# Page 4 | Groove Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Groove the right Knowledge Management solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143005/Groove/reviews --- Groove 4.5 (87) [View alternatives](https://www.capterra.com/p/143005/Groove/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Groove ## Showing most helpful reviews Showing 76-87 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Online Media Used the software for: 6-12 months ### "Inexpensive FAQ platform" August 16, 2016 4.0 we use groovehq purely for managing our FAQ. it's very inexpensive to have a single-user account and handle the FAQ. most of our cs issues happen within our facebook fan page so we haven't used the CS component much. Pros ticket-based cs management easy to setup, inexpensive faq platform Cons does not have bulk mailing with templates Review Source DK David K. Marketing Manager Financial Services Used the software for: 1-2 years ### "Decent entry-level support system if you don't have much need for advanced features" March 6, 2018 4.0 Good support system at a reasonable price for teams looking just for basic support features. You could use more advanced systems, like Zendesk, but it may be overkill for many teams. Pros Created by an incredible company with a wonderful CEO who writes some great articles about business and entrepreneurship. It's the perfect support/ticketing tool for small businesses. Canned replies make it simple to send automatic replies to people. Also some features like filtering make the process easy too. Cons It's built for small businesses, so tools like Zendesk offer much more flexibility and advanced features as a business grows. The report is basic and sometimes inaccurate. The feature set is lacking when you grow to a 20+ person team. Review Source NC Nadin C. Owner Legal Services Used the software for: 2+ years ### "Good product. user friendly." February 14, 2018 3.0 Pros That it plays music when I need it to on occasion. Cons I don't really have any cons. It works well and does what it's supposed to do. maybe a little slow sometimes. Review Source MT Matthew T. Operations Assosciate Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Groove HQ Online Help Desk" February 1, 2017 5.0 Groove is a powerful tool that any startup team should have. It's incredibly easy to learn. Don't be fooled by its ease of use and simple design though. I've used many similar products before, but Groove surpasses them all. It makes it seamless to communicate with my team and my company's clients. Groove eliminates cluttered inboxes and makes managing multiple tasks simultaneously a piece of cake. Pros Simple design, and easy to learn. Cons No real cons, but when searching for tickets it could be easier to see what is open, and what is closed. Review Source Valeria J. Operaciones Business Supplies and Equipment Used the software for: ### "null" January 8, 2018 5.0 Review Source Chris D. Digital Marketing Executive Computer Software Used the software for: I used a free trial ### "Decent helpdesk software" January 14, 2019 5.0 Great tool overall. Improves our response time. Pros Good UI - clean, simple East to use Value for money Cons Nothing negatvie I can think of currently. More integrations possibly needed. Review Source CC Cody C. Customer Service Administrator Sports Used the software for: I used a free trial ### "Pretty much feels like email with assignments to team members" August 15, 2018 5.0 Pros It's a simple interface that pretty much feels like email with the added benefit that you can assign tickets to team members and easily see who the ticket is assigned to; you can assign priority to tasks and add notes that only the team members can see. You can easily access within the screen the full support history of the customers. Cons Agent collision on occasions, and the fact that you can't create a new ticket from one mailbox to another. Perhaps for some, keeping mailboxes seprated between agents is a welcome positive with the added benefit of customisable privacy settings. Review Source VR Verified Reviewer Promotions and Marketing Manager: Magic 94.9, 105.5 The Dove, 107.3 The Eagle Publishing Used the software for: Less than 6 months ### "Here comes the strategy!" November 20, 2018 5.0 Pros It is a great tool to have the information Groove provides handy. The optional automation is also extremely handy and convenient. Cons It would be great to have the option to receive push notifications. The templates can sometimes be difficult to modify to best suit my needs. Review Source KS Kelechi S. Digital Marketing Online Media Used the software for: Less than 6 months ### "Groove review" August 20, 2020 4.0 Pros Groove is a great landing page builder for both experts and beginners Cons It's not easy to navigate around the software. It's complicated. But thanks to their nice customer service; they always reply Review Source ED Eric D. Director Used the software for: ### "Excellent product & excellent support" February 11, 2016 5.0 Groove HQ has been a great fit for our two-man web agency. The support experience is great for our customers, and it's easy for us to manage everything via the Groove dashboard. Every time we've needed a hand with something, Groove support has been super helpful. Highly recommend them. Review Source JS Jurrien S. Co Owner Computer Software Used the software for: ### "null" July 20, 2018 4.0 Review Source EB Elissa B. Used the software for: ### "Great Value" January 4, 2017 4.0 Groove was the cleanest support desk we found -- it had all the basics we needed without tons of unnecessary features. It's easy to use and the customer support is really good. Review Source Similar Products Featured