--- title: "Vivocha Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vivocha Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/143056/Vivocha/" page_type: "product" language: "en" --- # Vivocha Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vivocha ## What is Vivocha? Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing. ## What is Vivocha used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $52 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vivocha 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $52 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 4.0 (1) Customer Service 4.7 (1,538) ## Vivocha alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Vivocha Overview ### What company size and specific industries is Vivocha built for? Vivocha is designed for banks, financial companies, telcos, and utilities. The product suits organizations in regulated, customer-facing sectors that need tools for digital interactions and support, rather than a specific company size. Features and Usability ### What are the key features of Vivocha? Vivocha offers live chat, real-time consumer-facing chat, video chat, VoIP, and voice for customer communication. It also includes co-browsing, screen sharing, file transfer, and document management, plus call center management, automatic call distribution, call recording, support ticket management, reporting/analytics, and multi-channel communication. Integrations ### Which third-party tools and platforms does Vivocha integrate with? Vivocha integrates with 12 third-party tools and platforms, including Salesforce Sales Cloud, Zendesk Suite, Google Drive, Google Analytics 360, Webtrends, Shopify, Adobe Commerce, PrestaShop, WordPress, Drupal, Joomla, and Docebo. These integrations cover CRM, support, analytics, content management, e-commerce, and learning platforms. Getting Started and Support ### What training and onboarding options does Vivocha offer? Vivocha provides in person training, live online sessions, webinars, and documentation for teams getting started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written material for self-paced reference and setup. Getting Started and Support ### What customer support options does Vivocha offer? Vivocha offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Without reviewer feedback on support experiences, no claims can be made about response speed, helpfulness, or common frustrations. These channels indicate multiple ways to find answers or contact support when needed. ## Features AI summary Based on 3,851 Call Center reviews Not all Call Center software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Vivocha supports **Call Center Management**, but it does not include **Call Logging** or **Call Monitoring**. Instead, it offers other highly rated Call Center capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help teams document customer interactions, track performance trends, and route calls more efficiently, providing teams with better visibility into operations and helping businesses improve service consistency. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Vivocha 27 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Callback Scheduling: Schedules callback times - Chat/Messaging: Communicate using direct chat or messages within the system - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer History: Access previous interactions or concerns to maintain customer relationships - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Video Chat: Chat with your counterparts over the video in real time - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Basic $52.00 Per User,Per Month ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User E-commerce Fraud and Payments Management Internet ### "The right platform for top customer experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 11, 2019 Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat Pros We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well. Cons It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephanie Watson ### "Convert Online Visitors Faster" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 25, 2013 Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service. Pros You can connect to many clients through one platform Cons You will need a live chat operator on duty Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.