--- title: "Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hiver the right Customer Support solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142975/Hiver/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-12" --- Hiver 4.7 (148) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2026 # Reviews of Hiver Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration.“ September 11, 2025 MS Marc S CEOMuseums and Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium.“ August 13, 2025 ID Iván D Customer Service Assistant for Key AccountsPublishing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers.“ September 11, 2025 QL Qin L Administrative AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes.“ September 11, 2025 CG Cristian G Business AnalyticsAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration.“ September 11, 2025 MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Occasional lag or syncing delays in high-volume inboxes impacted efficiency.“ September 11, 2025 RS Ronak S Senior ExecutiveInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress.“ September 12, 2025 JR Julie R Patient care coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana M. VP, Services Logistics and Supply Chain Used the software for: 1-2 years ### "Excellent B2B client service solution" March 22, 2023 5.0 We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. Pros There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. Cons The early learning curve with configuration in Gmail took some time and effort, but that was expected. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Hiver The direct integration within Gmail allowed us to communicate on a more personal level with our clients, rather than having clients feel like they are emailing with an impersonal help desk system. Review Source BF Brandon F. Technology Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy & Straightforward = Hiver" September 11, 2025 5.0 Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. Pros I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. Cons Some of the features that I would consider basic and should be included are only included in the paid version. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Hiver Very simple, it was free and I wouldn't tied down to a subscription. Review Source MS Marc S. CEO Museums and Institutions Used the software for: 1-2 years ### "Abusive billing behavior" August 13, 2025 1.0 Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. Pros Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. Cons They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. Review Source TL Tom L. sales and marketing manager Food & Beverages Used the software for: Less than 6 months ### "The best tool to collaborate across teams of any size" June 13, 2026 5.0 We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. Pros The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment Cons The price! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. Review Source JS Jackee S. TALENT MANAGER Entertainment Used the software for: 1-2 years ### "An Essential Tool for Team Email Management" September 11, 2025 5.0 My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. Pros Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail! Cons Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. Review Source MS Marketa S. Assistant Director of HR Education Management Used the software for: 6-12 months ### "Love Hiver!" September 11, 2025 5.0 My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration. Pros Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows. Cons Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows. Review Source ID Iván D. Customer Service Assistant for Key Accounts Publishing Used the software for: 1-2 years ### "Just perfect!" September 11, 2025 5.0 My overall experience with Hiver has been excellent. I feel confident using it because it’s secure, and it gives great value for money. The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment. Pros I truly love how practical and easy it makes customer service for me and my team. I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers. Cons When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one. Review Source NC Nikhil C. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Internal communication made easy using Hiver!" December 17, 2025 5.0 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Pros Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Review Source JR Julie R. Patient care coordinator Hospital & Health Care Used the software for: I used a free trial ### "High five for Hiver" March 5, 2026 5.0 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review Source BK Bala K. DATA SCIENTIST Computer & Network Security Used the software for: 6-12 months ### "Great Email Management Tool for Support Teams - Needs Stronger Slack Integration" September 11, 2025 5.0 Overall, Hiver has been a strong addition to our support stack. It simplifies customer support management, enhances collaboration, and reduces friction in communication. With stronger integrations (especially Slack), it could be close to perfect. Pros The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. Cons A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Review Source MK Małgorzata K. Data Processing Spec. Leisure, Travel & Tourism Used the software for: 1-2 years ### "Helpful tool, but reliability needs improvement" September 12, 2025 5.0 My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems. Pros I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication. Cons I liked least that this year we faced some serious errors which disrupted our workflow for a long time. Review Source HS Hunter S. Developer Marketing and Advertising Used the software for: 2+ years ### "Company emails are easier with Hiver" September 11, 2025 5.0 Runs in the background seamlessly; there when you need it and not in the forefront when you don't. Makes team communication about clients easier. Pros Easy to collaborate with teammates on emails in conversations. Provides a knowledge base to come back to and filter by tags for easy retrieval. Cons The reporting could be better. My team has built our own reporting to better meet our needs but it would likely be sufficient for most people. Review Source ZA Zaldy A. Executive assistant Broadcast Media Used the software for: Less than 6 months ### "Best for CS Workflow!" September 11, 2025 5.0 The navigation is quick and intuitive, and their customer service is top-class—always responsive and supportive. I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience. Pros Hiver makes managing shared inboxes incredibly simple and efficient. It’s easy to use, with a clean, user-friendly interface that helps teams stay organized. Cons There’s very little to dislike. Some features could benefit