Who Uses This Software?

IT Service Providers and Managed Service Providers (MSPs)


Average Ratings

22 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ConnectWise
  • www.connectwise.com/software/automate
  • Founded 2004
  • United States

About ConnectWise Automate

Server & network infrastructure provide the backbone for your clients' businesses & they depend on you to ensure its always available. As an IT service provider, if you are tasked with the mission critical functions of network & server management, you are responsible for detecting, troubleshooting and repairing faults; configuring services; controlling resource access; ensuring up-time & measuring performance. Automate collaborates with industry leaders to deliver the integrated tools you need.


ConnectWise Automate Features

  • CPU Monitoring
  • Credential Management
  • Database Servers
  • Email Monitoring
  • Event Logs
  • History Tracking
  • Patch Management
  • Scheduling
  • User Activity Monitoring
  • Virtual Machine Monitoring

ConnectWise Automate Reviews Recently Reviewed!


Uninvasive Patch Mangement Software

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Fairly low package size and easy to manage Requires small scripts Gathers asset data, etc and works well with Connectwise packages

Cons: Expensive Hard to uninstall (even for administrators) Sometimes not silent and causes issues with CPU usage

Capterra-loader

I used this product all the time

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance.

It is very fast when remote controlling other computers

The scripting engine is very powerful

It pulls a huge amount of data

It is very customizable

Cons: It can be a little complex for new users

The integration with Connectwise: Manage can cause some issues with ticket entries

Customizing it for your needs can be time consuming

I

Overall: It makes managing thousands of machines easy.

Full featured program that allows technicians to complete full system administration remotely

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Feature set is large and allows a lot of system administration tasks to be done without needing to remotely control the computer.

Cons: Inferface can be clunky
Updates often break more things than they fix
Support can take days to resolve issues when the issue is a work stopage

Exceptionally capable and reliable!

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once properly configured, it has allowed for quick and easy monitoring, updating, troubleshooting, and management of the computers, servers, and networks at our many office locations.

Cons: With advanced capability comes advanced configuration. The initial set-up and roll-out of the software was a demanding process. However, the customer support and resources available were both excellent and, once set up, we were running smoothly.

Capterra-loader

Amazing automation with quick access to needed tools.

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The back-end automation of Connectwise Automate (previously Labtech) is the real power. Screen Connect allows you to view remote workstations and servers while still allowing the user to see the screen. Even better is that other Automate users can join the same session without kicking the first user out. (Great for training/escalations/etc). Asset discovery and grouping create powerful combinations that you can use to dial-in your clients' environments with ease.

Cons: Like any good automation tool, it does take a lot of time to get the solution dialed in for your needs. Don't expect it to work for you right out of the box. You will need to spend time with it honing it to your particular needs.

Overall: Great automation and multi-session remote control. Asset management and grouping is also very good.

Capterra-loader

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Cons: The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

I have been using this for about 5 years, since it was Labtech.

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very powerfull management software. They continue to add value to the product by incorporating new features.

Cons: I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

Overall: I run my company on it.

Capterra-loader

Used a trial to see if this was a good fit for our company.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use. Simple - straight forward interface. Built in automation is great and has built in ticketing

Cons: Requires lots of training in order to become proficient. Does not have great reporting tools and lacks in CRM

Best RMM Tool for our MSP Busniess

Oct 05, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fantastic automation and loaded with features. Our clients are benefiting from all of the monitoring and automation while we benefit with a more streamlined support flow.

Cons: Steep learning curve and outdated UI. They're continuing to update the UI so this will get better with time.

MSP Supporting 50 Client Networks

Sep 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Would recommend to my friends. Very useful and catches a lot of failures before things get out of control

Pros: Seamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

Cons: A lot of bells and whistles that I don't use. You have to pay for it as well. Uses MYSQL in the on premises implementation.

"LabTech" is a great tool which allows you do anything you want. "Anything custom" is not supported

Jul 12, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Community (LabTechGeek) assistance,
The ability to do anything you want with powershell, internal scripting and plugin access

Cons: Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

Overall: Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.

Very powerful remote monitoring software

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues.

Tons of options that can be configured.

Cons: Very difficult to set up and tweak all of the settings to meet your needs. Sometimes common things that should be setup out of the box are not and need to be manually configured

Overall: Remote monitoring and alerting as well as some automated remediation. More efficient usage of engineering time.

Customer support

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Lab tech values their customer service. They are responsive and quick to action.Their email resonance and efficient.

Best Thing Ever

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the management of a lot of computers

Cons: Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Overall: We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Recommendations to other buyers: If you have to manage more than 20 computers and you don't have anything else in place, invest in this.

Great Software with a great learning curve

Jan 20, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Cons: Complex
Growing expense
Out of date knowledge base / manuals.

Overall: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Recommendations to other buyers: Trial it for as long as you can to make sure you'll use all of it's features to make sure you get value for money.

Overall it's a solid platform

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: All the features you want and need are there. Like any RMM you'll spend a bit of time 'quietening' it down first, but after that, it's smooth sailing.

You better know what you're doing!

Dec 08, 2016
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Advanced functionality!

Cons: Ease of use!

Overall: Labtech is awesome, you really need to spend some time tuning it, and working to your perfection. The screenconnect integration is awesome, the amount of info it provides on windows machines is top notch.

LabTech is by far one of the best RMM tools on the market

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I've used LabTech for over 10 years now. It was really good when I first started using the product and it's even better now. The native integration of ScreenConnect makes life for our engineers so much better. Before this integration connecting remotely to a device was painfully slow. Now we connect in less than a second.

Makes working so much easier

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: screenconnect

Cons: The new layout is a little harder to get use to

Overall: I love having one program, to use for engineers to access our clients machines and monitoring issues

Jan 22, 2018
4/5
Overall

May 04, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Oct 26, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely