# Insightful Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Insightful Software - reviews, pricing plans, popular comparisons to other Employee Monitoring products and more. Source: https://www.capterra.com/p/142813/Workpuls --- # Insightful Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Insightful ## What is Insightful? Insightful’s employee monitoring software shows you how work happens in real time. It tracks app use, websites, and idle time without distracting your team. You can spot slowdowns and improve workflows using clear, actionable data. For remote teams, Insightful keeps operations visible and fair. The screen monitoring software offer deeper insights while respecting employee boundaries. Plus, all the settings in the remote employee monitoring software are flexible. Insightful adapts to any work setup, making it one of the top choices for employee monitoring today. ## What is Insightful used for? [Time Tracking](https://www.capterra.com/time-tracking-software/)[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)[Productivity](https://www.capterra.com/productivity-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 219 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Attendance Tracking / 2026 - Call Center Workforce Management / 2026 - Employee Monitoring / 2026 - Productivity / 2026 - Remote Monitoring and Management / 2026 - Remote Work / 2026 - Task Management / 2026 - Time and Expense / 2026 - Time Clock / 2026 - Time Tracking / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Call Center Workforce Management / 2026 - Productivity / 2026 - Remote Monitoring and Management / 2026 - Time Clock / 2026 - Workflow Management / 2026 ## Insightful alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.9 (4,829)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (3,019)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (1,846)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142813/Workpuls/alternatives/) ## FAQs about Insightful Overview ### What problems does Insightful solve? Insightful solves inaccurate time tracking, hidden idle time, unclear workload distribution, and weak visibility into app usage, attendance, and productivity trends. It helps managers, team leads, HR, and remote or hybrid operations teams replace manual status checks with real-time dashboards, objective performance reporting, and data for coaching, scheduling, and balancing workloads. Answer based on 121 reviews Overview ### Which roles and teams benefit most from Insightful? Insightful is most used by executives, operations leaders, team managers, and client-facing teams that need visibility into productivity and time usage. CEOs, founders, and owners use it to monitor workforce performance, while operations, IT, and account teams rely on it for workload tracking, process oversight, and remote team accountability. Answer based on 189 reviews Overview ### What company size and industries is Insightful built for? Insightful is built for businesses of all sizes, with strongest adoption among small businesses at 76% and in Information Technology and Services at 18%. It also serves midsize businesses at 14% and enterprises at 10%, with additional use across Computer Software at 11% and Outsourcing/Offshoring at 6%. Answer based on 198 reviews Features and Usability ### What are the key features of Insightful? Insightful includes core workforce management features like time tracking, attendance tracking, and productivity monitoring, plus differentiators such as employee monitoring, screenshot capture, app and website usage tracking, and real-time dashboards. Reviewers also frequently highlight performance reporting and customizable productivity metrics for managing remote and office teams. Answer based on 74 reviews Pricing ### How much does it cost and what fees or limitations are included? Insightful starts at $10/user/month for the Workforce Analytics plan, with Workflow Optimization at 15 and the Work Intelligence Bundle at 20. A free trial is available and no credit card is required. Reviewers call pricing reasonable and transparent, though larger teams report costs rising quickly, extra charges, and premium-feature upsells. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Insightful integrate with? Insightful integrates with more than 80 third-party tools, including Asana, Azure DevOps, BambooHR, Basecamp, Bitbucket, ClickUp, Dayforce HCM, and Deel. Its catalog spans project management and development platforms alongside HR and workforce systems used for scheduling, payroll, and employee data management. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Insightful? Insightful is generally quick to onboard, with reviewers describing easy setup, a minimal learning curve, and an intuitive interface that team members pick up fast. It offers live online training, webinars, videos, and documentation. Everyday users tend to onboard quickly, while admins may need more time to tailor settings to business needs. Answer based on 12 reviews Getting Started and Support ### What customer support options does Insightful offer, and how do users rate the experience? Insightful offers email/help desk, FAQ/forum, a knowledge base, and chat. Users generally describe support as responsive, helpful, and quick to follow up, with several noting issues were resolved during setup or after technical problems. Some frustration appears around billing or account changes, where resolution could take longer. Answer based on 38 reviews Ease of use ### Is Insightful easy to use for managers and employees? Insightful feels easy to learn and quick to adopt for many managers, operations teams, and small business users. It offers a clear interface, simple installation, and accessible reporting, even for non-technical staff, though some new users want more onboarding guidance, training details, and workflow-specific setup help. Answer based on 74 reviews ## Who uses Insightful? