LiveCall

LiveCall

5 / 5 3 reviews

Who Uses This Software?

Our main market are companies, that already have call centers. LiveCall works great, wherever services / products with high margin are sold and that want to have conversation with their customers.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • LiveCall
  • livecall.io
  • Founded 2015
  • Poland

About LiveCall

LiveCall enables you to talk by voice with people, who are currently visiting your website. Our intelligent algorithms pre-qualify the most prospective visitors and engage to request a call back. A customer clicks on the widget and enters his phone number. LiveCall automatically calls your sales manager and the customer. It connects them in a single line. All this magic happens in less than 25 seconds!


LiveCall Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

LiveCall Reviews Recently Reviewed!

Not only I love to use that plugin - my customers also!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: My customers are positively surprised when I call them back in 25 seconds. With Livecall we started receiving around 60% more calls than before. For me, that plugin is a new type of customer support approach.

I like Livecall also as a lead capture. My website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal.

If you care about customers service - that plugin is must have for your business! I am 100% sure that you will be happy with the results.

Vendor Response

by LiveCall on April 24, 2017

Kinga, thank you so much for your review!

Happy customers and more sales

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service formt he Live Call team

Vendor Response

by LiveCall on May 17, 2016

Tkank you Mario!

LiveCall increases # of inbound sales calls.

Feb 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For my business, where I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like livechat but with audio conversations vs. typing.

The only cons: their backend is not very intuitive.

Vendor Response

by LiveCall on February 26, 2016

Thank you for the review.