# Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hiver the right Email Management solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142975/Hiver/reviews --- Hiver 4.7 (147) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hiver Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration.“ September 11, 2025 MS Marc S CEOMuseums and Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium.“ August 13, 2025 ID Iván D Customer Service Assistant for Key AccountsPublishing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers.“ September 11, 2025 QL Qin L Administrative AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes.“ September 11, 2025 CG Cristian G Business AnalyticsAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration.“ September 11, 2025 MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Occasional lag or syncing delays in high-volume inboxes impacted efficiency.“ September 11, 2025 RS Ronak S Senior ExecutiveInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress.“ September 12, 2025 JR Julie R Patient care coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana M. VP, Services Logistics and Supply Chain Used the software for: 1-2 years ### "Excellent B2B client service solution" March 22, 2023 5.0 We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. Pros There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. Cons The early learning curve with configuration in Gmail took some time and effort, but that was expected. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Hiver The direct integration within Gmail allowed us to communicate on a more personal level with our clients, rather than having clients feel like they are emailing with an impersonal help desk system. Review Source BF Brandon F. Technology Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy & Straightforward = Hiver" September 11, 2025 5.0 Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. Pros I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. Cons Some of the features that I would consider basic and should be included are only included in the paid version. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Hiver Very simple, it was free and I wouldn't tied down to a subscription. Review Source JR Julie R. Patient care coordinator Hospital & Health Care Used the software for: I used a free trial ### "High five for Hiver" March 5, 2026 5.0 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review Source MS Marc S. CEO Museums and Institutions Used the software for: 1-2 years ### "Abusive billing behavior" August 13, 2025 1.0 Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. Pros Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. Cons They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. Review Source NC Nikhil C. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Internal communication made easy using Hiver!" December 17, 2025 5.0 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Pros Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Review Source JS Jackee S. TALENT MANAGER Entertainment Used the software for: 1-2 years ### "An Essential Tool for Team Email Management" September 11, 2025 5.0 My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. Pros Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail! Cons Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. Review Source ID Iván D. Customer Service Assistant for Key Accounts Publishing Used the software for: 1-2 years ### "Just perfect!" September 11, 2025 5.0 My overall experience with Hiver has been excellent. I feel confident using it because it’s secure, and it gives great value for money. The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment. Pros I truly love how practical and easy it makes customer service for me and my team. I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers. Cons When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one. Review Source MS Marketa S. Assistant Director of HR Education Management Used the software for: 6-12 months ### "Love Hiver!" September 11, 2025 5.0 My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration. Pros Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows. Cons Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows. Review Source LM Lindsey M. Marketing Machinery Used the software for: 2+ years ### "Hiver is the best way to manage shared Gmail inboxes" September 11, 2025 5.0 We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent. Pros Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. Cons I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. Review Source BK Bala K. DATA SCIENTIST Computer & Network Security Used the software for: 6-12 months ### "Great Email Management Tool for Support Teams - Needs Stronger Slack Integration" September 11, 2025 5.0 Overall, Hiver has been a strong addition to our support stack. It simplifies customer support management, enhances collaboration, and reduces friction in communication. With stronger integrations (especially Slack), it could be close to perfect. Pros The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. Cons A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Review Source EO Emily O. Front Desk Hospital & Health Care Used the software for: 2+ years ### "Great Service" September 11, 2025 5.0 Pros Ease of use to share between coworkers and notifications, the security notifications and messages are useful and anyone can respond easily. Cons sometimes you have to refresh the page to get it to load properly, there is a limited number of people you can have on the same email address Review Source MK Matt K. Customer Relations Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Hiver Email Tools Help Organize It All" September 11, 2025 5.0 It has been great! Helpful and makes day to day email organization easier. Since Hiver was introduced, it has made navigating our emails so much easier. Pros The ease of assigning and organizing cluttered email distros. We can have our clerks assign emails from the emails that have high volume and filter them to who needs it. Cons Emails can pop back open and get reassigned to people even after resolution. This can be fixed easily. Review Source GL Garrett L. Operations Hospital & Health Care Used the software for: 6-12 months ### "Hiver is a great product!" September 11, 2025 5.0 Pros Amazing customer service and always improving the product. New features are released often and are well thought out. Cons There's nothing I don't