# Hiver Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Hiver Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Hiver Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/142975/Hiver --- # Hiver Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 30, 2025 Written byShephalii Kapoor Shephalii Kapoor Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advis... [See bio & all articles](https://www.capterra.com/resources/author/skapoor/) Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hiver Hiver Overview: ### Key takeaways Insights from verified Capterra reviews Hiver helps small businesses manage customer support from Gmail, with standout benefits in shared inbox visibility and team coordination. It’s most used by administrative teams in writing and editing. Reviewers highlight its Gmail-native interface and annotation tools. Drawbacks include limited platform compatibility and a steeper learning curve. Recent updates like Harvey AI and Linked Conversations improve automation and context handling. ### Our verdict Hiver suits SMBs that rely on Gmail and want to manage support workflows without switching platforms. Its Gmail-native setup offers clarity and control. Buyers should weigh the trade-off of limited email platform compatibility. The product’s newer AI and routing tools show a clear investment in smarter, more scalable support operations. Top alternative Featured Overall rating Based on 147 user reviews Reviews sentiment Positive 95% Neutral 1% Negative 3% Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hiver?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hiverhq.com&name=Hiver) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hiver 4.7 (147) VS. [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (147) Ease Of Use 4.5 (14,675) Value For Money 4.5 (116) Value For Money 4.1 (12,109) Customer Service 4.6 (135) Customer Service 4.4 (11,271) ## Hiver alternatives Hiver may not suit every team, especially if your priorities include broader email platform compatibility, deeper automation, or a more flexible interface for managing high-volume support workflows. Explore other tools that align better with your specific needs. [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Hiver's interface Hiver’s interface centers around Gmail, offering a familiar layout for users already embedded in that ecosystem. Reviewers praise its shared inbox and annotation tools for clarity, though some note friction with advanced features and a steeper learning curve for new users. Shephalii Kapoor Teams working inside Gmail will likely find Hiver’s interface intuitive for daily email coordination, especially with built-in annotations and shared inbox logic. However, reviewers say mastering advanced features may require extra time and training, particularly for less experienced users. Ease of Use 4.7 (147) 4.7 Based on 147 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shephalii Kapoor Hiver’s top-rated features work together to simplify email-based collaboration, reduce response delays, and support consistent team workflows. The Gmail-native setup helps teams stay focused without toggling between tools or losing track of shared responsibilities. Features 4.6 (130) 4.6 Based on 130 reviews The Hiver features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and feedback from reviews published in the all reviews panel. Shared inbox 4.9 (32) 32 reviewers rated this feature Supports collaborative email handling directly within Gmail, helping teams manage incoming messages without switching platforms. Reviewers highlight its clarity and ease of use for assigning, tracking, and resolving queries in shared environments. Team collaboration 4.9 (17) 17 reviewers rated this feature Enables coordinated responses and internal discussions around customer emails. Reviewers note that it improves visibility across team actions and reduces duplication, making it easier to maintain consistent communication. Training and learning curve 4.9 (19) 19 reviewers rated this feature Offers onboarding support and a guided setup. Reviewers mention that while some advanced features take time to master, the initial learning path is manageable and well-supported for most users. Customer support 4.8 (34) 34 reviewers rated this feature Provides responsive assistance and guidance during setup and troubleshooting. Reviewers mention timely responses and helpful support interactions, especially during onboarding and feature configuration. Harvey AI 0 reviewers rated this feature Uses AI to summarize emails, suggest templates, and auto-close resolved threads. This helps teams reduce manual triage, respond faster. It also maintains cleaner inboxes without losing context or missing follow-ups. Skill-based routing 0 reviewers rated this feature Automatically assigns incoming emails based on keyword triggers and team expertise. This ensures that queries reach the right person quickly, improving resolution speed and reducing internal handoffs. Custom roles 0 reviewers rated this feature Allows admins to define detailed permissions for different team members. This supports better access control, especially in larger teams with varied responsibilities across support, admin, and operations. Advanced analytics 0 reviewers rated this feature Includes SLA tracking, CSAT reporting, and exportable dashboards. These tools help teams monitor performance, identify bottlenecks, and make data-driven decisions to improve service quality. Linked conversations 0 reviewers rated this feature Lets teams group related email threads across customers to maintain full context. This helps resolve multi-threaded issues like billing errors or outages faster and with more consistency. Smart previews 0 reviewers rated this feature Enables instant previews of Shopify and NetSuite entities directly from email content. This reduces tab switching and helps agents respond with better context. Custom portal fields 0 reviewers rated this feature Allows admins to add dropdowns, short answers, or paragraph fields to customer request forms. This ensures more accurate intake and better routing. AI settings redesign 0 reviewers rated this feature Introduces a simplified layout in the Admin Panel for managing AI tools like Copilot, Sentiment Analysis, and Tagging. This update improves discoverability and speeds up configuration. All key features (112) An @mention is a way to tag or notify a specific person about a message/post 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 50.00% of 8 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Includes SLA tracking, CSAT reporting, and exportable dashboards. These tools help teams monitor performance, identify bottlenecks, and make data-driven decisions to improve service quality. 