LiveCall

LiveCall


5 / 5
5 reviews

Who Uses This Software?

Our main market are companies, that already have call centers. LiveCall works great, wherever services / products with high margin are sold and that want to have conversation with their customers.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LiveCall
  • livecall.io
  • Founded 2015
  • Poland

About LiveCall

LiveCall is a Free Lead Generation & Callback Software. It enables you to boost the number of inbound sales calls and with people, who are currently visiting your website. Our intelligent algorithms pre-qualify the most prospective visitors and engage them to request a call-back. A customer clicks on the widget and enters his phone number. LiveCall automatically calls your sales manager and the customer. It connects them to a single line in less than 25 seconds!


LiveCall Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

LiveCall Reviews Recently Reviewed!


Capterra loader

LiveCall helped me to make my first sale

Dec 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It fits perfectly into my sales process. In my business, I usually have to talk with a potential customer to advise about my products and schedule a meeting. LiveCall helped me engage girls who visit my website and offers them an easy way to contact me.

I like the software a lot because it does not distract me from work (answering emails or live chats is a problem in my case). All I need to do is answer more incoming calls. These are usually new customers.

In fact, I've managed to make my first sale even before launching my brand. The girl that I've called back in 25 second was shock how quick it happened. That make the conversation about my products much easier.

Cons: The dashboard is a bit outdated. They should also work on reports so I have more information about the visitors. Other then that, it's pretty cool.

Overall: More incoming sales calls (~30% boost)

Higher conversions to scheduling visits in my bridal salon

Much better customer's experience

Not only I love to use that plugin - my customers also!

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My customers are positively surprised when I call them back in 25 seconds. With Livecall we started receiving around 60% more calls than before. For me, that plugin is a new type of customer support approach.

I like Livecall also as a lead capture. My website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal.

If you care about customers service - that plugin is must have for your business! I am 100% sure that you will be happy with the results.

Vendor Response

by LiveCall on April 24, 2017

Kinga, thank you so much for your review!

Best website tool to generate quality leads

Jan 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: This is the best tool available to generate quality leads. The widget is awesome to entice users to leave their mobile number and receive a callback. You can customize widget easily to match your website color theme. I will recommend it to every website owner to generate quality leads. This worked better for us as compared to Chat Tool.

Cons: I didn't find any option to customize fields, the only information the user can share is a mobile number. Perhaps an extra field should work to allow users to enter their email or name.

Happy customers and more sales

May 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service formt he Live Call team

Vendor Response

by LiveCall on May 17, 2016

Tkank you Mario!

LiveCall increases # of inbound sales calls.

Feb 26, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: For my business, where I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like livechat but with audio conversations vs. typing.

The only cons: their backend is not very intuitive.

Vendor Response

by LiveCall on February 26, 2016

Thank you for the review.