# Page 6 | ConnectWise Automate Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ConnectWise Automate the right Managed Service Providers (MSP) solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142789/ConnectWise-Automate/reviews

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ConnectWise Automate

4.1 (141)

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Last updated February 15th, 2026

# Page 6 - Reviews of ConnectWise Automate

## Showing most helpful reviews

Showing 126-141 of 141 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RF

Riccardo F.  
Business Process Manager  
  
Used the software for: 2+ years

### "Uninvasive Patch Mangement Software"

February 16, 2018

5.0

Pros

Fairly low package size and easy to manage Requires small scripts Gathers asset data, etc and works well with Connectwise packages

Cons

Expensive Hard to uninstall (even for administrators) Sometimes not silent and causes issues with CPU usage

Review Source

MG

Mary G.  
CFO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product, WOW!"

September 12, 2019

5.0

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

Pros

I can't believe how much work we were doing manually - switching to automate has truly freed up a huge amount of our time so my engineers can focus on projects and larger tasks.

Cons

The onboarding process is a little extensive but their team is very helpful along the way. The learning curve is probably the hardest part of this process.

Review Source

JR

Janet R.  
Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Great addition"

November 2, 2018

5.0

Sometimes getting help takes longer than I'd like. Overall it is great.

Pros

We recently added automate to our company. I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.

Cons

The software is complex and takes time to learn and navigate.

Review Source

MG

Mike G.  
VP Tech  
Construction  
Used the software for: 2+ years

### "Automation at its best"

July 30, 2019

4.0

Pros

The software allows for ease of use when deploying pushes to the field. Very user friendly.

Cons

The licensing cost is based on install and not easy to manage.

Review Source

VY

Vania Y.  
Technical Project Manager/ IT systems Engineer  
  
Used the software for: Less than 6 months

### "Makes IT support a dream"

April 25, 2018

5.0

Pros

I like that I can write scripts and schedule regular maintenance activities to perform the functions that I would normally have to log in to a client site remotely. This makes me more efficient and allows me to effectively grow my client base without compromising my support quality.

Cons

I've only used this software for a short time period but I'm completely satisfied so far. I can't find a negative; they even give you starter scripts to work with

Review Source

CA

Cheryl A.  
Dispatch/Level .05 Tech  
Information Technology and Services  
Used the software for:

### "Makes working so much easier "

December 8, 2016

5.0

I love having one program, to use for engineers to access our clients machines and monitoring issues

Pros

screenconnect

Cons

The new layout is a little harder to get use to

Review Source

JG

Jason G.  
Service Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Overly developed"

March 7, 2018

1.0

manged patches, gave us remote access into the computers. We could manage network devices. We could creat and deploy scripts

Pros

This software did everything. But did none of it well. We originally purchased this for patch management and at first it was working quite well. Then they updated it

Cons

Support was terrible. software was built on software that was built on more software. This caused cascading issues

Review Source

JI

Jake I.  
IT Support Analyst  
Hospitality  
Used the software for: 6-12 months

### "Connect With Training"

December 5, 2018

4.0

Pros

Its a great solution for small to medium businesses, but can take a while to get the hang of. It also shows how much hours you spent on service tickets.

Cons

Functionality is great but not always easy. There's guides out there, but not all aspects of CW are user friendly.

Review Source

DH

David H.  
Senior Accountant  
  
Used the software for: Less than 6 months

### "Exceptionally capable and reliable!"

January 18, 2018

5.0

Pros

Once properly configured, it has allowed for quick and easy monitoring, updating, troubleshooting, and management of the computers, servers, and networks at our many office locations.

Cons

With advanced capability comes advanced configuration. The initial set-up and roll-out of the software was a demanding process. However, the customer support and resources available were both excellent and, once set up, we were running smoothly.

Review Source

Dave B.  
CFO  
Information Technology and Services  
Used the software for:

### "null"

January 23, 2018

4.0

Review Source

KK

Keren K.  
Software Developer  
  
Used the software for: Less than 6 months

### "Conference meetings"

June 28, 2018

5.0

Pros

The product provides good quality, long conference with many participants, in addition, recording options are impressive along with the application sharing.

Cons

The product does not have a full functionality comparing to other competitors. in addition, connectivity is not perfect.

Review Source

MK

Michael K.  
IT  
Medical Practice  
Used the software for: Less than 6 months

### "Powerful and robust remote management software"

May 4, 2018

4.0

Pros

Very powerful and can perform just about any function needed given that you know how. Techs must take caution that learning this is a beast and your job could end up being managing this software full time since there is so much to it.

Cons

It can be very time consuming to get your feet on the ground with Connectwise Automate which can suck up most of your free time and transform your job.

Review Source

JP

Jill P.  
  
  
Used the software for:

### "null"

March 8, 2019

5.0

Review Source

KJ

Kyle J.  
Regional Sales Director  
Computer Software  
Used the software for:

### "null"

April 19, 2018

5.0

Review Source

DR

David R.  
  
  
Used the software for:

### "Overall it's a solid platform"

December 8, 2016

5.0

All the features you want and need are there. Like any RMM you'll spend a bit of time 'quietening' it down first, but after that, it's smooth sailing.

Review Source

MP

Michael P.  
  
  
Used the software for:

### "Customer support "

February 1, 2017

4.0

Lab tech values their customer service. They are responsive and quick to action.Their email resonance and efficient.

Review Source

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