Who Uses This Software?

Manufacturing verticals including: Automotive Aerospace & Defense Medical Device and other FDA Regulated industries Any discrete manufacturer


Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,800.00/month
  • Pricing Details
    Five user license. Subscription service. Paid yearly.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • IQS
  • www.iqs.com
  • Founded 1988
  • United States

About Quality Management Software

IQS is an Enterprise Quality Management System built for global manufacturers ($100M+) and provides a framework to help manage regulations such as ISO 9000, IATF/TS 16949, AS 9100, ISO 14000, ISO 13485 and FDA GxP. The focus is to help manufacturers control the cost of quality, reduce risk and improve visibility among business processes. Engineered to elevate the quality management system into a strategic business tool, IQS' integrated functionality covers every aspect of quality and compliance.


Quality Management Software Features

  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control

Quality Management Software Reviews Recently Reviewed!

Very, VERY happy and grateful to find IQS through softwareadvice.com. Thank you!!!!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are still configuring the system, so if you would like to check back with us in 4-6 months, the system will have been configured, tested, and released to our management and employees for daily use. By that time we will have a more thorough review and data to share.

Pros: The IQS eQMS is fully configurable by us, so we are able to build it to match our current QMS procedures and process flows, while also improving them via the IQS eQMS. The costs and cost structure were much more reasonable compared to their competitors.

Cons: The only con so far is that IQS eQMS is on a new and improved platform and their documentation needs to catch up; in the meantime though they fully make up for it by being very helpful and available as we work to configure our system.

Very nice software

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up devices such as gages and setting up inspection plans is very easy to do. The skip lot system works like a charm.

Cons: There should be a way to have "master" characteristics that can be linked to inspection plans for assemblies that use multiple component part drawings. This would allow a change to be made in one place on a sub-assembly that would be pushed into all the assemblies they are part of.

Good Software but Clunky

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Data entry is very cumbersome compared to the Access databases we used to use. We stopped using part of it several years ago and went back to Access because of the time required to click one button after another and switch between tabs. The Access database allows all data entry to be done on one screen and is at least 10 times faster. Also need simpler inspection plan setup ability and the ability to link to pre-set characteristics that are used across multiple product numbers so that a change to a specific universal characteristic is pushed forward into all product using this characteristic. Also need a way to link component parts to an assembly so a change to any component part is pushed forward into all the assemblies that use this component.

Pros: Overall a good system.

Cons: As stated above, clunky data entry and hard to maintain inspection plan changes.

Recommendations to other buyers: Be very clear as to what you want to do and find a long-time user outside of IQS to discuss issues with (call me!)

Vendor Response

by IQS on January 11, 2017

Hello, James. Thank you for taking the time to review the IQS software. As you may be aware, IQS has made great strides in the user experience with more recent versions of the software. Your sales and customer service teams have been contacted and are willing to offer your team the opportunity to see the newest capabilities and UI of IQS on the Trubox platform. As always, please access the Customer Support Center for technical updates and a channel in which to communicate with IQS.

IQS Survey

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Bug fixes and development issues take forever to complete or remain unresolved. Attention to detail and assuring customer satisfaction have tapered off dramatically, in the past year.

Vendor Response

by IQS on November 17, 2016

Don, your issues have been passed on to your customer service manager who will reach out to you to discuss your challenge; hopefully, there will be a speedy and complete resolution. Please use the Support Center located on iqs.com for direct communication with the IQS technical support team so your needs and concerns are addressed. If you have a positive resolution, please consider adjusting your review of IQS on this site.

IQS Review

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Supplier Audit Checklists - Cannot see the whole question.

Overall: I use IQS for Supplier Quality every day, the AVL, Supplier Nonconformances etc. I love the new version.

Recommendations to other buyers: No.

Vendor Response

by IQS on November 15, 2016

Steve, we appreciate you taking the time to review IQS on Capterra. Supplier Quality is a hot spot and IQS focuses on this functionality. We are pleased that Curtiss-Wright has benefited from the use of the functionality within the IQS software. Be sure to login to the Support Center to share your wisdom with other IQS customers who are just beginning their implementation of Supplier Quality.

IQS has top notch support

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been an IQS user for several years. in my experience the IQS support team is excellent. They have always gone the extra mile to help with installs and answering any questions we have.

