Who Uses This Software?

All company sizes and industries


Average Ratings

316 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kronos
  • www.kronos.com
  • Founded 1977
  • United States

About Kronos Workforce Ready

Kronos Workforce Ready is a human capital management suite of tools on a single unified cloud platform that helps you manage the entire employee lifecycle from pre-hire to retire. Solutions for HR, recruiting, onboarding, time tracking, payroll, and more are easily accessed through a single intuitive interface. Automated and scalable tools provide a single source of truth with common reporting, dashboards, and robust workflows. Self-service and mobile app allow easy, anytime access.


Kronos Workforce Ready Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

Kronos Workforce Ready Reviews Recently Reviewed!


Worked great until we reached the Labor Level limit

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Cons: The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Promised everything would work with our setups, but only about half was delivered. We've learned to live with it by implementing manual work arounds that put the responsibility employee & the payroll analyst.

Jul 13, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it.

Cons: It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation.

Workforce Ready

Jul 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program.

Pros: After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Cons: I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Vendor Response

by Kronos on September 08, 2017

Hi Michele ¿ I love to hear that your HR team is making great use of the product. It is fantastic that you have a go-to person in accounting for pulling reports when you need them, but I wanted to highlight some key resources we have available to help you further with your reporting needs. We have a reporting best practices webinar available to all our customers and we also offer instructor-led classes on reporting. If you are interested I would be happy to share further details and a link to the webinar with you. Please feel free to send me an email at holly.bouffard@kronos.com ¿ I look forward to hearing from you!
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Less than satisfied

May 30, 2017
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
Likely

Comments: We implemented and went live 1/1/2017 with Time and Attendance and Scheduler. The Scheduler had so many features missing on 1/1/17, we had to postpone implementation until the 4/1/17 release date. Every time we ask a functionality question, the answer is "That's a good idea, maybe we can incorporate that in a later release." Not necessarily a good response, when someone is paying you to use software and your question is something you said it could do in the demo. The 3 months worth of credit for our billing I have yet to see applied to our account. And there are the time clocks, well 5 months in and I am working on getting my third one to see if it will work correctly. First one we bought was compatible with barcodes. We purchased barcodes from a Kronos recommended supplier to fine out they were not compatible with the new clocks. When told we should have sent them in to be tested, I had the response "but we bought them where you told us to buy them." Then, we sent our proximity badges in for evaluation to change from a barcode scanner clock to a proximity badge scanner. Almost a month to get the test results that they worked with the clock, another month to get a correct order form to sign, then 3 weeks to ship to us all to find out Kronos ordered us the incorrect time clock reader. So I am almost 3 months into a process that has been a huge waste of my teams time. We use a small portion of this product and will think twice before we ever expand it.

Pros: I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Cons: Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Vendor Response

by Kronos on June 27, 2017

Hello Susan,

Thank you for your candid feedback. I apologize for the experience you have had thus far with the Workforce Ready solution. I have escalated your feedback to the appropriate stakeholders, and I welcome you to contact me directly so that we can speak further about what you would like to see in the product and submit these ideas to our product management team, as well as help resolve the issues you have been experiencing with our time clocks and support. Please do not hesitate to reach out to me via email at holly.bouffard@kronos.com.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

New Workforce Ready User

Jan 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We have been implementing Workforce Ready since August of 2016. We are doing a phased implementation of all the modules, so the process is still ongoing. Considering that we're still rather new to the system, we are starting to get more comfortable with the product. We've been on many other similar products with competitors and had issues, which caused us to look for other solutions after a few years. This time we really tried to search for a product that we felt would be flexible, allow for modifications, and grow with us, so that we did not have to go through another implementation in another 3 years. Our evaluation process was lengthy, but we are still finding out a few surprises as we've gone through implementation. How things are presented during the sales process, while technically correct, don't necessarily work as we wished them to. The system is very customizable, though. Our implementation team has been great about working through any issues and helping us try and find solutions if there are items we do not like. However, there are some things that we have found that are not able to be changed that were disappointing.

Pros: It's still a work in process but we have found many things that we do like about Workforce Ready: 1. Customization - This system offers you the ability to customize your screens down to the individual level, as well as creating customized screens for other types of users. So if you want your Managers to log in and see a Timekeeping dashboard with graphs, and your Employee to log in and see employee related actions, and your Benefits Administrator to see a Benefits screen, you can set that up as defaults. Then each person can also customize their screens if they like and save them. 2. Reporting - if you need list style reports then this system offers one of the best reporting tools for easily building and customizing reports. Almost every screen is considered a "report" and you can add and delete columns as needed and then save that for later use, or even make it your default screen. Almost every screen is able to be exported in a variety of formats as well. You can also schedule reports to run automatically, as well as have them e-mailed automatically to Managers, etc. on a routine basis. 3. Notifications - This system offers the ability to automatically send e-mail notifications, reports, etc. for disciplinary actions, attendance tracking, reviews and other items. This is very helpful for our Managers and keeps them up to date on their to-do list. 4. Tools - Workforce Ready does have its own learning system, and they also offer many webinars, customer groups, KronosWorks, and customer sites that allow you to connect with one another if you have similar questions or problems. 5. Modules All Accessible from One Log-in - This was important to us as our other systems required us to log-in multiple times if we were trying to get into the Applicant module or Timekeeping. This is all easily found under one log-in. Very easy and timesaving.

Cons: As we go through the implementation process there have been a few surprises and disappointments: 1. Reporting - Yes, this is a Pro as far as customization and easy list reporting, but I do wish they had a more complex reporting tool available as well. If you want to have subtotals, grand totals, averages, grouped reports, add in formulas, etc. it is not easy to do in the reporting tool itself and you may have to export the list report out and finish building out the report in Excel or Word to get it how you really need it to be. 2. No Point-In-Time Reporting - This seems like it would be a given, but as we found out after the fact, we cannot do point in time reports. I feel like this is something we would have asked during our evaluation of the product, but again almost all products offer this now so perhaps we made a wrong assumption. 3. System Needs "Polished" - We knew going in that this product did not look as "user-friendly" as some of the other products. We felt like the flexibility of the system made up for it. However, as we are setting up our onboarding, our applicant site, and reviews we are starting to see the drawbacks in this. If you have users who are not as comfortable on a computer, this lack of "polish" and user-friendliness can make it difficult for them to understand the processes, and how to get through the screens. We also do not have the ability to customize the applicant website as much as we would like to help draw in applicants. 4. General Ledger - We came from another provider who did have a great General Ledger product, and this one was definitely a step back. Also, if your GL is tied in with your jobs you do have to have two separate lists in this system - the GL is not linked with the Jobs list in HR. So if someone changes position we have to update it in two places in order to keep the GL correct. This also comes into play if we add new jobs into the system - we have to update two lists. We also had to separate out our overtime into two pay codes since we have the overtime premium going to a different GL code. In our old system, they could have one pay code separated into two GL codes. We did not discover this until after we went live and so our associates started out seeing it one way on their check, and then another way, so it was very confusing for them. 5. On-site Training- This was contracted out to a partner of Kronos. It was not what we expected at all for the price we paid. You are better off to use the items built into the system or do it yourself. 6. Security - Yes, security is a pro, but some of the security set-ups in this system do make it very difficult and frustrating for our associates and applicants to get into the system on a regular basis which is a con. The system will automatically lock out any associate or applicant that does not log in every 14 days. However, the system tends to lock out every new user as well the first time they try to log-in. This is annoying and can make it difficult for those on off-shifts, as they have to contact us to get unlocked and then try logging in again within 24 hours. In addition, it does require you to enter a code if you're getting in on a new computer. It does have the option to check a box and only enter the code every 30 days, but that only applies to that specific computer and sometimes will not work depending on your cookie setting. Since most of our associates work in the plant, they only get on the system to print out check stubs every other week. They have to enter a code almost every time they log on to our public computers. This code has to be sent to their designated phone number or e-mail and cannot be easily changed to another number or e-mail. So if they forget their phone, or don't have their e-mail password with them, it can really make it difficult to get logged on, leading to frustration for them and a negative outlook on the system.

