Who Uses This Software?

- Banks - Financial companies - Telcos - Utilities


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vivocha
  • www.vivocha.com/
  • Founded 2012
  • Italy

About Vivocha

Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.


Vivocha Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Vivocha Reviews Recently Reviewed!


The right platform for top customer experience

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time.

The integrations of Vivocha with Megento and Zendesk work very well.

Cons: It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Overall: Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Convert Online Visitors Faster

Apr 25, 2013
5/5
Overall

Comments: Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

Pros: You can connect to many clients through one platform

Cons: You will need a live chat operator on duty