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 116 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 116 reviews Administrative 27% Administrative 27% IT & Software Development 15% Consulting 13% Finance & Accounting 7% Others 38% Top industries Based on 116 reviews Information Technology and Services 47% Computer Software 20% Insurance 14% Accounting 11% Other 8% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.6 (68) 88.24% of 68 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Productivity Analysis 4.6 (67) 86.57% of 67 reviewers that rated this feature as important or highly important Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Online Time Tracking 4.8 (65) 87.69% of 65 reviewers that rated this feature as important or highly important Track employee and task times using internet connection Timesheet Management 4.6 (60) 86.67% of 60 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Activity Dashboard 4.6 (56) 85.71% of 56 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Task Management 4.6 (56) 76.79% of 56 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Insightful 73 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automate recording of time to reduce human error Track visitors'/audience's responses across web pages and other optimized content Track billable hours and/or non-billable expenses for work performed Create, manage, and send invoices or bills to customers Facial or other physical recognition to confirm identity See what internet pages were visited by users Provides a channel for team members to share media files, communicate, and work together Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage the processes involved when making the application ready for use Monitor and track what your employees are doing Conduct & deliver coaching sessions to improve employee performance or facilitate development Electronic storage of staff/employee contact information and job status in a centralized repository Assign working shifts or tasks to employees based on their availability Monitor and record expenses such as purchases or charges incurred Designed for call centers Intended to be used by managed service providers Use AI to generate content in the form of text, images, videos, etc. Automates core HR functions such as talent management, employee evaluation and learning management Track and report on times with no activity Track interaction history by documenting conversations for contacts Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Manage and track employee attendance Observe and track the demand, usage, progress or quality of a system, product, or user Different tiers of pricing and billing for different employees and situations Allow users to create, edit, and sort multiple notes Track employee and task times without internet connection Track/log the amount of time employees worked per job using a timer Track employee and task times using internet connection Manage and record overtime hours for hourly employees Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Plan availability and assign specific time slots for tasks and resources Capture what is happening on a computer screen Record and save a video file of what is happening on a computer screen Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Track assignment and completion of tasks and progress/statuses on projects Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track time worked per project Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Track the amount of time spent on a job or task Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (189) 4.6 Based on 189 reviews ## Pricing Value for money 4.7 (188) Free Trial [View pricing plan details](https://www.capterra.com/p/142813/Workpuls/pricing/) Workforce Analytics $8.00 Per User,Per Month It includes: - 2 Factor Authentication - Activities Tracking - API - Categorization - Live Support - Manual Time Entries - Productivity Tracking - Real Time Monitoring - Stealth Mode Workflow Optimization $12.00 Per User,Per Month It includes: - 2 Factor Authentication - Activities Tracking - API - Categorization - Live Support - Manual Time Entries - Productivity Tracking - Project Management - Real Time Monitoring - Stealth Mode - Time on Projects and Tasks Bundle (Analytics + Optimization) $16.00 Per User,Per Month It includes: - 2 Factor Authentication - Activities Tracking - API - Automatic Time Tacking Customized for Specific Industry - Categorization - Live Support - Manual Time Entries - Productivity Tracking - Project Management - Real Time Monitoring - Stealth Mode - Time on Projects and Tasks Value for money 4.7 (188) 4.7 Based on 188 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (208) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (208) 4.7 Based on 208 reviews ## User reviews Overall rating 4.8 Based on 219 reviews Filter by rating 5(183) 4(31) 3(2) 2(2) 1(1) Mentioned topic Sorted by most recent MS Milan S. Supervisor Marketing and Advertising ### "Insightful Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2026 I have no complaints to voice, even while being on the client and supervising side, it definitely makes the job a lot easier the whole way round Pros How easy it is to use, screening and using the filters to track individuals and individual apps that help with making sure everyone stays active Cons The intervals of the screenshots, sometimes if there's a no- on-demand screenshot taken, the interval can be as high as 5 minutes \* not sure if this is company settings \* Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rudd B. Systems Administrator Civil Engineering ### "Easy to use, recommended." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2026 Excellent. Their customer support has been top notch and the product perfectly does what it is intended to do. Pros This was super easy to implement across 200 users via Intune. It works almost flawlessly and has very good dashboards for following up. The api allows automations to run off certain triggers and statistics. Cons Occasionally the system tray Icon dosn't appear - a reset of the computer usually resolves it but that's unoptimal. Alternatives considered [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Reasons for choosing Insightful I actually cant rmeember which competitor products I tried it was long ago though I trialled insightful and another 2 I found insightful to be best for features we wanted and the most mature of what I tested. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2026 Hi Rudd, A 200-seat rollout through Intune going off almost without a hitch, that's no small feat. Deployments at that scale can get messy fast, so it's a real pleasure yours didn't. Thanks for the detailed review! And you're clearly using the platform to the hilt: Automations off triggers and statistics via the API, dashboards for follow-up. That's Insightful at its fullest: workforce intelligence in action, not just a tracker, with your data working for you to surface what's driving results and where to double down. On the system-tray icon playing hide-and-seek now and then - a reset shouldn't have to be the fix, so that's worth a proper look. You've already found our support top notch, so do flag it to them; they'd much rather sort the cause than leave you rebooting. Choosing us over a couple of others - and calling us the most mature of the bunch - isn't lost on us. We intend to keep proving you right. Best regards, The Insightful Team KD Kyra D. Operations Administrator Real Estate ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 Pros I like the ability to customize settings. One of my favorite features is being able to zoom in on screenshots. Good support and good value for the price! Cons I don't like that real-time insights show in the employee's time zone instead of the admin's time zone. It would be nice to have a toggle option for this in the future. Switched from [Scrin.io](https://www.capterra.com/p/10018116/Scrin-io/) Very limited functionality. Not many screenshots per hour. Archaic platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2026 Hi Kyra, This was good to read, thank you! Zooming in on screenshots making your list of favorites is a fun detail to hear. A small, practical touch that quietly does a lot. And after coming from something you found archaic and limited, it's great the difference shows. That breadth is rather the point - Insightful is a full workforce intelligence platform, and tracking is just the doorway in. Past it, there's a good deal more to grow into: How to amplify what's already working, or what your strongest people do differently. On the Real-time insights landing in the employee's time zone rather than yours - that's a fair thing to want when you're overseeing people across zones. We'll pass your feedback to our Development team. Good support paired with good value is something we work hard at, so it's great to see both land for you. Glad you made the switch, and you know where we are as you settle in. Best regards, The Insightful Team YC Yu C. Consultant Health, Wellness and Fitness ### "Useful Helpdesk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2026 I have to use it for work. It is relatively easy to use once i figured out the firewall problem, that the helpdesk pointed out. Pros Easy to use for recording work time. I had trouble with the app, and the help quickly located the problem. Cons Separate app and website. It would be nice if i can log work hour using the website as well, instead of a separate app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2026 Hi Yu, Thank you for writing this up! When something's part of your daily work routine, "easy to use" makes all the difference. Nobody wants to wrestle with a tool they have to open every day, so we're really glad recording your time with Insightful has felt straightforward. Smooth sailing from here, hopefully, and if anything ever trips you up again, the helpdesk's got you. Best regards, The Insightful Team ML Marcos L. Project Expert Information Technology and Services ### "Insightful manage your time and income meanwhile you maximize your time and income" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2026 Very good, it's accurate and reliable. You get permanent quick support, making your time easier and more efficient. Pros It's easy and user-friendly — just a few clicks. You pay attention to your responsibility at work out of worries of income miscalculations Cons The additional App needed to be installed (Workpuls), not because of the App itself, but because of the double play in the computer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Marcos, Thank you for this! There's real reassurance in knowing your hours are logged accurately, and we're glad that's lifted a worry for you in just a few clicks, no less. About that extra app: good news, it's simply us! "Workpuls" is Insightful's old name, so what you installed isn't a second program at all, it's the same product wearing its old branding. It's the piece that records your time in the background, and that data is what then fills your in-browser dashboards and reports (plus a few features your org's admins configure). That's genuinely all there is to it. As for the always-on, quick support: Hats off to our team. They're around whenever a question comes up, so just give them a shout anytime. Best regards, The Insightful Team MM MONTSERRAT M. graphic designer Design ### "Positive review for Insightfull" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 my experience has been great so far, I had an issue where a link to inscribe was not working and I wrote customer support for that and they answered and solved the issue right away. Pros Team collaboration was great They answered my request really fast and then made a follow up which is really important. Cons I am yet getting to know Insightful I haven't really experienced anything negative at the moment. Although I had a minor issue with a link that was not working but solved really fast. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Montserrat, Thanks for writing this. A fast answer is great on its own, but a team that follows up afterwards? That's what tells you they're genuinely in your corner! Since you're still getting to know Insightful, welcome aboard! There's a lot to explore, and between our team and a thorough help center, you'll never be short of a hand. Best regards, The Insightful Team GV Garth V. Applied AI Educator Professional Training & Coaching ### "A smart, fast, reliable app that's easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 As a behavioral science practitioner and project manager, I was impressed with my overall user experience with Insightful. It's well designed with an excellent interface and reliable performance. Pros Insightful is a smart, fast reliable app that's easy to use for task management, team collaboration, and project management. It was a quick learning curve after I installed it. I can trust the security of the app, too. Cons If I accidentally shut down the Insightful active window on my laptop, it's hard for me to find the app again to launch it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Garth, Thank you for the review! Hearing that the interface and design landed well with a behavioral science practitioner means a fair bit. You'd spot the rough edges most of us would miss. And the quick learning curve is a nice bonus, because there's plenty of depth waiting beyond it. Here's to many smooth projects ahead, and if you ever want to explore that deeper side, just reach out. Best regards, The Insightful Team MR Michael R. AI Trainer Internet ### "Simple and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 My experience has been good because the software allows me to log and track time while working on a project. Pros The software made it simple for me to log hours while working on a project. The logged time was linked with a payment system. Cons At first, I did not know where to find the timer, mainly because I had forgotten the directions from the set of instructions from my onboarding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Michael, We love that logging your hours felt so effortless: just clock in your time and get right back to the work. And the part where it links straight to payment? That's the good stuff - your hours turning into payment without a single extra step. Here's to plenty more easy logs ahead, and you know where to find us if you ever need a hand. Thanks for reviewing us here. Best regards, The Insightful Team JC Joseph C. Director Education Management ### "Amzing experience using Insightful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Simply Great. It fulfills the intended purpose. It guarantees that there is a bond of trust, whether in asynchronous or synchronous engagement. Pros It is efficient and easy to use for project schedule tracking, collaboration in a remote environment, embedding security, and trust Cons I do not have a dislike in the context of the purpose. I assume it provides security for the client, ensuring that they derive value for the money they pay to their employees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Joseph, Thanks so much for this! It means a lot that trust is what stood out for you: A steady bond that holds whether your team is working in sync or apart. And you're right to expect security at the core: it's not just an assumption. Data privacy and protection sit at the heart of how Insightful is built, and transparency is something we genuinely advocate for. It's clearly earning its keep for your remote collaboration and schedule tracking, too. There's plenty more under the hood, since Insightful is a full workforce intelligence platform that works just as well for hybrid and in-office teams looking to amplify what's already working. Whatever the engagement looks like, we're right here when you need us. Best regards, The Insightful Team CB Carl B. Evaluator Computer Software ### "It works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 16, 2026 It is working well and smoothly transmits my time to the client. Simply clicking the play button is really all I have had to do now. Pros Straight-forward and operates in the background. Once you turn it on, there's no need for further interaction until your task is completed. Cons The initial startup steps were not very clear. However, customer service responded quickly and solved my issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2026 Hi Carl, Thanks for sharing this! There's a quiet satisfaction in software that just runs in the background once you hit play, and we're glad that's been your experience. On those first steps feeling less than clear: There's a fair bit more under the hood than that play button lets on. Insightful is a full workforce intelligence platform built to handle a wide range of use cases, so the early stretch can take a moment to click. That's exactly why we've built a thorough help center, a strong AI assistant, and a set of product tours to get people up to speed quickly. And big credit to our support team for jumping in and sorting you out so fast, that quick turnaround is what they do best. Whenever you need us down the road, we're only a message away. Best regards, The Insightful Team [View all Reviews](https://www.capterra.com/p/142813/Workpuls/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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