# Dropbox Business Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dropbox Business Software - reviews, pricing plans, popular comparisons to other File Sharing products and more.

Source: https://www.capterra.com/p/143068/Dropbox-Business

---

# 

 Dropbox Business Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dropbox Business

## What is Dropbox Business?

Share folders and invite both co-workers and specific users outside your company with easy to use file permissions. Dropbox Business is a digital workplace trusted by over 300,000 business teams worldwide and over 50% of the Fortune 500 for its industry leading file sync, collaboration, and extensive administration and security features that scale as teams grow.

## What is Dropbox Business used for?

[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)[Document Management](https://www.capterra.com/document-management-software/)

Top alternative

Featured

Overall rating

Based on 21,682 user reviews

Reviews sentiment

Positive

92%

Neutral

7%

Negative

1%

Pros & cons

Secure, flexible file sharing

Intuitive and simple interface

High and inflexible pricing

Sluggish performance and syncing

Starting price

$11.99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Dropbox Business?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dropbox.com/&name=Dropbox Business)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dropbox Business

4.5 (21,682)

VS.

[4.7 (24,040)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$11.99

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (18,010)

Ease Of Use

4.6 (28,300)

Value For Money

4.3 (13,765)

Value For Money

4.5 (20,447)

Customer Service

4.3 (11,947)

Customer Service

4.4 (18,451)

## Dropbox Business alternatives

[4.6 (95)](https://www.capterra.com/p/145411/Zoho/reviews/)

Starting price

$3.00

Per User, Per Month

[4.4 (2,887)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

[4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,424)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/161425/Drive/)

[View all alternatives](https://www.capterra.com/p/143068/Dropbox-Business/alternatives/)

## Who uses Dropbox Business?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Secure, flexible file sharing

94% positive reviews out of 5197

Most users report file sharing is fast, secure, and allows granular control over access and permissions.

Marian C

Customer Service Specialist, 501 - 1,000 employees.

"My overall experience was the service provides lots of room for secure storage, and what really impressed me about Dropbox is that it allows me to collaborate on files, sync files, and share them with my colleagues, which save us time and makes our work less demanding."

High and inflexible pricing

48% negative reviews out of 1936

Some reviewers describe pricing as expensive, with limited free storage and few affordable tier options for teams.

Ethan F

VP, Custom Podcasts, 10,001+ employees.

"It's expensive for what you're getting -- admittedly, we don't use many of the services offered in the subscription."

Intuitive and simple interface

92% positive reviews out of 2762

Most reviewers describe ease of use as a key benefit, with straightforward navigation and minimal learning curve.

Douw J

self Employed, 11 - 50 employees.

"Dropbox business is essentially Dropbox personal from a usability perspective, and that's a good thing."

Sluggish performance and syncing

56% negative reviews out of 1261

Some reviewers report performance and speed issues, including slow syncing, lag, and resource-heavy desktop app.

karoline B

finance, 1 employee.

"Sometimes the system takes a while to load when more than one person is using the same information"

Real-time team collaboration

92% positive reviews out of 1320

Most reviewers find team collaboration seamless, enabling real-time editing, feedback, and centralized project management.

Ana C

seo, 11 - 50 employees.

"The collaboration features in Dropbox have revolutionized the way my team works together."

Slow and unreliable uploads

42% negative reviews out of 1009

Some users report file upload delays, lack of folder uploads, and frequent interruptions, especially with large files.

Mary E

Digital Marketer/ Copywriter, 2 - 10 employees.

"The uploading time process is slow and cumbersome, and it often results in missed deadlines or lost opportunities."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

4.7 (2,877)

64.89% of 2877 reviewers that rated this feature as important or highly important

With this capability, you can store, organize, and access documents from anywhere, with generous storage options and seamless syncing. Users think Dropbox’s centralized, secure storage, real-time collaboration, and integrations with Outlook and Slack make document management efficient and reliable.

File Sharing

4.7 (2,595)

62.54% of 2595 reviewers that rated this feature as important or highly important

It helps you share files and folders easily with colleagues, clients, or external partners. Reviewers appreciate secure sharing options, customizable permissions, password protection, and the ability to send large files, noting improved collaboration and time savings for teams.

Access Controls/Permissions

4.5 (2,117)

55.27% of 2117 reviewers that rated this feature as important or highly important

You can set detailed permissions for files and folders, controlling who can view, edit, or share content. Reviewers appreciate the easy management of user access, granular controls, and ability to keep sensitive information secure, especially for teams and organizations.

Secure Data Storage

4.7 (1,487)

64.56% of 1487 reviewers that rated this feature as important or highly important

Dropbox Business gives you strong data protection with encryption, two-factor authentication, and compliance with standards like SOC 2 and HIPAA. Reviewers appreciate the peace of mind, robust access controls, and reliability, noting consistent security for sensitive business files.

