# Groove Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Groove Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/143005/Groove --- # Groove Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Groove ## What is Groove? Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration. Groove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget. ## What is Groove used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 87 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 3% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Groove?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.groovehq.com&name=Groove) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Groove 4.5 (87) VS. [4.4 (18,767)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (85) Ease Of Use 4.0 (18,102) Value For Money 4.5 (72) Value For Money 4.0 (12,791) Customer Service 4.7 (73) Customer Service 4.1 (14,023) ## Groove alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/143005/Groove/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 5.0 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Knowledge Base Management 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Alerts/Escalation 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Inbox Management 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Ticket Management 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Groove 64 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Search for specific words or phrases within a document or database Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Edit text as needed Track, manage, or resolve user requests and IT incidents/issues An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.2 (81) 4.2 Based on 81 reviews ## Pricing Value for money 4.5 (72) Free Trial [View pricing plan details](https://www.capterra.com/p/143005/Groove/pricing/) Standard $29.00 Per User,Per Month It includes: - 2 Shared inboxes with email, live chat, and social channels - 1 Knowledge base site - Email management & ticketing - Unlimited help widgets - Round robin auto assignments - Standard rule automations - Satisfaction ratings & feedback - Standard reporting - API & webhook access - 40+ Native integrations Plus $45.00 Per User,Per Month It includes: - 5 Shared inboxes with email, live chat, and social channels - 2 Knowledge base sites with restricted access - 10 Free lite users - Advanced rule automations - SLA management - Advanced reporting - AI summarize - AI sentiment & tagging - AI writing assist Pro $70.00 Per User,Per Month It includes: - 25 Shared inboxes with email, live chat, and social channels - 5 Knowledge base sites with restricted access - 50 Free lite users - Tiered discounts - Data exports - Enterprise security - Advanced API access - Skill based auto assignment Value for money 4.5 (72) 4.5 Based on 72 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (73) 4.7 Based on 73 reviews ## User reviews Overall rating 4.5 Based on 87 reviews Filter by rating 5(56) 4(25) 3(3) 2(3) 1(0) Mentioned topic Sorted by most recent JS Josh S. IT Coordinator Legal Services ### "Great help desk tool with knowledge base" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 29, 2025 Pros Sleek UI, and the fact that Groove has a knowledge base that you can publish to users is a really nice bonus. Cons Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brady B. M. CEO Health, Wellness and Fitness ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 21, 2024 GrooveHQ has been there for us for years and continues to innovate! Pros "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" Cons No live phone support. this makes it hard for us to deal with immediate issues we may have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Carrie H. Board and Vendor Relations Commercial Real Estate ### "Groove is good for our team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 Overall, I think that it has been a good tool for our team. Pros Easy to share inboxes with work colleagues. Cons Needs a contact book and hard to forward email within organization, forwarding or sending to 2 addresses does not seem to work well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Emily M. Homeowner Support Non-Profit Organization Management ### "Awesome App!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 Overall, my experience with Groove has been great! It's made emailing a lot more easier and feel more organized. Pros I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location Cons Theres not anything that I currently dislike about Groove. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AI Amy I. Homeowner Support Management Consulting ### "Great business email provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. Pros To be able to work as a team and be able to jump in and help out if they are out. Cons There is nothing that I don't like about Groove. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Outgrew what Gmail could offer our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kelly M. Board Support Management Consulting ### "Great Email software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 I personally like Groove and it is very user friendly, I have always been an outlook user but the transition was easy. Pros The read confirmation function and the post it notes - helps us communicate internally without the client seeing. Cons Not being able to reply to an earlier thread of conversation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Loganne Y. Ultrasound Technologist Hospital & Health Care ### "Groove Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2024 Great collaboration tool that helped achieve the goals set within the company. Pros Great way for multiple people to collaborate as one. Cons Not many people within the company were familiar with it or had used it in the past. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jaap K. Director Staffing and Recruiting ### "Groove helps us to improve our service to employees and clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. Pros We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. Cons It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Shared mailboxes in outlook are not a good option to have a good overview of open tickets. Groove makes this overview much better for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Joseph K. Director Consumer Services ### "Great solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2024 Pros What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. Cons While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Price and really bad support service. Our cost become expensiv without any awesome new function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bryson S. Systems Administrator Construction ### "Groove HQ is awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish. Pros Ease of use, quick and effective customer support. Modern feeling UI. Cons I didn't have any cons to using Groove that I can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143005/Groove/reviews/) Popular comparisons [Salesforce Sales Cloud vs Groove](https://www.capterra.com/compare/61368-143005/Salesforce-vs-Groove)[Zendesk Suite vs Groove](https://www.capterra.com/compare/143005-164283/Groove-vs-Zendesk) [LiveChat vs Groove](https://www.capterra.com/compare/62194-143005/LiveChat-vs-Groove)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)