--- title: "Restroworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Restroworks the right Source Code Management solution for you? Explore 676 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142877/Restroworks/reviews/" page_type: "reviews" language: "en" --- Restroworks 4.9 (676) [View alternatives](https://www.capterra.com/p/142877/Restroworks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Restroworks Ease of use 4.9 Customer Service 4.7 ## Pros and Cons in Reviews VV Vaisakhan V IT SupervisorRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “We particularly appreciate its real-time reporting capabilities, intuitive user interface, seamless aggregator integrations, and efficient kiosk solutions.“ August 29, 2026 HM Hussain M ManagerRestaurants, 51 - 200 employeesUsed the software for: 1-2 years. “If main pos is down then printing stops then needs to reload the entire application in other pos.“ May 27, 2026 SA Salman A Restaurant ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Restroworks best thing is online ordering you wont miss the orders even if internet goes down we have a seprate access to check online orders in a different portal which can be accessed through any mobile phone or laptop.“ June 29, 2026 PS Paan S ServerFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “Also, certain reports or settings can feel slightly complex until you get familiar with the system. And sometimes slowness issue in application.“ March 28, 2026 VM Vinoth M ManagerRestaurants, 51 - 200 employeesUsed the software for: 6-12 months. “We are using KDS Kitchen display screen where the menus are displaying directly in kitchen once order is punched from POS this helps restaurant in reducing time and maintain efficiency across the restaurants.“ April 11, 2026 RY Radha Y Store AdministratorFood & Beverages, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some time online order lands late on our billing screen but this issue might occur due to internet also.“ June 13, 2026 SM Shreyas M Restaurant ManagerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The best thing are the integrations available with the online platforms such as zomato and swiggy, it allows us to have control over the menu directly from our end“ May 7, 2026 RK Rakesh K ManagerRestaurants, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes printers are not working in running operations, but we call the support team for the help.“ May 26, 2026 ## Showing most helpful reviews Showing 1-25 of 676 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rahul Kumar V. IT Executive Restaurants Used the software for: 2+ years ### "Excellent UI, Simple Billing & Smooth Integrations with Strong Support" July 27, 2026 5.0 Overall, it’s easy to use for billing, and I’m able to generate all types of reports for any outlet. Pros UI is too good, billing options are very simple like comments, discount, CRM updation etc are very simple. Integrations with 3rd party are made simple to manage. Very good support team. Cons At times, connecting with the support team was a little difficult, and sometimes explaining the issue and getting a solution from new team members also felt challenging. Otherwise, I didn’t have any issues. Review Source VV Vaisakhan V. IT Supervisor Restaurants Used the software for: 2+ years ### "Reliable, Scalable, and Feature-Rich POS for Growing Restaurant Businesses" August 29, 2026 5.0 The availability of brand level, outlet level, and tab-level reports has greatly enhanced our ability to track and evaluate restaurant performance with accuracy and ease. Pros Restroworks POS is an excellent solution for businesses operating across multiple brands and markets. We particularly appreciate its real-time reporting capabilities, intuitive user interface, seamless aggregator integrations, and efficient kiosk solutions. The support team has been exceptional, offering 24/7 assistance whenever needed. We are especially grateful for the outstanding support and dedication of \[sensitive content hidden\] Their professionalism and commitment have made our experience with Restroworks truly positive. Cons We have to combine data from several reports to create one report that meets our business and financial reporting requirements. In combo item KDS mapping, the system routes orders based on the child items' KDS flow. As a result, the parent item is not visible on the corresponding KDS, creating operational challenges. Review Source Krishna Kanhaiya K. Assistant Manager Food & Beverages Used the software for: 1-2 years ### "Feedback submission" January 23, 2025 3.0 It is good experience with restroworks. I don't have any issue. Pros Smooth working and No interruption. Restroworks has no issue while connecting with network. Cons For multiple right for multiple user. We should one user id and password for multiple rigths Review Source PB Partha B. Food and Beverage Manager Hospitality Used the software for: Less than 6 months ### "A Very good software with good customer support" June 25, 2026 5.0 So far my experience is really good with implementation member \[sensitive content hidden\]. He is very good in understanding our requirement and quick to provide the solution. He is available