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Restroworks(formerly known as Posist) is a B4B (Business-for-Business) company partnering with global restaurant chains in digital transformation via its unified restaurant technology platform. We are on a mission to make global restaurants prosperous. Restroworks powers 20,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience. Restroworks’ unified technology platform streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), out-of-house/ Integrations, Analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando's, Carl's Jr, Häagen-Dazs, and Subway are among a few brands using Posist to manage their processes, people, and place of operations. Restroworks is certified by ISO 27001, ISO 27017, SOC2 and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice.
Provider
Restroworks
Located In
India
Foundation
2012
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Videos, In Person, Webinars, Documentation
Support
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
Fine Dine Restaurants, QSRs, Bakeries, Cafes, Casual, Dine, Restaurants, Pizzerias, Sweet Shops, Food Trucks, Bars, Food Courts, Canteens, Cloud/Virtual/Dark Kitchens, Hotel Restaurants
Content Source: Restroworks
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Reviewers consistently praise the Restroworks support team for their prompt and efficient assistance, available 24/7. They find the implementation process smooth and appreciate the thorough training provided, which makes the software easy to use even for new team members. Users also commend the support team for their friendly and helpful nature, ensuring that any issues are quickly resolved.
Users find Restroworks' integration with PMS beneficial, as it ensures accurate backend data and efficient FOH POS & SCM management. However, they face challenges with the integration of Swiggy and Zomato, citing frequent issues with menu updates and system crashes. Additionally, the software's dependency on the internet and difficulties with image uploads are noted as areas needing improvement.
Pros
We have received positive feedback from our staff and customers alike, praising the system's ease of use and reliability.
The best part of the POSIST is, it is user-friendly and helps us manage the Restaurant operations. Also, customer support is very responsive and provides quick resolution.
Team is very happy with the POS and also very happy our management because they have live report for all the stores in their mobile phones.
The Implementation team service is top notch,they are helping us into difficulties. The team is very supportive and they are understanding the Food Businesses and requirements.
Cons
There is no such thing to dislike, the software operates as it is supposed to work/operate.
Can't say there is any feature to be disliked. Everything that is present in the system works without any problem.
The integration with Swiggy and Zomato is extremely painful with POS system as the system face consistent issues with menu updates and crashes from time to time.
Customer Service is available on-call, but the delivery is ZERO. Most modules come at additional costs, which makes this software expensive, yet in-effective.
"ITC Feedback For POSist "
Overall: Integrations are superb now vey easy to manage it in cloud kitchens as well
Pros: Very Quick respond and very polite for solution.Since very long time we are using POSist, Very good support, team is very politely to handle all the issues. We are ok to have POSist, Very friendly nature, superb support
Cons: Nothing to dislike, Overall very nice experience with POSIst. !00% recommended
"Review from Patwari Dhaba"
Pros: Overall Service is good and we have not any problem. The service of the support team is improved as compare to the earlier Support.
Cons: The Chatbot Feedback of the customers should appear in the Cockpit app as well.
"Arbys Review"
Pros: Easy to update and deployfaster sales update
Cons: Dependency on IOT deviceLess customization option on POS and KDS level
"Posist Application Review"
Overall: We can update the item status to out of stock and in stock from the billing screen only.
Pros: Support team is really good and helpful and in this we have some features to update the item status to out stock as per the availble stock in the kitchen and bar
Cons: That out of stock functionality i have mentioned that should automate from inventory management.
Vendor Response
"Vaoyage of Wellness Review for Restroworks."
Overall: Its good so far and team is very supportive.
Pros: We are satisfied with the Application and with their smart Card setup. For our inhouse canteen we have started the smart card and its stopped the cash flow. We have started assigning the smart card to all the staff with the recharge amount and they can reddem the amount in each bill. Reports are also good.
Cons: In first month due to the some mistake in inventory, We have faced some issue and they have suggested us to wait for month end. Now this is resolved.
Vendor Response
