--- title: "Helply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helply Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/143005/Groove/" page_type: "product" language: "en" publication_date: "2026-11-01" --- # Helply Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helply ## What is Helply? Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration. Groove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget. ## What is Helply used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 87 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price $29 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2026 - Issue Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 - Customer Satisfaction / 2025 - Customer Service / 2025 - Customer Success / 2025 - Help Desk / 2025 - Knowledge Base / 2025 - Knowledge Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 - Customer Satisfaction / 2025 - Customer Service / 2025 - Customer Success / 2025 - Help Desk / 2025 - Knowledge Management / 2025 Do you work for Helply?[Manage this product listing](https://www.g2.com/products/groovehq-helply/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helply 4.5 (87) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $29 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (85) Ease Of Use 4.7 (3,697) Value For Money 4.5 (72) Value For Money 4.5 (2,289) Customer Service 4.7 (73) Customer Service 4.6 (2,183) ## Helply alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143005/Groove/alternatives/) ## FAQs about Helply Overview ### What problems does Groove solve? Groove solves scattered customer-support email workflows by consolidating shared inboxes, multiple mailboxes, and requests into organized tickets with tags, assignments, notes, and status visibility. Support, finance, and small business teams use it to prevent missed conversations, avoid duplicate replies, share coverage during absences, and answer recurring questions with templates and knowledge-base articles. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Groove? Groove is most used by customer support teams, business owners, and executive leaders managing service inquiries and customer relationships. Help desk staff and customer care managers organize support requests, while developers, technical managers, and IT administrators track technical issues. Sales and business development teams use it to manage account communications and follow-ups. Answer based on 83 reviews Overview ### What company size and industries is Groove built for? Groove is designed for small and medium-sized businesses, with 90% of reviewers in small businesses and Computer Software leading at 18%. It targets B2C/B2B software, eCommerce, web development and design agencies, online services, and entrepreneurs. Information Technology and Services represents 13% of reviewers, while Publishing accounts for 5%. Answer based on 87 reviews Features and Usability ### What are the key features of Groove? Groove includes core help desk features for shared inboxes, email management, and ticket management, including assignment, tagging, internal notes, collision detection, and snooze. It also provides canned replies, automation rules, knowledge base management, and Slack and social media integrations to support team collaboration and customer self-service. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Groove offers Standard at $29 per user/month for up to 25 users, Plus at 45, and Pro at 70. A free trial is available. Reviewers generally describe it as good value, while one noted reporting is less robust than pricier competitors and cited limits on internal mailbox emails and tag notifications. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Groove integrate with? Groove integrates with 10 third-party tools, including Slack for team communication, Jira and Trello for project tracking, Shopify and Stripe for commerce, GitHub for development work, Mailchimp for email marketing, and Zapier for connecting additional apps. Other catalog integrations include Instagram, Delighted, Recharge, JustCall, and Meta for Business. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Groove offer? Groove provides webinars, documentation, and videos to help teams get started. Webinars support live guided instruction, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs that users can follow at their own pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does Groove offer, and how do users rate the experience? Groove offers email/help desk, a knowledge base, phone support, and chat. Users commonly describe its support team as friendly, helpful, and quick to respond, with updates that make setup and integration easier. Some users find the software difficult to navigate, but report that customer service consistently replies when assistance is needed. Answer based on 21 reviews Email management ### How well does Groove manage shared email inboxes? Groove organizes shared email through multiple inboxes, tags, notes, rules, snoozing, and canned replies. Support teams value the familiar setup, real-time visibility, and conversation status controls that reduce duplicate responses. Some users find Gmail and calendar interactions clunky, miss contact and forwarding options, and encounter occasional agent collisions or editing issues. Answer based on 35 reviews ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Groove supports **Knowledge Base Management** and **Content Management**, helping teams organize internal resources and keep information current across the business. However, it does not include **Document Management**. Instead, it offers other features that reviewers also value, such as **Access Controls/Permissions** (**44%**), **Text Editing** (**40%**), and **Full Text Search** (**39%**). These features give teams tighter control over who can view or update content, make it easier to create and revise articles, and help employees find answers faster, allowing businesses to improve knowledge sharing and reduce time spent searching for information. Knowledge Base Management 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Content Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Access Controls/Permissions 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Text Editing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Edit text as needed Full Text Search 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Support Ticket Management 5.0 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Helply 64 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Editing: Edit text as needed - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (81) 4.2 Based on 81 reviews ## Pricing Value for money 4.5 (72) Free Trial [View pricing plan details](https://www.capterra.com/p/143005/Groove/pricing/) Standard $29.00 Per User,Per Month It includes: - 2 Shared inboxes with email, live chat, and social channels - 1 Knowledge base site - Email management & ticketing - Unlimited help widgets - Round robin auto assignments - Standard rule automations - Satisfaction ratings & feedback - Standard reporting - API & webhook access - 40+ Native integrations Plus $45.00 Per User,Per Month It includes: - AI writing assist - AI sentiment & tagging - 10 Free lite users - 2 Knowledge base sites with restricted access - 5 Shared inboxes with email, live chat, and social channels - AI summarize - Advanced reporting - SLA management - Advanced rule automations Pro $70.00 Per User,Per Month It includes: - 25 Shared inboxes with email, live chat, and social channels - 5 Knowledge base sites with restricted access - 50 Free lite users - Tiered discounts - Data exports - Enterprise security - Advanced API access - Skill based auto assignment Value for money 4.5 (72) 4.5 Based on 72 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (73) 4.7 Based on 73 reviews ## User reviews Overall rating 4.5 Based on 87 reviews Filter by rating Counts reflect reviews available in this feed. 5(56) 4(25) 3(3) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful Brady B. M. CEO Used the software for: 3-5 years ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2024 GrooveHQ has been there for us for years and continues to innovate! Pros "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" Cons No live phone support. this makes it hard for us to deal with immediate issues we may have. JK Jaap K. Director Used the software for: 3-5 years ### "Groove helps us to improve our service to employees and clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. Pros We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. Cons It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. Jared W. Enterprise Account Executive Used the software for: Less than 1 year ### "Not nearly as efficient as Outreach" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 February 18, 2021 I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. Pros I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. Cons Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. Joseph K. Director Used the software for: Less than 1 year ### "Great solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Pros What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. Cons While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years SD Senior Digital Marketing Associate Senior Digital Marketing Associate Used the software for: Less than 1 year ### "Easy to manage the knowledge base & ticketing system!" 4.0 October 29, 2021 Knowledge base & ticketing system at the same tool makes the life easier with Groove. Pros It's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove. Cons They can offer more features to customize the webpage of knowledge base. CE CEO CEO Used the software for: 3-5 years ### "Support software by people who excell at giving support ;-)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2024 Pros If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on. Cons Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) CS Customer Success Customer Success Used the software for: 3-5 years ### "Best way to manage your customer support network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2019 Pros My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them. Cons Frequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to. CS Customer Service Representative Customer Service Representative Used the software for: 3-5 years ### "Great for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2018 Groove helps us keep on top of our customers' needs and gives us lots of options as a support team. Pros Groove works really well for our ticketing system. We can assign customer support tickets to various groups and people and we can track how they have moved throughout the system. Groove offers helpful stats and integrations and even has the option to house multiple knowledge bases through the same place. Cons The only thing I haven't liked is that the auto-refresh function didn't seem consistent so there were times when multiple people responded to the same ticket because they didn't see that it had been closed. This has probably been updated with their new Beta. Josh T. Web Developer Used the software for: 3-5 years ### "Useful and easy to use!" 5.0 May 2, 2018 We are helping to solve the issues that clients get when using their websites. It's been a great way to keep on top of problems that are being reported. Pros It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients. Cons The user interface can be slow sometimes to use, but I think they are doing a refresh soon so hopefully that will solve it. Brendon B. Ecommerce Director & Digital Marketing Used the software for: 1-3 years ### "Simplified ticketing for small teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 18, 2018 Pros Groove has some great features: Mailboxes (with assigned teams) with incoming email addresses for different topics, canned replies, tagging, assignment, email notifications. The interface is intuitive even for my veteran staff, and the Zapier integration is a bonus! Cons Groove lacks customizable embeddable web forms, so you are stuck with their big green "?" or a workaround via email Zapier. Reporting could be better - more details helps managers make better-informed judgements about staff performance. [View all Reviews](https://www.capterra.com/p/143005/Groove/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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