all the time whenever we require support. Overall the software is also good operationwise. Pros Restroworks is giving the freedom from manual work by integrating with the PMS software directly. It is very to manage the restaurant with the help of restroworks. Customer support and implementation team member \[sensitive content hidden\] is very good with their understanding. It is possible to define the online payment separately. Cons The generation of the bill number is not effective as it generates the bill number starting from each terminal number and then starts from number 1. Instead it should continue the bill series which is already started on another terminal. Switched from [IDS Prime](https://www.capterra.com/p/198103/IDS-Prime/) Management is standardizing the software used in F&B department Review Source RS Rajat S. Restaurant Manager Hospitality Used the software for: 2+ years ### "Restroworks Multi-Station Routing is a Game-Changer" July 29, 2026 5.0 That level of depth is what really makes Restroworks stand out, especially when you’re managing multiple categories or outlets at once. Pros Restroworks really shines when it comes to kitchen orchestration. The multi-station routing feature is a total game-changer for multi-category operations. Splitting orders automatically—so the bar, grill, cold station, and pastry prep each get only what they need to see—slashes kitchen chatter and keeps order fulfillment moving smoothly during peak rush. Cons When category-to-station mappings are changed on the backend, the local POS terminal or KDS devices often keep using their locally stored data so they can continue operating offline if the internet drops. The downside is that they don’t always fetch the updated station-routing rules right away unless they’re forced to refresh. Review Source Saradindu G. Food And Beverage Executive Hospitality Used the software for: 2+ years ### "Superb Support while going live" September 2, 2026 5.0 We are very happy with the onboarding process of the software. \[sensitive content hidden\] helped us a a lot while making the software live for our hotel Pros Reporting facility of the software is very good. we can take reports using various parameters which helps us to respond to account and auditors effectively. Cons The integration with third party aggregators should have the facility to give sound notification on every system where the order is landing. Review Source RR Rahul R. Manager Food & Beverages Used the software for: 2+ years ### " Review from Tacobell Cyberhub Gurugram" August 20, 2026 5.0 The restaurant helps to get the online orders properly in delivery tabs without any hassle. The orders gets reflected in the KDS screen and gets assembled accordingly. The application helps to get reports with report scheduler alert everyday. Inventory management helps to track the various materials for out of stock and other tasks. Pros The application is best in billing, reports and inventory management. The application is fast for billing we can integrate the online aggregator where order gets auto accepted and settled. Which reduces cashier work flow. It has other integrations also like QR ordering, Magic Pin and Kiosk Integration. Cons For stock related changes sync takes alot of time. It should be fixed as operations hurdle sometimes because of it. Review Source MK Mohit K. Operation Head Hospitality Used the software for: 2+ years ### "Faster Checkout, Accurate Billing, and Real-Time Device Sync" July 31, 2026 5.0 If your internet setup is reliable and your staff is properly trained during onboarding and implementation, Restroworks is easily a 9/10 system for modern restaurant chains. Pros Accelerate checkout times and eliminate manual errors with rapid, accurate billing and instant receipts. Stay on top of business performance with automated, scheduled sales reporting, while keeping all your terminals, tablets, and mobile devices instantly synchronized in real time Cons Restroworks relies heavily on cloud infrastructure to enable real-time synchronization across terminals and aggregator platforms. Restroworks offers 24/7 technical support, which receives strong praise overall. Review Source AR Arpan R. Restaurant Manager Hospitality Used the software for: 2+ years ### "Strong Billing System Feedback By - Araku Originals Pvt.Ltd" September 4, 2026 5.0 Strong reporting format helping to track the real time sales report and system can be accessed from any place for reporting though the cockpit application. Pros Using Restroworks software for Billing more than 4 year at our all the outlet For Araku Originals very good Billing system with all new operation handing features great Customer Support and software is bugs and issues free easy to operate so that we can more focus on Customer experience. Cons Nothing best billing system to manage for enterprise level with great customer support they are available alaways for the assistance. Review Source SK Shadma K. Store Manager Hospitality Used the software for: 2+ years ### "Billing Feedback-by Frozen Fun" July 16, 2026 5.0 Best billing system with real time report able to manege the stock accordingly for sales we can access report from any place only reqire internet as