0 reviewers rated this feature A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 0% of 0 reviewers... Introduces a simplified layout in the Admin Panel for managing AI tools like Copilot, Sentiment Analysis, and Tagging. This update improves discoverability and speeds up configuration. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 85.71% of 14 reviewers that rated this feature as important or highly important Tools for the systematic analysis of various types of data or statistics 0% of 0 reviewers... Assign issues and tasks based on availability or required skills 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 0% of 0 reviewers... Create and automatically send premade copy in response to customer messages 40.00% of 5 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 0% of 0 reviewers... Track and interpret campaign performance metrics 42.86% of 7 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages 0% of 0 reviewers... Track and monitor efficient handling of all changes/transitions 0% of 0 reviewers... Communicate using direct chat or messages within the system 66.67% of 9 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 66.67% of 6 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 25.00% of 4 reviewers that rated this feature as important or highly important Allows admins to add dropdowns, short answers, or paragraph fields to customer request forms. This ensures more accurate intake and better routing. 0 reviewers rated this feature Allows admins to define detailed permissions for different team members. This supports better access control, especially in larger teams with varied responsibilities across support, admin, and operations. 0 reviewers rated this feature Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. 0% of 0 reviewers... Track customer complaints from initiation through resolution 0% of 0 reviewers... Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... A website or login for customers to access information 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality 0% of 0 reviewers... Provides responsive assistance and guidance during setup and troubleshooting. Reviewers mention timely responses and helpful support interactions, especially during onboarding and feature configuration. 34 reviewers rated this feature Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 94.12% of 17 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server 69.70% of 33 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Access names, contact information, and roles of employees in a centralized repository 0% of 0 reviewers... Predefined actions automatically performed on the occurance of specific events 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 44.44% of 9 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database 100.00% of 1 reviewers that rated this feature as important or highly important Uses AI to summarize emails, suggest templates, and auto-close resolved threads. This helps teams reduce manual triage, respond faster. It also maintains cleaner inboxes without losing context or missing follow-ups. 0 reviewers rated this feature Managing service requests, incidents, IT issues & support with a ticketing system 0% of 0 reviewers... Organize, prioritize, and manage incoming communications 81.58% of 38 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 0% of 0 reviewers... Identify and respond to unexpected problems or failures (ie. "negative events") 0.00% of 1 reviewers that rated this feature as important or highly important Record and follow the progress of every issue 100.00% of 3 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations 0% of 0 reviewers... Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 75.00% of 8 reviewers that rated this feature as important or highly important Lets teams group related email threads across customers to maintain full context. This helps resolve multi-threaded issues like billing errors or outages faster and with more consistency. 0 reviewers rated this feature Ability to chat online in real time 25.00% of 12 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests 0% of 0 reviewers... Access software remotely via mobile devices 55.56% of 9 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 84.62% of 13 reviewers that rated this feature as important or highly important Collect information from multiple sources 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Two-way actions and communication between multiple users in real time 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 0.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring 0% of 0 reviewers... Streamlining repetitive tasks and activities through automated and predefined workflows 100.00% of 1 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 50.00% of 2 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed 71.43% of 7 reviewers that rated this feature as important or highly important Preview and make real-time changes in the web content 100.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 0% of 0 reviewers... Engage in direct, instant messaging with consumers 0% of 0 reviewers... Active monitoring of systems, applications, or networks 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 60.00% of 5 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 100.00% of 1 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Access work applications remotely, for when working away from the office and/or traveling 16.67% of 6 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 71.43% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents 0.00% of 2 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 100.00% of 3 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 0% of 0 reviewers... Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 76.92% of 26 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 0% of 0 reviewers... Set and monitor service level agreements to ensure timely response and resolution 57.14% of 7 reviewers that rated this feature as important or highly important Supports collaborative email handling directly within Gmail, helping teams manage incoming messages without switching platforms. Reviewers highlight its clarity and ease of use for assigning, tracking, and resolving queries in shared environments. 32 reviewers rated this feature An email inbox that can be accessed and managed by multiple individuals 0.00% of 2 reviewers that rated this feature as important or highly important Add and maintain centralized email signature(s) across an organization 0.00% of 1 reviewers that rated this feature as important or highly important Automatically assigns incoming emails based on keyword triggers and team expertise. This ensures that queries reach the right person quickly, improving resolution speed and reducing internal handoffs. 0 reviewers rated this feature Enables instant previews of Shopify and NetSuite entities directly from email content. This reduces tab switching and helps agents respond with better context. 0 reviewers rated this feature Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 66.67% of 3 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 65.52% of 29 reviewers that rated this feature as important or highly important Track the status of support tickets/escalations as they move through the service queue 0% of 0 reviewers... Create and administer polls and surveys 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Attach digital tags to documents and assets for identification, search, or monitoring purposes 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 70.00% of 20 reviewers that rated this feature as important or highly important Track the status and progress of tasks 0% of 0 reviewers... Enables coordinated responses and internal discussions around customer emails. Reviewers note that it improves visibility across team actions and reduces duplication, making it easier to maintain consistent communication. 17 reviewers rated this feature Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 92.31% of 13 reviewers that rated this feature as important or highly important Offers onboarding support and a guided setup. Reviewers mention that while some advanced features take time to master, the initial learning path is manageable and well-supported for most users. 19 reviewers rated this feature View messages sent by both parties during the chat conversation 0% of 0 reviewers... Computer-based system that allows users to send and receive voice messages 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Alter the default workflow to meet your organization's needs 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 100.00% of 6 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Shephalii Kapoor Hiver’s top-rated features work together to simplify email-based collaboration, reduce response delays, and support consistent team workflows. The Gmail-native setup helps teams stay focused without toggling between tools or losing track of shared responsibilities. Features 4.6 (130) 4.6 Based on 130 reviews ## Pricing Value for money 4.5 (116) Hiver’s Lite plan starts at $35 per user, per month, or $25 when billed annually—well below the average SMB help desk budget of $79 per user, per month. Pricing scales by tier and feature set, with no seat minimums and a free plan available for unlimited users. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/142975/Hiver/pricing/) FREE $0.00 GROWTH $25.00 Per User,Per Month It includes: - Everything in Lite plan and - Unlimited users - Analytics for team performance - Custom reports - Integrations (Asana, JIRA, QuickBooks, Zapier) PRO $55.00 Per User,Per Month It includes: - Everything in Lite - 5 Shared Inboxes with Email - Chatbots - Assignment Limits on Round-robin, Assignments and CSAT Survey - Custom Reports and Dashboards, User, Tag and CSAT Reports and Scheduled Data Exports/Reports - AI Summarizer, Thank you Detection and Email Template Suggestion - SLA reports and business hours - Out-of-the-box Salesforce and Zapier Integration - No limit on SLA policy and violation reminder ELITE $85.00 Per User,Per Month It includes: - Everything in Pro - Unlimited Shared Inboxes with Email - Skill-based Auto-assignment - HIPAA Compliance - Out-of-the-box Okta Integration - Dedicated Success Manager - Call-back Support - Uptime SLA - Quarterly Team Training - Custom Build Hours Value for money 4.5 (116) 4.5 Based on 116 reviews ## Integrations Hiver connects with various support, sales, and commerce tools through a mix of native and third-party links. These integrations help SMBs centralize workflows, reduce context switching, and improve response accuracy across platforms. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Shephalii Kapoor Senior Content Analyst Connecting Hiver with external systems helps your support team access customer data, order details, and deal history without switching tabs, saving time and improving response quality across daily workflows. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (135) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (135) 4.6 Based on 135 reviews ## User reviews Overall rating 4.7 Based on 147 reviews Filter by rating 5(115) 4(25) 3(2) 2(2) 1(3) Mentioned topic Sorted by most recent LK Lexi K. HR ADMIN Retail ### "I liked it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 16, 2026 Pros Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated Cons I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Fletcher S. Customer Experience Supervisor Hospitality ### "Hiver is a fantastic niche extension for CX " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Pros Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making Cons It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Patient care coordinator Hospital & Health Care ### "High five for Hiver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nikhil C. Customer Success Manager Computer Software ### "Internal communication made easy using Hiver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Pros Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Instructor Education Management ### "Functional AI Integrations Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2025 Pros Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration. Cons Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Dominique W. Marketing Growth Strategist Marketing and Advertising ### "Organizing my email is easier than ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic. Pros I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software. Cons Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ronak S. Senior Executive Information Technology and Services ### "Time Saver, Safe and Realiable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2025 I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. Pros The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. Cons Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Malgorzata K. Data Processing Spec. Leisure, Travel & Tourism ### "Helpful tool, but reliability needs improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 12, 2025 My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems. Pros I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication. Cons I liked least that this year we faced some serious errors which disrupted our workflow for a long time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Linda S. International Operations Food & Beverages ### "Hiver is easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 11, 2025 Good integration with Google. Ease of use and provides visibility to other team members queue incase of absence. Pros Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view. Cons AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Garrett L. Operations Hospital & Health Care ### "Hiver is a great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 Pros Amazing customer service and always improving the product. New features are released often and are well thought out. Cons There's nothing I don't like about it! It could certainly use some new features but evertthing it does it does well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) ## FAQs Yes. Hiver offers a Free plan with access to multi-channel inboxes, live chat, and basic support features. It’s designed for small teams starting out with email-based customer service. Hiver’s Lite plan starts at $35 per user, per month when billed monthly, or $25 when billed annually. Higher tiers offer expanded analytics, automation, and advanced support tools. Yes. Hiver supports integrations with CRM, eCommerce, and productivity platforms through native apps and custom connectors. These help teams access external data without switching tabs. Yes. Hiver is built to work inside Gmail, turning your inbox into a shared workspace for customer support. It overlays collaboration tools without requiring a separate platform. Yes. Live chat is available across all paid plans and includes features like transcripts, auto-assignment, and contact forms. It’s accessible directly from the Gmail interface. Yes. Hiver offers a 14-day free trial across all plans, allowing teams to test features like shared inboxes, automation, and analytics before committing. Hiver includes conversation-level and team performance analytics, such as SLA tracking, CSAT scores, and workload distribution. These help managers monitor and improve support quality. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Hiver’s own online content in October 2025, including the product's website and its social media channels. ## Related reading ### [5 Help Desk Software Key Features and Top Products That Offer Them](https://www.capterra.com/resources/help-desk-software-key-features/) Published February 13, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [Capterra Value Report: A Price Comparison Guide for Help Desk Software](https://www.capterra.com/resources/help-desk-software-pricing-report/) Published June 25, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Ayush Mohan Dixit](https://www.capterra.com/resources/author/ayush-mohan-dixit/) ### [5 Key Customer Service Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-customer-service-software-features/) Published June 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [6 Top-Rated AI-Enabled Tools for Customer Service](https://www.capterra.com/resources/top-ai-customer-service-tools/) Published March 1, 2024 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Popular comparisons [Google Workspace vs Hiver](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace)[LiveAgent vs Hiver](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver) [Front vs Hiver](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver)[Bitrix24 vs Hiver](https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)