Vendor Response

by IQS on November 04, 2016

Your testimony to the excellent quality of our technical team is music to our ears, Frank. Thank you for sharing your experience. As always, please login to the Support Center for up to date customer announcements and general support. US Tsubaki is a valued IQS customer, and we hope to meet your high expectations for years to come.

External Quality MGR/ ISO Mgmt. Rep/ SQA MGR.

Nov 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease, Information at your fingertips along with how quick it is to get info , charts, past history.

Cons: I would make all charts or logs with the ability to view on a full screen.

Overall: I think this system is great. Our customers really like how this works during audits. The information is at your fingertips. The only suggestion I would make to the program is that all modules and support look ups have the ability to have a full page view. I use 2 screens and many people do now so it would be nice to view all information on a full screen.

Vendor Response

by IQS on November 04, 2016

Thank you, Steve, for taking the time to review IQS and recommend us to others. The experience you've had with using IQS during audits is a great testimony to how an organization can be truly helped with an integrated quality system. Your suggestion has been passed on to our product services team for evaluation (they may be in touch with you). Freedman Seating is a valued IQS customer, so please reach out to your services team with any other product suggestions.

IQS Review

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There is a alot of funcitonality available with the software.

Cons: The web is not very customizable. Everything seems to require a new deployment.

Overall: My company has been using IQS for our Quality system for aver 20 years. It has proven to provide us with all the funtionality that we require to be a leader in our industry. The IT Customer Support is by far the best I have ever dealt with.

Vendor Response

by IQS on November 04, 2016

MTD Products is one of IQS's longest standing customers - so thank you, Michelle, for sharing your experience with IQS. Our technical support team loves to hear that you are rating them with an A+. To keep up to date with customer announcements and helpful tips, visit the Support Center anytime. We look forward to serving MTD for many more years.

Exceeded our expectations

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From training through implementation our expectations were exceeded. This software has allowed our quality system to be much more efficient and useful. Gone our the days of chasing data to populate spreadsheets.

Overall a great experience.

Vendor Response

by IQS on November 04, 2016

Shane, your enthusiasm for the IQS quality management software is apparent, and we are just as excited as to the adoption of IQS within NSK Industries. As you know, our services teams are top-notch and are here to help your organization. The Support Center is another great resource for customer interaction - check it out when you have a moment. Thanks for taking the time to review IQS and the software!

IQS Customer feedback Review

Nov 02, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: IQS is very good and structured but has limited flexibility if you want to change things. From my perspective, no two companies operate in the same way which means Quality management is different in different sectors and IQS has the same structure for all. Apart from that IQS is a great software to systematize your quality organization and bring structure to the company processes, practices and protocols

Vendor Response

by IQS on November 04, 2016

Krishna, thank you for taking the time to comment on your experience. You may be a interested in the flexibility of the newest version of IQS built on the Trubox platform. Your comments have been passed on to your customer support team so that they are aware that you might be ready to investigate it further. In the mean time, your company's testimonial is available on our website here if you'd like to take a peak. http://bit.ly/2fpx8NQ

IQS New User

Nov 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We are currently still developing and adding our documentation but I have found it to be a great product. We plan to do rollout to the employees in a few weeks and the feed back from a few of them are impressed with the features and functionality that's offered. The Doc View is a great tool in order to access documents without needing to use a license. I would recommend this software to others interested in it.

Vendor Response

by IQS on November 04, 2016

Thank you for taking a moment to review IQS on Capterra, Sue. Concepts NRC is a new customer but it is great to hear that the adoption of the IQS QMS software is moving along and the document control module and its viewer are particularly helpful to your organization. Please login to the Support Center for helpful documentation and customer news as you continue your IQS implementation.

Review of IQS Quality Management Software

Nov 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: Little hard to navigate and learn

Overall: I work with IQS Software daily, the benefits make my job duties so much easier, the automatic notifications for items save me so much time. The Software has allowed my company the ability to organize everything from audit reports to PPM tractability

Vendor Response

by IQS on November 04, 2016

We are pleased to hear how IQS has saved you time, Trenda - thanks for taking a moment to comment on the benefits of the IQS software to AGC Automotive. It's wonderful to note that you would also recommend IQS to others.

software not user friendly

Nov 02, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Software is not user friendly and freezes up often
The reports are often confusing and missing data because we are not sure what needs input where
the training classes have not been real helpful as they are more general and not specific to our needs

Vendor Response

by IQS on November 04, 2016

Thank you for taking the time to communicate with us. Susan, your concerns are being evaluated by our services team, and they will be reaching out to chat about the details and the nature of these challenges. In the meantime, please check in to our Support Center to directly communicate with tech services. Your customer service representative will also follow-up with you regarding your organizations education on the software.