this is cloud based system. Pros We are using Restroworks as billing system at our outlet Frozen Fun this the best billing system easy to use and true value for money very nice support system is bugs and issues free very good restaurant management system.would like to special mentioned for Mr.Mehta for the support and guidance. Cons Nothing as off now every thing is perfect only some time taking time to update the changes rest everything thing is perfect. Review Source RN Rebecca N. Operations Admin Restaurants Used the software for: Less than 6 months ### "Experience of using Posist at The Local and Tapas" June 13, 2025 5.0 Posist is great application to be used at food outlets. We are using the application at two of our resturants i.e The Local and Tapas. The application is very easy to setup and use. Pros Posist has helped us to reduce our workload, the front of the house has a feature of customisation request which is very easy to use. Copy paste order from one table to another is very easy to use. The application is very easy to use, any one can work on the application. Daily sales report, settlement report, sales by item category, discount report, btc report, online/other payment detail report are few of the reports that we check on a daily basis to get clear understanding of the day. Transaction info on receipt is a wonderful feature where it shows the breakdown of the payment on the receipt. Restroworks application being on cloud allows us to work from anywhere and make the changes to the system being on a remote location. \[sensitive content hidden\] is an exceptional Restroworks software trainer, characterized by his thorough preparation and efficient management of training time. He possesses a genuine passion for the software, which makes him an enthusiastic and engaging instructor. User-Centric Approach \[sensitive content hidden\] consistently focuses on how the software benefits the end-user, ensuring the training is always relevant and practical. He excels at building confidence, making users feel comfortable and proficient with the software. His training is marked by clarity and simplicity, delivered with an engaging presentation style. Supportive and Adaptive He consistently provides support, demonstrating immense patience and empathy in his teaching approach. \[sensitive content hidden\] is adept at problem-solving, quickly addressing issues that arise. He actively listens, paying close attention to trainees' questions and concerns, and is always open to feedback to continuously improve his methods. Academy is very easy to learn, it has clarity on all the modules. The part that it has videos makes in very good. We can even download the videos for future use. The fact that can run offline for 48 hours allows us to continue our operations without any problem as we sometime face internet issues. Cons There is one thing that i will like to have in the system is the functionality to check the billing screen from any device. This will allow us to check/monitor the changes made at the backend and have preview of the same. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Restroworks It failed to work for us, it was not properly customized for restaurant operations. Switched from [Yanolja Cloud Solution Restaurant POS](https://www.capterra.com/p/166571/eZee-Optimus/) Ezee optomus was lacking some features that we needed for operations and restroworks offered us all those features. Review Source PN PRERNA N. Sr. Accountant Restaurants Used the software for: 1-2 years ### "Billing feedback from-Aditya Birla New Age Hospitality" January 25, 2026 5.0 Overall, my experience with Restroworks has been very positive and reliable. The software has helped streamline restaurant operations by bringing billing, inventory, and reporting onto a single platform. Daily sales tracking is accurate, and the reports make it easier to analyze performance and control costs. The system is stable for day-to-day usage, even during peak business hours. Customer support has been responsive whenever assistance is required, especially during onboarding and feature clarifications. While there are occasional minor issues or bugs, they are resolved quickly without affecting operations. Pros What I like most about Restroworks is how well it covers every critical aspect of restaurant operations under one secure platform. The security standards are reliable, ensuring that sales data, inventory, and financial records are well protected. In terms of value for money, the pricing is justified considering the wide range of features offered, including inventory control, recipe management, POS integration, and reporting. The restaurant management tools make daily operations smooth across multiple outlets. Sales tracking is accurate and available in real time, which helps in better decision-making. Whenever issues arise, customer support is responsive and knowledgeable. While there are occasional bugs and issues, they are resolved quickly through updates, making the system dependable overall. Cons Nothing as off very good billing system to manage the restaurant. If any thing we will get connect with team. Review Source AP Abhijit P. DGM Restaurants Used the software for: 1-2 years ### "Simple, Feature Restaurant POS with Easy Delivery Integration" March 7, 2026 5.0 Majorly all the sales are recorded and able to check the reports as per our requirement. Any integration can be done like delivery partners. Printing, payment mode, online payment like options are made easy. Pros POS Billing is really having all the options related to restaurant. In and out having all the features. Also Integration for delivery really made easy receiving the orders and settle. Same as reports also we can get all type of reports for clusters. Overall simple and easy restaurant POS. Cons Initially faced some issues in integration but once setup done it is working fine, nothing issue. Also syncing some times issue. Review Source PS Praveen S. Manager Hospitality Used the software for: 2+ years ### "Simple and easy pos application- First coffee, Kailash Colony" January 15, 2026 5.0 We can update an item’s status to in stock or out of stock directly from the billing screen. With the right permissions, we can also manage prices at the cluster level. We can add items with their variants option for online orders, and for takeaway we can directly search for the variants option. This saves a lot of time. Pros Restroworks is a simple, easy, and feature-rich application. Restroworks is a new-generation POS application. I have used many POS applications, but Restroworks is very good and has some unique features, like marking an item as out of stock directly from the billing front screen, where anyone can quickly set an item as in stock or out of stock. We can also add variant options for items for online partners, and for takeaway orders we can use the existing setup without base items. This saves a lot of time while punching orders. The team is good and helpful, and Rahul is very nice. We have Paytm integration and EDC integration, which also help us track real-time transactions. The Academy is also very helpful for training new people. Cons We don’t have any escalation matrix in billing to void or apply a discount. We have to wait for the Area Manager to enter their passcode. Review Source DTB Dawa Thendup B. Manager Restaurants Used the software for: I used a free trial ### "Excellent customer service " June 21, 2026 5.0 My overall experience with Retrowork has been very satisfactory. The team has been professional, responsive, and supportive throughout. Based on my experience, I would definitely recommend Retrowork to newly opened restaurants looking for reliable and efficient services. Special Thanks to \[sensitive content hidden\] for help. Pros The prompt customer service we received whenever we reached out for assistance was highly appreciated. The team responded quickly, addressed our concerns professionally, and ensured that our needs were met efficiently. Their responsiveness and dedication to customer satisfaction made our experience excellent. Cons I have not faced any customer grievances so far, as the staff has always been professional, courteous, and prompt in addressing any queries or concerns. Review Source JK Jay K. Head Cashier Restaurants Used the software for: 1-2 years ### "Review by - K's Verandah - Swastik Universal" March 26, 2026 5.0 Online order tracker application is really usefull and it helps us keep track of online orders in real time. This is simplifies the order queue management easly for day-to-day work operation. Pros Restroworks billing and online integration is very easy to operate in daily operation and its support us to manage operation smoothly and it's highly helpful for faster and error-free billing. Restroworks supports a wide range of reports like centralized enterprise outlet sale, menu mix reports for audit purposes. Also, we can access live reporting from anywhere using the Cockpit app and all sales data is secured on cloud server that we access from anytime and anywhere. Cons Billing table view is not working someties but when we connect to the Support team, the issue has been fixed immediately. As of now, nothing to dislike and overall good application. Review Source SK Sachin K. Manager Hospitality Used the software for: 2+ years ### "Goldfinch Hotel Mangalore review for Billing POS" May 21, 2026 5.0 We are using Restroworks billing POS for billing and reporting purposes for our Hotel. It is very user-friendly software for Hotel Management. Banquet module is also a very good feature which helps to take reservations. Pros Integration with Hotelogix is very useful for managing our guests data on server. All bills are automatically synced with Hotelogix after settling the bill in Restroworks POS. Cons Sometimes bill prints are not in proper alignment, but we call the support team agents and they fixed the alignment issue. Review Source PK Prafulla K. Restaurant Manager Hospitality Used the software for: 2+ years ### "Billing Feedback By-Aarku Popup Event" May 25, 2026 5.0 Reports are real time and easy to understand. We can add more value towards the customer to give them the best experience as Hospitality. Pros Using Restroworks billing system at our restaurant more then 4 Year this best billing system I had worked support is very good Use friendly and for learning they have very good tool. Ture value for the money. Cons Nothing dislikes system on cloud based only reqire internet to proform and work on it.But for billing they offline option also available which great things. Review Source SS SATPAL S. Restaurant Manager Restaurants Used the software for: 1-2 years ### "Review By \[sensitive content hidden\] -Very Quick and Fast Support " March 25, 2026 5.0 The Restroworks support team communicates with customers in a polite, professional, and highly supportive manner. The team is always available to assist us whenever needed. This consistent support and reliability are the main reasons we chose Restroworks and continue to trust their software. Pros Restroworks application very easy to use and operate on day to day operation. Custoimer support is available 24\*7 and provide the qucik support whenever we required.The reporting system is one of the best features. Restroworks provides clear and simple reports that help us easily understand outlet-wise sales and performance across all channels. Cons We don’t have any specific dislikes at the moment. The system is user-friendly, and the customer support is excellent. Review Source AK Anusha K. Resturant Manager Hospitality Used the software for: 1-2 years ### "Billing Feedback-City Mall Frozen Fun" May 21, 2026 5.0 Report format is very good and easy to understand.Report Help us to track the correct real time sales for the outlet. By using this billing system we are able to manege the offer and promotion to increase the sales. Pros We are using Restroworks as Billing system at our outlet Frozen Fun City Mall last 2 Year and this the best billing system I have been working easy to use and this is bugs and issues free system. Support is available all the time to help for any assistance. Cons All the things are best in this billing system some time gets slow but depends on internet else everything is good. Review Source VK Vicky K. Manager Restaurants Used the software for: 2+ years ### "Feedback for Billing POS by Gopizza Outlet" April 5, 2026 5.0 We are using the Restroworks software from last 3 years for billing and reporting purposes. It is very user-friendly software, multiple reports for verifying the sales data and online integrations are also available like Swiggy, Zomato etc. Pros Cockpit application is very useful for us as we can check the outlet sales on our mobile phone. The UI of software is very good which makes the billing faster. Cons Sometimes support number is not reachable, otherwise rest is working fine as we needed from Restroworks Team. Review Source MK Manokar K. F and B Controller Restaurants Used the software for: Less than 6 months ### "Feature Restaurant Billing with Great Tablet Ordering and Reports" May 27, 2026 5.0 Easy billing, able to take orders in tab and also in POS, all in one screen able to manage the billing like combo, addons etc. Pros Table Layout, Order punching on Tablets, Integration, Add On, defined offers, Passcode restrictions, user access restrictions like options are very useful to manage the restaurant billing. Multiple tab options like Dine in, delivery options, multiple pricing also additional options available. Cons As of now nothing like major issues in billing, if any we are connecting required person and getting support on that. Review Source SM Sekhar M. Cost Controller Hospitality Used the software for: 2+ years ### "Best Billing System to manage the restaurant -Frozen Fun" June 4, 2026 5.0 Able to get all the reports for billing related also in system we can set auto email option system send report as per schedule this best option. Pros Using Restroworks billing system at our outlet Frozen Fun In Mumbai location very good customer support and Bugs and issues Free billing system I must say this billing system is value for money. Cons Very good billing system nothing dislikes easy to get the support for any assistance regarding the operation. Review Source RD Rudresh D. Purchase and Operation Head Food & Beverages Used the software for: 2+ years ### "Super Customer Services with Restroworks" January 6, 2025 5.0 With Restroworks we can manage the process from 1 place and update the entries to the system and also reports are good but need feature for bulk download. Pros We are having restroworks in our all the running Anardana outlets but we proudly want to share the feedback for it. Firstly i want to thanks the team who provide the support when we stuck somehere with the process. This is a Restaurants and bar based application and every feature designed accordingly. From 1 place we can manage all the Anardana Outlets. Cons As a brand we want to download the monthly reports but in the application we have to enter our email and we will get this reports over the email. Review Source rK rajender K. manager Restaurants Used the software for: 2+ years ### "dastaan review" June 27, 2026 5.0 Restroworks has been an excellent solution for managing restaurant operations efficiently. All good . Pros supporting team is very helpfull Restroworks has been a valuable solution for managing our restaurant operations efficiently. Cons every thing was great nothing , Ishgun helped with the overall support and was helpful to the team , Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.