# Page 3 | Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Hiver the right Email Management solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142975/Hiver/reviews/?page=3

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Hiver

4.7 (146)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Hiver

## Showing most helpful reviews

Showing 51-75 of 146 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HG

Himanshu G.  
Technical product manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Best product with good management "

April 4, 2023

5.0

Everything is looks fine and it's very helpful for customer support and team management.

Pros

Yes integrated with gmail. By this easily ticket managed with team member.

Cons

No there is no difficulty but auto assigned tickets with issue will be free of cost. Please consider that

Review Source

HC

Heath C.  
Inventory Manager  
Retail  
Used the software for: 1-2 years

### "Hiver is seamless and a great tool!"

March 22, 2023

5.0

Pros

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Cons

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

Review Source

CM

Carmen M.  
CEO  
Financial Services  
Used the software for: 6-12 months

### "Hiver for email collaboration"

March 22, 2023

5.0

It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.

Pros

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

Cons

The inability to share draft emails that are new emails, not responses to existing emails.

Review Source

Juan David N.  
Customer Care Rep  
Consumer Electronics  
Used the software for: 1-2 years

### "Managing a team was never easier!"

September 18, 2019

5.0

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Pros

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Cons

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Review Source

Bryn S.  
Director of Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Hiver has been a game changer our account management team!"

September 10, 2019

5.0

Pros

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Cons

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Hiver

Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!

Review Source

AG

Andrea G.  
Founder  
  
Used the software for: Less than 6 months

### "Awful experience!!! After integrating this tool, my clients stopped receiving my emails."

March 4, 2018

1.0

None. Hiver completely derailed our operations at a period of peak media coverage.

Pros

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Review Source

KM

Karen M.  
Business Success Lead  
Pharmaceuticals  
Used the software for: 6-12 months

### "Easy implementation and roll out"

March 8, 2023

4.0

Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)

Pros

Integration into existing email platform

Cons

Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Hiver

Cost and integration with existing email platform

Review Source

KB

Kyle B.  
Sales & Marketing Manager  
Retail  
Used the software for: 1-2 years

### "Hiver makes organization so easy for an ecommerce business"

March 8, 2023

5.0

Amazing, made our lives so much easier, we love it!

Pros

Very easy to keep everything organized and to keep track of everything. We are a small and growing ecommerce business that has been using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team.

Cons

We would love to see more notification settings for customers and emails.

Review Source

MFA

Md Faiyaz A.  
Technical support manager IoT application  
Information Technology and Services  
Used the software for: 6-12 months

### "Good E-mail management tool"

April 10, 2023

5.0

Pros

In order to handle email and distribute work among team members, Hiver is a good Email management tool. Tracking team work and workload is easy with it. Work performance can be tracked and compared with the filter feature. It is possible for team members to be added to a group in order to help other team members, such as emailing a particular email address, which will be visible to all members.

Cons

I have a ticket assigned to me, but someone on my team may close it without my permission, this should not happen except (Team Lead and manager). It should be closed once i assign it to him.

Review Source

Daniel J.  
Finance Team Lead  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Hiver Is A Must For High Volume Inboxes "

September 12, 2019

5.0

Pros

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient. Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Cons

It would be nice to have the ability to sort emails from oldest to newest Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Review Source

JT

John T.  
Account Executive  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Helps internal communication"

March 22, 2023

5.0

It is a game changer, the way the program is so discrete and doesnt take up alot of space in your screen and you can completely minimize it until you need it is just fantastic.

Pros

The way that you can tag your emails and not have to manually forward something to your colleagues is amazing. Being able to click a drop-down menu and choose the person you want to assign an email to makes it a clean transaction.

Cons

Not being able to mass update from your original inbox and close the conversations through there is the thing I least like but its not really a big issue as I can go into my assigned inbox and close through there.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

We had to use the Hubspot inbox and drift away from using Gmail completely and missed out on a lot of features from Gmail.

Review Source

Romina R.  
Property Associate  
Real Estate  
Used the software for: 1-2 years

### "A necessary tool "

March 22, 2023

5.0

Pros

It's a great way to find and follow up team emails.I use it everyday and it's been super helpful specially on a remote work environment, we would not be able to be as productive without hiver.

Cons

I would love to have a youtube channel or another easy way to find new features.

Review Source

BK

Beth K.  
Marketing Specialist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "It works."

March 8, 2023

4.0

Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.

Pros

I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.

Cons

It's clunky at times and the search function in Gmail is more confusing than helpful.

