# LiveCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LiveCall the right Lead Generation solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142902/LiveCall/reviews

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LiveCall

4.9 (7)

[View alternatives](https://www.capterra.com/p/142902/LiveCall/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LiveCall

Ease of use

4.9

Customer Service

5.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Danuta P.  
Za¿o¿ycielka  
  
Used the software for: Less than 6 months

### "LiveCall helped me to make my first sale"

December 28, 2017

5.0

More incoming sales calls (~30% boost) Higher conversions to scheduling visits in my bridal salon Much better customer's experience

Pros

It fits perfectly into my sales process. In my business, I usually have to talk with a potential customer to advise about my products and schedule a meeting. LiveCall helped me engage girls who visit my website and offers them an easy way to contact me. I like the software a lot because it does not distract me from work (answering emails or live chats is a problem in my case). All I need to do is answer more incoming calls. These are usually new customers. In fact, I've managed to make my first sale even before launching my brand. The girl that I've called back in 25 second was shock how quick it happened. That make the conversation about my products much easier.

Cons

The dashboard is a bit outdated. They should also work on reports so I have more information about the visitors. Other then that, it's pretty cool.

Review Source

Mateusz B.  
Project Manager  
Financial Services  
Used the software for: 6-12 months

### "Livecall doubled our sales"

July 23, 2019

5.0

Pros

Easy for use. Complete integration with our Call Center software. Very good widget customization. Gives a lot of leads with a small effort ;)

Cons

Dashboard sometimes crashes and there's no data or its out of date

Review Source

VR

Verified Reviewer  
Marketing Manager  
Computer & Network Security  
Used the software for: Less than 6 months

### "Best website tool to generate quality leads"

January 20, 2018

4.0

Pros

This is the best tool available to generate quality leads. The widget is awesome to entice users to leave their mobile number and receive a callback. You can customize widget easily to match your website color theme. I will recommend it to every website owner to generate quality leads. This worked better for us as compared to Chat Tool.

Cons

I didn't find any option to customize fields, the only information the user can share is a mobile number. Perhaps an extra field should work to allow users to enter their email or name.

Review Source

KC

Kinga C.  
CEO  
Furniture  
Used the software for: 6-12 months

### "Not only I love to use that plugin - my customers also!"

April 24, 2017

5.0

My customers are positively surprised when I call them back in 25 seconds. With Livecall we started receiving around 60% more calls than before. For me, that plugin is a new type of customer support approach. I like Livecall also as a lead capture. My website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal. If you care about customers service - that plugin is must have for your business! I am 100% sure that you will be happy with the results.

Review Source

Response from LiveCall

April 24, 2017

Kinga, thank you so much for your review!

AP

Arkadiusz P.  
IT Director  
Building Materials  
Used the software for: 1-2 years

### "Easy to use CallCenter Software"

August 28, 2019

5.0

Pros

Very easy to set up and use. Low on cost. Perfect way to get high-quality leads.

Cons

Nothing. LiveCall plugin works as we wanted to.

Review Source

AM

Andrew M.  
CEO  
  
Used the software for:

### "LiveCall increases # of inbound sales calls."

February 26, 2016

5.0

For my business, where I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like livechat but with audio conversations vs. typing. The only cons: their backend is not very intuitive.

Review Source

Response from LiveCall

February 26, 2016

Thank you for the review.

MR

Mario R.  
COO  
  
Used the software for:

### "Happy customers and more sales"

May 17, 2016

5.0

If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service formt he Live Call team

Review Source

Response from LiveCall

May 17, 2016

Tkank you Mario!

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