--- title: "Loyal Zoo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loyal Zoo Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/143016/Loyal-Zoo/" page_type: "product" language: "en" --- # Loyal Zoo Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loyal Zoo ## What is Loyal Zoo? Loyalzoo allows small to medium-sized businesses run their own loyalty or memberships program quickly and easily. The application enables businesses to set up a loyalty or memberships program and run it digitally on their electronic POS system, with customers no longer requiring to keep paper or plastic loyalty cards. Businesses can tailor-make their rewards by choosing to set a points-based loyalty program or run a "Prime-style" paid membership program. \*No app is required by customers. ## What is Loyal Zoo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 105 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Starting price $47 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loyal Zoo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.loyalzoo.com/&name=Loyal Zoo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loyal Zoo 4.4 (105) VS. [4.9 (3,802)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $47 Other, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (105) Ease Of Use 4.9 (3,802) Value For Money 4.3 (101) Value For Money 4.9 (3,425) Customer Service 4.6 (95) Customer Service 4.9 (3,485) ## Loyal Zoo alternatives [4.9 (256)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (525)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (190)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) [4.8 (531)](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) [View all alternatives](https://www.capterra.com/p/143016/Loyal-Zoo/alternatives/) ## FAQs about Loyal Zoo Overview ### What problems does Loyal Zoo solve? Loyal Zoo solves repeat-purchase challenges, paper punch card loss, and time-consuming reward tracking by digitizing loyalty points, redemptions, and promotions inside the checkout flow. Retail stores, cafes, salons, and other small brick-and-mortar teams benefit most, especially owners and front-desk staff who need simple customer retention, faster sign-ins, and easy cross-selling. Answer based on 91 reviews Overview ### Which roles and teams benefit most from Loyal Zoo? Loyal Zoo is most used by small business owners, operators, and senior managers who oversee daily customer engagement and repeat sales. Directors, presidents, and general managers rely on it to run loyalty programs, track visit behavior, improve retention, and give front-line teams a simple way to enroll and reward customers. Answer based on 104 reviews Overview ### What company size and industries is Loyal Zoo built for? Loyal Zoo is for small and midsize retailers, with 99% of reviewers from small businesses and Retail leading at 41%. It also serves Food & Beverages at 14% and Restaurants at 7%, with limited enterprise use at 1%. The most common use case is customer loyalty. Answer based on 105 reviews Features and Usability ### What are the key features of Loyal Zoo? Loyal Zoo includes core loyalty program features such as digital loyalty cards, rewards points, customizable reward levels, and customer history with profiles. Differentiator features include POS integrations, SMS marketing, email campaigns, and promotions management, helping small businesses track repeat visits, issue rewards, and communicate with customers. Answer based on 81 reviews Pricing ### How much does it cost and what fees or limitations are included? Loyal Zoo starts at $47 per month for the Digital Loyalty plan. SMS can be added for an extra $30 per month, bringing it to $77 per store. A 7-day free trial is available. Reviewers often describe the pricing as affordable and good value compared with other loyalty apps. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Loyal Zoo integrate with? Loyal Zoo integrates with Epos Now, plus retail POS platforms such as Clover and Lightspeed Retail. Reviewer feedback most often confirms Epos Now for in-store loyalty point issuance at the till, while the catalog listings indicate additional point-of-sale connectivity for shops that need loyalty tracking alongside transactions. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Loyal Zoo offer? Loyal Zoo provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference materials for learning features and reviewing setup steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Loyal Zoo offer? Loyal Zoo provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support team as quick to respond, patient, and thorough, with chat especially valued for timely step-by-step help. Some also note the team is easy to approach and responsive during setup changes. Answer based on 9 reviews Bugs and issues ### Does Loyal Zoo have bugs or reliability issues? Loyal Zoo works reliably for many small businesses, but bug reports and limits around integrations, offline use, and account edits are mixed. Some teams mention occasional slowdowns, check-in glitches, or dashboard quirks, while others say problems are rare and support resolves issues quickly when they come up. Answer based on 24 reviews ## Features AI summary Based on 1,802 Customer Loyalty reviews Capterra reviewers highlight these features as the top priorities when choosing customer loyalty software: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) Loyal Zoo supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to build repeat purchase programs and manage customer incentives in one place. However, it does not offer **Third-Party Integrations**. Instead, it provides **Loyalty Cards** (**34%**), which can help businesses track member participation and encourage repeat visits, allowing teams to strengthen retention and keep loyalty efforts organized. Loyalty Program 4.3 (13) 30.77% of 13 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 3.9 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Loyalty Cards 4.1 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Membership Management 4.1 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Multi-Channel Marketing 3.5 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Activity Tracking 3.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Loyal Zoo 25 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Live Chat: Ability to chat online in real time - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Mobile Alerts: Notifications via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Promotion: Market event via social media tools --- Get Advice We can help you find the software with the features you need. Features 4.1 (105) 4.1 Based on 105 reviews ## Pricing Value for money 4.3 (101) Free Trial [View pricing plan details](https://www.capterra.com/p/143016/Loyal-Zoo/pricing/) Digital Loyalty $47.00 Other,Per Month It includes: - Blast Marketing and Handsfree Marketing Messages Sent via Email - Blast Marketing and Handsfree Marketing Messages Sent via Push Notification - Blast Marketing and Handsfree Marketing Messages Sent via SMS - Handsfree Marketing - Loyalty Points Sent to Customers via Email - Loyalty Points Sent via Push Notification - Loyalty Points Sent via SMS - Send 2x Blast Marketing Messages Per Month - Unlimited Customers - Your Own Points-Based Digital Loyalty Program Prime Loyalty Custom Quote Available It includes: - Automatic