Recommendations to other buyers: We still have confidence that Workforce Ready is going to work out for us, but it is a work in progress. We've been through this before and have come to expect a bumpy road in any implementation. If you are looking at Workforce Ready, as with any system, just be sure to take the time to carefully evaluate all of the areas that are most important to you. Don't be afraid to ask for multiple demonstrations and ask to follow up questions. Even with all of our careful deliberation, there were still areas that we fell short in doing this. In all honesty, as you are going through the evaluation process and you look at other providers, it can all become jumbled together as to what one offers compared to the other. Make sure if there were things that you did like in the demonstration that you make a note of it, ask for screen shots. Because this system is so customizable on its screens and reports, how one demonstration looks may not be how another sales person presents the product. After implementing, take advantage of the webinars and customer meetings. They are a valuable resource. I am hopeful that in another few months of using the system, that I can come back to this site and update this review with more Pros.

Vendor Response

by Kronos on February 07, 2017

Hello Stacy,

Thank you for your thorough feedback, we really appreciate the time you took to outline your experiences both positive and what needs to be improved. We are currently underway in two user experience projects and I think your input would be extremely valuable. Would you have time to speak with us further about your experiences? If so, please email me at holly.bouffard@kronos.com ¿ I look forward to hearing from you.

All the best,
Holly Bouffard
Workforce Ready Community Manager

Big Company Technology - Small Family Feel

Mar 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.

Pros: PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!

Cons: Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

Solid HRIS, but some updates/improvements needed for some features.

Mar 01, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Kronos is committed to improving WFR and we already see the improvements made since we went live. There were some bumps at the beginning, but Kronos is a company that listens to their clients and helps in anyway they can. Although, the system is still a work in progress, we are in a much better place then we were before Kronos and are happy to have the system in place.

Pros: 1. All in one product that including ATS, HR, payroll, benefits, ACA and reporting. 2. One system, one number for customer support, one community (great customer portal), one company you are working with. 3. Employee Self Service is great! You can grant as much or as little access as you would like to complete actions, access data, benefit enrollment, etc. 4. Kronos Team willingness to set up the system the way you need to in order to accomplish business needs.

Cons: 1. The system is very particular in the way you set up. Ensure you have a good application consultant that understands what your company needs and how they will set this up in your environment. Also, if you chose to bring WFC into the mix, you are dealing with two systems and not one and there is a whole other level of set up you need to consider. 2. No development site. Everything is conducted in live site. 3. Recruitment and onboarding (checklists in general) need to be more flexible. Kronos is working on this and is on road map. We look forward to some improvements. 4. Training in product and training material needs some more work. There is a noticeable difference in training presentation vs. other products (i.e. WFC learning portal vs. WFR offerings). Also, you really will need someone dedicated to learn and understand WFR, as it is very layered. 5. There is not current API offerings, only flat files every 15 minutes can come out of WFR. Kronos is working on adding this capability in near future.

Kronos Workforce Ready is the best timekeeping system I have ever used

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).

Pros: My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Vendor Response

by Kronos on September 07, 2017

Hi Teresa,

We want to thank you for your thoughtful review highlighting the product and our Support team! It¿s so great to hear that Workforce Ready has made your day-to-day duties much easier and less time and labor intensive.

Thank you for being our customer,
Amy Fafard

Ease of Going Paperless

Mar 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Kronos Workforce Ready has lead us in the direction we have been wanting to go with reducing the amount of paper we process in HR and Payroll daily and allowed us to have more efficient, instant communication with our employees. We are utilizing the Onboarding process. We allow employees to make demographic changes and view their payroll data, such as pay statements, as a self-service option. We are beginning the benefits enrollment which will automatically add the payroll deductions to payroll. Our payroll processing has been reduced from 3 days to 1 day. Chasing down lost paperwork that was sent through the mail is no longer an issue. We have recently completed the integration with Workforce Central's Timekeeper.

Pros: Kronos has taken us to the next level in service that we were looking for. It is very easy to use for creating your own reports and importing data. We couldn't be more pleased with how they helped us work through our custom profit sharing allocation.

Cons: There are often updates that we are waiting for to continue what we would like to accomplish with the Kronos software. Although it automates several of our paper process and gave us efficiencies, there are now processes that we need to track manually and audit by hand. The third party tax software is more time-consuming than before. We were breaking ground with integrating the Workforce Central Timekeeper with Workforce Ready. We chose Workforce Central over Workforce Ready Time Labor Management due to the complexity of our work force. If you can use one system, I would recommend Workforce Ready.

Kronos aims to be the one-stop-shop for your HRIS solution.

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Overall great product. It's the way we get paid, and the taxes are all right. I attended the payroll class and they have solutions for living in all different counties in Pennsylvania with their thousands of local taxes. Say 95/100 things go right, the 5 things feel bad, but you forget how much work it makes to make anything right. It often takes one thing to make a program go awry.

Pros: Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

Cons: I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

I cannot recommend Kronos Workforce Ready to anyone

Jul 13, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1.5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I can't think of any attribute of the Workforce Ready product that I particularly like. My experience with Kronos is that they produce good time and attendance software, but I personally have not seen any evidence that they have any expertise producing HRIS software.

Cons: The Kronos Workforce Ready product reminds me of an old fashioned data processing program from 20 years ago. It is not at all user friendly or intuitive. I have used it daily for one year and still am frequently puzzled by the way it is organized (or disorganized). I spend significant time searching for the information I want. Incredibly, the turnover calculation function has not worked correctly for the two years my company has owned the Workforce Ready product. Kronos has known all this time that their turnover function is flawed, but I don't think it is corrected yet; it doesn't appear to be fixed to me. Producing reports from Workforce Ready is cumbersome. The user must pick the data elements for the report from very long lists of fields that truly appear to me to be in no logical order whatsoever. I know that sounds hard to believe, but if there is some logic to the lists of fields, I have yet to understand it. The training information provided by Kronos to teach the user to use Workforce Ready is mostly written documents rather than videos. I personally find videos easier to understand, but Kronos offers only a handful of them. There are many topics I would like to learn about that are not covered at all in any of Kronos' training materials.

Recommendations to other buyers: I cannot recommend Kronos Workforce Ready. It is too expensive. It is very old fashioned. It is not user friendly. It is hard to learn to use. It is a very minimal system.

Vendor Response

by Kronos on August 12, 2016

Thank you for your review ¿ I understand you have connected with your sales representative and we are actively working to resolve the issues that you shared with us. While we were disappointed to read about your experience we appreciate your honest feedback and look forward to resolving your issues.

All the best,
Holly Bouffard
Workforce Ready Community Manager

An Expensive Letdown

Oct 23, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Honestly, just go with ADP and pay more. At least they will be able to help you more with compliance. Kronos was such a letdown and the system looks so antiquated.

Pros: Kronos has some good report features and a lot of the onboarding documentation is easy to collect. You do have the benefit of being with a larger company so they have more customer service people, too, and they have people who specialize in certain areas to give you better help.

Cons: Oh, there are too many to count: - Their compliance features pale in comparison to ADP. They will say they can comply with all state-mandated sick-leave laws, but it requires so much manual work on the backend that you kind of wish you could just do it elsewhere. A huge pain if you operate in many states. - Their "customized fields" that they tell you about in an RFP just don't exist. Anything you need done that doesn't fit within their standard guidelines just won't happen. - If you like reporting on headcount and HR metrics the way that Kronos does it, you're fine. Otherwise you have to attempt to build a report with their service team (which can take weeks) and then export it and then get the data you want. It's just not acceptable given how much you pay for the service. - Don't get me started on their "documents." If you need to send out a bulk request (i.e. when EEO season rolls around) Kronos can only send out a general reminder to have people check their inbox, and then people have to be smart enough to go in and do it. The reminders for this suck too.

Most Comprehensive System on the Market

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: My organization started with WFR's HR and TML. Employees, managers and administrators were impressed with the ease of use, the robust amount of information at their finger tips and the reporting capabilities. After a year and a half of using HR and TML, my organization decided to transfer our payroll to WFR as well. Having HR, Time and Labor and Payroll integrated with each other has allowed my HR team to evolve from and administrative department to a strategic business partner.

Pros: I love that employees and managers have virtual personnel files at their fingertips. Through Employee Self Service, employees can access and change their address, beneficiaries, payroll information, enroll online for benefits, request time off and maintain their schedules. Managers can access employment history, process compensation changes, approve timesheets and upload and review current and previous performance reviews. Instead of tracking down information, entering payroll changes and being the timesheet monitor, my team and I can use our knowledge and skills to make our employees and organization better.

Cons: The reporting functions in WFR are robust but each organization has specific reports required by leadership. Enhancing the reporting function for easier report customization would be my only critique.

Recommendations to other buyers: Do not hesitate, choose Kronos. It will make your professional life so much better!

Implementation for small government utility

Mar 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Kronos is a great product, but it is a very complex system that requires experienced module leads for the build out and implementation of the product. We wasted four months with inexperienced module leads and had to start all over again from scratch. Once we had experienced module leads we made a lot of progress, but those leads still had very little time for us because they were assigned too many customers. We implemented HR, Timesheets and Payroll, which is a pretty complex implementation. If we had only implemented one of the modules, it would not have been as difficult.

Pros: Kronos has a number of features that work well for our business. We use a lot of work orders for our plant and we were able to import work orders each day and create a search for employees to find them in their timesheets. The integrated system works well once it is set up properly. We have eliminated a number of manual processes with this system. Reporting is very easy to use and our end users are very happy with their ability to create reports.

Cons: The biggest issue with Kronos is the virtual implementation and lack of time that the Kronos implementation team has for each customer. Kronos module leads have too many customers to support, so you only have a few hours of their time each week for the build out. If you have any complexity with your timesheets and payroll, you will need to have experienced module leads. Our implementation took twice as long as planned because we started with inexperienced leads.

Vendor Response

by Kronos on April 20, 2017

Hello Paulette,

Thank you for taking the time to share your experience with Workforce Ready. While we are always happy to hear what customers enjoy about the product, we are deeply invested in learning what we can improve. Your feedback on implementation is truly helpful and we are sorry that the process did not go as expected. I thought you would like to know that based on customer feedback we have recently restructured our onboarding process for new customers and have put a strong focus on improving internal training for the implementation team.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Highly configurable immature Human Capital Management system with poor customer support due to hyper growth

Mar 07, 2017
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Comments: Overall the experience has been awful. I came on board after a very bad implementation. The support, training, and responsiveness have been so poor that for the first time in my life, I received a poor annual review. Everything to the way the product was sold (no, you don't need and HRIS person), to sucktastic implementation team, to thousands of settings and a counter-intuitive interface. We can't get rid of Kronos WFR because senior management doesn't choose to believe it's the fault of horrible implementation and support, so we are moving toward the next best thing, move from a direct client to a service that configure the system and runs the back end of payroll.

Pros: Highly configurable. If we had support and all parts of the configuration reviewed with a fine-tooth comb, it may be possible to even like the system. The ability to have a "living W2" and "living pay statement" is pretty awesome, as are many other features. Too back Kronos does care enough to spend the time to make sure their customers are as success as they are.

Cons: See "Your Review" above. Poor support is the primary problem. Many open tickets for weeks on end. Horrible implementation. We use almost every module...maybe that was the problem. Maybe only time and labor and payroll are truly out of beta.

Vendor Response

by Kronos on April 20, 2017

Hello Michael,

I appreciate your candid review, and I apologize for your experience. We understand that our support call time has been a cause for concern, and to improve this we have added additional resources to our support organization as well as revamping our own internal training. You should expect to see faster call times enabling you to obtain a faster resolution to your questions and issues.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Kronos Workforce Ready is improving

Jul 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: This is the first cloud system we are using. After having Oracle E Business Suite for more than 10 years, I like the simplicity of Workforce Ready. We hope that the new upgrade coming in August will be a great improvement and reduce our Cons.

Pros: Easy to use. Easy to create reports. Works well in most areas. No need to have pre-printed checks.

Cons: Does not keep the history of changes. Does not have a TEST feature. No retro pay calculation. The change in pay rate in the middle of a pay period applies to the whole period, for exempt and non-exempt employees. Does not re-calculate regular rate of pay to add the additional overtime premium when nondiscretionary bonus is paid for current or past pay periods.

Vendor Response

by Kronos on September 08, 2017

Hi Rodica ¿ Thank you for your review, I am glad that you are enjoying the simplicity of the system. I wanted to let you know that retro-pay functionality was delivered this month. To learn more about the functionality you can access the release notes right from your Workforce Ready solution by navigating to Our Company > Service Provider Documents > Download Documents. If you have any further questions on this functionality, please feel free to send me an email at holly.bouffard@kronos.com.
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Easy to use system that reports easily.

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Continue to improve the system and we will be long term customers!

Pros: The use of the system and reporting functionality are pretty easy to learn. Benefits setup is really nice and I am eager to see how ACA works for 2017. Our implementation specialists have been pretty good and attentive. I like how you get the same support specialists repeatedly as they begin to understand your company and can relate to ongoing issues you have.

Cons: The wait time on some cases is not always the greatest. I wish there was more functionality with the custom columns with reporting and also creating one line reports for payroll purposes. Some features are not as diverse as we expected such as the HR action items, no option to print if you use electronic option.

Vendor Response

by Kronos on November 20, 2017

Hello Jessica,

Thank you for taking time to review Workforce Ready. We are happy to hear that you are finding the product easy to use and are looking forward to understanding its additional capabilities.
It is also great to hear that you are benefiting from a group of support specialists. For the wait times, we have added additional capacity to our support team to help decrease wait times. In addition, there is a new self-paced training course available within Workforce Ready MyLearning for reporting. To access it log into Workforce Ready and navigate to My Account > My Learning > Manager and within the Manager section will be the training ¿working with reports¿
Please feel free to contact me if there is anything additional I can assist you with ¿ amy.fafard@kronos.com.

Thank you again,
Amy Fafard

New and Refreshing

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Kronos is a tool that our Company is learning as we go, and it is much more we have to learn. But the over all learning process is great ! Once you get it, there is more that will tie into the one thing that you learned about that day. You have to explore and get into the process and you will see that Kronos has a lot to offer. When our company first signed on with kronos we were just using the timekeeping module and later we signed on to use the payroll module, and Wow that opened up a lot of what Kronos can accomplish, We are a company with a lot of different issues that a normal company would not have. But Kronos was able to accommodate us with our needs. They have a great support team (The Application Consultant) (Technical Support team).

Pros: I like the way this product ties in and gives you what you need. You can create any kind of report.

Cons: I am a little disappointed in the timely status of customer service getting back to you when you call or put a ticket in through the kronos community. Sometimes you need to know something at a moments notice and we don't have the option to get that answer right away. I think there should be different levels of customer service techs.

Exceptional Time keeping

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: General note to anyone considering Workforce Ready: We have been using this product since 2012. I seldom need to contact Support for assistance as this product tends to work great with minimal problems. When I have reached out for assistance the staff has done a great job resolving problems in a timely manner. You can expect a great product, courteous and professional service.

Pros: We have a wide variety of pay codes and rules. We have built in overtime, shift differentials, Differentials for field training, etc. I have worked with other software programs and Workforce Ready is a program that has been extremely accurate for time keeping. Workforce is one of the best software programs I have worked on for payroll. It is easy to use and understand.

Cons: The only issue I have encountered is when I have employees with multiple codes that fall on a holiday. An example would be: Patrol Officer, who is an FTO while working a holiday. Some hours just don't move over to payroll. However I understand the problem because we are "over-loading" the program with multiple codes.

Timekeeping is easy - reporting is more difficult

Aug 11, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Employee record maintenance is quite simple as is timekeeping and timesheet management. Vacation tracking is also very simple to use.

Cons: Reporting is too complicated. Extracting data that Kronos is collecting should be more user friendly. I also wish that there were more HR functions available. For example, I formerly worked for a large corporation who used Luas & Clark. Not only did it keep time, but it allowed us to keep employee records (coaching/counselling etc.) besides just attendance in one place that was accessible to those who needed access.

Vendor Response

by Kronos on September 08, 2017

Hi Wendy ¿ I am happy to hear that you are benefiting from the ease of use of the system. I am sorry to hear that reporting is not as easy to use as our timesheets and accruals tracking. I wanted to let you know that we did a reporting webinar a few months ago that could help ¿ please reach out to me at holly.bouffard@kronos.com and I would be glad to share the link with you. Also, we have a set of instructor-led classes on reporting that can help. In addition, I wanted to let you know that we do have the functionality available to store employee records within our HR module. If you would like to learn more about our HR features, please let me know, and I would be happy to share those details.
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Usable yet challenging

Aug 04, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: We're able to upload and disseminate important information to our entire workforce from one platform is a huge plus!

Cons: The functionality of generating reports is difficult and the fact that we can't have documents that are able to be filled using Kronos is a downside.

Vendor Response

by Kronos on September 08, 2017

Hi Rhonda ¿ Thank you for your review! One of our key goals with Workforce Ready is to provide our customers with a single platform for their entire workforce, and I am so glad to hear that you are directly benefiting from this! While it is always nice to hear what customers enjoy about the system it is also just as important to hear what isn¿t working. Thank you for sharing your feedback on reporting. I wanted to share with you two ways that will help you in generating reports. First, we conducted a Best Practices series webinar on reporting a few months ago which is available to all of our customers. Secondly, we do have instructor-led classes on reporting. If you are interested, please feel free to send me an email at holly.bouffard@kronos.com and I would be happy to share further details with you!
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Great enthusiasm for implementation but actual service and product falls short

Apr 04, 2018
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The product was fairly easy to learn, however there are so many caveats that cause the product to stop itself short of being efficient.

Cons: The system has many hiccups that cause many of our processes to end up being manual. Effective dating causes issues where we have to hold onto a status change due to dating issues. Also the look/feel of Kronos is very clunky. There is also not ad hoc reporting tool or wizard.

Vendor Response

by Kronos on April 10, 2018

Hi Julie - Thank you very much for taking the time to provide your feedback on Workforce Ready. We are in the process of redesigning our user experience and as a part of this we have created a product advisory board which provides customers the opportunity to connect directly with the product management team. Their feedback during the advisory meetings has helped directly influence product development. I welcome you to email me at holly.bouffard@kronos.com if you are interested in being included on this board. In addition, I would also like to dig a bit deeper with you the issues surrounding effective dating as we have had some recent enhancements that may be useful to you. Please do not hesitate to reach out as I would like to get you the assistance you need.

All the best,

Holly Bouffard
Customer Marketing Manager, Workforce Ready

Work Force Ready Review from an actual client

Aug 17, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: This is a system that I am in every single working day & I know I could better utilize some of the features offered, but I just haven't had the training to reach the maximum benefit level.

Pros: The technical support team does a pretty good job with quick fixes, but I would recommend having a group of technicians being dedicated to one client. I have had in the past one support technician fix an issue and then the next one "fixed" it another way. Notifications for system wide issues has greatly improved. The ability to format the reports is very helpful.

Cons: My one complaint is I have never heard back from from any technical issue that has been referred up the chain to an engineer. I realize that I need to allow time for research of the problem and then time for a workable solution, but as I mentioned I have never received a follow up call from an engineer. I have also left messages for my area rep that have gone unanswered.

Controller

Feb 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Kronos Workforce Ready is an excellent product for us and a definite upgrade over the Workforce Central version we were on. Every software has its shortcomings, but they have been few and far between with WFR. The last KronosWorks conference had plenty of WFR ready classes and a considerable number of users to interact with.

Pros: Customer service has been a strong suit for Kronos regardless of which product you are on. Reporting functionality in WFR is by far the best change from WFC, but also better than any other software we use throughout our company. Since WFR is on the cloud, the continual upgrades are done for us, saving us time and money.

Cons: Implementation left a lot to be desired.

Recommendations to other buyers: Allow yourself plenty of time for the implementation and be overly thorough confirming everything works the way you need it and any data transferred is correct. Don't hesitate to get moved to Global Support near the end because they were able to take care of most of our remaining issues from the implementation. The final product is worth the pains to get there.

The time keeping system that brought us into the new age.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: The clocks are resilient and easy to use, none of our employees have any complaints.

Pros: It is quick, accurate, and cloud based (so it is available everywhere). It combined our 4 locations, and digitized our PTO system while allow us to use the same access card for time keeping as we do for a door access system.

Cons: The biggest con for us is that it does not integrate with our payroll system (we use paychex flex). We are able to export hours from Kronos to Flex. Another con would be that the App feels a little out dated.

Vendor Response

by Kronos on July 05, 2018

Hi Steve,
Thank you for taking the time to review Workforce Ready! It¿s great to hear our products have been easy to use, and that your employees are successfully utilizing our clocks. We also appreciate your feedback regarding the integration to your payroll system, and will be sure to send your thoughts to the appropriate teams.
If you have any additional thoughts, please reach out to me at jessica.bilafer@kronos.com
Thank you!
Jesse

Kronos workforce ready

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The support overall is good but it takes too long to get to the people with knowledge. I wish the ticket process were streamlined to send the more technical and difficult tickets directly to the next level.

Pros: Flexibility in implementing modules. I like that it is not a buy one get all. You can use the feature as you want and turn on others later on as well as purchase other pieces as add ons.

Cons: The performance review module is week and not tied to goals. The compensation module is very disorganized and creates too many lines of data for each single transaction causing a lot of manual clean up on a regular basis. The applicant module is not flexible enough.

Vendor Response

by Kronos on August 25, 2017

Hi Elisa,

Thank you for taking the time to provide your feedback on Workforce Ready. I am glad to hear that you are enjoying the flexibility of the solution. I also appreciate your candid feedback on what you would like to see improved. I wanted to let you know that the ability is tie goals to the annual review will be available in our October release. I would also be happy to coordinate a call with our HR product management to chat further about your pain points with both recruitment and our Compensation module and discuss what we have on the horizon in terms of usability improvements for both features. Feel free to send me an email at holly.bouffard@kronos.com and I would be happy to coordinate a time for all of us to connect.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

Efficient time tracker plus more. A lot more.

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clocking in before and clocking out after your work hours is the main role of Kronos workforce. It is efficient and user friendly. But it's way more than a time stamp tracker. You can access your vacation credits, request for one, track it and link it to your schedule viewer. You can approve and review your time card, payroll cannot process your time card unless you approve it. It assures that discrepancies can be fixed before it moves forward. It has tons of features, i don't think i can cover everything in one go.

Cons: Some of my coworkers advised that they can access the clock-in capability of the program outside our closed network. I understand that it's web based but this might cause integrity issues. I'm not sure if that featured can be tailored to be locked out if your not logged in the company's network.

Workforce Ready Review

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use; cloud based program - data is available from any log on; multiple reports available to use for various needs.

Cons: Multi-factor authentication for those customers who only use the timekeeping software has really limited our employees from using the software. We dont keep private information in our records for Kronos and if the employer could "opt" to use the multi-factor authentication that would increase our employee's usage and ability to take care of their own needs. Instead, payroll is having to take of their needs because they have difficulty logging in.

Vendor Response

by Kronos on November 20, 2017

Hello Kelly,

It is great to hear that you are taking advantage of Workforce Ready being in the cloud!
As far as multi-factor authentication is concerned, I will certainly pass this along to the product team. Please feel free to reach out to me at amy.fafard@kronos.com if you would like to discuss it further.

Thank you for the review,
Amy Fafard

Great Software with wonderful Customer Service

Sep 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall great product. It is user friendly and they have a great support team. The only thing I wish they offered was additional onsite training past the initial setup.

Pros: If any issues arise, they have a wonderful Customer Service team to help. They are knowledgeable and are quick to respond.

Cons: After the initial setup and training, any additional training is offered only online. I took over the HR position about 6 months after implementation so I had to figure a lot on my own since the previous HR person was not available to train.

Vendor Response

by Kronos on September 07, 2017

Hi Carla,

Thank you for your review! We appreciate that you find the product easy to use and are very grateful for your kind words about our Support team. Regarding training, please reach out to me at amy.fafard@kronos.com ¿ we offer some one-on-one online training options that might be a good fit for your needs (on-site training is also available through our partners), and we can discuss what works best for you.

Thanks,
Amy Fafard

5 years and counting

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Kronos Workforce Ready for almost 5 years and am very satisfied with the product. The system is easy to navigate, simple to key in the information, has the ability to run ad-hoc reports and also customize and export them in multiple formats. I also use the system for my payroll processing for almost 500 employees on a bi-weekly basis. The system is simple and has clear workflow to follow for quick and easy processing. If I ever run into an issue, I am able to place a ticket via phone or online with Customer Service and they are pretty quick with getting back to me and assigning me someone who knows how to assist me with my problem.

Cons: Some system functions/packages need to be purchased separately but that is pretty standard when purchasing this kind of a system.

Kronos Workforce Ready has many functions however is not the easiest system to learn.

Apr 09, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This product has many functions and tracks everything in real time. The ability to utilize different pay categories and calculate employees' PTO/vacation accrual is very nice.

Cons: Recently I've had to teach new managers how to use the Kronos system. The Kronos system can be confusing for those who have not used it before. There are many small details that must be adhered to in order to ensure the system calculated time correctly.

Vendor Response

by Kronos on May 21, 2018

Hello Jessica,
Thank you for taking the time to review Workforce Ready! We appreciate your feedback regarding the user interface, and will continue to work towards making our products easier to use. Also, it¿s great to hear you are enjoying the ability to calculate accruals, as well as utilizing the different pay categories based on your organization¿s structure.
If you have any additional thoughts please reach out to me at Jessica.bilafer@kronos.com.
Thanks again!
Jesse

With Increased Functionality, This Product Has Potential

Aug 07, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: There's potential, here, but Kronos WFR leaves a lot to be desired. The Cloud storage is ideal as it's portable and viewable anywhere. However, the headaches and frustrations that my team encounters (and employees utilizing the employee-self-service feature), outweigh the positives.

Pros: Cloud-based system, great Kronos support/community, employee self-service, ease of submitting a tech issue case.

Cons: - Seems everything I need WFR to do requires a "request for enhancement" - The things I need, that are unable to be accommodated, are very basic: file uploads being able to be sorted by ABC instead of date, running a report that has all Open Enrollment data that I need in one query (requiring manual review/combination of two separate reports), trend analysis, workflows allowing attachments (to digitize accounting functionality / check requests, etc.).

WFR Review

Mar 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall we have been happy moving from Workforce Central to Workforce Ready

Pros: Easy to use for admin as well as employees. Self service is very easy to implement Allows employees to review pay statements and print, W2's, review time sheets, request time off, and review their profile Security functions for data access has a variety to set up multiples levels for managers to view employees. Reporting is great, easy to use and create your own reports Ability to have HR, Payroll, T&A, Leave, Benefits, Recruitment and more hosted by Kronos in the cloud No more legislative updates, version updates or consulting fees to do updates. All updates are done for you. Once you understand the configurations of policies it is easy to make adjustments. Tech support is always helpful to make any changes.

Cons: Some features still need development for attendance and leave especially. Functional and can use effectively but could use improvement.

Good HRIS System with Improvement needed

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: A more simple and general training or user guide would be better for first time user in understanding how to start using the system.

Pros: Usage are fairly easy to locate data and info. Reporting are one of the best feature in this system as it is very versatile and customizable in adding or deleting info to achieve desired result, exporting the report is quick and comes with many formats. Some of the built in lookup function comes in handy and saves time.

Cons: Some of the wordings in the system are not as direct and can be mistakenly understood (Such as the Accrual function), only when explained by customer service in the true meaning it can be used correctly. There are certain info that exist in the system but not able to be add to a customize report, which sometimes cause time consuming effort to combine multiple report or manually adjust after export. A few Government labor filing forms has incorrect info when auto filled. Need to adjust manually afterwards.

Workforce Ready is a good product that has been able to solve most of our pain points.

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like the ability to easily see the entire team's time on a dashboard that can be customized to our individual preferences. The ability to approve time sheets for multiple employees easily and quickly is also a highlight of the product. The reporting function is easy to customize reports as needed and share them with others.

Cons: The only con that really has impacted us has been the inconsistent performance. It has been inconvenient because the system has been non-functional on the days we are trying to close out time tracking to process our payroll. This happened consistently for 4 payrolls over an 8 week period. While there were many people at Kronos working on the problem, it never seemed to have the root cause handled so it would not continue to occur.

Good product

May 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Web based so I can access anywhere/anytime, user friendly, good report options, strong security, better payroll functioning capabilities than our previous system.

Cons: Repeat logins, requiring some info to perform certain functions but it's not required when setting up an employee, double entry on different screens, does not give a warning that an employee is not going to get a check when performing payroll, turns off benefit automatically without warning when an employee's hours drop below a certain point.

Vendor Response

by Kronos on June 01, 2017

Hello Gretta,

Thank you very much for your feedback. We are happy to hear that you enjoy a lot of the Workforce Ready functionality! I wanted to let you know that there is a way to prevent session timeouts from happening at regular intervals. In the Workforce Ready solution, navigate to Company Settings then click on Profile/Polices and then click on Security - this will enable you to edit your security profile. Once in your profile, under ¿Timeout Settings¿ you can modify the ¿Max Inactive Time¿ to the desired time. If you have any questions on this, or would like assistance with any other issues, please do not hesitate to reach out to me via email at holly.bouffard@kronos.com.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

Kronos Review

Apr 16, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Overall, Kronos is a software that allows for many different functions. My organization generates almost all of our HR reports from the information contained within the software and we also use it for timekeeping and payroll.

Cons: From my perspective, the biggest con I have with Kronos is that the system is not very easy to navigate and it needs to be modernized to stay up with the times as far as providing a welcoming experience for users.

Vendor Response

by Kronos on April 20, 2017

Hello Michael,

Thank you for your feedback - we are always interested in hearing from our customers how we can improve our solutions. One of the biggest focus areas for Workforce Ready in 2017 is improving the user experience, so you should expect to see positive changes in the ease of use throughout the year and beyond.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Everything you need

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall I do think that Kronos Workforce ready is one of the best systems out there that has a lot to offer in one package.

Pros: I love how all of the different aspects of human resources is woven into one system in a comprehensive and easy to use system, once you know how to utilize it properly.

Cons: Quite a number of our employees are not so tech-savvy and have a hard time with all of the different steps it takes to do simple tasks e.i. logging in or correcting their time...

Vendor Response

by Kronos on July 05, 2018

Hi Diane,
Thank you for taking the time to review Workforce Ready!
It¿s great to hear of your success in using our products for human resources purposes. We also appreciate your thoughts on the employees¿ user experience, and will be sure to route your feedback to our engineering and product teams.
If you have any additional thoughts, please feel free to reach out to me at jessica.bilafer@kronos.com.
Thank you!
Jesse

Not a system for a dynamic company with multipul time keepers

Jun 02, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Comments: The project roll out was rough and left us needing to open countless cases with customer support to resolve the issues. This also caused more problems, however, because customer support seemed new to the system as well and often didn't know how to resolve issues. Or, if they did resolve it, their changes in the system created new problems. We continue to struggle with the system to this day and have essentially given up the hope it will ever work the way we need it to. We are back to tracking accruals and absences in spreadsheets outside of the system as we can't trust the data in Kronos

Pros: The sales pitch was great in that you can have accruals, absence management, time off request, etc for one price whereas with WFC we had to pay a large amount for each add on

Cons: This system is designed to work in a "perfect world" situation and fails with the intricacy's and shortcomings of manufacturing and multiple time keepers with varying amounts of discipline when it comes to time card management.

Vendor Response

by Kronos on June 30, 2017

Hello Jessica,

Thank you for your candid review. I am very sorry to hear of the trials and tribulations you have had with Workforce Ready. Our goal is to make sure our customers are using the solution to its fullest and I want to ensure we provide you with the right tools to do so. I have sent your review details to our head of services for Workforce Ready and I encourage you to reach out to me directly at holly.bouffard@kronos.com or 978.947.5173 so we can further discuss your pain-points.

All the best,

Holly Bouffard
Community Manager, Workforce Ready

Great features and lots of flexibility, with great reporting tools but can be a bit clunky with the user interface.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall we really like Kronos. There are just a couple things that would really help the SAS to be great - mainly making the user interface more intuitive and simplified.

Pros: Timekeeping works really well and does everything that we need for our business. Reporting functionality is really robust. Love it! Mobile app is getting better and better. Glad to see new hire paperwork on there now. Lots of good reporting options now that we're using the scheduler and timekeeping.

Cons: Workflows are difficult to build and the functionality can be limiting Advanced scheduler needs a lot of work. Too complicated for the end user - managers and employees. Employee self service should be more customizable. End users are looking for simplicity and easy navigation.

Best decision I made for improving our Human Resource Department

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I love that every Human Resource function from interviewing to retirement can be done in one system. Every corporate document is within the system. The ease in which it allows us to perform Open Enrollment. The ACA reporting module is amazing. The best payroll system I have ever used. The implementation team does and excellent job training and setting up each module so that it functions exactly how you need it to.

Pros: I love how easy the payroll is processed. The ability to have all our time entries flow into payroll without issues is such a huge time saver. The continuous improvements and enhancements that Workforce Ready makes.

Cons: I least like the BSI module that is used for tax reporting. It is very difficult to use. It is a clunky system and does not make sense when trying maneuver through the software.

The implementation has taken a little longer than expected but so far the result has been outstanding.

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are really pleased at this time!

Pros: It is helping us go paperless, look more professional, easy to find information, really helps me analyze employees pay, and all benefits in one system.

Cons: It would have been great if we could have imported more date and "rules" from WFC. There are a few items that can be improved on and our team has passed them along.

Vendor Response

by Kronos on February 28, 2018

Hello Tom,
Thanks for taking the time to review Workforce Ready. We are pleased to hear about the ease of use, and paperless improvements the product has allowed. Also, thank you for your honest feedback regarding implementation and your suggested improvements. Our team is continually working to on this process, and your thoughts are valued. Feel free to reach out to me at Jessica.bilafer@kronos.com with any additional feedback!
Thanks again,
Jesse

Good Product

Aug 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall the program is very good but there is still room for improvement

Pros: document storage, web based, customer support, custom forms, tracking and reports, timekeeping rules are flexible and easily set, announcement feature

Cons: checklists and workflows are too complicated, security settings for users require staff to have access to cellphone or email, no way for employees to sign incidents, mobile app needs improving for manager use

Vendor Response

by Kronos on August 25, 2015

Hi Marie

Thanks for the review! We¿re happy to hear that you are overall happy with Workforce Ready and it is meeting many of your needs. It¿s especially great to hear that you¿ve had a good experience with our Customer Support team!

Regarding workflows and mobile app, please reach out to me at amy.fafard@kronos.com to see what we can do to help.

Thanks
Amy

A System with Neat Features

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Kronos Workforce Ready has some features I really enjoy that I have not come across in other HRIS systems. Workforce Ready is easy to navigate. I enjoy the mass edit feature and the customization of the timesheets. The tables within the system are pretty easy to use and manage. Kronos Technical Support has always been very helpful.

Cons: Kronos Workforce Ready has a few areas where it can improve. One feature that I would love to see is a tool at the Company Administrator level that would allow a review to be moved to a another supervisor. Another item I would like to see improved upon is being able to bring all fields into all reports. There are some helpful reports that Kronos Workforce Ready allows you to run that are pre-made with some limits on customization. Being able to bring in a few key columns could be very helpful.

KRONOS Workforce Ready

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We implemented KRONOS Workforce Ready in 2015. We have purchased the Payroll, HR, Time and Labor, and ACA package. Our employees are now able to see their vacation and personal time in one place without having to contact HR or Payroll. The system allows transparency for the employees and the managers. They can view their pay statements, their time off, and their benefits all in one place. The mobile application for KRONOS Workforce Ready is very user friendly. Employees can see their pay statements when they are home and they can request off right from their mobile phone. The ease of use is wonderful. Our employees feel more engaged due to the software and so do our managers.

Pros: The mobile application is very user friendly.

Cons: The product is more difficult to use when it comes to transfers of employees between EIN's. There is more manual work involved than we would like for this process.

Recommendations to other buyers: Make sure before implementation that you have your team fully involved from HR, Payroll and Accounting. They should all be on the same page.

Workforce Ready

Oct 20, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Cheat sheets for yearly maintenance items (i.e. ACA, Benefit Plans) would be invaluable! We do not touch these often so helpful hints/tips are needed (separate from the sea of documentation).

Pros: Kronos reporting is flexible, customization is decent in WFR. Team Members can see their personal information and make some changes. Easy to Unlock a user or rest password.

Cons: Security does not cross over different modules. Salary visibility is not structured the same in Scheduler, this is a huge problem allowing Managers, Asst Managers and Supervisors access to Scheduler. Service Provider Documentation in WFR is not user friendly, I can rarely find what I am looking for. Documentation is not laid out in a logical manner to search. Team Members have said making changes is confusing in part because buttons move all over the screen, consistency would be helpful. More training to keep up with the changes would be helpful. Last years' changes in Scheduler making Labor Levels and Skills mandatory was not a useful enhancement here. It made to original setup less useful (labor level 3 essentially needs to be removed).

Workforce Ready, great product

Apr 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall I am really glad we switched over to WFR from WFC, it has made my job much easier as well as allowing new functionality that was not there before. Not having to wait on our internal Database Manager to update patches is nice, Kronos takes care of all that now. We have been on WFR a little over a year now and have been very happy with the product.

Pros: The reporting is much improved over Workforce Central with so much flexibility to customize reports. Love the ability to customize views for end users and the overall functionality to customize the program the way we need to use Kronos for our business without needing a lot of additional programming costs.

Cons: Response times are a bit slower than on Workforce Central but nothing that has caused business interruptions. There are some fields that are not options in some reports that I wish were there but we have found workarounds.

Payroll / Human Resources

Nov 17, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Over all I like this.

Pros: What I really like about this software is that it is easy to use and understand. I have to take direction from my Manager but for the most part this is a useful program.

Cons: What I don't like about this software is that the regular user has to always stop and ask the Manger for permission to access something in the software. There's always a secret password or number.

Vendor Response

by Kronos on December 11, 2017

Hi

Thanks for the review of Workforce Ready! We are happy to hear that you are finding the product so easy to use and that it was intuitive with limited direction.

