# Page 4 | Hiver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hiver the right Email Management solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142975/Hiver/reviews --- Hiver 4.7 (146) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Hiver ## Showing most helpful reviews Showing 76-100 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carl V. Manager, Solution Delivery Human Resources Used the software for: 6-12 months ### "Visibility, Visibility, Visibility" June 23, 2020 5.0 All around great experience from the demonstration through go-live. The Hiver team is also very responsive to questions we have as well as training support for new team members. Pros Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs. Cons I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs. Review Source SM Sheri M. Travel Agent Airlines/Aviation Used the software for: 6-12 months ### "Hiver Use" April 4, 2023 5.0 I am enjoying it thus far Pros I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails. Cons So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest. Review Source FV Fanni V. Senior People Operations Coordinator Financial Services Used the software for: 6-12 months ### "A real difference in admin heavy teams" June 24, 2020 5.0 Pros Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options. Cons The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them. Review Source VT Virginia T. Pulse Manager Real Estate Used the software for: 2+ years ### "Team Email Management" September 13, 2019 5.0 Great experience, if we have an issue the support team is there to help. Pros Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed. Cons Would like more user analytics for tracking employees Reason for choosing Hiver We did not choose we were testing for our needs. Review Source DQ David Q. Director Design Used the software for: 2+ years ### "Hiver is Gmail's best kept secret" June 23, 2020 5.0 Extremely positive. Our team has come to depend on it and use it every hour of every working day. Very positive and enaging support team also for the few times we've had questions. Pros We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread. Unlike almost all the competitors we tested Hiver doesn't take you out of your Inbox workflow - it simply extends what you can do in Gmail in really cleaver ways. Cons The shared mailbox feature while great adds too many icons to the left menu in Gmail. A small complaint I know but I like to keep things as clutter free as possible. Review Source MG Maria G. Customer Service Representative Food & Beverages Used the software for: Less than 6 months ### "Better teamwork and productivity " April 4, 2023 5.0 Our experience using Hiver has been very positive overall, it has helped us as a group being more organised, aligned and work better remotely Pros We really like how quickly the installation process was and how helpful the customer service was, always available to help and solve issues very quickly, which for us is essential as gmail is our main tool to work. Cons We would like to be able to have sub tags for the purpose of analysis as it would help us understand better some metrics. Review Source Response from Hiver May 16, 2023 Hello Maria, We are glad to hear the feedback. It is great to know that Hiver has helped you and the team become more organised and productive. Our support team is always here to answer any questions you may have! Ashmit | Marketing, Hiver AS Apoorva S. Accounting Manager Arts and Crafts Used the software for: 6-12 months ### "Best Email management tool ever. " March 16, 2023 5.0 Exceptional till now. Pros Getting only the emails that are relevant to you and assigning the emails. Cons N/A, till now i dont think there is any problem with Hiver. Review Source Hunter S. Director of Operations Used the software for: 6-12 months ### "Best thing ever!" April 25, 2018 5.0 Pros This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously. Cons The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket. Review Source JN Jennifer N. Operations Associate Hospital & Health Care Used the software for: 6-12 months ### "A Great Tool for Team Work!" June 24, 2020 5.0 It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design. Pros The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well. Cons I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that. Review Source SB Simone B. Talent Sourcing & Pipeline Manager Retail Used the software for: 6-12 months ### "Hiver was a great solution to help the lack of two-way communication of Workday" September 14, 2022 4.0 Pros It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions. Cons The look of it could be better, very simple and boring look. Switched from [Jobvite](https://www.capterra.com/p/109268/Jobvite/) moved to Workday and needed an email system that works with Gmail Review Source JW Jack W. Airfreight Pricing/Procurement Airlines/Aviation Used the software for: 1-2 years ### "Good Tool to use, new feature of new emails at the top of the line very beneficial!" March 8, 2023 4.0 Pros The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful Cons Notifications on the tool could be better Review Source MW Michael W. Sales Manager Computer Software Used the software for: 6-12 months ### "Hiver was a game changer for us" June 22, 2020 4.0 Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it. Pros Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account. Cons The analytics are easy but we don't use them very much. Reason for choosing Hiver I honestly only tested Hiver and it was the perfect fit that I didn't even try anything else. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Hiver is very practical" December 28, 2022 5.0 without doubt one of the best application I will recommend Pros Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business. Cons Hiver works very well for me I haven't had any complications yet Review Source EF Evan F. Director of Operations Information Technology and Services Used the software for: 2+ years ### "A must have for Gmail!" June 23, 2020 5.0 The service has been great I was invited onto the Beta team for their IOS application which has really come along with their updates. Pros The shared inbox features are fantastic for teams using Gmail. The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service. Cons The product has been great for us. There are no negatives. Review Source EL Elise L. Business Manager Construction Used the software for: 2+ years ### "An essential tool in our business" October 7, 2019 5.0 Pros We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs. Cons The mobile app is ok and has improved lately but there's still room for innovation there. Review Source CE Cesar E. Owner Law Practice Used the software for: 2+ years ### "Hiver User for Life" June 24, 2020 5.0 HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable. Pros Its ease of use, integration with Gmail, customizable and easy settings for sharing folders. Cons I cannot share my contacts. This feature should be added. Review Source DZ Dana Z. AR Manager Education Management Used the software for: 1-2 years ### "Review" April 4, 2023 4.0 Pros It makes it really easy to collaborate cross functionally. Cons Making it easier to auto assign. We don't have the best connection with SalesForce to make that work. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Perfect for small teams " November 25, 2018 5.0 We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks. Pros The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that. Cons It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs. Review Source MP Melissa P. Customer Service Representative Wholesale Used the software for: 1-2 years ### "Hiver Review" February 21, 2020 4.0 It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day. Pros I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed. Cons In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved. Review Source Anna W. Senior Virtual Assistant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Hiver review" October 16, 2018 5.0 We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails. Pros The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages. Cons Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver. Review Source JA JR A. Operations Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Hiver" September 17, 2019 5.0 great for managing a team, Hiver is very helpful and easy to work and make sure that any problem you occur is addressed a 100% Pros Easy to manage a team with, full visibility and different rolls.. good analytics for reporting Cons better reporting, with more robust and customizeable anayltics Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source JG James G. Compliance Specialist Information Technology and Services Used the software for: 2+ years ### "Helpful product for our email needs" June 22, 2020 5.0 Pros Very helpful insights into tracking emails, templates, and workflows. Cons For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more. Review Source ZK Zeeshan K. IOT applications support manager Information Technology and Services Used the software for: 6-12 months ### "Amazing email ticketing tool" April 10, 2023 5.0 Overall quite satisfied with the experience I have by using for almost 8 months. Pros User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period. Cons Some times it takes time to login to hiver. Review Source CO Christina O. AP/AR Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Excellent Product" September 20, 2019 5.0 Pros Very intuitive and easy to implement. Allows for internal communication without creating extra emails within an email conversation. Handles high volume with ease. Ability to add tags and auto-assign emails based on multiple conditions. Ability to schedule outgoing emails and SLA-violation rules. Cons Inability to mark notifications as unread, however this is an upcoming feature. Review Source jC james C. Senior Account Manager Broadcast Media Used the software for: 1-2 years ### "Essential " September 10, 2019 5.0 Pros We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver. Cons There are no downsides to working with Hiver from a user's standpoint. Review Source Similar Products Featured