Who Uses This Software?

Marketers at enterprise and mid-market B2C brands, as well as agencies serving industries that sell high consideration products/services: financial services, insurance, travel, telco, and healthcare.


Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Invoca
  • www.invoca.com/
  • Founded 2008
  • United States

About Invoca

Invoca is a call tracking and analytics solution that helps marketers get conversion reporting and campaign attribution from inbound phone calls. Powered by award-winning AI, Invoca delivers real-time call analytics to help marketers take informed actions based on data generated by phone conversations. As a result, marketers can improve ROI by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns.


Invoca Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

Invoca Reviews Recently Reviewed!


The best experience in telephone connectivity

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons: Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.

Overall: With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Great way to audit calls and improve in various areas of the company

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Cons: One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

Invoca for inbound tracking

May 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy interface once you get used to it. Tracks accreting with a lot of advanced features for large businesses. Many of our clients use it as well.

Cons: Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns. Although, Invoca was willing to do this service for us.

Awesome Call Tracking Tool for Marketers

Dec 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows us to track phone calls to our Sales Dept from the website, so we can see how many opportunities we're generating. It helped add diversity to our usual lead conversion forms.

Cons: It's a bit complex to start using, but once you learn, it's a great tool.

Easy

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is easy to manage & the pricing structure is better than many out there.

Cons: I would like a little better UX on the adding of or removal of setups. But since I started a few years back, it has only improved on the regular.

Overall: I would recommend them!

Good Phone Call Tracking Application

Jun 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily integrated into our CRM, easy to implement and customize, quality phone call data that can be used for marketing purposes.

Cons: Although the phone call data is good, its not as highly targeted as it could be. Also, it seems to cost more than other similar platforms.

Overall: We were able to get quality phone call data tracked in our CRM system. It was easy to implement and customize too.

Easiest Software to track my calls

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: the simplicity of it and the dashboard straight away I can see everything I need to know

Cons: nothing to complain about software is easy to use

Overall great tool

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Cons: The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.

Capterra loader

Invoca is Essential

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Invoca is an integral part of our business operations. We would be lost without it.

Cons: It gets confusing with the different permissions available to employees.

So much information at your fingertips

Nov 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but once you get to know your way around, it's fairly straightforward. The staff is terrific and quick to respond.