--- title: "ConnectWise Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ConnectWise Automate the right Managed Service Providers (MSP) solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/" page_type: "reviews" language: "en" --- ConnectWise Automate 4.2 (145) [View alternatives](https://www.capterra.com/p/142789/ConnectWise-Automate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ConnectWise Automate Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Philippe C IT DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation“ July 22, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities.“ June 4, 2026 Morgan E Senior Information Technology ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability.“ May 13, 2025 YB Yasir B Farm manager veterinarianDairy, 2 - 10 employeesUsed the software for: I used a free trial. “The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first.“ June 6, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management.“ June 4, 2026 PP Peter P OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, performance can occasionally be affected in larger environments.“ June 4, 2026 JF Jake F Second line SysadminSupermarkets, 501 - 1,000 employeesUsed the software for: 1-2 years. “The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.“ December 12, 2025 JJ Joshua J Sr. DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.“ June 11, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harrison K. Help Desk Manager Information Services Used the software for: 2+ years ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" January 5, 2026 4.0 I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. Pros I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. Cons The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) When I changed companies I switched from Datto to CW Automate. Review Source JF Jake F. Second line Sysadmin Supermarkets Used the software for: 1-2 years ### "Powerful Automation with a Steep Learning Curve" December 12, 2025 4.0 Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. Pros It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. Cons To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing ConnectWise Automate The overall power of the platform and the increased level of customization it provides. Switched from [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions. Review Source Philippe C. IT Director Information Technology and Services Used the software for: 2+ years ### "A solid product that laid a good foundation for the future." July 22, 2026 4.0 Pros ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and script automation Cons The support for Apple device has been lacking. Also the product seems to be phasing out to Connectwise RMM. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "A powerful solution, with a complicated setup" September 26, 2025 3.0 Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. Pros ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. Cons The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. Review Source YB Yasir B. Farm manager veterinarian Dairy Used the software for: I used a free trial ### "Powerful Automation with Excelent Security" June 6, 2026 5.0 After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. Pros ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment! Cons The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) We switched to ConnectWise Automate because it offered better automation capabilities, more robust remote monitoring features, and superior integration options compared to our previous solution. The pricing was also more competitive for our business needs. Review Source JJ Joshua J. Sr. Director Computer & Network Security Used the software for: 2+ years ### "Automate good but not at scale." June 11, 2025 4.0 I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. Pros It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. Cons It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise Automate NinjaOne still felt immature and needed more dev cycles to catch up. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Operational integration reasons. Nothing specific to the tool. Review Source PP Peter P. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive Remote Monitoring and Automation Tool" June 4, 2026 5.0 Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. Pros What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. Cons One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. Review Source ML Marsha L. Manager Hospitality Used the software for: 6-12 months ### "Connectwise a Strong Solution" August 3, 2026 5.0 A strong solution for its service providers looking for a comprehensive PSA tool especially when supported by proper training and process management. Pros Connect Wise automate is a powerful platform for managing IT service operations, tickets, projects, contracts, and customer service in one place which helps improve efficiency. Cons The platform can take some time to learn. However, with proper training, it can become a valuable tool. Review Source VR Verified Reviewer Net Admin Computer & Network Security Used the software for: 2+ years ### "Powerful RMM tool, but learning curve can be steep" July 28, 2025 5.0 Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. Pros Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. Cons The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. Review Source DE David E. CEO Computer & Network Security Used the software for: 1-2 years ### "Powerful but very complicated and buggy to actually use" October 27, 2025 2.0 It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time. Pros It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents. Cons It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well. Review Source NF Nick F. CTO Information Technology and Services Used the software for: 2+ years ### "Greatly customizable, but often confusing" April 30, 2025 4.0 My overall experience has been both good and bad. I like Automate because we can do a lot with it. But its often complex and confusing. The one thing ConnectWise has got right though is Screenconnect/Control. Best remote access program I have ever used. Pros Automate is incredibly customizable. It allows us to build what we need most of the time. Cons The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck. Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 2+ years ### "A Must for us!" September 16, 2023 4.0 Great! I am still learning aboout it, but I love it. Pros You can have everything in one single place, from tickets, to procurement and billing. Also, there are a lot of integrations available. Cons It is hard to deploy and understand how things work if you have not used it before. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Having in-company techs Review Source TH Tyler H. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Automate is just another piece of software written once and not really maintained" April 19, 2022 1.0 Pros Patch management is way easier than using WSUS. Cons User interface is not intuitive. Lots of training required. Very little useful documentation. Connectwise support will not help you understand the scripting features at all. The documentation for scripting is litterally 4 pages of what you can see in the user interface. The scripts debug process is horrid. It takes 50x longer to do a script in automate over doing a powershell and bash script to do the same thing. Change requests, and features are not being answered or added in a timely manor. This software is stale. Alternatives considered [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Review Source PM Pat M. Data Center Manager Information Technology and Services Used the software for: 2+ years ### "Large MSP View" March 19, 2021 3.0 My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated. Pros The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional. Cons The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate. Reason for choosing ConnectWise Automate What we saw at the time as a slightly better integration with ConnectWise Manage. However, I am not certain that argument would hold up today. The integration has changed little over the years and seems clumsy and out dated. Review Source VR Verified Reviewer It manager Telecommunications Used the software for: 2+ years ### "CW Automate" September 26, 2022 5.0 Pros Really esay to use and nice to have bells n wisle Cons Hard to first configure but as soon its done all good Review Source SD Shannon D. Founder Computer & Network Security Used the software for: 1-2 years ### "Beware of working with Conectwise Automate" June 1, 2020 1.0 Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab. Pros The remote program is really good. Very simple and quick when a caller has called in. Cons First year was good. At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or fix the price and for a year we went around in circles. "ok we will do at the same price you just need to double your agents" I don't need more agents. Then I had a new person over and over. I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening. Reason for choosing ConnectWise Automate The platform had been around longer and had many endpoints so we assumed that with that many we would have more already created options to chose from rather than a new startup. Review Source VR Verified Reviewer Network Engineer Used the software for: 1-2 years ### "I believe this is still the best RMM around, but it's a bit clunky and often slow." May 21, 2018 4.0 RMM, Scripting, Easy MSP setup and management of our clients systems. Pros If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own. Cons It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works. Review Source CP Corey P. IT Support Information Technology and Services Used the software for: 1-2 years ### "When it works, I think it's fine" November 19, 2020 1.0 It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc... Pros I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier. Cons Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy. Reason for choosing ConnectWise Automate I didn't choose it. My company has. Review Source VR Verified Reviewer Senior Consultant Used the software for: 1-2 years ### "For managing your IT components no matter where" April 22, 2018 5.0 Pros After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software. Cons Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible. Review Source PH Phil H. Director Information Technology and Services Used the software for: 2+ years ### "Automate review" March 10, 2021 2.0 I've hung on, hoping things would improve. They've not so in effect gone backwards. I never feel like support are able to help over the basic break fix model. Pros The remote control product is quick and works. The desktop version still provides the best daily interface over the not finished web version. The extra data fields do provide us with easy to access information. Cons The product is slow and complicated. The new web version is just another overlay of the main product and database. This web version is not nearly complete, which has been worked on now for years. Most parts of the product are complicated to setup, when you go to the University of connectwise to find the information, often it is lacking. Review Source AA Ahmed A. Information Systems Technician Information Technology and Services Used the software for: 6-12 months ### "The BEST tool for an IT Army of One" April 26, 2019 5.0 Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it. Pros You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent! Cons Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter. Review Source VR Verified Reviewer System Administrator Information Technology and Services Used the software for: 1-2 years ### "RMM" April 17, 2019 5.0 This program helps us bring together all of our management abilities without the guessing game. Update and scripts works like a charm, ability to audit end user. Pros This RMM Toll will integrate with nearly every tool available. One pane of glass for management. Great support through implementation and afterward. Cons This can be costly and I would not suggest it for a small company. It takes a 2 to 6 months to be fully deployed depending on what your needs are. Review Source Daniel G. Support Technician Information Technology and Services Used the software for: 2+ years ### "Easy to understand, difficult to master" April 3, 2019 5.0 Pros The ability to connect via web portal or application. I can see my items on the fly even when I'm out of the office Cons The application crashes quite a bit when not a very steady connection which makes it difficult to open items Review Source BB Boston B. Owner Information Technology and Services Used the software for: 2+ years ### "Must have for MSP" February 20, 2020 5.0 Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it. Pros For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease. Cons Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker. Review Source Clint S. Senior Systems Administrator Construction Used the software for: 2+ years ### "Automate formerly labtech" February 15, 2019 3.0 Pros Let’s me remote in and run scripts easily enough. Cons Scripts can be hit or miss. There’s a lot of “gotchas” when running them Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.