Backup and Recovery

4.6 (1,275)

60.71% of 1275 reviewers that rated this feature as important or highly important

Dropbox Business offers automatic backup and easy file recovery, letting you restore deleted or previous versions. Some users report reliable syncing across devices, simple restoration after accidental deletions, and integrations with Google Suite and Office 365 for seamless backup.

Collaboration Tools

4.3 (1,445)

48.58% of 1445 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Dropbox Business 90 features

You can set detailed permissions for files and folders, controlling who can view, edit, or share content. Reviewers appreciate the easy management of user access, granular controls, and ability to keep sensitive information secure, especially for teams and organizations.

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Data is backed up automatically to prevent data loss

Dropbox Business offers automatic backup and easy file recovery, letting you restore deleted or previous versions. Some users report reliable syncing across devices, simple restoration after accidental deletions, and integrations with Google Suite and Office 365 for seamless backup.

Group collaboration to solve ideas in a productive and concentrated manner.

Track and manage schedules and meetings via an integrated calendar

Communicate using direct chat or messages within the system

Process of backing up of files and applications to cloud-based remote servers for protection of data

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and report regulatory data to either internal management or external stakeholders

Detects conflicts in the latest version when multiple users are editing a file at the same time

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Move from one database to another, or upgrade the version of database software being used

Ability to restore deleted, hidden, or lost data from an email server/system

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Scan, move or upload electronic files within the software's repository

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Makes changes to document features such as text, fonts, formatting, etc.

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

With this capability, you can store, organize, and access documents from anywhere, with generous storage options and seamless syncing. Users think Dropbox’s centralized, secure storage, real-time collaboration, and integrations with Outlook and Slack make document management efficient and reliable.

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Access names, contact information, and roles of employees in a centralized repository

Convert data into a code for security

Convert files to a different format

Create, save, and store files

Recover lost, deleted, or damaged files

It helps you share files and folders easily with colleagues, clients, or external partners. Reviewers appreciate secure sharing options, customizable permissions, password protection, and the ability to send large files, noting improved collaboration and time savings for teams.

Move files across different systems or networks

Search for specific words or phrases within a document or database

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Edit, touch up, and convert images for publishing

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Communicate using messages within the system

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allow users to create, edit, and sort multiple notes

A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc.

Ability of websites, web applications, or mobile applications to function without an active internet connection

Ability to recognize printed or written text within digital images or scanned documents

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Adjust communications based on previous interactions or personal preferences

Share and present designs

Tools to facilitate the production of information and promote efficiency

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Preview and make real-time changes in the web content

Files and folders are updated in real-time when changes/edits are made

Access work applications remotely, for when working away from the office and/or traveling

Helps in synchronizing files and folders from remote servers or computers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Dropbox Business gives you strong data protection with encryption, two-factor authentication, and compliance with standards like SOC 2 and HIPAA. Reviewers appreciate the peace of mind, robust access controls, and reliability, noting consistent security for sensitive business files.

At least a username and password is required to access the system

Optimize and manage the search engine optimization efforts for a website or digital content

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Create a schedule when files and folders are synchronized

Create, manage and track all task activities and progression

Allow multiple team members to edit and work on the same document

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Synchronization process that copies files in both directions to reconcile changes as needed

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Supports video files

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (16,595)

4.4

Based on 16,595 reviews

## Pricing

Value for money

4.3 (13765)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/143068/Dropbox-Business/pricing/)

Plus

$11.99

Flat Rate,Per Month

It includes:

-   2 TB File Storage
-   Covers All User’s Devices
-   Transfer Files
-   30 Day Data Retention
-   Edit PDF Files
-   esignatures
-   Password Manager
-   Multi-Factor Authentication

Essentials

$19.99

Per User,Per Month

It includes:

-   3 TB of storage
-   Transfer files up to 100 GB
-   180 days to restore deleted files
-   Track file engagement
-   Unlimited signature requests
-   PDF editing
-   Record, review, and edit video

Business

$18.00

Per User,Per Month

It includes:

-   9 TB of storage
-   Transfer files up to 100 GB
-   180 days to restore deleted files
-   Track file engagement
-   Unlimited signature requests
-   PDF editing
-   Record, review, and edit video
-   Set up admins
-   Know what content is shared

Business Plus

$30.00

Per User,Per Month

It includes:

-   15 TB of storage space
-   Transfer files up to 250 GB
-   1 year to restore deleted files
-   Track file engagement
-   Unlimited signature requests
-   PDF editing
-   Record, review, and edit video
-   Set up tiered admin roles
-   Suspicious activity alerts
-   Compliance tracking

Value for money

4.3 (13,765)

4.3

Based on 13,765 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (11947)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (11,947)

4.3

Based on 11,947 reviews

## User reviews

Overall rating

4.5

Based on 21,682 reviews

Filter by rating

5(13789)

4(6092)

3(1485)

2(199)

1(117)

Mentioned topic

Sorted by most recent

JL

Jayden L.

