eInternet Design

Traumasoft


4 / 5
8 reviews


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • eInternet Design
  • www.einternetdesign.com

About Traumasoft

Complete platform for all your EMS agency software needs.


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Traumasoft Features

  • Availability Indicator
  • Billable Items Tracking
  • Daily Unit Loading Analysis
  • Dispatch Monitoring
  • Electronic Signature
  • EMS Service Roles Time Clock
  • Equipment Tracking
  • Fleet Management
  • NEMSIS Compliance
  • Patient Database
  • Point-of-Service Data
  • Refusal Statements
  • Shift Management
  • Supply Management

Traumasoft Reviews Recently Reviewed!


Traumasoft EMS review

Feb 11, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the flow of the software overall. It is easy to navigate. The layout increases the amount of work I can achieve with little alterations.

Cons: The settings are difficult to navigate. It sometimes feels like there are settings within settings that require some digging to get to. Starting out and creating the ideal version of Traumasoft for your company sometimes takes significantly longer than I feel that it should.

Overall: We use Traumasoft for a significant portion of our operations. From business development to dispatching it has been a useful tool, when it works the way it was designed. The problems arise when we try to use portions that were built but no one was trained to use. I have put in numerous training requests, or requests for guidance that have gone completely unanswered. More so, our problem has recently been getting answers from tech support about on going issues. When we first started, tech support was extremely responsive and we had problems corrected in a matter of minutes. If someone wasn't available when we called, someone returned our call within 24 hours. Now if I leave a message, I don't see progress for weeks. We migrated from a cloud based service to our own server and we have more random errors than ever before. I am hesitant to contact Traumasoft regarding these errors because the likelihood of having someone fix them or respond is much slimmer than before. I still enjoy the majority of the software. Some of it works flawlessly. But when I need support, it just isnt there anymore.

Traumasoft Review 2019

Feb 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What makes Traumasoft so great is the amount of features it has. The broad range it covers in everything EMS makes it a great software program for any EMS company.

Cons: The broad range of capabilities in Traumasoft requires moderate training, as the are many things to learn about. Additionally, turn around times on enhancement tickets can take anywhere up to 24 months.

Overall: Combining multiple platforms into one software program allows for greater integration between billing, documentation review, operating reports, and more. One report can pull data from your call intake screen, dispatcher notes, crew report, and billing department to give your operations a clear picture of your current performance. Traumasoft eliminates the need for separate billing program, dispatch program, fleet management software, and more.

Capterra loader

Traumasoft Review

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one software allowed us to reduce our technology spend paying maintenance fees for multiple platforms. Additionally, because it is all in one, we cut down on extra time and reduced errors that used to occur when re-entering information across all the different software platforms. Finally, their CAD allows us to be much more efficient in dispatch. We can now see the forest through the trees scheduling out all of the day's work ahead of time.

Cons: Occasional bugs pop up just after an update is pushed out. Their tech support has been great at quickly fixing whatever bugs pop up though.

Overall: We have been using Traumasoft for nearly 10 years now and have been extremely happy with it since day one.

It doe SO much that it may be too much.

Feb 08, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I really like the idea of all aspects of ambulance operations connected. I like the intuitive nature of the Epcr. I am a big fan of the virtual class room. Having fleet reporting and incident reports all available in one place is great.

Cons: Because the software attempts to do SO much, it doesn't do any particular function exceptionally well. Customization of the ePCR portion is very limited and changes often cause invalid PCR's . The dispatch CAD and ePCR portions often run slow and make working from any device difficult.

Overall: We have consolidated the use of at least 6 different programs by using just 1..that is great. I believe the rollout and the user guide need a little more work. For software that does so much, more time needs to utilized upon initial roll out. This may be at the behest of the customer, but it will only help that customer in the long run. There should be more individual attention to managers that perform specif functions in traumasoft use..Ex HR, Fleet Manager, Billing manager, QA/QI.

There's Nothing "Soft" about TraumaSoft!

Feb 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that with Traumasoft, all aspects of ambulance operations and administration are connected, which makes obtaining reports so much easier. Scheduling can talk to HR, Dispatch can talk to Fleet maintenance. It's very convenient!

Cons: If you have used any other ePCS software, you may notice that Traumasoft's ePCR is different. It could stand some tinkering, to allow it a better "flow". All ePCR software suffered recently, due to NEMSIS 3, so this is to be expected.

I am really looking forward to the next major release, which will allow EMS agencies to customize the layout of the auto-generated narrative in the ePCR. Very excited about that one.

Overall: The company itself is easy to work with, from Sales to Support. Overall, I am pleased with my Traumasoft experience thus far.

Poor customer service

Feb 10, 2019
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: That everything you need to run an EMS company is in one program

Cons: The program is super hard to use/navigate. Reports functions are hard to use, after initiating a ticket through support it can take weeks/months for someone to get back to you and usually nothing is resolved

Overall: Horrific!!!

Traumasoft review

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All in one package which reduces work when editing or creating a new employee or equipment.

Cons: Training is overwhelming. To much to squeeze into a week. Information overload leads to a lot of missed functions and incorrect use of software initially. Takes weeks/months to get comfortable with its use.

Overall: Great system once it is understood. Support is frustrating at times due to their turnover rate.

Traumasoft

Feb 15, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the HR part and I can almost eliminate a paper file on all employees. It helps me keep accurate records on all the vital employment information for each employee.

Cons: The limited ability to customize the software for our needs.