# Page 4 | Insightful Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Insightful the right Employee Monitoring solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142813/Workpuls/reviews --- Insightful 4.8 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 30th, 2026 # Page 4 - Reviews of Insightful ## Showing most helpful reviews Showing 76-100 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Security Legal Services Used the software for: 1-2 years ### "OK Software - It can get expensive" November 15, 2023 4.0 Their support is chat/email only. this is sort of terrible when you are trying to solve a problem. it would be fine if software was free of charge so it was best effort support... however - if I am paying for it I expect to be able to talk to someone, especially if it is a billing issue and they are overbilling me. Pros I think that it is relatively easy to manage. Cons Their Account management is terrible. We are constantly overpaying because software picks up system users like local admin, Default1, SYSTEM .. and charges you for it... for each machine. this can get expensive in a hurry if you are not looking at the console constantly Review Source ME Mark E. CEO Marketing and Advertising Used the software for: 2+ years ### "Great app for remote employee time tracking " April 11, 2019 5.0 Automated time tracking is great tool - guys adjusted it to our needs Remote employee monitoring - great but I solely used it to see what types of apps and websites our employees use Screenshots - we do not use this since ethically it is not accepted in our organisation, but could be a great tool for those who need it. They have projects and tasks - this has added significant value for us. Overall it was the only software we tested in this industry that was simple to instal and to use. Pros We are using it for time tracking purposes only, although this is great app for employee monitoring - they have screenshots which can be activated and turned off easily. I have tried using different options, as we have an international remote team and for us this solution was the best since their price was acceptable, it was simple, provided us with all the functionality we needed and they had cloud based option. Their support is also great. Initially we were afraid to make such an upfront investment as they did not have local partner, however their support system is good and we did not have any problems. This app allowed us to improve our overall operations and provided me with an opportunity to have a clear picture of our time spent and quality of work that our team is providing. Cons The design can be improved. Also they are American company, they are not present in my country Review Source Aniket J. Product Manager Computer Software Used the software for: 1-2 years ### "Useful tool for productivity monitoring of teams" June 6, 2022 5.0 Pros Easy setup. Minimum learning curve. Good UX Easy productivity monitoring. Cons The app used to have unplanned downtimes or bugs some times in late 2021-early 2022. But this seems fixed now. Alternatives considered [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/) Reason for choosing Insightful Cost effective Review Source VR Verified Reviewer Chief Revenue Officer Computer Software Used the software for: Less than 6 months ### "Great tool to use in remote culture" February 9, 2024 5.0 So far the experience has been great! As we scale up I think this tool will be important to our software stack. Pros I like the "Gamification" of the productivity score. We plan to use this internally for our own employee scoring metrics Cons I wish there were more integrations with external data sources to push data from insightful, for example, Google Sheets or Slack. Lots of ways to bring information in, but very few ways to push information out. Review Source FB Fatmir B. Real Time Analyst Outsourcing/Offshoring Used the software for: 6-12 months ### "Insightful Review" April 21, 2023 4.0 It has been a great experience using Insightful so far, however I need to point out that Insightful needs to adapt much more to our business needs though they have been doing their best. In overall our experience has been quite fruitful. Pros Time TrackingProductivity Monitoring Attendance Tracking Cons Real time monitoring needs to be aligned a bit more with our needs but that's a work in progress as far as we have been informed. Review Source VR Verified Reviewer Accounting Construction Used the software for: I used a free trial ### "My best review of Insightful" October 19, 2023 5.0 It helped me a lot with my company and employees. They don't late at work anymore, work harder and my sales is going higher. I am very satisfied. Pros User friendly interface, intuitive application, neat UI, flexibility, lots of features etc Cons Price is too low you should go higher guys Review Source Ezéchiel D. Agent Construction Used the software for: Less than 6 months ### "Avis insightful" September 29, 2023 5.0 it's a good software for project management only that time tracking doesn't work too much Pros Wow what software!!! I really appreciated the interface which is simple. Likewise it has very good and excellent customer support. Cons Unfortunately time tracking doesn't work at all, especially for employees. That's what's deplorable, otherwise it's good software. Review Source AdlAL Allison de los Angeles L. Regional HR Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Insightful is great" December 2, 2022 5.0 we love it, is great to calculate payroll Pros Hiw easy it was to implement and use, is very friendly and reliable with on time data Cons There are many bugs and glitches out of nowhere, and it cannot be connected to other apps for automation Alternatives considered [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Insightful because it had everything in one place Review Source IS Imran S. Operations Manager Accounting Used the software for: 1-2 years ### "Truly Insightful Data" June 9, 2022 5.0 Pros The ability to easily set up the software and bring the team online using a very user friendly interface has greatly impacted the ability to roll out the software throughout the organization The ability to have a live dashboard and to select screenshots to be taken every hour or the like is great - the ability to choose productivity models to best determine team success is outstanding Cons The product exceeds all expectations - i honestly cannot list any cons Review Source SO Sherrily O. Director for Client Services Computer Software Used the software for: 2+ years ### "Practical and easy to use" July 5, 2022 4.0 Pros This has been useful for our organization transitioning from office to work from home arrangements. We are able to do timekeeping and monitoring of productivity of our employees with this application. It is easy to setup and easy to use. Cons There were a few times when some employees encountered error in their records. It seemed that intermittent connection issues or power interruption could have caused the problem. Although this seldom happens, I hope it would be handled well by the app. Review Source MA Moh A. Digital Marketer Information Technology and Services Used the software for: 6-12 months ### "Best Software To Increase Productivity" February 7, 2022 5.0 Overall i am very happy to use workpuls, because obviously it increases the productivity. What else does any organization or employee need? Pros Workpuls is one of the best software I have used to increase productivity. Workpuls is sending random screenshot every 5 minutes, along with capturing the use of mice and keyboards that will directly show the productivity of the employee. I personally like work puls is because they are providing seamless API integration to take data from it. Cons Several time i have faced two type of problems while using workpuls and i compalin the team for the same but I think this issue is still not fixed and need to solve Asap. 1- Sometimes work puls didn't pick the right time let's say if you clock out at 9:00 pm and last syn was done at 8:50 pm then it will show your 8:50 pm lockout time. 2- It happens very rare like once in a month, it doesn't work like a hang issue. Review Source EjM Elaiza jane M. Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Worth the spending" November 21, 2022 5.0 It was great. Pros Its very important to continualy track the performance of each employees Cons Some features are hard to find or navigate. Review Source Ritche A. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Easy To Use Time Tracking Tool" June 27, 2022 5.0 Pros The easy GUI and straight to the point tabs for work any break Cons Too early to tell. Nothing as far as I observe Review Source LM Laura M. Director of Operations/Owner Construction Used the software for: Less than 6 months ### "Workpuls fulfilled all of our wants and needs in a time tracker after trying several others. " July 28, 2017 5.0 We are able to manage employee time without a problem. We save piles of management time. Pros Workpuls has included all of the features that will not only assure an employer that they are only paying for time productively worked, but also that employees will be assured that they are not losing out on any of their hard earned minutes. We have found Workpuls to be the most accurate time tracker with the ability to customize Idle time outs as per how your employees work. The Desktop agent can run with as little interruption as you choose, from no employee interaction, to very simple start and stopping the tracking of their time. The combination of Screenshots and the ability to categorize apps and websites by Productive, Neutral, or Non productive, is a great tool to ensuring that you are getting the productivity that you hope for from your staff, as well as allowing analysis to see how your company could operate more efficiently maybe. We also very much like that employees are able to see their screenshots, as well as apps and websites visited throughout their day. This is also a great tool for them. Some employers may also appreciate that these features are optional. You can choose to, or not to allow your employees different permissions & privileges. Workpuls has done an outstanding job in the way of thinking of everything. Although there is always something that you wish for, that one app has that another does not, I have yet to find anything missing from Workpuls that I can't live without. They're customer service is impeccable! Review Source VV Veerapandian V. Business Owner Design Used the software for: 1-2 years ### "MES Review" October 31, 2022 5.0 Great. Pros Remote team engagement and their activities tracking helps our business with team members working at different locations. Product is easy to use. Cons Iam not sure, if there is an option of screen sharing, and audio interaction enabled feature may help improve. Reason for choosing Insightful I gone over multiple reviews and i got what i want in this product so finally choose Workpuls (Insightful) Review Source RB Rowena B. Team lead Information Technology and Services Used the software for: 2+ years ### "User friendly" March 21, 2023 5.0 Pros Insightful is user friendly. It's easy to navigate. If there are errors or issues encountered, they are handled immediately and will be addressed soon. Cons The update of the software is not readily available to the users. If the existing users need to re-install the updated software is not readily available. Review Source JPD John Paul D. Quality Auditor Hospital & Health Care Used the software for: 1-2 years ### "Best timetracking software of 2023" February 14, 2023 5.0 Pros The app is super easy to use. The environment is user-friendly that even a non-techie can navigate with ease. Cons I just love everything about it so there's none. Review Source LBM Laura Beth M. VP, Chief Human Resources & Corporate Communications Officer Insurance Used the software for: 2+ years ### "Powerful and effective tool! " June 16, 2023 4.0 Understanding how our workforce is working while in the office as well as remote. What started as a tool that we needed during COVID and evolved into a tool that we rely on to understand how our folks spend their time. Pros Very easy to set up and use to help in coaching and understanding employee productivity. Cons At times have employees who are not tracking Review Source DE Dinky E. Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Helpful and friendly Customer Support!" May 20, 2022 5.0 Pros Customer Support, Ability to keep track time and monitor employees Cons Merging employees in different system. Integration with other products. Auto labeling of apps and websites Review Source RM Rob M. IT Support/Administrator Consumer Services Used the software for: 6-12 months ### "Insightful Review" May 27, 2022 5.0 Pros The time tracking was our primary reason for using the software Cons I haven't really came across any cons about it Review Source KZ Kateryna Z. Team Lead Information Technology and Services Used the software for: 6-12 months ### "An amazing app for time productivity management" September 15, 2022 5.0 Pros It helps to track productive time for each agent, manage time management for each task and allows to see the fields for improvements Cons You need to remember to turn it off once you finish your working day or want a couple of hours break :) Review Source SP Stefan P. Manager Telecommunications Used the software for: 1-2 years ### "Insightful review" June 17, 2022 5.0 Pros I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface. Cons I think integration with outlook calendar will be very useful. Review Source MK Musavir K. Co-founder Publishing Used the software for: 6-12 months ### "Easy To Use, Economical, Time saving " May 18, 2022 4.0 Pros Time tracking, Manual Time, Break, Screenshot through this we can manage the privacy. It is must have tool for work from home. Cons sometime there is huge gap between login period and computer activities. Review Source DS David S. Project Manager Financial Services Used the software for: 6-12 months ### "We love insightful!" January 14, 2023 5.0 We love using it, and it is a very helpful tool when running a remote team! Pros The easy ability to track employees hours spent working, along with what they were working on and when! Cons We haven't discovered any cons about Insightful so far! Review Source AH Anastasiia H. Account Manager Information Services Used the software for: 1-2 years ### "Good solution to control your team" January 17, 2023 5.0 Insightful helps to put a bit of control on my team without annoying pop ups for them. Pros Time tracking, managing schedules, productivity vs idle time Cons Maybe a bit more of reporting would be great Review Source Talk to a Capterra advisor for free and get results within 15 minutes.