--- title: "Loyal Zoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Loyal Zoo the right Customer Loyalty solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143016/Loyal-Zoo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Loyal Zoo 4.4 (106) [View alternatives](https://www.capterra.com/p/143016/Loyal-Zoo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Loyal Zoo Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “It worked well for building repeat business without adding extra workload for staff. While deeper reporting and customization would be helpful for more advanced campaigns, Loyal Zoo delivered a reliable, user‑friendly loyalty solution that met its core purpose effectively.“ April 28, 2026 JS Jared S General ManagerVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “This was challenging when we had customers who only used our services a few times a year and then would not have a card on file.“ October 1, 2023 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The platform was easy to use, quick to set up, and effective at engaging customers through digital rewards and automated communication.“ April 28, 2026 CH Cheryl H Business Owner Apparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “I am frustrated that I can only send four marketing emails per month without paying more. “ March 10, 2022 MA Michelle A DirectorRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service is excellent with quick responses and follow up emails.“ January 6, 2023 AP Alicia P OwnerPhotography, 11 - 50 employeesUsed the software for: Less than 6 months. “Every other system I looked into and trialed was complicated and not user friendly for my staff and customers.“ November 4, 2021 SO Shane O Managing Director Hospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Easy integrationBasic features but it works well“ January 9, 2023 AP Alicia P OwnerPhotography, 11 - 50 employeesUsed the software for: Less than 6 months. “The apps were clunky or extremely overpriced.“ November 4, 2021 ## Showing most helpful reviews Showing 1-25 of 106 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Office Manager Used the software for: Less than 1 year ### "I love Loyal Zoo!" November 2, 2026 5.0 I love Loyal Zoo and find that it sends out fantastic reminders to our customers and keeps them thinking about us. Pros I love how it sends texts out to remind and show new sales/deals on a regular basis to keep interest. Cons I have had no issues with Loyal Zoo and find it very user friendly. I am very happy with the service we have received. Review Source R Reviewer Legal Assistant Used the software for: Less than 1 year ### "User‑Friendly Loyalty Platform Focused on Customer Engagement" May 5, 2026 5.0 Overall, my experience with Loyal Zoo was positive and well‑balanced for everyday loyalty needs. The platform was easy to use, quick to set up, and effective at engaging customers through digital rewards and automated communication. It worked well for building repeat business without adding extra workload for staff. While deeper reporting and customization would be helpful for more advanced campaigns, Loyal Zoo delivered a reliable, user‑friendly loyalty solution that met its core purpose effectively. Pros What I liked most about Loyal Zoo was its ease of use and strong focus on customer engagement. The platform made it simple to set up and run a digital loyalty program, with features like automated rewards, SMS/email engagement, and customer insights all in one place. I especially appreciated how customer‑friendly the experience was, allowing businesses to build loyalty and repeat visits without adding operational complexity for staff or customers. Cons What I liked least about Loyal Zoo was that some features felt limited as programs became more advanced. While it worked well for basic loyalty and customer engagement, reporting and segmentation options weren’t as deep as they could be, which made it harder to run more targeted or data‑driven campaigns. I also found that customization beyond the core setup was somewhat constrained, which could be a drawback for businesses looking for more tailored or scalable loyalty strategies. Review Source R Reviewer Independent Business Owner Used the software for: Less than 1 year ### "Best Loyalty Program We Have Used To Date!" January 22, 2018 5.0 Pros The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time. Cons My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Most bang for your buck" March 22, 2021 5.0 I love the ease and the pricing for this product makes it an easy choice Pros Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile Cons For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day. Review Source R Reviewer Coffee Shop Co-Owner Used the software for: Less than 1 year ### "Great potential ...but it’s not there yet!" October 22, 2020 3.0 Customer experience is amazing! Pros LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great. Cons If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Cant believe it took me so long to install this!" July 2, 2019 5.0 As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!! Pros This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling. Cons I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter. Review Source R Reviewer Owner/Operator Used the software for: 1-3 years ### "Best Loyalty Texting Program I have found." October 8, 2020 5.0 Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more. Pros I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly. Cons \-Easier way to look at customer point history. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Stuck With It..." March 23, 2021 3.0 I am stuck with this program because I'm stuck with a VERY poorly supported EPOSNow system. It's the best worst option. Pros It works with EPOSNow, which was an even bigger mistake that I'm also stuck with. Cons The interface should be seamless to implement, but it isn't. In EPOSNow, you've got to exit one application and go into another to do any editing of the customer record. While in the Back Office, you can not ring up customers. Review Source R Reviewer Business owner Used the software for: Less than 1 year ### "Loyalzoo review" February 25, 2020 5.0 We have been happy with the product and the company. A couple of times I got a little frustrated with the method of communication but our issues are always resolved quickly and explained very well. Pros This is such an easy program to use. We have had very few minor mishaps and overall have been very happy with the convenience and ease of this product. Cons Really I have no complaints. We are very happy with the program. Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "A great loyalty program for small businesses" October 14, 2020 5.0 Pros The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point. Cons While it is generally user-friendly, editing points or merging customers could be improved upon to make the experience even more user friendly. Review Source R Reviewer President Used the software for: Less than 1 year ### "Loyal Zoo Rocks" March 24, 2021 5.0 Excellent ease of use and speedy transactions. Pros Ease of saving credit card information and ease of charging future purchases Cons There are couple of times at the beginning when we were trying to enter new customers and an existing customer's profile was still open. A different customer's credit card was then loaded onto the new customer. We have learned to refresh every single time to avoid this issue. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Seamless with Clover" March 23, 2021 5.0 Excellent! Very pleased! Pros I love that this program integrates seamlessly with my POS system and it's very simple and easy to use. Installing it was a breeze! It's very easy to set-up a basic loyalty program, and I like the double points feature when I'm having special promotions in the store. I've been using it for almost 2 years and have been very pleased. Cons I've had a few minor instances in which the software wasn't working, but it worked itself out after a few hours and was up and running again. Review Source R Reviewer President Used the software for: 3-5 years ### "Perfect fit for your loyalty program" March 22, 2021 5.0 If you are looking for a customer loyalty system but don't have the need for all the bells and whistles or can't afford what many other systems require but you want a full package of use and services Loyal Zoo is perfect. Pros Loyal Zoo is the best customer loyalty system on the market. We used a few others before discovering Loyal Zoo. The transition from my old system to Loyal Zoo was amazingly simple. The day to day interface is fast and easy. Cons Honestly I don't have anything negative to say about the Loyal Zoo. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Loyal rewards " July 1, 2019 3.0 Have talked to them several times about issues but never seem to get anywhere Pros Flexibility to give % discount through points accrual Cons The app is very slow calling up customer in loyal Zoo then returning to POS to ring up purchase The rewards discount is NOT intergrated with our POS Meaning we must MANUALLY apply discount per item ! This can be extremely tedious with several items being purchased Review Source R Reviewer owner Used the software for: Less than 1 year ### "Loyal Zoo review" November 10, 2016 4.0 Every day when I first log on to our system the app is not accessible. After a few minutes it comes back on but it happens everyday. Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy. Adding new customers is pretty simple but if someone sets up their own account from the app the retailer can't change anything on it. Sometimes that causes problems. Pros The ease of use at the register Cons No reports Review Source R Reviewer Owner Used the software for: 3-5 years ### "Review for use with the Clover POS" October 29, 2018 4.0 This is a cheaper alternative to other loyalty programs, but limits you in quite a few ways Pros It was an easy transition from 5 Stars program to Loyalzoo. Anytime we had an issue, Loyalzoo was very quick to help correct. They are easy to along with and get ahold of. The software took a lot of work from my employees freeing them up for other work. Cons I don’t like the promotion limits and other limitations they have. Review Source R Reviewer Director Used the software for: 3-5 years ### "Laura" July 1, 2019 5.0 Good, great customer base Pros Easy to use, free messaging to customer. Quick help reply’s from customer service Cons Doesn’t fully automate with Epos now so it can be slow to add points at the till. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "A GREAT starter customer rewards program" July 2, 2019 4.0 It is a GREAT starter took for customer rewards, very easy to use. No punch cards solves so many problems. Pros Love it's simplicity and ease of use. Customers love that they only have to provide a phone number amd name and do not need an app. Cons One phone number per program does not work for our older population or Amish who do not use smartphones or email. Many users share same phone number. Also wish there were more bells and whistles, more ability to collect time/day usage, send out surveys, hold contests, etc. Review Source R Reviewer reception and IT assistant Used the software for: Less than 1 year ### "Works as advertised for payments" July 2, 2019 4.0 it has made keeping our client payment information safe, secure and easy to use. When dealing with customer support, if they do not know an answer they can be a bit snarky and unhelpful. It would be better to say they don't have an answer. Pros holds card numbers easy to find client able to search the notes line (which we use for client number) fast works great with the clover machine and on the computer Cons if 50 cent auth happens on a different day then the first transaction it can be confusing for reconciling accounting . cannot give partial refunds with the card on file.. only way is to look up the clients last payment and refund the whole bill and then charge the correct amount again.... or get the number from the client and do a separate transaction. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Manager " November 16, 2018 4.0 If customer can check in by own , not our cashier have to do it.That will be much more easier . Thank you. Pros I like this reward account software. Easy check in with customer phone number. Automatic earning points. Much more better then punch reward card, it may lost or forgot. The handsfree marketing is so cool! Cons Build up your own relationship with customers Review Source R Reviewer Co-owner Used the software for: Less than 1 year ### "Loyal Zoo Review by Filistix" March 23, 2021 5.0 Loyal Zoo has been so great during the last couple of months for us. Our customers are starting to get familiar with it and hopefully they will all have their names on by the end of 2021. Pros What I like the most is how it integrated so smoothly with our Clover POS. It is very easy to use and our customers like that they can check their points whenever, wherever. Cons I have asked about this before ~ I was wondering why it doesn't have a personal card feature - the kind that you load and can use for your next transactions so customers need not have their bank cards every time they purchase from our restaurant. I think a great loyalty program app should have that. Review Source R Reviewer Director Used the software for: 1-3 years ### "Loyalzoo review" June 27, 2019 3.0 Pros Opportinity to create loyal customer base Cons Extremely slow to load on my eposnow till to the point that we now write points in book and add at end of day as can't afford the embarrassment of waiting for the page to load Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Unhappy " March 23, 2021 1.0 Have had problems since day one. Pros Easy features for customers to use points and redeem Cons Does not work well with the EposNow system i am using as my main register. Review Source R Reviewer Supervisor Used the software for: 1-3 years ### "Loyalzoo Review" December 21, 2018 5.0 Very good :) Pros It’s very easy for the customers to use and easy to reward points Cons We aren’t able to allow the loyalzoo point redemption on our online orders Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Gym Style Memberships " November 16, 2018 3.0 Pros It is easy to create new memberships. Our transactions and auto payments have gone well so far. Cons We wish there were more options and flexibility. For example, we would like to be able to create multiple memberships under the same name. It would be great to have the option of multiple memberships and auto payments under the same member. Our facility offers kids and adult memberships, but we cannot have both under the parents’ email address. We would also like options to track our members attendance as they come to the facility. 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