# Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hiver the right Email Management solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142975/Hiver/reviews --- Hiver 4.7 (147) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hiver Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration.“ September 11, 2025 MS Marc S CEOMuseums and Institutions, 2 - 10 employeesUsed the software for: 1-2 years. “They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium.“ August 13, 2025 ID Iván D Customer Service Assistant for Key AccountsPublishing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers.“ September 11, 2025 QL Qin L Administrative AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes.“ September 11, 2025 CG Cristian G Business AnalyticsAirlines/Aviation, 501 - 1,000 employeesUsed the software for: 1-2 years. “It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration.“ September 11, 2025 MS Marketa S Assistant Director of HREducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Occasional lag or syncing delays in high-volume inboxes impacted efficiency.“ September 11, 2025 RS Ronak S Senior ExecutiveInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress.“ September 12, 2025 JR Julie R Patient care coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana M. VP, Services Logistics and Supply Chain Used the software for: 1-2 years ### "Excellent B2B client service solution" March 22, 2023 5.0 We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. Pros There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. Cons The early learning curve with configuration in Gmail took some time and effort, but that was expected. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Hiver The direct integration within Gmail allowed us to communicate on a more personal level with our clients, rather than having clients feel like they are emailing with an impersonal help desk system. Review Source BF Brandon F. Technology Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy & Straightforward = Hiver" September 11, 2025 5.0 Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. Pros I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. Cons Some of the features that I would consider basic and should be included are only included in the paid version. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Hiver Very simple, it was free and I wouldn't tied down to a subscription. Review Source LK Lexi K. HR ADMIN Retail Used the software for: Less than 6 months ### "I liked it" April 16, 2026 4.0 Pros Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated Cons I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. Review Source MS Marc S. CEO Museums and Institutions Used the software for: 1-2 years ### "Abusive billing behavior" August 13, 2025 1.0 Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. Pros Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. Cons They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. Review Source JR Julie R. Patient care coordinator Hospital & Health Care Used the software for: I used a free trial ### "High five for Hiver" March 5, 2026 5.0 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review Source JS Jackee S. TALENT MANAGER Entertainment Used the software for: 1-2 years ### "An Essential Tool for Team Email Management" September 11, 2025 5.0 My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. Pros Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail! Cons Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. Review Source ID Iván D. Customer Service Assistant for Key Accounts Publishing Used the software for: 1-2 years ### "Just perfect!" September 11, 2025 5.0 My overall experience with Hiver has been excellent. I feel confident using it because it’s secure, and it gives great value for money. The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment. Pros I truly love how practical and easy it makes customer service for me and my team. I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers. Cons When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one. Review Source MS Marketa S. Assistant Director of HR Education Management Used the software for: 6-12 months ### "Love Hiver!" September 11, 2025 5.0 My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration. Pros Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows. Cons Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows. Review Source LM Lindsey M. Marketing Machinery Used the software for: 2+ years ### "Hiver is the best way to manage shared Gmail inboxes" September 11, 2025 5.0 We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent. Pros Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. Cons I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. Review Source BK Bala K. DATA SCIENTIST Computer & Network Security Used the software for: 6-12 months ### "Great Email Management Tool for Support Teams - Needs Stronger Slack Integration" September 11, 2025 5.0 Overall, Hiver has been a strong addition to our support stack. It simplifies customer support management, enhances collaboration, and reduces friction in communication. With stronger integrations (especially Slack), it could be close to perfect. Pros The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. Cons A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Review