# Hiver Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hiver Software - reviews, pricing plans, popular comparisons to other Email Management products and more.

Source: https://www.capterra.com/p/142975/Hiver/

---

# 

 Hiver Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 23, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Hiver

## What is Hiver?

Hiver is an AI email management software that helps teams supercharge their inbox and effortlessly manage all incoming emails to addresses like support@, info@, and more. It ensures accountability on every email by making it easy to route and assign conversations with clear ownership - no messy CCs or forwards. You can track email status and categorize them better with tags for complete visibility. Built for collaboration, Hiver lets teams work together using internal notes, @mentions, shared drafts, and permalinks for non-Hiver users. Rule-based automations get rid of the grunt work by routing, tagging, and prioritizing emails. You can also track key metrics such as response time, resolution time, and CSAT to identify improvement opportunities. Hiver AI is a standout feature as it streamlines all parts of the journey - AI Agents handles repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions.

## What is Hiver used for?

[Email Management](https://www.capterra.com/email-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/)

Recognitions

Shortlist

Best ease of use

Top alternative

Featured

Overall rating

Based on 148 user reviews

Reviews sentiment

Positive

95%

Neutral

1%

Negative

3%

Starting price

$25

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Customer Service / 2026
-   Help Desk / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Customer Communications Management / 2026
-   Customer Engagement / 2026
-   Customer Experience / 2026
-   Customer Service / 2026
-   Customer Support / 2026
-   Email Management / 2026
-   Help Desk / 2026
-   Internal Communications / 2026
-   Issue Tracking / 2026
-   IT Service / 2026
-   IT Ticketing Systems / 2026
-   ITSM / 2026
-   Service Desk / 2026

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Hiver?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hiverhq.com&name=Hiver)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hiver

4.7 (148)

VS.

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$25

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (148)

Ease Of Use

4.6 (14,785)

Value For Money

4.5 (117)

Value For Money

4.6 (12,205)

Customer Service

4.6 (136)

Customer Service

4.7 (11,369)

## Hiver alternatives

[4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (6,074)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,629)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## FAQs about Hiver

Overview

### What problems does Hiver solve?

Hiver helps teams eliminate missed emails, duplicate replies, scattered ownership, and clunky forwarding in shared Gmail inboxes. It centralizes customer and internal requests, enables assignment, status tracking, notes, and automation, and improves visibility and accountability for support, sales, operations, administrative, and other client-facing teams handling high email volume.

Answer based on 127 reviews

Overview

### Which roles and teams benefit most from Hiver?

Hiver benefits operations leaders, client-facing teams, and executives who manage shared inboxes and email-driven workflows. Operations and support teams use it to assign conversations, track accountability, and streamline response handling, while sales, account, and client service managers coordinate follow-ups. Founders, directors, and VPs rely on visibility into workload and service performance.

Answer based on 142 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is Hiver built for?

Hiver serves small businesses most of all, with 71% of reviewers, and its largest industry base is Information Technology and Services at 12%. It is built for customer service, finance, IT service management, HR, healthcare, education, logistics, travel, hospitality, and manufacturing, with additional use in Computer Software at 7% and Logistics and Supply Chain at 6%.

Answer based on 148 reviews

Features and Usability

### What are the key features of Hiver?

Hiver offers core email management features built for Gmail, especially shared inboxes, email assignment, tags, internal notes, and status tracking for open, pending, and closed requests. Differentiating features include collision alerts, workflow automation, analytics, and Google Workspace integrations that support customer support and team collaboration.

Answer based on 75 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Hiver starts at $25/user/month for the Growth plan, with Pro at 55 and Elite at 85; a free version and free trial are available. Reviewers often call it worth the investment and appropriate for Gmail-based teamwork, though some say pricing is high for startups and setup can take time.

Answer based on 16 reviews

Integrations

### Which third-party tools and platforms does Hiver integrate with?

Hiver integrates with Gmail most directly, with reviewers consistently describing it as a native extension inside Gmail and Google Workspace. Official integrations also include Slack and WhatsApp for communication, Asana and Jira for work tracking, Aircall for calling, QuickBooks Online for finance, Okta for access, and Zapier for broader app connections.

Answer based on 50 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Hiver?

Hiver is generally quick for teams to onboard because it works inside Gmail and reviewers describe the interface as intuitive and easy to implement. Most users get started fast, while admins and teams configuring workflows need more time. Training options include live online sessions, webinars, videos, and documentation.

Answer based on 27 reviews

Getting Started and Support

### What customer support options does Hiver offer, and how do users rate the experience?

Hiver offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, friendly, and helpful, with responsive follow-ups and useful training. Some report slower availability across time zones, occasional communication gaps, and frustration around billing or unresolved issues.

Answer based on 58 reviews

Email management

### How well does Hiver handle shared inbox email management?

Hiver handles shared inbox email management well by adding assignment, tracking, notes, tags, and collision alerts inside Gmail. Customer service teams, startups, and operations groups value the visibility and accountability, though some users mention slow loading on long threads, occasional errors, limited automation, and Gmail-only support.

Answer based on 75 reviews

## Features

AI summary

Based on 17,486 Email Management reviews

Capterra reviewers highlight these as the features buyers value most when choosing email management software:

-   **Inbox Management** (**54%** of reviewers rated this feature as critical)
-   **Search/Filter** (**42%**)
-   **Email Tracking** (**45%**)

Hiver includes **Inbox Management** and **Search/Filter**, giving teams a clear way to organize shared email workflows and quickly find the messages that matter. However, it does not offer **Email Tracking**. Instead, it provides other highly rated features such as **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), helping businesses stay updated on inbox activity, respond faster, and maintain better visibility across customer conversations.

