# Loyal Zoo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Loyal Zoo Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/143016/Loyal-Zoo --- # Loyal Zoo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loyal Zoo ## What is Loyal Zoo? Loyalzoo allows small to medium-sized businesses run their own loyalty or memberships program quickly and easily. The application enables businesses to set up a loyalty or memberships program and run it digitally on their electronic POS system, with customers no longer requiring to keep paper or plastic loyalty cards. Businesses can tailor-make their rewards by choosing to set a points-based loyalty program or run a "Prime-style" paid membership program. \*No app is required by customers. ## What is Loyal Zoo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 105 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Starting price $47 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loyal Zoo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.loyalzoo.com/&name=Loyal Zoo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loyal Zoo 4.4 (105) VS. [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting Price $47 Other, Per Month Starting Price $29 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (105) Ease Of Use 4.8 (138) Value For Money 4.3 (101) Value For Money 4.7 (112) Customer Service 4.6 (95) Customer Service 4.9 (121) ## Loyal Zoo alternatives [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [5.0 (125)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143016/Loyal-Zoo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Loyalty Program 4.3 (13) 30.77% of 13 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 3.9 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Membership Management 4.1 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Loyalty Cards 4.1 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Multi-Channel Marketing 3.5 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Activity Tracking 3.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Loyal Zoo 25 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Add customized logos and colors to align with company branding Import and export data to and from software applications Tracks metrics that provide insight into how a user interacts with any interface or product Ability to chat online in real time Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Database of members to track personal information of individuals and families Notifications via mobile devices Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Receive data and information in real time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Send promotional campaigns or transactional messages via text messages Market event via social media tools Get Advice We can help you find the software with the features you need. Features 4.1 (105) 4.1 Based on 105 reviews ## Pricing Value for money 4.3 (101) Free Trial [View pricing plan details](https://www.capterra.com/p/143016/Loyal-Zoo/pricing/) Digital Loyalty $47.00 Other,Per Month It includes: - Blast Marketing and Handsfree Marketing Messages Sent via Email - Blast Marketing and Handsfree Marketing Messages Sent via Push Notification - Blast Marketing and Handsfree Marketing Messages Sent via SMS - Handsfree Marketing - Loyalty Points Sent to Customers via Email - Loyalty Points Sent via Push Notification - Loyalty Points Sent via SMS - Send 2x Blast Marketing Messages Per Month - Unlimited Customers - Your Own Points-Based Digital Loyalty Program Value for money 4.3 (101) 4.3 Based on 101 reviews ## Integrations [ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Clover](https://www.capterra.com/p/226864/Clover/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (95) 4.6 Based on 95 reviews ## User reviews Overall rating 4.4 Based on 105 reviews Filter by rating 5(64) 4(26) 3(12) 2(1) 1(2) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "User‑Friendly Loyalty Platform Focused on Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience with Loyal Zoo was positive and well‑balanced for everyday loyalty needs. The platform was easy to use, quick to set up, and effective at engaging customers through digital rewards and automated communication. It worked well for building repeat business without adding extra workload for staff. While deeper reporting and customization would be helpful for more advanced campaigns, Loyal Zoo delivered a reliable, user‑friendly loyalty solution that met its core purpose effectively. Pros What I liked most about Loyal Zoo was its ease of use and strong focus on customer engagement. The platform made it simple to set up and run a digital loyalty program, with features like automated rewards, SMS/email engagement, and customer insights all in one place. I especially appreciated how customer‑friendly the experience was, allowing businesses to build loyalty and repeat visits without adding operational complexity for staff or customers. Cons What I liked least about Loyal Zoo was that some features felt limited as programs became more advanced. While it worked well for basic loyalty and customer engagement, reporting and segmentation options weren’t as deep as they could be, which made it harder to run more targeted or data‑driven campaigns. I also found that customization beyond the core setup was somewhat constrained, which could be a drawback for businesses looking for more tailored or scalable loyalty strategies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Doriane C. Infirmier Hospital & Health Care ### "Zoopeapel " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 22, 2023 Pros Fidélisation des patient mis à l’établissement Cons Difficultés de faire adhérer les patients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raymond K. Commencer Retail ### "C'est chic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 14, 2023 Pros C'est très bon logiciel de bon fiabilité client facile à utiliser Cons Loyal Zoo c'est bon à utiliser et facile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2023 Many thanks for your nice review Raymond :-) JS Jared S. General Manager Veterinary ### "Loyalzoo, works well for everyday transactions" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 1, 2023 It has been fine, but they need to get rid of the feature that deletes cards after being inactive for a month. Pros We were looking for software that allowed us to have customers cards on file with the card still secure. We found this software to work out well and was relatively user friendly. Cons We we liked least about loyal zoo is that the software will delete accounts that have been inactive for more than 1 month. This was challenging when we had customers who only used our services a few times a year and then would not have a card on file. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2023 Hi Jared, many thanks for your review. Our system definitely does not delete any cards on file for inactivity, or for any other reason. So if you experienced this, please get in touch with us directly via the chat or at hello@loyalzoo.com, and we can investigate further. KC Kimdelia C. Director Hospitality ### "User friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 3, 2023 All good Pros Customers like it they can view rewards etc themselves Cons Integration difficult but got there in the end Switched from [Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Needed a more user friendly for customer Reasons for choosing Loyal Zoo Reviews Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Shane O. Managing Director Hospitality ### "Great loyalty app " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2023 Pros Easy integrationBasic features but it works well Cons App is not big enough to draw in new customers only your existing customers.Basic features but it works well Reasons for choosing Loyal Zoo Easy integration with square Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Michelle A. Director Retail ### "Easy to use and works" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2023 Our customers like having a loyalty scheme and it does drive repeat sales Pros The loyalzoo app is easily integrated with our POS and website. Setting up rewards, marketing, etc is easily managed. Customer service is excellent with quick responses and follow up emails. Cons Our old system recognised customers by their payment card which they liked as it made it automatic - no checking in needed. This was a really good feature and is missed now we’re using loyalzoo. I would also like to be able to choose more than 10 rewards to make sure we have something for all level of spenders plus room for seasonal rewards. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Matthew N. Owner Retail ### "Loyal Zoo is great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 11, 2022 Need an offline mode that once internet is reset and online, it uploads Pros Low bandwidth usage, able to use easily Cons Can't use it offline or when internet fails Switched from [CandyBar](https://www.capterra.com/p/166380/CandyBar/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lidia R. Director Retail ### "Very easy to use & atractive loyalty scheme " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2022 It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back. Pros Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back. Cons It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign. Reasons for choosing Loyal Zoo We went with Loyalzoo as it was the best option available where we could integrate with Epos Now at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jonathan P. Owner Entertainment ### "One of the best investments I've made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2022 This is a fantastic product and I can't wait to see what's in store for the future! Pros I love the ease of use, and having the ability to add/subtract reward points from anywhere! Cons I wish there was the ability to create a customizable virtual "stamp card" for each account. I use this in a non-traditional way where I give points based on if someone completes a task like in a game. I would love for the ability to create a custom card, have the ability to select an option that automatically gives a set number of points to the account, and have the ability to reset the card daily so people can complete tasks on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143016/Loyal-Zoo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Braze vs Loyal Zoo](https://www.capterra.com/compare/143016-155423/Loyal-Zoo-vs-Appboy)[Wati vs Loyal Zoo](https://www.capterra.com/compare/143016-204314/Loyal-Zoo-vs-WATI) [EZ Texting vs Loyal Zoo](https://www.capterra.com/compare/143016-145848/Loyal-Zoo-vs-Ez-Texting)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)