Good Product

Oct 26, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: capabilities

Cons: not user friendly

Overall: IQs is a good product, though in its current state needs to be a bit more user friendly and term friendly. If you want more than Quality personnel to use this software than it needs to be able to be understood by common staff and management. Navigation is somewhat difficult but once you get use to it, its gets better.

Recommendations to other buyers: make it easier to navigate

Vendor Response

by IQS on October 31, 2016

Thank for the review, Kathy. IQS's most recent version -- IQS on the Trubox¿ platform -- is designed to ease the user experience, as we've learned that user adoption is one of the biggest challenges for the manufacturing industry. Our aim is "quality for all". Please reach out to your sales contact to see all that the newest version of IQS can do for your company.

QMS, Maintenance, Training, ECRs, Complaints, and more - all in one place

Oct 13, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Based on our years of experience with IQS software, we feel that it¿s a very capable software with more and more benefits realized the longer it¿s used.
Highlights include customized screens, auto and manual emails, reporting limited by your imagination only, integration with any ERP system, and a password-protected approval structure to support all industries incl. highly regulated ones.
IQS is a truly versatile system. Tsubaki uses it to manage complaints, employee training, external/internal/supplier audits, equipment maintenance, nonconformances, CA/CI/RP projects, calibrations, supplier accreditations (ISO certs etc.), engineering change requests, floor inspections, APQP elements, track quality costs. And we're not even close to using all features of the system.
The interconnectivity of IQS modules is another strength which simplifies data entry and saves time.
Over the years, IQS Inc. offered us great support, provided by a number of long-term employees.
I recommend IQS to any organization that is looking to make a transition to a unified EQMS data management system that reduces costs and offers additional capabilities such as modules to manage maintenance and training.

Vendor Response

by IQS on October 31, 2016

Wow, Anton - thanks for being a raving fan of our employees and the IQS quality management software system. US Tsubaki is a true success story for how to build a culture of quality throughout a corporation. Your influence within the IQS customer community is greatly valued. The US Tsubaki success story is located here if you'd like to watch. http://bit.ly/2e8XwjH

Equipment Maintenance with IQS software 2016

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been using this software since 2008 and we switched to the web version in 2013. We use this software to maintain our equipment and it is a valuable asset to record keeping and documenting the preventive maintenance on equipment and tooling. It does require some time to add data to the fields but once it is done it is easy to look up and check on the equipment to see when maintenance has been completed and any upcoming PM's that we need to plan for. I also modify reports in IQS to make it easier for managers to use. I add the new users into IQS and help them with any issues they run into. The software has made it easier for us to show our customers how we are maintaining our equipment during audits.

Vendor Response

by IQS on October 13, 2016

Your story about how the IQS software has made an impact to your job is inspiring, Carl. It is great to hear how Red Dot Corporation is able to wow customers during audits and support employees with the reports they need. Thank you for your review, and be sure to check out iqs.com for a list of the quality management processes we support.

IQS Organizes everything!

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: IQS is a very user-friendly program that has helped our company organize all of our quality control needs. Our initial training went beyond learning the software, to helping us think through business decisions in order to maximize our use of the software. When we upgraded our SQL Server Tech Support made the move quick and easy. This software has replaced the use of numerous spreadsheets and forms freeing up much-needed space. We have customized reports and screens with no problems. Customer Service is very prompt and easy to work with - I definitely recommend IQS!

Vendor Response

by IQS on October 13, 2016

Laura, thank you for taking your time to review IQS and your experience with not only our QMS software but our services team as well. NSK Industries has been a customer for several years and has been really able to make the IQS application work for the organization. Be sure to check out the customer support center for the community forum, documentation and special announcements.

IT Director

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use and tech support staff

Overall: I mainly support the application, but our users love the software and the technical & customer service staff are very friendly & helpful.