Source MK Małgorzata K. Data Processing Spec. Leisure, Travel & Tourism Used the software for: 1-2 years ### "Helpful tool, but reliability needs improvement" September 12, 2025 5.0 My overall experience with Hiver is good. It helps with email management and teamwork, but the errors we had this year caused some problems. Pros I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication. Cons I liked least that this year we faced some serious errors which disrupted our workflow for a long time. Review Source HS Hunter S. Developer Marketing and Advertising Used the software for: 2+ years ### "Company emails are easier with Hiver" September 11, 2025 5.0 Runs in the background seamlessly; there when you need it and not in the forefront when you don't. Makes team communication about clients easier. Pros Easy to collaborate with teammates on emails in conversations. Provides a knowledge base to come back to and filter by tags for easy retrieval. Cons The reporting could be better. My team has built our own reporting to better meet our needs but it would likely be sufficient for most people. Review Source ZA Zaldy A. Executive assistant Broadcast Media Used the software for: Less than 6 months ### "Best for CS Workflow!" September 11, 2025 5.0 The navigation is quick and intuitive, and their customer service is top-class—always responsive and supportive. I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience. Pros Hiver makes managing shared inboxes incredibly simple and efficient. It’s easy to use, with a clean, user-friendly interface that helps teams stay organized. Cons There’s very little to dislike. Some features could benefit from deeper customization to suit different workflows, but overall, Hiver consistently delivers on performance and reliability. Review Source NT Nikhil T. Head of Performance and Ecommerce Consumer Goods Used the software for: 6-12 months ### "Seamless and successful" September 11, 2025 5.0 Pros A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before. We can get away without a true CS team as a result Cons Nothing really. I thought Hiver has plugged a great gap in our activity as a start up business. Thanks guys! Review Source BC Brian C. Senior Solutions Manager Management Consulting Used the software for: 1-2 years ### "Excellent Add-On to a Gmail-centric Workflow " June 23, 2020 5.0 Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture. I have been pleased not only with the functioning of Hiver, but also with the seemingly kind people behind the scenes who are always improving Hiver and are always available for a questions, if one arises. Pros Our company moved over to G Suite in an effort to move to cloud-based operations from our previous terminal server setup (Windows-based ONLY; accessibility was relatively limited if not at the office). When making the switch, we note that Gmail does not have a shared mailbox function – something that our company entirely relies on. So though you're getting the "Suite" of apps that are necessary (and excellent) for operations, a large piece of the puzzle was absent. HIVER offered EXACTLY what we were looking for. Accessibility to shared email addresses/inboxes for a small or large number of employees. Hiver is an excellent and essential tool in our company's toolbox. Furthermore, the customer service I receive is always quick and accurate and a smile seems to be permanently attached to the customer service reps, making it not only easy, but also pleasant, to address issues. Cons Our company works entirely online – browser-based and mobile devices. Hiver has an iPhone app that we use and it is constantly improving, but the iPad app is the iPhone app on a bigger screen. Hiver's latest update duplicates the size parameters of the iPhone app, so it is not just enlarged (causing a grainy picture) but rather readable. The downside of the app version is that I can't seem to compose a new email from one of the shared mailboxes. While traveling I may need to send an email from a shared address, but cannot do so with the Hiver app. Further, Hiver sorely leaves behind the template functionality – something that our company depends on – and I can't seem to create signatures for the various addresses. A new iPad app may be a longer project, but if the shared templates and signature functions could be addressed, that would take Hiver to a new level for companies such as ours. We are also looking at investing in Hiver again for a new setup, but I note that the prices have become quite high. While G Suite itself is $12/user, if you require more than one shared inbox (which seems very likely) you're paying almost double @ $22+/user for Hiver, which then starts to crank up the price making it seems like less of a "value". It may require some planning, but Gmail offers alternatives to the shared inbox which may appeal to customers who would find this too expensive. Review Source BR Brian R. Director of Accounting Real Estate Used the software for: 6-12 months ### "First Year of Hiver" April 4, 2023 4.0 I have been very pleased with Hiver in our first year. It has really added some great features to Gmail and once we can get everyone on board I imagine we'll gain even more benefit from it. I am very happy with the service and would definitely recommend it. It has great potential when used to the fullest! Pros I