from deeper customization to suit different workflows, but overall, Hiver consistently delivers on performance and reliability. Review Source VR Verified Reviewer Instructor Education Management Used the software for: Less than 6 months ### "Functional AI Integrations Platform " November 10, 2025 5.0 Pros Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration. Cons Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform. Review Source CL Caitlin L. Website Owner Writing and Editing Used the software for: Less than 6 months ### "Great Email Management Tool" January 9, 2025 5.0 Hiver is great for managing emails between multiple people and I love that Hiver allows you to organize and even Annotate your emails. Pros I love that it integrates seamlessly with Gmail, a platform I already use on a daily basis multiple times a day anyway, doesn't require any additional software to work, and it's affordable for small business owners like myself. Cons It only works with Gmail so people that use other email services such as Yahoo, etc aren't able to use Hiver and there can be a steep learning curve for less experienced users with some of the more advanced features. Review Source FO Frank O. Digital Expert Facilities Services Used the software for: 2+ years ### "Hiver changed our Administrative Support department very positively !" April 4, 2023 5.0 Our main goal was to reduce the amount of work and work-around when using a Google Collaborative Inbox our Google Group in our Administrative Support team(s). Everything is now done through the Hiver mailboxes and within the single GMail-session.This has proven more than beneficial for everyone (Admin Support as well as all the users requesting support). Everything is more structured, easier to follow-up, re-assign, provide feedback, and set pending or closed. Pros The full Gmail integration is marvellous !One single GMail-session to follow-up day-to-day business mails and additionally support requests assigned to the Hiver users. No need to keep multiple windows and mailboxes open.The ease of use goes without saying.The contacts with people from Hiver (at all levels) is incredibly positive. They really listen and try to solve issues as soon as possible. Suggestions for new features are discussed (sometimes in great detail) and implemented if it's feasible and useful. Cons A minor issue is the fact that users should be aware that deleting "a single" message from a conversation in a hiver mailbox deletes the whole conversation and removes it from the Hiver mailbox when emptying the bin. This only goes for the delete message on message level.But then again, new Hiver users should be trained not to delete single messages.Luckily, the delete button at conversation level shows another text than the normal button, and provides a warning message when pressed. Review Source HG Himanshu G. Technical product manager Information Technology and Services Used the software for: 6-12 months ### "Best product with good management " April 4, 2023 5.0 Everything is looks fine and it's very helpful for customer support and team management. Pros Yes integrated with gmail. By this easily ticket managed with team member. Cons No there is no difficulty but auto assigned tickets with issue will be free of cost. Please consider that Review Source CM Carmen M. CEO Financial Services Used the software for: 6-12 months ### "Hiver for email collaboration" March 22, 2023 5.0 It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing. Pros I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing. Cons The inability to share draft emails that are new emails, not responses to existing emails. Review Source KB Kyle B. Sales & Marketing Manager Retail Used the software for: 1-2 years ### "Hiver makes organization so easy for an ecommerce business" March 8, 2023 5.0 Amazing, made our lives so much easier, we love it! Pros Very easy to keep everything organized and to keep track of everything. We are a small and growing ecommerce business that has been using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team. Cons We would love to see more notification settings for customers and emails. Review Source Daniel J. Finance Team Lead Leisure, Travel & Tourism Used the software for: 1-2 years ### "Hiver Is A Must For High Volume Inboxes " September 12, 2019 5.0 Pros Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient. Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items Cons It would be nice to have the ability to sort emails from oldest to newest Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there Review Source BK Beth K. Marketing Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "It works." March 8, 2023 4.0 Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either. Pros I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages. Cons It's clunky at times and the search function in Gmail is more confusing than helpful. Review Source SK Saket K. Product Manager Computer Software Used the software for: 6-12 months ### "Little costly for small teams, but Effective tool for Ticket management " April 2, 2023 5.0 It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams. Pros Automation, Analytics and ticket management Cons Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive. Review Source Response from Hiver May 15, 2023 Hello Saket, Thank you for the feedback. We are glad to hear that Hiver is beneficial in email management for your team. We request you write to us at support@hiverhq.com to solve your Analytics queries. Ashmit | Marketing, Hiver VR Verified Reviewer Sales & Marketing Manager Industrial Automation Used the software for: 1-2 years ### "I'm a Surv-Hiver" March 15, 2019 4.0 Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team. Pros The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat Cons At times, since the support is only US and India based, the time difference means support is not always available to us UK time. Review Source PKS Puneet Kumar S. Tech Support Manager Information Technology and Services Used the software for: 6-12 months ### "One of the Best Gmail Suits for Shared Email" March 30, 2023 5.0 Using Hiver from more than 6 Months & its just awesome. Pros It works great while collaborating with the teammates.Issue's & tickets can be tagged for further analytics.User wise & tag wise availibity of analytics report is awesome. Cons We are using Hiver from last 6 + months & didn't found any issue to report. Review Source LS Louise S. Customer Advisor Construction Used the software for: 2+ years ### "Hiver user" April 4, 2023 5.0 Pros Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily Cons Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily Review Source Response from Hiver May 16, 2023 Hello Louise, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. 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