VP of Accounting

Construction

### "Dropbox is the go-to file sharing platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

Dropbox has been an an amazing platform for both storing files but also sharing files to our partners. Super easy to use, search, and navigate as well as amazing customer support. Plans are affordable and offer great value.

Pros

Dropbox has been an an amazing platform for both storing files but also sharing files to our partners. Super easy to use, search, and navigate as well as amazing customer support. Plans are affordable and offer great value.

Cons

occasional bugs with downloading but customer support is helpful in getting these resolved. sometimes downloading from server takes time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Patrick S.

Director of Finance

Consumer Goods

### "Dropbox. More secure than Googel one drive."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 30, 2026

It has done well with our team and I feel it is more secure than Google Drive. Pricing is reasonable for what we get, and the storage and option to download to computer are good features.

Pros

The system allows me to share files internally and externally (links, permissions, expiry, passwords). The real-time collaboration + tools like Dropbox Paper, e-signatures, and DocSend tracking kae it easier to collaberate remotely (which we do)

Cons

The cost compared to Google one drive is obvisous. Another thing is that people who are used to Google One drive have a steep learning curve with DB business..especially boomers.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Security, more storage, really fast syncing to my desktop, mobile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Consultant

Marketing and Advertising

### "frustrating- I gave up"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

1/10

March 30, 2026

Pros

Not much I liked about it to be onest. I gave up because the interface and synching was so convoluted .

Cons

The interface is so difficult. I coulsn't find my stuff, wasn't sure if things would sync. i found it unnecesary difficult to set it up and to access files.

Switched from

[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)

ran out of Gdrive space and thought I'd set up dropbox.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EW

Essence W.

University Researcher

E-Learning

### "Google Docs is Still Better"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Pros

I like how easy it is to share among colleagues especially for more intricate documents (e.g., journal articles)

Cons

It's a bit hard to use in the setting. This is why I prefer Google Docs over Dropbox given the sharability effect

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Everyone has access to this

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WB

Wayne B.

CEO

Consumer Services

### "Drop Box Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 14, 2026

Overall experience is a great product when it comes to keeping files together, and storage to free up all your other devices.

Pros

What we like most about Dropbox business is that it is very easy to use, it keeps all my files stored in one place, and is capable of storing large files, easy to reach files and great customer support.

Cons

One of the things that we did not appreciate sometimes we are not able to get into the account, we have to constantly change our password.

Alternatives considered

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Reasons for choosing Dropbox Business

Easier to navigate and keep large files in one unique place.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hallye N.

Operations Manager

Mechanical or Industrial Engineering

### "Excellent Value for the Money"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 5, 2026

It is great and we use it with many contractors on several jobs to keep track of contracts, legal documents and more

Pros

Dropbox business is one of the best ways to collect and keep track of shared documents for commercial jobs for contractors. It is easy to use and a great value for the money.

Cons

There can be a limit to how much you can store and do so you have to pay for additional features, but the price is affordable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DG

Damian G.

CTO

Computer Software

### "Cheese cake"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

March 4, 2026

Pros

I liked the easy of use and setup for business and attaching new accounts into. File transfer and storage was very pleasant expirience.

Cons

I had a lot of issues with browser version of it, sometimes it works sometimes not, problem with logging into an account etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Andrew G.

Managing Director

Media Production

### "Worst file sharing service I have ever used."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 4, 2026

Awful. will never go back and will not accept files delivered this way. Was overcharged several times and no customer service to help recover these charges. Faceless and greedy.

Pros

Nothing, We now have company policy not to use this service and have deleted our account. We will no longer accept files delivered this way.

Cons

Constantly requesting money to receive files shared by clients. Even if you select free trial they will charge you anyway. Service is very clunky and difficult to navigate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ahmed A.

Marketing

Computer & Network Security

### "Marketing Officer "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 22, 2026

Overall, my experience with Dropbox Business has been very positive. It’s reliable, easy to use, and highly effective for secure collaboration and file management.

Pros

its seamless file syncing across devices and its very intuitive interface. It makes collaboration easy with secure sharing options and strong integrations with other productivity tools.

Cons

Any minor limitations are outweighed by its reliability, ease of use, and strong collaboration features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Yatra P.

Omni Associate

Retail

### "Dropbox - Easy way to submit assignments. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 21, 2026

My college uses Dropbox to submit assignments and it is super easy to use. All kinds of files can be uploaded easily without any bugs or glitch. I love using Dropbox and all my classmates uses it. I recommend to all friends to use Dropbox for file sharing.

Pros

Dropbox has really great interface. It is really easy to use and i have never really faced bugs or issues. File sharing in Dropbox is simple and any type of file can be uploaded. It is a good app to integrate with other apps. It is worth to spend every penny on Dropbox.

Cons

There is limited amount of storage in free version. You are require to use money if you want more space.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/143068/Dropbox-Business/reviews/)

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