really liked the fact that emails can be added to a shared mailbox and everyone on the team will be able to see them. This makes it much easier when we change team members, as they can be added and will see all the email history. We no longer have to save emails that are worthy of archiving, as they are automatically filed nicely and accessible by the current team - with attachments in place! I really didn't like when you forwarded an email and you needed to reattach the attachments - We can now just add an email to the shared inbox and the new user can see everything as though they were there all along!I also really like the automations - As much of our email traffic is fairly routine, and we can use this to automatically route emails appropriately - And tag them automatically for metrics/analytics!Additionally, the fact that it integrates into Gmail is great, as we looked at competitors, but I didn't want to have another login with more emails. The fact that everything in one place was the major selling point for me Cons The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult. I can imagine everything working perfectly in my head, but getting the whole team on board has been the issue. I also wish we had more bulk features - Such as bulk tagging, bulk status updates, bulk tag adding, etc. Although your support team has been great! Reason for choosing Hiver The fact that Hiver is integrated into Gmail was the deciding factor. We tried Zendesk, but having to log into a new place was far from ideal. Also Hiver's simpler design was also great, it had what we needed but wasn't so complex that new users would need extensive training. Review Source HC Heath C. Inventory Manager Retail Used the software for: 1-2 years ### "Hiver is seamless and a great tool!" March 22, 2023 5.0 Pros I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of. Cons Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen. Review Source sK satish K. Manager Information Technology and Services Used the software for: 1-2 years ### "Technicial Support Manager, providing customer support, resolution to team" April 10, 2023 5.0 Pros Hiver is best by this we cannot forget our pending works, its will be easily managed. Cons Nothing for now, but if in future there is anything else. sure let you know the same. Review Source VR Verified Reviewer Freelancer Computer Software Used the software for: 6-12 months ### "Easy to manage shared email inbox" July 2, 2021 5.0 Hiver can be really helpful when you are using a shared inbox with email address like info@ or sales@. It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email. Pros This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice. Cons I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver. Review Source AK Amit K. Tech Support manager Information Technology and Services Used the software for: 1-2 years ### "Good ticketing management" April 7, 2023 5.0 As my opinion, overall a best ticketing management solution. Pros I like most in Hiver, the distribution of the tickets. Cons The live chat part in average, It should be improve. Review Source MS Meritxell S. Team manager Logistics and Supply Chain Used the software for: 2+ years ### "Colaborattive inboxes and email managing" March 8, 2023 5.0 Productivity has increased considerably. Pros It's incredible easy to setup and get used to work with it. There is no need to train users.Notes on emails or tag another user on it it's very useful. Cons Sometimes it's hard to define what you want to have in your main inbox or not. Alternatives considered [Drag](https://www.capterra.com/p/173949/Drag/) Reason for choosing Hiver It looked easier to be used. Review Source Bartek M. Operations Manager Professional Training & Coaching Used the software for: 1-2 years ### "Awesome Product" September 11, 2019 5.0 Pros I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team! Cons Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox. Review Source AJ Amanda J. Admin Assitant Computer Networking Used the software for: 1-2 years ### "Function and Efficiency " April 4, 2023 5.0 It's been great. We aren't changing anytime soon. Pros I like that a team of people on different ends of the world can work together efficiently. Cons When we have systems issues and have to contact customer support and they aren't able to help. Review Source VR Verified Reviewer Concierge Program Manager Internet Used the software for: 1-2 years ### "Extremely useful, a little finicky" December 11, 2020 4.0 The usefulness just can't be beat, despite some challenges, it remains worthewhile Pros Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel Cons Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable Reason for choosing Hiver Price, collective inbox options Review Source DR Dan R. Curriculum Designer and Support Specialist Education Management Used the software for: 6-12 months ### "Check Hiver Out!" April 4, 2023 4.0 Pros The ability to co-manage a shared inbox and triage/delegate emails to members was simple and very useful. Cons The CSAT responses failed to load consistently, requiring me to refresh my browser tab and try again multiple times. This issue seemed more localized to me than the rest of my teammates though. Review Source Similar Products Featured ## Related categories [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.