--- title: "Traumasoft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Traumasoft Software - reviews, pricing plans, popular comparisons to other EMS products and more." source_url: "https://www.capterra.com/p/142971/Traumasoft/" page_type: "product" language: "en" --- # Traumasoft Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Traumasoft ## What is Traumasoft? Traumasoft EMS software is an integrated solution designed to streamline operations for emergency medical services agencies. The system features modules to manage assets, revenue, human resources, and workflows. Capabilities include billing, reporting, fleet management, crew scheduling, electronic patient care reporting, computer-aided dispatch, real-time routing, GPS tracking, and more. By consolidating these functions into a single platform, Traumasoft aims to provide a comprehensive system to handle every aspect of EMS agency management. ## What is Traumasoft used for? [EMS](https://www.capterra.com/ems-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Traumasoft?[Manage this product listing](https://www.g2.com/products/traumasoft/claim_requests/new?auto=true) ## Traumasoft Overview Updated September 2026 AI summary Traumasoft offers cloud-based EMS software for small and midsize organizations seeking to manage dispatch, scheduling, fleet operations, and patient care records. It covers essential needs such as NEMSIS compliance, equipment tracking, reporting, and billing, along with GPS routing and vehicle maintenance tools. Traumasoft supports operational coordination, regulatory requirements, and performance monitoring for emergency response teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Traumasoft 3.6 (16) VS. [5.0 (1)](https://www.capterra.com/p/10009247/NovusMED-NEMT-Software/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (16) Ease Of Use 5.0 (77) Value For Money 3.6 (14) Value For Money 5.0 (65) Customer Service 2.5 (15) Customer Service 5.0 (77) ## Traumasoft alternatives [eSchedule](https://www.capterra.com/p/142521/eSchedule/) [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142521/eSchedule/) [AngelTrack](https://www.capterra.com/p/133126/AngelTrack/) [4.5 (4)](https://www.capterra.com/p/133126/AngelTrack/#reviews) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133126/AngelTrack/) [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [Aladtec](https://www.capterra.com/p/248403/Aladtec/) [4.6 (17)](https://www.capterra.com/p/248403/Aladtec/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248403/Aladtec/) [View all alternatives](https://www.capterra.com/p/142971/Traumasoft/alternatives/) ## FAQs about Traumasoft Overview ### Which roles and teams benefit most from Traumasoft? Traumasoft is most used by operations leaders, field clinicians, dispatch teams, and executive administrators in medical transport organizations. Operations managers and directors oversee scheduling, fleet coordination, and billing workflows, while EMTs and paramedics document care. Dispatch supervisors manage trip logistics, and executives and HR leaders monitor performance, staffing, and organizational efficiency. Answer based on 16 reviews Overview ### What company size and specific industries is Traumasoft built for? Traumasoft is designed for electronics manufacturing services organizations that manage dispatch, trip scheduling, fleet operations, vehicle navigation, and patient care reporting. The target company size is not specified, but the platform appears built for EMS-related operations that need coordinated transportation and field reporting tools. Features and Usability ### What are the key features of Traumasoft? Traumasoft offers scheduling, shift management, and availability indicator tools for staffing, plus dispatch monitoring and emergency dispatch for response coordination. It also includes patient records management, billing and invoicing, compliance management, GPS routing, fleet management, vehicle maintenance, equipment tracking, reporting and statistics, and training management. Getting Started and Support ### What training and onboarding options does Traumasoft offer? Traumasoft provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face guidance, live online sessions and webinars allow remote instruction, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Traumasoft offer? Traumasoft provides 24/7 live rep support and chat. These channels give users direct access to help at any time and a faster way to ask questions or resolve issues. With no reviewer support feedback available, there is no confirmed user sentiment on response speed or helpfulness. ## Features AI summary Based on 79 EMS reviews Capterra data shows that buyers of EMS software rank the following features as their top priorities: - **NEMSIS Compliance** (**83%** of reviewers rated this feature as critical) - **Equipment Tracking** (**42%**) - **Reporting & Statistics** (**41%**) Traumasoft supports all three of the features reviewers value most: **NEMSIS Compliance**, **Equipment Tracking**, and **Reporting & Statistics**. Together, these capabilities help EMS organizations stay aligned with reporting standards, keep close watch over critical equipment, and review operational data more effectively, allowing teams to improve documentation, maintain readiness, and make better day-to-day decisions. Availability Indicator Indication whether a resource is available or protected from allocation Billing Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements Billing & Invoicing Create, manage, and send invoices or bills to customers Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Dispatch Monitoring Capture information regarding dispatch, movement, and delivery of goods/resources Traumasoft 21 features ### All Features - Availability Indicator: Indication whether a resource is available or protected from allocation - Billing: Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Dispatch Monitoring: Capture information regarding dispatch, movement, and delivery of goods/resources - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Fleet Management: Management of commercial motor