Vendor Response

by IQS on October 13, 2016

Ed, thank you for taking the time to comment as to the efficiency and effectiveness of our services team. Carlisle Brake & Friction is a valued customer and we strive to provide rapid and successful implementations. See what¿s new with IQS by logging into the support center.

Great solution for medium sized business or large enterprises

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Active development and great customer support. Covers all features our quality department required.

Cons: Forced Internet Explorer usage for Web 2.0 version. Interface tends to lag a bit when tabbing through fields.

Overall: There are two version of the IQS software, the currently deployed Web 2.0 version, and their new version TruBox. The current version is a bit clunky (requiring Internet Explorer in Compatibility Mode), though the new direction they're heading corrects that.

We use this software for defect tracking the whole way through the process. Equipment/Gage management modules are available that are full featured whether you're one location, or many across the globe. Implementation with existing systems was a breeze.

The only downside I can see aside from the old interface would be that development work seems focused more on helping large enterprises get the most out of it. The complexity may be a bit much for a smaller business.

Have been to the user group meetings and met many of the staff personally. The customer service has always been above and beyond.

Recommendations to other buyers: If implementing a new system, wait for the new Trubox version. While the Web 2.0 version is stable, and migrating data is a possibility, I feel total cost of implementation would be lower to deploy straight to the new version.

Vendor Response

by IQS on October 13, 2016

Classic Turning is a valuable customer to IQS, David, and we thank you for your candor in this review. With the upcoming customer product webinars, you will learn even more about how IQS has made the user experience a top priority for every person in any size company. We invite you to login to the support center to see all current customer announcements.

Wishing the User Interface had gone through a proper UX process

Oct 13, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I enjoyed working with the people at IQS - they were very helpful and prompt responders. The Software itself has great features - but could use a significant UX treatment. It's an expensive process ( minimum $80,000) but would really benefit the user and set IQS apart in the market.

Vendor Response

by IQS on October 31, 2016

Annette, thank you for taking the time to review IQS; we appreciate your input and your accolades as to the responsiveness of our service team. Since you commented on the UI, we'd like for you to reach out to your customer service rep (Renee B. 440.788.2734) to learn more about the newest version of the IQS application which made user experience a top priority and places personalization control in the hands of the customer. Information is also available by logging into the IQS customer support center.

Turn key system with all of the key functions I need.

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Overall: Use of the IQS system to control my calibration system has proven to be very effective. The efficiency in which I can designate given task due dates with the instruction for what is needed is a key area of use for my organization.

Vendor Response

by IQS on October 13, 2016

We appreciate you taking the time to comment as to how the IQS gauge calibration application has impacted your job, Shawn. NMHX Trim USA may benefit from looking into additional modules within the enterprise quality management suite of products. Please contact your sales rep (Brian at 440.788.2733) for more information or visit iqs.com.

The software is detailed and yet simplistic to use.

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to learn and teach to others. Navigation throughout the software has a nice flow. The reports in the module are easy to use and find. The ability to customize reports as needed.

If all sections of a module are not utilized there is currently not a way to remove those sections.

New Customer

Aug 11, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The implementation and general service support has been outstanding!

Cons: Would like to see a little more emphasis in efficiency of use for power users. Although, the new version may have addressed this.

Recommendations to other buyers: Write down all the features you are in need of, and would like, before evaluating software.

Vendor Response

by IQS on January 11, 2017

Ray, thank you for reviewing IQS. Qual-Fab is a valued customer of IQS, and we are pleased that you have rated Customer Support with 5 stars. If you would like to see the most recent changes to IQS on the Trubox platform, please reach out to customer service or your sales manager for a demonstration. IQS has taken the user experience to new heights, and we love to share the capabilities.

Implemented IQS within organization

May 22, 2015
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that all of our QMS is maintained within one system instead of scattered throughout our internal network. Everyone has easy access.

Cons: Not always the most intuitive user-interface. People who don't use computers regularly struggle to learn this system.

Recommendations to other buyers: Utilize the great customer service and customer network within IQS. Talk to existing customers to learn best practices.

Vendor Response

by IQS on January 11, 2017

Thank you for the review, Mary. Your feedback is valuable to IQS. We are pleased to see you encouraging others to speak to other users of IQS ¿ and the User Group Meetings are the best place to do that face-to-face. Be sure to visit the Customer Support Center for other opportunities to connect with peers and learn about ways to best utilize the IQS software.