Review Source

AA

Akash A.  
Senior Technical Support Manager - IOT Applications  
Information Technology and Services  
Used the software for: 1-2 years

### "Hiver the best budgeted email management tool!"

April 3, 2023

4.0

We are able to work efficiently with our team members for the shared inboxes.

Pros

Workload distribution and easy access to the AI based analysis for the team.

Cons

Automated rules are not available in basic plans which feels sometimes a problem.

Review Source

Response from Hiver

May 16, 2023

Hello Akash, Thank you for the kind words. We are glad to know Hiver has made it easy and efficient for your team. We will continue to design beneficial features for you and the team to make the most of them. Ashmit | Marketing, Hiver

SK

Saket K.  
Product Manager  
Computer Software  
Used the software for: 6-12 months

### "Little costly for small teams, but Effective tool for Ticket management "

April 2, 2023

5.0

It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.

Pros

Automation, Analytics and ticket management

Cons

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

Review Source

Response from Hiver

May 15, 2023

Hello Saket, Thank you for the feedback. We are glad to hear that Hiver is beneficial in email management for your team. We request you write to us at support@hiverhq.com to solve your Analytics queries. Ashmit | Marketing, Hiver

CT

Craig T.  
Transport Planner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Hiver review "

March 8, 2023

4.0

I love using this system as everything is much cleaner/easier to use.

Pros

I like the shared mailbox feature as this makes thing so much easier with all staff.

Cons

If emails are being sent internally, sometimes this does not open back up.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Companys choice

Review Source

VR

Verified Reviewer  
Sales & Marketing Manager  
Industrial Automation  
Used the software for: 1-2 years

### "I'm a Surv-Hiver"

March 15, 2019

4.0

Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

Pros

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Cons

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Review Source

VT

Vinay T.  
Sr Product Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Its very useful software"

April 3, 2023

5.0

Very good experience

Pros

I am liking the most team Analytics, Ticket Assigning

Cons

Need to improve Automated mail assigning

Review Source

Response from Hiver

May 16, 2023

Hello Vinay, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. To highlight or discuss any concerns, please do not hesitate to contact us at support@hiverhq.com. Ashmit | Marketing, Hiver

CR

Charlie R.  
Partner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy Email Management"

June 23, 2020

5.0

Great overall experience that has helped us become more efficient and communicate very effectively.

Pros

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently. There are easy ways to set up template copy too, accessible to the whole team.

Cons

No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

Reason for choosing Hiver

Good value and great user experience.

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Hiver works so much better with Gmail and allows us to work well collaboratively as a team using a shared inbox whilst still access our regular Gmail emails.

Review Source

JM

Jordi M.  
GERENTE  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Hiver ayuda a escalar los equipos de atención al cliente y ventas"

March 22, 2023

4.0

Todavía no le he dado el uso completo. Por el momento es buena experiencia y lo recomendaría.

Pros

Que esta totalmente integrado con GMAIL.

Cons

No dispone de cambio de idioma a Español y tampoco soporte de atención al cliente para mercado LATAM.

Review Source

PKS

Puneet Kumar S.  
Tech Support Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "One of the Best Gmail Suits for Shared Email"

March 30, 2023

5.0

Using Hiver from more than 6 Months & its just awesome.

Pros

It works great while collaborating with the teammates.Issue's & tickets can be tagged for further analytics.User wise & tag wise availibity of analytics report is awesome.

Cons

We are using Hiver from last 6 + months & didn't found any issue to report.

Review Source

VK

Vinay K.  
Product manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent software and easy to use"

April 7, 2023

5.0

I have veri good experience and very useful app for daily users

Pros

I would like some features very much like analytical, ticket assigning

Cons

Yes, need to improve auto assigning the emails

Review Source

LS

Louise S.  
Customer Advisor  
Construction  
Used the software for: 2+ years

### "Hiver user"

April 4, 2023

5.0

Pros

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

Cons

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

Review Source

Response from Hiver

May 16, 2023

Hello Louise, We are glad to get your feedback. And we hope to continue being beneficial to you and your team. Ashmit | Marketing, Hiver

VR

Verified Reviewer  
Operations Specialist  
Real Estate  
Used the software for: 1-2 years

### "Hiver Review"

September 10, 2019

5.0

Pros

Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!

Cons

I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

Review Source

VR

Verified Reviewer  
Client Services Manager  
Computer Software  
Used the software for: 1-2 years

### "Hiver is a must to manage G-Suite shared inbox"

September 30, 2019

5.0

Hiver provides the functionality we require to manage a G-Suite shared inbox.

Pros

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

Cons

I would like to see some simple analytics at the base subscription level.

Reason for choosing Hiver

Hiver is the most cost-effective, feature-rich solution available.

Review Source

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