vehicles for work-related purposes - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Fuel Management: Monitor fuel consumption and optimize fuel usage - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shift Management: Facilitate the scheduling and coordination of employee shifts - Training Management: Track employee/learner's progression through training programs - Vehicle Maintenance: Repair of any type of motor vehicle --- Get Advice We can help you find the software with the features you need. Features 3.8 (16) 3.8 Based on 16 reviews ## Pricing Value for money 3.6 (14) ### Starting price Free trial not available Value for money 3.6 (14) 3.6 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (15) 2.5 Based on 15 reviews ## User reviews Overall rating 3.6 Based on 16 reviews Filter by rating 5(3) 4(7) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent TW Tommy W. Emt Hospital & Health Care ### "Decent software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 1, 2021 Pros Really like the ability to see all my drop down boxes and not have several things hidden. Easy to scroll and navigate. Like how Dispatch can setup many things ahead of time and I can as them with a click of a button Cons Seems to lose Internet connection often so don’t always save everything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Human Resources Hospital & Health Care ### "Has some good and some bad qualities" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 7, 2020 It is a good tool to have an all in one software rather than run several different programs to run your company. Pros I like the fact that it is an all in one program and easy for the employees to use. It makes it easy for the employees to have only one software to do their PCR's, keep track of their timecards, vacation time, memos and education. Cons It's not user friendly on the administration side of the program. It is extremely difficult to set up, there are so many parts of the program that are tied together so if you don't set up one section correctly it can screw up everything else. If you want something changed in Traumasoft that is an enhancement for your company needs they may take up to 6 months to get it completed for you. A lot of the software is set where it is and can't be changed which causes a lot of frustration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Adrian L. Director of Operations Hospital & Health Care ### "Traumasoft - Endless Potential, Lacks Follow-through" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 February 26, 2019 Traumasoft, in my opinion, has the potential to be an incredible and unsurpassed tool for an EMS agency. The system is very robust and includes nearly every aspect of running this type of business. The price makes it extremely competitive in the market, and the company carries a reputation for professionalism. Traumasoft is a company that is growing in leaps and bounds. It would seem, however, that the rapid growth has outpaced the company's ability to keep up with the demand for supporting their product. Overall, I think the product will be an indispensable asset in managing our company, but only after all the setup is complete and the details are all ironed out. Just a tip if you are considering Traumasoft as an integrated solution for your agency; If you want real information and honest answers when you call, ask for Shawn. He's the best! Pros The Traumasoft suite is an extremely robust system that incorporates nearly all aspects of management of an EMS agency. The product was built with great attention to detail, and is, in theory, absolutely customizable to meet the needs of each individual customer. The user interfaces are pretty smooth, but do require a bit of getting used to. Cons The down side of the Traumasoft system is definitely the fact that it is very difficult to have issues addressed with using the software. Although the system has been put together to be completely customizable, many of the customization functions and menus are locked to users and must be configured by someone at the company. This is, in my opinion, to keep end users from unknowingly making changes that would affect the overall functionality of the system, but becomes a hindrance when the response from tech support is delayed. It would seem that the major problem is that the company employs very few people with the knowledge and permissions to make changes to the programs readily. The most common response is that the issue will have to be sent to a developer and that they will get back to you, which seemingly never happens. When you are able to finally get into contact with the right person, changes happen immediately, but it would seem that there is only one individual in the company that can make things happen in a timely manner. This is further complicated by the fact that this individual is extremely busy and frequently travels the country for the company's new customer setups, so it is difficult to catch him with any free time to deal with any issues. Further, the system can be modified as customers make requests for "enhancements," to the development team. Apparently, there is an extreme back log of requests, so wait time for an enhancement is seemingly eternal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Michelle C. Data Technician Hospital & Health Care ### "You Get What You Pay For" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 22, 2019 Even though we weren't using Traumasoft to it's fullest capabilities, I still don't think it would perform as promised. There were a lot of bugs and issues that we would discover and had to send to Traumasoft to tell them that things were not working as they should. Sometimes they would be fixed right away, sometimes it would take weeks to months to never (They have an outside programming group that features can be implemented for a cost). I feel that the software was written by programmers with little or no EMS field knowledge or experience because it is not intuitive nor simple to use. Pros The software is affordable compared to what is available, especially since they're a one stop