like about it! It could certainly use some new features but evertthing it does it does well. Review Source VB Victoria B. SR Manager Fraud Ops Computer Software Used the software for: Less than 6 months ### "Overall Hiver enhanced the meeting I was in" September 11, 2025 5.0 Pros Used Hiver for the first time during a team training event. It was super user friendly, and allowed for an engaging event. Using Hiver within our training session allowed every single person to share thoughts without even having to speak and in turn allowed others to follow along with their internal thought process. It made this super dry meeting way more fun. Cons I think there should be a feature that once enabled allows each individual to be auto assigned a color for sticky notes. It took us extra time to grab a color someone else didn't already use. Review Source DA Danial A. ZIWO Cloud Contact Center Software Information Technology and Services Used the software for: 2+ years ### "A unique system to always provide excellent customer service on time." March 29, 2022 5.0 In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information. Pros Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything. Cons In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises. Review Source JP Joseph P. IT & Finance Warehousing Used the software for: 6-12 months ### "Where have you been all my life?" March 16, 2023 5.0 They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it. Pros Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group. Cons I have no complaints about the functionality of Hiver. They seem to have thought of everything. They are working on enhancing their SF functionality and I am looking forward to that. Review Source MK Mark K. Sales Director Wholesale Used the software for: 2+ years ### "Hiver user of 6-7 years." June 14, 2023 5.0 Pros Hiver has significantly improved our internal collaboration. Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails they may be looking for based on how our workflows are setup. The analytics on the shared mailboxes provide relevant insights for optimizing our workflows and improving accountability across company. We have been Hiver users for 6-7 years and a happy one, when issues arise support has been fantastic, personable, with timely follow-ups and never dismissing our concerns. In our company every employee uses hiver. Cons Usually, it is much easier to find cons in any application, but I find with Hiver to the extent we use it, there is nothing to complain about. Review Source AG Andrea G. Founder Used the software for: Less than 6 months ### "Awful experience!!! After integrating this tool, my clients stopped receiving my emails." March 4, 2018 1.0 None. Hiver completely derailed our operations at a period of peak media coverage. Pros Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support. Cons I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup! Review Source MFA Md Faiyaz A. Technical support manager IoT application Information Technology and Services Used the software for: 6-12 months ### "Good E-mail management tool" April 10, 2023 5.0 Pros In order to handle email and distribute work among team members, Hiver is a good Email management tool. Tracking team work and workload is easy with it. Work performance can be tracked and compared with the filter feature. It is possible for team members to be added to a group in order to help other team members, such as emailing a particular email address, which will be visible to all members. Cons I have a ticket assigned to me, but someone on my team may close it without my permission, this should not happen except (Team Lead and manager). It should be closed once i assign it to him. Review Source Romina R. Property Associate Real Estate Used the software for: 1-2 years ### "A necessary tool " March 22, 2023 5.0 Pros It's a great way to find and follow up team emails.I use it everyday and it's been super helpful specially on a remote work environment, we would not be able to be as productive without hiver. Cons I would love to have a youtube channel or another easy way to find new features. Review Source AA Akash A. Senior Technical Support Manager - IOT Applications Information Technology and Services Used the software for: 1-2 years ### "Hiver the best budgeted email management tool!" April 3, 2023 4.0 We are able to work efficiently with our team members for the shared inboxes. Pros Workload distribution and easy access to the AI based analysis for the team. Cons Automated rules are not available in basic plans which feels sometimes a problem. Review Source Response from Hiver May 16, 2023 Hello Akash, Thank you for the kind words. We are glad to know Hiver has made it easy and efficient for your team. We will continue to design beneficial features for you and the team to make the most of them. Ashmit | Marketing, Hiver CT Craig T. Transport Planner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Hiver review " March 8, 2023 4.0 I love using this system as everything is much cleaner/easier to use. Pros I like the shared mailbox feature as this makes thing so much easier with all staff. Cons If emails are being sent internally, sometimes this does not open back up. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Companys choice Review Source VT Vinay T. Sr Product Manager Information Technology and Services Used the software for: 1-2 years ### "Its very useful software" April 3, 2023 5.0 Very good experience Pros I am liking the most team Analytics, Ticket Assigning Cons Need to improve Automated mail assigning Review Source Response from Hiver May 16, 2023 Hello Vinay, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. To highlight or discuss any concerns, please do not hesitate to contact us at support@hiverhq.com. Ashmit | Marketing, Hiver VK Vinay K. Product manager Information Technology and Services Used the software for: 1-2 years ### "Excellent software and easy to use" April 7, 2023 5.0 I have veri good experience and very useful app for daily users Pros I would like some features very much like analytical, ticket assigning Cons Yes, need to improve auto assigning the emails Review Source VR Verified Reviewer Operations Specialist Real Estate Used the software for: 1-2 years ### "Hiver Review" September 10, 2019 5.0 Pros Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails! Cons I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications. 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