Inbox Management

4.8 (38)

81.58% of 38 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Search/Filter

4.4 (26)

76.92% of 26 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Email Monitoring

4.8 (33)

69.70% of 33 reviewers that rated this feature as important or highly important

Ability to oversee and optimize the operations of a mail server

Alerts/Notifications

4.7 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Support Ticket Management

4.4 (29)

65.52% of 29 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Task Management

4.7 (20)

70.00% of 20 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Hiver 110 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Intuitive interface and user-friendly design which seamlessly integrate with existing workflows

Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Assign issues and tasks based on availability or required skills

Tickets are automatically assigned to specific agents based on predefined rules

Completes tasks independently without constant human intervention

Create and automatically send premade copy in response to customer messages

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and interpret campaign performance metrics

Shortcuts for inputting frequently used messages

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share AI models, media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Track customer complaints from initiation through resolution

Access previous interactions or concerns to maintain customer relationships

A website or login for customers to access information

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Manage, store and organize emails within the system or via third-party apps

Ability to oversee and optimize the operations of a mail server

Pre-made examples and templates for emails

Access names, contact information, and roles of employees in a centralized repository

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Search for specific words or phrases within a document or database

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Manage and track all disruptions and incidents

Embed/link applications into third party software so it can be accessed within a third party system

Track interaction history by documenting conversations for contacts

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Managing inventories and tracking changes to hardware and software configurations

Manage incidents related to outages or breaches in functionality of IT systems

Connect to organizational knowledge repositories and databases

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Two-way actions and communication between multiple users in real time

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Monitor wait time and abandonment for incoming requests that have not been routed

Preview and make real-time changes in the web content

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan daily routes to optimize employee scheduling and provide directions

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Maintain security, compliance, and data privacy protocols for all interactions

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

An email inbox that can be accessed and managed by multiple individuals

Add and maintain centralized email signature(s) across an organization

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

View messages sent by both parties during the chat conversation

Computer-based system that allows users to send and receive voice messages

An extended application or connector that enables users to perform additional services with their current set of tools

Streamlining repetitive tasks and activities through automated and predefined workflows

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (131)

4.6

Based on 131 reviews

## Pricing

Value for money

4.5 (117)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/142975/Hiver/pricing/)

FREE

$0.00

GROWTH

$25.00

Per User,Per Month

It includes:

-   Everything in Free, plus
-   AI Agents
-   AI Copilot
-   Voice
-   Rule Based Automations
-   Round Robin Assignment
-   Pre-built Analytics
-   Basic Integrations (Slack)

PRO

$55.00

Per User,Per Month

It includes:

-   Everything in Growth, plus:
-   AI Agents
-   AI Copilot
-   Customer Portal
-   Slack Channel
-   SLAs and CSAT surveys
-   Advanced Analytics
-   Premium Integrations (Asana, Shopify, CRMs)
-   API access

ELITE

$85.00

Per User,Per Month

It includes:

-   Everything in Pro, plus:
-   AI Agents
-   AI Copilot
-   AI QA
-   AI Insights
-   AI Knowledge Hub (Coming Soon)
-   Customer Intelligence (Coming Soon)
-   Skill-based routing
-   Custom Objects
-   Personal to Shared Inbox rules
-   SSO, HIPPAA, and custom roles

Value for money

4.5 (117)

4.5

Based on 117 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

Aircall](https://www.capterra.com/p/184709/Aircall/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (136)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (136)

4.6

Based on 136 reviews

## User reviews

Overall rating

4.7

Based on 148 reviews

Filter by rating

5(116)

4(25)

3(2)

2(2)

1(3)

Mentioned topic

Sorted by most recent

TL

Tom L.

sales and marketing manager

Food & Beverages

### "The best tool to collaborate across teams of any size"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2026

We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what.

Pros

The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment

Cons

The price! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LK

Lexi K.

HR ADMIN

Retail

### "I liked it"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 16, 2026

Pros

Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated

Cons

I didn't use it long enough to find cons to be honest. I think it was a good system for what it was.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

Fletcher S.

Customer Experience Supervisor

Hospitality

### "Hiver is a fantastic niche extension for CX "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 2, 2026

Pros

Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making

Cons

It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Julie R.

Patient care coordinator

Hospital & Health Care

### "High five for Hiver"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 5, 2026

My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver.

Pros

What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver.

Cons

Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NC

Nikhil C.

Customer Success Manager

Computer Software

### "Internal communication made easy using Hiver!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 17, 2025

At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool.

Pros

Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned.

Cons

One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Instructor

Education Management

### "Functional AI Integrations Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 10, 2025

Pros

Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration.

Cons

Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Dominique W.

Marketing Growth Strategist

Marketing and Advertising

### "Organizing my email is easier than ever!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic.

Pros

I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software.

Cons

Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it!

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

RS

Ronak S.

Senior Executive

Information Technology and Services

### "Time Saver, Safe and Realiable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 12, 2025

I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track.

Pros

The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use.

Cons

Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MK

Malgorzata K.

Data Processing Spec.

Leisure, Travel & Tourism

### "Helpful tool, but reliability needs improvement"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

September 12, 2025

My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems.

Pros

I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication.

Cons

I liked least that this year we faced some serious errors which disrupted our workflow for a long time.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

LS

Linda S.

International Operations

Food & Beverages

### "Hiver is easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 11, 2025

Good integration with Google. Ease of use and provides visibility to other team members queue incase of absence.

Pros

Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view.

Cons

AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/142975/Hiver/reviews/)

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