--- title: "Hiver Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hiver Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/142975/Hiver/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Hiver Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hiver ## What is Hiver? Hiver is the agentic customer service platform where teams and AI work together to resolve complex customer issues across channels. Unlike legacy support platforms, where people do most of the heavy lifting to resolve customer issues, Hiver changes how that work gets done. Your team directs AI to handle most of it and steps in only when judgment or approval is needed. Ticketing, cross-team collaboration, and workflows provide the structure, context, and visibility needed to manage each request, while AI investigates issues, takes action, and resolves them end to end under your team’s direction. Hiver comes in two products: Hiver Omni, a dedicated omnichannel platform, and Hiver in Gmail, for teams that want to manage customer support right from their inbox. More than 10,000 teams, including Flexport, Gusto, and Ping Identity, trust Hiver to deliver great customer experiences. ## What is Hiver used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 149 user reviews Reviews sentiment Positive 95% Neutral 1% Negative 3% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 - Customer Experience / 2026 - Customer Service / 2026 - Customer Support / 2026 - Email Management / 2026 - Help Desk / 2026 - Internal Communications / 2026 - Issue Tracking / 2026 - IT Service / 2026 - IT Ticketing Systems / 2026 - ITSM / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Hiver?[Manage this product listing](https://www.g2.com/products/hiver-omni/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hiver 4.7 (148) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $25 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (148) Ease Of Use 4.0 (84,303) Value For Money 4.5 (117) Value For Money 4.2 (60,296) Customer Service 4.6 (136) Customer Service 4.0 (55,216) ## Hiver alternatives [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Hiver Overview ### What problems does Hiver solve? Hiver solves the chaos of shared Gmail inboxes by assigning each customer or internal request to an owner, tracking open and closed work, and preventing duplicate replies through collision alerts. Internal notes, tags, templates, and routing rules help customer support, sales, administrative, and client-services teams coordinate follow-ups and maintain accountability. Answer based on 122 reviews Overview ### Which roles and teams benefit most from Hiver? Hiver is most used by operations leaders, directors, and executives who oversee shared inboxes, assign ownership, and monitor response accountability. Customer-facing sales, marketing, property, and patient-care teams manage incoming requests and follow-ups, while product and program managers coordinate cross-functional communication, resolve issues, and keep email-based work visible. Answer based on 142 reviews Overview ### What company size and industries is Hiver built for? Hiver is built primarily for small businesses, which represent 71% of reviewers, with Information Technology and Services leading at 12%. It serves customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing; midsize businesses account for 21% and enterprises 8%. Answer based on 148 reviews Features and Usability ### What are the key features of Hiver? Hiver includes shared inbox and email management features that collect support requests in one place, helping teams identify urgent messages. It supports email distribution, task assignment, and support ticket management for clear ownership and handoffs. Search and filter tools help users find emails and tickets by tags, clients, or other criteria. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? Hiver offers Growth at $25 per user/month, alongside Pro at 55 and Elite at 85, with a free trial available. Reviewers often consider the cost appropriate or worthwhile, though some cite expensive long-term pricing for startups, plan changes, and substantial rate increases. Setup can also take time. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Hiver integrate with? Hiver integrates with Gmail for shared inbox management and team email collaboration. Its eight third-party integrations also include Aircall, Asana, Jira, Okta, QuickBooks Online, Slack, WhatsApp, and Zapier, covering communication, project management, identity management, accounting, and workflow automation. Answer based on 50 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hiver? Hiver offers live online sessions, webinars, documentation, and videos to support team training. Reviewers report that everyday users, especially Gmail-based teams, generally learn shared inbox workflows quickly because the interface feels familiar. Admins and teams configuring rules, analytics, or custom workflows may need several hours and support during initial setup. Answer based on 27 reviews Getting Started and Support ### What customer support options does Hiver offer, and how do users rate the experience? Hiver offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe the team as responsive, friendly, helpful, and quick to follow up. However, some report communication difficulties, delayed replies, limited availability across time zones, and less helpful assistance with billing or complex issues. Answer based on 58 reviews Email management ### How well does Hiver manage shared team email inboxes? Hiver turns Gmail shared inboxes into organized, accountable team workflows for customer and internal email. Teams value assignment, tags, notes, collision alerts, and status tracking that reduce missed or duplicate replies. Some users report slow loading on long threads, occasional connectivity issues, and limits around reply merging, automated responses, and email-folder controls. Answer based on 75 reviews ## Features AI summary Based on 17,634 AI Agents for Customer Support reviews Capterra reviewers point to these as the features buyers value most when choosing email management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Hiver includes **Inbox Management** and **Search/Filter**, so teams can organize shared email workflows and quickly find the messages they need. However, it does not offer **Email Tracking**. Instead, it provides other highly rated capabilities, including **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), which help teams stay updated on message activity and respond faster to important conversations, giving businesses better visibility and more consistent email handling. Inbox Management 4.8 (38) 81.58% of 38 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 4.4 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Support Ticket Management 4.4 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Task Management 4.7 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Email Management 4.8 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Multi-Channel Communication 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Hiver 80 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Summarization: Condenses long documents or text into a brief summary. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (131) 4.6 Based on 131 reviews ## Pricing Value for money 4.5 (117) Free Trial [View pricing plan details](https://www.capterra.com/p/142975/Hiver/pricing/) GROWTH $25.00 Per User,Per Month It includes: - Everything in Free, plus - AI Agents - AI Copilot - Voice - Rule Based Automations - Round Robin Assignment - Pre-built Analytics - Basic Integrations (Slack) PRO $55.00 Per User,Per Month It includes: - Everything in Growth, plus: - AI Agents - AI Copilot - Customer Portal - Slack Channel - SLAs and CSAT surveys - Advanced Analytics - Premium Integrations (Asana, Shopify, CRMs) - API access ELITE $85.00 Per User,Per Month It includes: - Everything in Pro, plus: - AI Agents - AI Copilot - AI QA - AI Insights - AI Knowledge Hub (Coming Soon) - Customer Intelligence (Coming Soon) - Skill-based routing - Custom Objects - Personal to Shared Inbox rules - SSO, HIPPAA, and custom roles Value for money 4.5 (117) 4.5 Based on 117 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (136) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (136) 4.6 Based on 136 reviews ## User reviews Overall rating 4.7 Based on 149 reviews Filter by rating Counts reflect reviews available in this feed. 5(116) 4(26) 3(2) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful Jason B. Director of IT Used the software for: Less than 1 year ### "All Channels in One Place—Hiver Omni Boosts Team Collaboration and Productivity" 4.5 November 10, 2026 Hiver Omni helps solve the problem of managing customer conversations across multiple channels by bringing everything into one centralized platform. It reduces communication gaps, improves team collaboration, and makes it easier to track and respond to customer requests. This benefits me by saving time, improving response times, keeping work organized, and helping deliver a smoother and more consistent customer experience. Pros What I like best about Hiver Omni is how it brings all customer communication channels together in one place, making it easier to manage conversations, collaborate with team members, and respond to customers quickly. Its user-friendly interface, automation features, and organized workflow help improve team productivity and deliver a better customer experience. Cons What I dislike about Hiver Omni is that some features can take time to learn, and the platform could offer more customization options. Occasionally, notifications and navigation can feel overwhelming, especially when managing multiple conversations. Improving the overall speed and simplifying certain workflows would make the user experience even better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tom L. sales and marketing manager Used the software for: Less than 1 year ### "The best tool to collaborate across teams of any size" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. Pros The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment Cons The price! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexis K. HR ADMIN Used the software for: Less than 1 year ### "I liked it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 20, 2026 Pros Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated Cons I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fletcher S. Customer Experience Supervisor Used the software for: 3-5 years ### "Hiver is a fantastic niche extension for CX " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 Pros Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making Cons It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Patient care coordinator Used the software for: I used a free trial ### "High five for Hiver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 My overall experience with Hiver has been a positive one. Email communications and management have been smooth since using Hiver. Pros What I like about Hiver is it is easy to use, affordable secure and efficient. Email management has been much better since using Hiver. Cons Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikhil C. Customer Success Manager Used the software for: 1-3 years ### "Internal communication made easy using Hiver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Pros Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Instructor Used the software for: Less than 1 year ### "Functional AI Integrations Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2025 Pros Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration. Cons Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dana M. VP, Services Used the software for: 1-3 years ### "Excellent B2B client service solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. Pros There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. Cons The early learning curve with configuration in Gmail took some time and effort, but that was expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brandon F. Technology Director Used the software for: Less than 1 year ### "Easy & Straightforward = Hiver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 12, 2025 Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. Pros I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. Cons Some of the features that I would consider basic and should be included are only included in the paid version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Work of Art S. CEO Used the software for: 1-3 years ### "Abusive billing behavior" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 14, 2025 Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. Pros Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. Cons They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Workspace vs Hiver](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace)[Bitrix24 vs Hiver](https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver)[Front vs Hiver](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver) [Missive vs Hiver](https://www.capterra.com/compare/142975-152884/Hiver-vs-Missive)[LiveAgent vs Hiver](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver)