# Groove Pricing 2026 | Capterra > Learn more about Groove pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/143005/Groove/pricing --- # Pricing for Groove [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/) Write a Review! ## [Groove](https://www.capterra.com/p/143005/Groove/) has **3** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Standard $29 **Pricing Model:** Per User **Payment Frequency:** Per Month Standard plan includes: - 2 Shared inboxes with email, live chat, and social channels - 1 Knowledge base site - Email management & ticketing - Unlimited help widgets - Round robin auto assignments ### Plus $45 **Pricing Model:** Per User **Payment Frequency:** Per Month Plus plan includes: - 5 Shared inboxes with email, live chat, and social channels - 2 Knowledge base sites with restricted access - 10 Free lite users - Advanced rule automations - SLA management ### Pro $70 **Pricing Model:** Per User **Payment Frequency:** Per Month Pro plan includes: - 25 Shared inboxes with email, live chat, and social channels - 5 Knowledge base sites with restricted access - 50 Free lite users - Tiered discounts - Data exports ## Popular alternatives to [Groove](https://www.capterra.com/p/143005/Groove/) Looking to learn more about Knowledge Management software similar to Groove? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Freshworks [4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/143005/Groove/alternatives/) ## What do others say about [Groove](https://www.capterra.com/p/143005/Groove/) pricing? Pricing RatingN/A Value For Money[4.5(87)](https://www.capterra.com/p/143005/Groove/reviews/) Pros Cons [Read All 87 Reviews](https://www.capterra.com/p/143005/Groove/reviews/) Read Full Reviews Below Lauren K. Financial Analyst Electrical/Electronic Manufacturing, 201-500 employees Used the software for: Less than 6 months ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 3.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra February 13, 2024 "Go Groove!" **Overall:** Overall, Groove has been pleasant and has accomplished our main goal of gaining visibility into the requests coming to our team and allowing members to assist in the event someone is out of the office. **Pros:** Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! Even though we aren't using the platform in it's true intent of a "ticketing" like system. It has still managed to help us with our number one priority of allowing our team to fully support each other without having to create and manage several shared mailboxes in Outlook. The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses. **Cons:** Groove lacks the capacity to export the data analytics provided in the report’s dashboard. This would be SUPER beneficial going forward! Jared W. Enterprise Account Executive Computer Software, 501-1,000 employees Used the software for: 6-12 months ** Overall Rating 2.0 ** Ease of Use 3.0 Customer Service 5.0 Features 2.0 Likelihood to Recommend 20% 2/10 Reviewer Source Source: Capterra February 16, 2021 "Not nearly as efficient as Outreach" **Overall:** I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. **Pros:** I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. **Cons:** Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. **Switched From:** [Outreach](https://www.capterra.com/p/159318/Outreach/) **Reasons for Switching to Groove:** Wasn't my choice it was forced upon us. [Read All 87 Reviews](https://www.capterra.com/p/143005/Groove/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)