Declined Card Management - Cancel Anytime - No Contract - No Monthly Fee - Receipts Automatically Sent to Customers by Email - Securely Store Customer Payment Cards on File to Set Recurring Payments or Take One-Time Charges - Send Marketing Messages to All of Your Members - Set up Pre-Configured Memberships - To Quickly Sign up Members - Track Member Usage of VIP Benefits Value for money 4.3 (101) 4.3 Based on 101 reviews ## Integrations [ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Clover](https://www.capterra.com/p/226864/Clover/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (95) 4.6 Based on 95 reviews ## User reviews Overall rating 4.4 Based on 105 reviews Filter by rating 5(64) 4(26) 3(12) 2(1) 1(2) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "User‑Friendly Loyalty Platform Focused on Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience with Loyal Zoo was positive and well‑balanced for everyday loyalty needs. The platform was easy to use, quick to set up, and effective at engaging customers through digital rewards and automated communication. It worked well for building repeat business without adding extra workload for staff. While deeper reporting and customization would be helpful for more advanced campaigns, Loyal Zoo delivered a reliable, user‑friendly loyalty solution that met its core purpose effectively. Pros What I liked most about Loyal Zoo was its ease of use and strong focus on customer engagement. The platform made it simple to set up and run a digital loyalty program, with features like automated rewards, SMS/email engagement, and customer insights all in one place. I especially appreciated how customer‑friendly the experience was, allowing businesses to build loyalty and repeat visits without adding operational complexity for staff or customers. Cons What I liked least about Loyal Zoo was that some features felt limited as programs became more advanced. While it worked well for basic loyalty and customer engagement, reporting and segmentation options weren’t as deep as they could be, which made it harder to run more targeted or data‑driven campaigns. I also found that customization beyond the core setup was somewhat constrained, which could be a drawback for businesses looking for more tailored or scalable loyalty strategies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Doriane C. Infirmier Hospital & Health Care ### "Zoopeapel " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 22, 2023 Pros Fidélisation des patient mis à l’établissement Cons Difficultés de faire adhérer les patients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raymond K. Commencer Retail ### "C'est chic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 14, 2023 Pros C'est très bon logiciel de bon fiabilité client facile à utiliser Cons Loyal Zoo c'est bon à utiliser et facile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2023 Many thanks for your nice review Raymond :-) JS Jared S. General Manager Veterinary ### "Loyalzoo, works well for everyday transactions" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 1, 2023 It has been fine, but they need to get rid of the feature that deletes cards after being inactive for a month. Pros We were looking for software that allowed us to have customers cards on file with the card still secure. We found this software to work out well and was relatively user friendly. Cons We we liked least about loyal zoo is that the software will delete accounts that have been inactive for more than 1 month. This was challenging when we had customers who only used our services a few times a year and then would not have a card on file. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2023 Hi Jared, many thanks for your review. Our system definitely does not delete any cards on file for inactivity, or for any other reason. So if you experienced this, please get in touch with us directly via the chat or at hello@loyalzoo.com, and we can investigate further. KC Kimdelia C. Director Hospitality ### "User friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 3, 2023 All good Pros Customers like it they can view rewards etc themselves Cons Integration difficult but got there in the end Switched from [Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Needed a more user friendly for customer Reasons for choosing Loyal Zoo Reviews Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO Shane O. Managing Director Hospitality ### "Great loyalty app " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2023 Pros Easy integrationBasic features but it works well Cons App is not big enough to draw in new customers only your existing customers.Basic features but it works well Reasons for choosing Loyal Zoo Easy integration with square Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Michelle A. Director Retail ### "Easy to use and works" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2023 Our customers like having a loyalty scheme and it does drive repeat sales Pros The loyalzoo app is easily integrated with our POS and website. Setting up rewards, marketing, etc is easily managed. Customer service is excellent with quick responses and follow up emails. Cons Our old system recognised customers by their payment card which they liked as it made it automatic - no checking in needed. This was a really good feature and is missed now we’re using loyalzoo. I would also like to be able to choose more than 10 rewards to make sure we have something for all level of spenders plus room for seasonal rewards. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MN Matthew N. Owner Retail ### "Loyal Zoo is great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 11, 2022 Need an offline mode that once internet is reset and online, it uploads Pros Low bandwidth usage, able to use easily Cons Can't use it offline or when internet fails Switched from [CandyBar](https://www.capterra.com/p/166380/CandyBar/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Lidia R. Director Retail ### "Very easy to use & atractive loyalty scheme " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2022 It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back. Pros Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back. Cons It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign. Reasons for choosing Loyal Zoo We went with Loyalzoo as it was the best option available where we could integrate with Epos Now at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jonathan P. Owner Entertainment ### "One of the best investments I've made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2022 This is a fantastic product and I can't wait to see what's in store for the future! Pros I love the ease of use, and having the ability to add/subtract reward points from anywhere! Cons I wish there was the ability to create a customizable virtual "stamp card" for each account. I use this in a non-traditional way where I give points based on if someone completes a task like in a game. I would love for the ability to create a custom card, have the ability to select an option that automatically gives a set number of points to the account, and have the ability to reset the card daily so people can complete tasks on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143016/Loyal-Zoo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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