# Hiver Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hiver Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/142975/Hiver --- # Hiver Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hiver ## What is Hiver? Hiver is an AI email management software that helps teams supercharge their inbox and effortlessly manage all incoming emails to addresses like support@, info@, and more. It ensures accountability on every email by making it easy to route and assign conversations with clear ownership - no messy CCs or forwards. You can track email status and categorize them better with tags for complete visibility. Built for collaboration, Hiver lets teams work together using internal notes, @mentions, shared drafts, and permalinks for non-Hiver users. Rule-based automations get rid of the grunt work by routing, tagging, and prioritizing emails. You can also track key metrics such as response time, resolution time, and CSAT to identify improvement opportunities. Hiver AI is a standout feature as it streamlines all parts of the journey - AI Agents handles repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. ## What is Hiver used for? [Email Management](https://www.capterra.com/email-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 147 user reviews Reviews sentiment Positive 95% Neutral 1% Negative 3% Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 - Customer Experience / 2026 - Customer Service / 2026 - Customer Support / 2026 - Email Management / 2026 - Help Desk / 2026 - Internal Communications / 2026 - Issue Tracking / 2026 - IT Service / 2026 - IT Ticketing Systems / 2026 - ITSM / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Hiver?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hiverhq.com&name=Hiver) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hiver 4.7 (147) VS. [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (147) Ease Of Use 4.3 (3,604) Value For Money 4.5 (116) Value For Money 4.2 (2,659) Customer Service 4.6 (135) Customer Service 4.3 (2,767) ## Hiver alternatives [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (992)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Hiver Overview ### What problems does Hiver solve? Hiver solves scattered email ownership, duplicate replies, missed follow-ups, and poor visibility in shared inboxes by adding assignment, status tracking, internal notes, and automation inside Gmail. Customer support, sales, operations, administrative, and client-facing teams benefit most, especially those managing high-volume inboxes, handoffs, and response-time accountability. Answer based on 126 reviews Overview ### Which roles and teams benefit most from Hiver? Hiver is most used by operations leaders, customer-facing teams, and executives who manage shared inboxes and service workflows inside Gmail. Operations managers streamline task ownership and response tracking, while account, client services, and sales teams coordinate customer communication. Founders, directors, and VPs use it to improve visibility, accountability, and service consistency. Answer based on 141 reviews Overview ### What company size and industries is Hiver built for? Hiver is built mainly for small businesses, which make up 71% of reviewers, and is used most in Information Technology and Services at 13%. It also serves finance, IT service management, HR, healthcare, education, logistics, travel, hospitality, manufacturing, with midsize businesses at 21% and enterprises at 8%. Answer based on 147 reviews Features and Usability ### What are the key features of Hiver? Hiver includes core email management features such as shared inboxes, email assignment, status tracking, and internal notes for team collaboration inside Gmail. Differentiating features include automated routing, tags, collision alerts, analytics and reporting, plus AI Copilot for drafting responses and handling routine support workflows. Answer based on 74 reviews Pricing ### How much does it cost and what fees or limitations are included? Hiver starts at $25/user/month for the Growth plan, with Pro at 55 and Elite at 85; a free version and free trial are available. Reviewers often call the cost appropriate or worth the investment, though some say pricing is high for startups and setup can take time. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Hiver integrate with? Hiver integrates with Gmail most prominently, based on reviewer feedback, and also connects to Slack, Asana, Jira, Aircall, Okta, QuickBooks Online, WhatsApp, and Zapier through its catalog. These cover email, team collaboration, project management, identity, accounting, messaging, and automation across 8 third-party platforms. Answer based on 50 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hiver? Hiver is generally easy to onboard for teams already working in Gmail, with many reviewers describing the interface as intuitive and quick to implement. Training is available through live online sessions, webinars, videos, and documentation. Frontline users tend to get comfortable quickly, while admins need more time for setup, rules, and configuration. Answer based on 27 reviews Getting Started and Support ### What customer support options does Hiver offer, and how do users rate the experience? Hiver offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, friendly, and helpful during setup, training, and issue resolution. Some report slower responses across time zones, occasional communication gaps, and frustration with billing or unresolved cases. Answer based on 57 reviews Email management ### How well does Hiver handle shared inbox email management? Hiver handles shared inbox email management well for Gmail-based teams that need assignment, visibility, and faster response handling. Customer support, operations, and startup teams value tags, notes, ownership, and audit trails, though some users mention lag on long threads, occasional glitches, limited non-Gmail support, and fewer automation options. Answer based on 74 