Who Uses This Software?

Nonprofits using peer-to-peer fundraising.


Average Ratings

33 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • GlobalCloud
  • www.donordrive.com/
  • Founded 2008
  • United States

About DonorDrive

DonorDrive Peer-to-Peer Fundraising Software helps medium and large nonprofits raise more money. With DonorDrive, organizations like MADD, Childrens Miracle Network Hospitals, JDRF, American Foundation for Suicide Prevention and World Vision have raised more than $1 Billion. Find out more at DonorDrive.com.


DonorDrive Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

DonorDrive Reviews Recently Reviewed!


DonorDrive is a great platform for our end users (donors & participants) and for admins too.

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about DonorDrive is their responsiveness and willingness to improve the donor and participant experience on the platform. I have used the platform in different capacities since 2011 and the experience has continued to improve. Where there are challenges (transitioning to mobile, or support needed for a landing page not working for whatever reason) the team is *VERY* responsive. The admin side has also had a lot of improvements to increase the ease of pulling reports, viewing data, and setting up automated communication.

Cons: What I like least about DonorDrive is that the mobile experience could improve. The pages are optimized for mobile but could be better and the payment process could be shorter for users that are not signed in. The mobile admin experience would be improved by the use of an app vs. utilizing safari.

DonorDrive has partnered with Charity Dynamics to offer a mobile experience to participants where they can ask for donations and thank their donors - which we have seen increase our participant fundraising. Our events do wish that they could have a similar mobile app where they see reporting/admin features from mobile. We know our audience is mobile first, so we hope this experience continues to improve.

Overall: We are able to facilitate nearly 300 P2P fundraising events (and ticketed events) with the DonorDrive platform. We utilize it to pull reports on fundraising and donor data, communicate with participants, and provide landing pages/personal fundraising pages to nearly 300k participants.

My industry is not correct below - it says Accounting but it should say Nonprofit management.

Capterra loader

DonorDrive is a great tool for peer-to-peer fundraising

May 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to schedule messages to participants and set up trigger notifications

Email campaigns make it easy to reach out and connect with all participants and donors

Insights for communication sent to participants and donors via email campaigns is great - looking forward to insights for scheduled messages and triggered notifications!

Cons: Information for custom registration questions lives in a different space than custom reports. I wish i could pull a custom report that includes custom questions.

There is no ability to schedule what time notifications go out.

There is no check-in option for events. I have to run a report, export it, then either print it or have it on a shared drive for check in.

Overall: DonorDrive is a great resource for my students. I love many of the functions DonorDrive has available and I'm not sure if any other peer-to-peer fundraising sites can really compare. The benefits of using DonorDrive outweigh of the negatives.

We have been working with Donor Drive for Peer to Peer fundraisers for 5+ years.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As we have worked with them over the years they have steadily improved the technology and options that are a part of their platform. There is a lot of flexibility in the platform.

Cons: One of the challenges that we have had is that ability to identify a user over multiple instances of Donor Drive. We also have not had any luck working with them to consume data from an API we have created to remove a manual process

Overall: All in all, we have had a good experience with Donor Drive. We have had the ability to support many different types of Peer to Peer fundraising on the platform. They have always been great about helping us to understand the roadmap that they are building against and see where are needs can fit into that roadmap.

Donor Drive is somewhat confusing at times on the back end, but very much so on the front end.

Apr 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what it needs to do, but not always without a struggle.

Like the ability for participants to customize their page, albeit limited.

Like the fact that we can ask for fees.

Cons: Limited ability to change the templates.

I don't care for the way the dollar amounts are displayed for fundraisers. I've gotten countless calls asking why it shows zero dollars because of the breakdown of team/individual reporting. Maybe have two thermometers or gauges running side by side.

It's also behind in the fact that it cannot accept newer means of donations including venmo and text to donate.

Limits to fonts are also a negative.

It is truly a negative that it sometimes takes days for a minor correction to be made by the developers.

The fact that I can no longer send emails out is a problem.

The one day delay in sending notifications is not good.

When entering an Organization, I don't think a name should be a required field, especially when inputting a donation

Need a way to track if incentive items have been received by a participant.

Would like a better way for returning participants to register. It's always a point of confusion, and if they miss that one link, they're registering as a new participant and they get mad because the system tells them their email is already in use. If using another one, they lose their history.

Reporting is weak and limited, especially when I have to create more than one report because of a lack of choices.

Overall: It did the job. It allowed people to register and fundraise for this event, but not without problems along the way.

Capterra loader

Working with DonorDrive has been a dream!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the user-friendliness of this software, but what I love the most is the incredible amount of patience and support I get from the uber-wise customer service team.

Cons: In an ideal world, I would like the ability to have human-readable URLs in place. I also think that it would be really helpful if the administrator knows a bit of coding -- sometimes that seems to be the quickest route to solving a problem, and I am not skilled in that area at all.

Overall: DonorDrive gave use incredibly flexible and customizable fundraising software at an amazing price. Additionally, their customer service is world-class!

Wonderful Experience, Awesome Fundraising Tool!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DonorDrive is so versatile and user friendly, for the administrators and for the users and donors. It allows you to reach donors across the globe very easily using social media platforms.

Cons: This is not specific to me as a user, but I do get a lot of complaints from grandparents that the program is hard to use. I don't feel it is a DonorDrive problem, more of a generation gap.

Overall: We have increased our fundraising efforts significantly over the past 7 years.

DonorDrive is a great tool to manage multiple custom events in one place.

May 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of DonorDrive is the ability to segment administrative controls to various stakeholders. This allows you to give people just the right amount of control to accomplish what they need to, but not enough to mess anything up.

Cons: DonorDrive isn't as intuitive as it can be, or as much as some similar products. The ability to customize things is great, but there's a learning curve on how to accomplish that.

What's Not To Love

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the functionality of the software. The amount of money we have been able to fundraise has skyrocketed over the years due to peer to peer fundraising and the use of DonorDrive.

Cons: Sometimes this software can be confusing for older generations to use, if they click off a fundraisers page they do not know how to get back to it.

Overall: DonorDrive is a game changer in the peer to peer fundraising world.

The software is very versatile and is more than just a fundraising platform.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting functionality of the back end is very extensive and very customizable. The data and records kept over years of use comes in handy for email campaigns, demographic research, and so much more.

Cons: The user interface from a fundraiser's perspective seems a little behind as far as integration with Gmail, social media etc.

Overall: Without this software, I'd probably need 2-3 different platforms to do my daily job.

An easy way to fundraise in the P2P world.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ways to customize to your needs, Donor Drive is willing to adapt to our needs and implement a new way of thinking for us. We find great success in the many ways we use them.

Cons: Once sites are created it's hard to edit and make changes to the backend. I wish we had some ways to do custom text messages and allow users to edit sites a little more for overall customization.

DonorDrive is almost the total package!

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The front end user experience is great and easy to use. Our constituents don't have many issues navigating and using the platform.

Cons: The reporting and the ability to customize back end things is still lacking. Our web developers have trouble with making changes that only DonorDrive staff can do. The reporting is also still lack luster and leaves a lot to be desired.

helpful, organized, a good user experience for our donors

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: tracking donations, easy to teach our students who use the software daily, the help desk is very efficient and fast

Cons: venmo/quick pay feature would be really helpful for our students to be able to send money quickly to each other rather than having to enter in donor data each time.

Overall: We get to onboard each program to this software and allow the students to be users for the program.

Capterra loader

Great experience, helped us transform our program.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The scale - working 300 events isn't too different than working 5. Once content is ready to, scaling up is easy. The participant fundraiser experience is top notch, and the notifications are really good.

Cons: With the volume that we have, sometimes it can be a bit difficult to make every event page perfect and find issues.

Overall: More money for our organizations.

Helps save time, streamline communications within a user-friendly interface

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Most features are user-friendly on the back-end, and it saves a significant amount of time to be able to automate retention/reminder emails to current and past participants. Customer support is generally quick to help resolve any trouble.

Cons: Certain features cannot be modified and while basic features are user-friendly, some more advanced features are complicated to access and require many steps to integrate.

Overall: Saves time by automating communications and making most necessary reports easily accessible.

Capterra loader

Easy to use software with great tech support to back up the product

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate the reports that compare this year's events to previous years events. It's especially helpful when you are trying to reengage previous participants.

Cons: Occasionally the search feature for a constituent does not work properly. In this case if you do the extra step and go to advanced search the information is found.

From ease of use, to the multitude of features - DonorDrive is a phenomenal product

Apr 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The DonorDrive team truly listens to its consumers and is constantly rolling out product updates and adding features that they have created in direct response to consumer feedback.

Cons: The email campaigns vs. notifications can sometimes be confusing. Sometimes unsure which one to use in each situation.

Good P2P Fundraising software

Feb 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Donor Drive makes it simple to manage multiple P2P fundraising events at once. The best feature was being able to copy an event to easily set up another one just like it. The developers were great at listing to feedback and making changes.

Cons: Not having the ability to change the donor name. Sometimes a donor uses a credit card but wants to be recognized as a couple and not the name of the card. I believe the developers were looking into changing this.

impossible to get their dev team to do anything

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to create api end points to pull data from, i can go in and create a list of the data i want and have access to it.

Cons: Getting api's to pull efficiently is like pulling teeth. The support team often takes months to figure out how to fix an issue.

Overall: They process the money for us.

I've been using Donor Drive for 3 years and it's been a pretty good experience.

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to learn and it does what the company needs it to. The support team is always helpful and quick to respond to issues.

Cons: You are pretty limited when it comes to customization options sometimes. It would be nice to have more themes and layouts to choose from.

Has potential to be great!

Apr 17, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Love that we can utilize our pages for specific events and add characters like a thermometer, recreate events from the previous year to mainstream things, data tracking and clientele information.

Cons: The software is very difficult and confusing to use - especially when starting out or using it for minimal events. Could be simplified and tabs made more clear. Would love to see an email function to send notifications about our events. It is very pricey for what we use it for.

Overall: Helps us utilize and execute events from our regular website. Tracking and data are available when you figure out how to even get to the information. Could be a great program with a little work on mainstreaming things.

User-friendly, simple, versatile

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity of the admin panel and user-friendly nature for the external audience using it.

Cons: I don't think there is much I would change about the software - From my experience, it is all relatively simple across the board.

We had to move from one platform to another within 6 mos. Donor Drive was there for us!

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The management features for admins, the data and support are top notch. Some of the upcoming features like YOY and participant recruitment are going to be super.

Cons: We have had to have a couple of "work around" situations which I can live with but not my field so much.

Overall: Improved from end interface for users, quicker registration process, improved data and flexibility for reporting.

Great design capabilities. Required some arounds for unique events, but lots of functionality.

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good design, modern feel, nice responsive optimization. The integration of data throughout the various parts of the platform is excellent, offering some good cross-reference and dynamic display with donors/participants, goals reached, etc.

Cons: Although there is much functionality and variety within the platform, there are alos many constraints. There were few ways to truly customize the event structure, the ticket sales, or the display of some data/information throughout.

Overall: Great looking site with modern, dynamic feel. Simple integration of donor data into display results.

Capterra loader

Moving to DonorDrive made my work easier, faster, and more efficient.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The event and constituent management features are intuitive and easy to learn. The reports are easy to customize and schedule, which allows me to automate much of my work.

Cons: The email functionality is difficult to use, and the scheduled messages must be written and loaded in at least one day before you want to send.

Great customer support team, but not on the leading edge

Apr 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Since the team is small, there is flexibility in what you can as for. They are open to ideas and willing partners in development. Once familiar with the systems, I am able to make most changes without having to consult their team. When needed, they are very responsive.

Cons: Since this is a smaller company, they are not at the forefront of development. There are features that should be standard for online fundraising packages and have not yet been developed by this company. When asked for those items, they are open to development, but often ask for a fee. Even when this development would clearly be a greater benefit to keeping the company up-to-date with competition in the field.

Overall: Reporting, fund collection, some customization.

Makes managing fundraising so much easier

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how easy it is to navigate the backend and the control I have managing my constituents and participants

Cons: The email system needs some work and there are a few limitations in regards to reporting and promo code use

Great resource to increase fundraising

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: donor drive is a robust program for nonprofits with great ability to customize for your various needs.

Cons: The support can be a struggle to work with and the pricing is very steep for a small nonprofit organization.

Fantastic in helping with personalization

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Personalization and ease of use for user and admin

Customer service was always immediate and extremely helpful

Cons: Design options are limited

Offline donations are tough for clients to use

Using DD profile for different events

DonorDrive Review

May 01, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to create and manage multiple events and transactions is great. Also being able to pull reports on the fly is pretty nice.

Cons: The lack of ability to pull in already created questions while building a form is a downer. Also, no ability to upload an XML or any kind of file to auto-create sites. Hurts. My. Soul.

Overall: Tons. Donor Management and no hassle payment processing. Tons of stuff actually.

When we our organization decided on DonorDrive it was at the forefront of peer to peer technology.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: There is definitely an ease of use for event participants. It is easy for them to use the system, send emails and other updates. The donation process is also streamlined which is important. We definitely want as few barriers as possible between our donors and their ability to give.

Cons: There are limitations to the design aesthetic for our our Affiliates. The initial set up for Affiliates, our back end users can be a bit difficult at times. The cost for DonorDrive is definitely higher than some of their competitors.

Overall, the platform serves the purpose our organization is looking for.

Apr 17, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The data analytics are the most useful feature of this software. Specifically, the updates that allow you to compare info from year to year has become extremely helpful. Also, having access to years of donor data which I can download in a very clean way is invaluable.

Cons: The communication features really need to be reevaluated and updated. It is difficult to make any email from the software look attractive. Furthermore, it would be helpful if as a user, we were able to update who the email was "sent from".

Not a fan of this database.

Apr 17, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: Participants can sign up more than one person at a time. You can schedule reports to be pulled on a regular basis.

Cons: Reports take too long to download at times. (Former database the reports were instantaneous.) Constantly having to re-log in when away for 15 min. Emails that go to participants - sponsor logos look bad because they are too scrunched together (right on top of eachother). I had to develop a "picture" with my sponsor logos so my eCRM person could put at bottom of email, otherwise, she could not get the logos to be spaced properly. My eCRM person also cannot get the emails to be single spaced so there is a lot of wasted space. On front of database where it has Event Insights, Participants, Companies, Teams and Transactions; wish there would also be Sponsors and Donors that you can click on.

Overall: N/A

Great Customer Service!

Apr 17, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease of use of the product and how easy it is to navigate. The simplicity of the set up and how the basic features are right at your fingertips.

Cons: Additional functions that would help with creating emails or running reports. I think the wysiwyg should have additional features. I also think the Subscriptions and emails that are created at a global level are too complicated.