shop. They have ePCRs, CAD, billing, as well as, virtual classroom and incident reports, plus much more. Unfortunately, we didn't use any of their features outside the ePCRs and Virtual Classroom so not sure how good their CAD and billing systems are. Also there are weekly updates which is nice too. Cons The software is not really easy to use. Things do not work the way you think they should and sometimes it doesn't work like it is supposed to. The weekly updates also can cause bugs in the software, which could take 10 minutes or 10 months to fix. The part of the software that we had the most issues with was the offline software for the ePCRs. The would not update fully, and errors would occur when being uploaded to the online software causing our crews to do double the work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VI Victor I. Manager Public Safety ### "Cheaper" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 21, 2019 Hasn't solved any problems for us. Software cost less but requires more labor to function with. They need to focus on the core product before worrying about adding more features. Pros Its cheaper than Zoll RescueNet software. Cons Lots of bugs. Support is slow and have to call or email a few times to get things done. Some aspects of the software is not very intuitive. Incident reports can not be printed out correctly is one example of the small issues that plague the software. We have had to make some concessions in our procedures in order to use the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IT Specialist, Paramedic Public Safety ### "Traumasoft integrated EMS software" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 February 19, 2019 Long on promises, short on delivery. Pros The idea of an integrated solution is wonderful. When it worked it was okay. Cons The local server we purchased was a black box to us. Traumasoft did not provide credentials to access the virtual host or the local mySQL installation despite repeated requests. It seemed that Traumasoft provides individual solutions to individual customers and there was not much in the way of a stable code base on which customizations were built. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT James T. Communications Specialist Medical Practice ### "Roller coaster of love" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 February 19, 2019 Overall, I would say my personal experience with Traumasoft has been good. I feel confident that when I use it it will work 99% of the time. If customer support would step up their game, it would be a different review. Pros The software is very inclusive. It includes numerous features and is able to do many different tasks. The CAD grid is very user friendly and you can do most any dispatch related function from that screen. Reports are a huge deal and having the ability to pull reports that many different reports is amazing. racking the certifications automatically is a plus, and having the reminders helps all the employees. Cons Customer support is sometimes good and sometimes bad. It depends on who you speak with as to weather or not you will get your answers. Some times I can submit a ticket and never get a response only to find out what I had asked needs to be an enhancement. Some times we have to go above customer supports heads just to get simple answers. Having custom built reports takes forever to get any feedback on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML max L. ceo Transportation/Trucking/Railroad ### "Traumasoft" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2019 Pros We like all the modules and that billing pulls from the CAD Cons That every link you click on opens a new window/tab Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. Director Hospital & Health Care ### "Traumasoft review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 15, 2019 Great system once it is understood. Support is frustrating at times due to their turnover rate. Pros All in one package which reduces work when editing or creating a new employee or equipment. Cons Training is overwhelming. To much to squeeze into a week. Information overload leads to a lot of missed functions and incorrect use of software initially. Takes weeks/months to get comfortable with its use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Ben G. Dispatch Supervisor Hospital & Health Care ### "Traumasoft EMS review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 February 11, 2019 We use Traumasoft for a significant portion of our operations. From business development to dispatching it has been a useful tool, when it works the way it was designed. The problems arise when we try to use portions that were built but no one was trained to use. I have put in numerous training requests, or requests for guidance that have gone completely unanswered. More so, our problem has recently been getting answers from tech support about on going issues. When we first started, tech support was extremely responsive and we had problems corrected in a matter of minutes. If someone wasn't available when we called, someone returned our call within 24 hours. Now if I leave a message, I don't see progress for weeks. We migrated from a cloud based service to our own server and we have more random errors than ever before. I am hesitant to contact Traumasoft regarding these errors because the likelihood of having someone fix them or respond is much slimmer than before. I still enjoy the majority of the software. Some of it works flawlessly. But when I need support, it just isnt there anymore. Pros I like the flow of the software overall. It is easy to navigate. The layout increases the amount of work I can achieve with little alterations. Cons The settings are difficult to navigate. It sometimes feels like there are settings within settings that require some digging to get to. Starting out and creating the ideal version of Traumasoft for your company sometimes takes significantly longer than I feel that it should. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142971/Traumasoft/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.