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inbox Management 4.8 (38) 81.58% of 38 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Email Monitoring 4.8 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Support Ticket Management 4.4 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Search/Filter 4.4 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Task Management 4.7 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Email Management 4.8 (17) 94.12% of 17 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Hiver 101 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Assign issues and tasks based on availability or required skills Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and interpret campaign performance metrics Shortcuts for inputting frequently used messages Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track customer complaints from initiation through resolution Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Search for specific words or phrases within a document or database Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Two-way actions and communication between multiple users in real time A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Computer-based system that allows users to send and receive voice messages An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (130) 4.6 Based on 130 reviews ## Pricing Value for money 4.5 (116) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/142975/Hiver/pricing/) FREE $0.00 GROWTH $25.00 Per User,Per Month It includes: - Everything in Lite plan and - Unlimited users - Analytics for team performance - Custom reports - Integrations (Asana, JIRA, QuickBooks, Zapier) PRO $55.00 Per User,Per Month It includes: - Everything in Lite - 5 Shared Inboxes with Email - Chatbots - Assignment Limits on Round-robin, Assignments and CSAT Survey - Custom Reports and Dashboards, User, Tag and CSAT Reports and Scheduled Data Exports/Reports - AI Summarizer, Thank you Detection and Email Template Suggestion - SLA reports and business hours - Out-of-the-box Salesforce and Zapier Integration - No limit on SLA policy and violation reminder ELITE $85.00 Per User,Per Month It includes: - Everything in Pro - Unlimited Shared Inboxes with Email - Skill-based Auto-assignment - HIPAA Compliance - Out-of-the-box Okta Integration - Dedicated Success Manager - Call-back Support - Uptime SLA - Quarterly Team Training - Custom Build Hours Value for money 4.5 (116) 4.5 Based on 116 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (135) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (135) 4.6 Based on 135 reviews ## User reviews Overall rating 4.7 Based on 147 reviews Filter by rating 5(115) 4(25) 3(2) 2(2) 1(3) Mentioned topic Sorted by most recent LK Lexi K. HR ADMIN Retail ### "I liked it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 16, 2026 Pros Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated Cons I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Fletcher S. Customer Experience Supervisor Hospitality ### "Hiver is a fantastic niche extension for CX " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Pros Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making Cons It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Patient care coordinator Hospital & Health Care ### "High five for Hiver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nikhil C. Customer Success Manager Computer Software ### "Internal communication made easy using Hiver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Pros Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Instructor Education Management ### "Functional AI Integrations Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2025 Pros Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration. Cons Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Dominique W. Marketing Growth Strategist Marketing and Advertising ### "Organizing my email is easier than ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic. Pros I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software. Cons Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ronak S. Senior Executive Information Technology and Services ### "Time Saver, Safe and Realiable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2025 I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. Pros The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. Cons Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Malgorzata K. Data Processing Spec. Leisure, Travel & Tourism ### "Helpful tool, but reliability needs improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 12, 2025 My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems. Pros I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication. Cons I liked least that this year we faced some serious errors which disrupted our workflow for a long time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Linda S. International Operations Food & Beverages ### "Hiver is easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 11, 2025 Good integration with Google. Ease of use and provides visibility to other team members queue incase of absence. Pros Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view. Cons AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Garrett L. Operations Hospital & Health Care ### "Hiver is a great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 Pros Amazing customer service and always improving the product. New features are released often and are well thought out. Cons There's nothing I don't like about it! It could certainly use some new features but evertthing it does it does well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Workspace vs Hiver](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace)[LiveAgent vs Hiver](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver) [Front vs Hiver](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver)[Bitrix24 vs Hiver](https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver)