dwellingLIVE

dwellingLIVE

1.5 / 5 4 reviews

Who Uses This Software?

Gated & guard gated Community Homeowner Associations, Property Management Companies.


Average Ratings

4 Reviews
  • 1.5 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • dwellingLIVE
  • dwellinglive.com/

About dwellingLIVE

The dwellingLIVE Visitor Management System is the premier solution for communities of any type and size who are concerned about controlling who comes and goes in their community. It provides Community Managers and HOAs with a flexible, web-based interface through which they can configure and monitor the system. Gate Attendants can expedite visitor and resident access through purpose-built computers, while still maintaining a highly secure and professional image.


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dwellingLIVE Features

  • ID Scan
  • ID Tags
  • Office Directory
  • Pre-Registration
  • Self-Registration
  • Visitor Check-in
  • Visitor Tracking
  • Watch List

dwellingLIVE Reviews Recently Reviewed!

System cannot keep track of its users, therefore login becomes impossible.

Oct 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Can not get logged in, therefore, I view the software as unusable. It took weeks for the builder to get me access. Only worked once.

Overall: Software does not work if users cannot get logged in. Who do you call when you have a problem or need support?

I don't understand this company

Nov 11, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It does what it's supposed to.

Cons: No one answers the phones or returns emails. Non existent tech support.

Overall: This company does not give a _ _ _ _ . We tried reaching their tech support for 2 weeks. Absolute silence. Switching all of our communities over to a new product ASAP. Called a few "partners" listed on their website and many didn't even know who DwellingLIVE was. Very, very strange. It's a bummer because their product actually works OK.

Recommendations to other buyers: Don't bother.

Non-existent support

Jun 21, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are other options.

Cons: Lack of documentation and support.

Overall: As an Assistant Community Manager I am at a loss regarding the DwellingLive complete lack of customer and technical support. I've called every number, sent emails and even posed as a potential customer to try to speak to someone at this company and have had zero luck. Every call is forwarded to a voicemail and no emails have ever been replied to. I work in a regional office of a nationwide property management company and we are now looking into any other option and will be speaking to Executive VP about considering a change.

Recommendations to other buyers: Don't do it.

Very weak for security and very expensive

May 24, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: By the time you cobble together enough pieces of hardware and software you have a pretty nice system. But it is complex and each component is very expensive and there is a bunch of leases for the software components. By the time you get it together you can be spending upwards of $1k per month after spending $25k for the hardware. There has to be a better way!