The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with. Review Source Verified Reviewer Technical Consultant Used the software for: 3-5 years ### "The best tool I've used in desktop support." July 16, 2018 5.0 With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there. Pros The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier. Cons When the app is slow to load, it's slow to load. It's the only downside I've had with this application. Review Source Mike H. VP of Sales and Marketing Used the software for: 3-5 years ### "Automate - IT automation software for IT Service Providers " July 25, 2018 5.0 I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it. Pros We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options. Cons It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want. Review Source R Reviewer Partners Responsible Used the software for: 3-5 years ### "ConnectWise Automate has made managing my IT tasks easier and more efficient." September 23, 2024 5.0 Pros The remote monitoring and management tools are robust and the automation features save me a lot of time. Cons The user interface can be overwhelming at first and it takes some time to get used to all the features. Review Source Verified Reviewer Managing Partner Used the software for: 3-5 years ### "ConnectWise Automate" April 4, 2019 4.0 It's been positive, but I would recommend shopping around to get the best tool for your firm. Pros It packs a bunch of features and it's integration with ConnectWise manage is nice. The scripting is powerful. Cons Tool is very complex and even simple tasks can be tricky. Support for Automate is not nearly as good as with Manage. The product is expensive. Review Source R Reviewer District Manager Used the software for: 3-5 years ### "Review of ConnectWise Automate" July 23, 2021 5.0 My overall experience with this product is fantastic! I wouldn't be able to help my employees the same way without this product. Pros What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere. This is extremely helpful because I look over 11 stores and I am not always at the location that needs help. I can just remote in and help them! Cons What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product. I understand that this is a necessary security measure, but it slows me down when I'm in a hurry. Other than that minor annoyance, I have not had any issues using this product. Review Source R Reviewer Escalation Technician Used the software for: 1-3 years ### "Fantastic system for remote management, scripting and much more" December 3, 2018 5.0 Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade. Pros Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see Cons Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though. Review Source VR Verified Reviewer Helpdesk Escalation Technician Used the software for: 1-3 years ### "This product makes my work life better." July 6, 2018 5.0 It has allowed me to accomplish more during a work day. Pros How it is able to connect so well regardless of bandwidth constraints, Able to manage updates, antivirus with ease. Scripting is extremely easy. Cons The software removal process often will not work as it sometimes requires accessing the PC. Sometimes registering new machines can be a trying experience without admin level access. Review Source R Reviewer IT Project Manager Used the software for: 1-3 years ### "Connectwise Automate for MSPs" November 8, 2021 5.0 Pros I love how easy it is to use the software. After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently. Cons The software can be extremely hard to use at first and requires training from Connectwise in order to understand how it fully works. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.