# FreshLime Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FreshLime Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/142854/FreshLime/alternatives --- # FreshLime Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FreshLime ## What is FreshLime? FreshLime is a customer engagement platform that utilizes artificial intelligence to provide local businesses with a simple way to build customer and maintain customer relationships that drive business growth. The platform automatically captures customer, marketing, transactional and other data to build unique customer profiles for the business. FreshLime's platform uses this data to increase customer interactions, feedback, reviews, referrals, and more repeat purchases. ## What is FreshLime used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Data Platform](https://www.capterra.com/customer-data-platform-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FreshLime?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.freshlime.com/&name=FreshLime) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FreshLime 3.3 (4) VS. [4.7 (453)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price $150 Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.7 (283) Value For Money 2.0 (4) Value For Money 4.5 (166) Customer Service 2.5 (4) Customer Service 4.6 (214) ## FreshLime alternatives [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (54)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Behavioral Analytics Track and analyse user behavior within a system or network Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results FreshLime 24 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and analyse user behavior within a system or network Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Combining data from different sources and providing a unified view Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store information about leads or contacts and track, manage and nurture them throughout the sales process Observe and track the demand, usage, progress or quality of a system, product, or user Adjust communications based on previous interactions or personal preferences Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Get Advice We can help you find the software with the features you need. Features 3.0 (4) 3.0 Based on 4 reviews ## Pricing Value for money 2.0 (4) Free Version Basic $150.00 Per Month Value for money 2.0 (4) 2.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (4) 2.5 Based on 4 reviews ## User reviews Overall rating 3.3 Based on 4 reviews Filter by rating 5(1) 4(0) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent WR Will R. Freelance Marketing Professional Marketing and Advertising ### "Overpriced and Buggy, I would Seek Out Alternatives" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 6, 2021 A bit frustrating experience overall. We took a gamble with paying for this software and it proved to be a mistake. Pros I was aesthetically pleasing and pretty easy to learn how to use. When working properly, the software really is effective. Cons Freshlime seems to be overly expensive for what you do get. Customer service is not great. Also, I had a bug where I lost leads due to issues in the system on their end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Ted K. PResident Construction ### "Slow service, chat bot and lost leads" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 21, 2020 Poor Pros Initial service was good. Their chat bot questions were not well written and they were slow to respond to requests. Later we started losing leads because their system did not send the leads properly. Cons Lost leads through their system breakdowns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lorraine P. Operations manager E-Learning ### "Hefty cost, and non- essential " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 August 2, 2020 Customer service was good and attentive. Request platform was aesthetically pleasing. The products just were not worth the money for us. Pros Great way to send review requests and build online reputation Cons Cost was very high, platform was not user friendly Reasons for choosing FreshLime Ability to customize review requests, reply to reviews Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Chase E. Associate ### "Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 22, 2018 I think that sometimes the user interface could be a bit easier to begin to learn at least in my opinion Pros I think that this platform has enabled myself to gain significant traction in getting better at my job Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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