Please reach out to me if you would like to talk about the use of passwords in the system to see if I can be of assistance.

Thanks again,
Amy Fafard ¿ amy.fafard@kronos.com

Would Never Recommend

Nov 02, 2016
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: When it works it works.

Cons: Spending more time and money fixing issues than desired.

Overall: As an IT person the hardware provided by Kronos is always having issues. I have seen this company do more things wrong than right especially from a Customer Service perspective. From 2013 to 2016 they sent out defective parts and expect some people to pay for their replacement services. I would literally go with anyone but Kronos from my personal experiences.

Vendor Response

by Kronos on December 09, 2016

Hello Jared,

Thank you for your feedback. We strive to improve our solutions and processes so your feedback is most appreciated in helping us in this effort. I hope you would be open to discuss your pain points with me in further detail so I can ensure they are escalated to the appropriate stakeholders. I can be reached via email at holly.bouffard@kronos.com.

All the best,
Holly Bouffard

I would like to see improvements but overall good system

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Having a real HRIS system is a plus. We are not fully utilizing the system due to poor implementation team but we see potential.

Cons: Customer Service needs improvement. Not available when needed. Sometimes don't get calls back at all.

Vendor Response

by Kronos on May 04, 2017

Hello Holly,

Thank you for your feedback, we really appreciate it, and we¿re sorry your experience was not as positive as it should be. I thought you would like to know that we have increased the number of support staff and are continually improving our internal training to better serve our customers. If you have any additional concerns, please feel free to connect with me at holly.bouffard@kronos.com ¿ I would be happy to help.

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Workforce Ready Review

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Overall a great system

Pros: Kronos is a solid powerful system. All applications in one including recruitment, payroll, performance reviews, time management. Single employee record sharing across applications.

Cons: Difficult learning the system and finding help. It would be nice to help (definition) on the specific field instead of trying to find it. Performance reviews and workflows are difficult to use

Vendor Response

by Kronos on September 07, 2017

Hi Nicole,

Thank you for your review! We are pleased to hear that you find Workforce Ready a great system! Regarding performance reviews and workflows, please reach out to me at amy.fafard@kronos.com so that we can help with your questions.

Thank you once again ¿ we appreciate your time and business,
Amy

Good for busy office with remote staff

Sep 01, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We appreciate the web based option for Kronos to allow our remote workforce to access timecards, time off requests, and pay stubs from their locations.

Cons: The password authentication is difficult for some staff to remember. If they haven't logged in recently having to remember passwords is a challenge for those who don't often use technology.

Vendor Response

by Kronos on September 07, 2017

Hello Abby

Thank you for your review of Workforce Ready! It is great to know that your remote employees can access their information easily from any device and that you are finding this functionality useful. And thank you for your feedback on passwords, I can see how this can get a little tricky if you don¿t access the application frequently.

Sincerely,
Amy Fafard

I love Kronos Workforce Ready it makes time keeping and payroll so much easier to do!

Jul 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I had a great Implementation Person that made this huge transition for our company so much easier; without him I would have been lost! He took the time and really walked me through everything to make sure I understood the product completely.

Pros: Kronos Workforce Ready is easy to learn and navigate which makes it easier for me to teach coworkers how to use it! I also really love the Technical Support team they are always quick to get back to me whatever the issue at hand may be.

Cons: I love Kronos Workforce Ready it makes my job so much easier to use however, it is very expensive and I wish they charged per employee not by a rounded number.

Vendor Response

by Kronos on August 01, 2017

Hi Jennifer,

We¿re thrilled to hear that you had a great implementation and that you¿ve found the Professional Services and Support teams helpful in making the transition to Workforce Ready!

Thanks for your business,
Amy Fafard

Overall, quality product and you appear to address issues in a timely manner.

May 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The layout of the software is easy to view & numerous reports make for efficient use of time to gather numbers needed.

Cons: The calendar view for checking monthly staffing could be set up better to view. We would like to see (seconds) added to the time of submission for time off requests.

Vendor Response

by Kronos on July 05, 2018

Hello Lewis,
Thank you for reviewing Workforce Ready! We are glad to hear of your success in reporting, and that these features enable your organization to manage time efficiently. Also, your feedback regarding calendar views is much appreciated, and we will be sure to engage our product teams on this matter.
If you have any further thoughts please reach out to me at jessica.bilafer@kronos.com.
Thank you!
Jesse

Work in Progress with Potiental

Feb 16, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We had an unusually long set up/transition to Kronos that has been delightful as well as challenging. Having been live for just over a year, we are still finding new and exciting ways that Workforce Ready is positively benefiting our company. Thanks!

Pros: Kronos workforce Ready is so much more advanced than our previous dinosaur system. The possibilities for improvement in functionality are very positive. A majority of the support team are extremely friendly, knowledgeable, and a pleasure to work with.

Cons: There are still many common sense glitches to be corrected/updated. While I do like the Kronos community, certain problems with functionality should be directly prioritized without the recommended submission for review in the community. Ex. the ability for a life insurance beneficiary to be updated at any time.

Time off requests are a royal PITA.

Jul 13, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

Comments: They need to hire a decent UI person to revamp the customer experience.

Pros: It opens on windows. It's capable of double verification using Okta. Not much else I really like about it.

Cons: Scheduling a vacation is so much more complicated than any system I have EVER used. They must have had a moron working on and approving the user interface. It fails to show when and where you have vacation time without some cryptic lookup. Then you end up double booking a vacation because it does not show it. Absolute royal pain to have to use this software. Such a time waster. The logging of daily hours is not much better.

End user and hr recruiter

Oct 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Kronos system have many attributes that I believe is helpful one that comes to mind is the fact that it's easy for all users.

Cons: Using the system as a ATS - I found that setting up work flows was highly difficult and the webinar was hard to follow (different user at different level so stop and start and answering questions during the presentation made it hard to follow).

Vendor Response

by Kronos on November 20, 2017

Thank you for the review Tamala!

We appreciate that you and your company are finding Workforce Ready easy to use.
I am sorry to hear that you are having some issues with ATS. Please feel free to reach out to me at amy.fafard@kronos.com if I can be of assistance with this.

Thanks,
Amy Fafard

Solid payroll, HR, and TLM package with great reporting features

Mar 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kronos Workforce Ready is a truly customizable product, with very robust, customizable reporting tools and good payroll optimization. For mid-sized enterprises it is a solid, cloud-based all-in-one option. ACA reporting tool is great. Flexibility of tools is something we hope our managers and employees will grow into as they become accustomed to non-paper-based payroll.

Cons: Recruitment module and payroll module have weird glitches with tax, unemployment and workers' comp settings that make automation a little hit or miss with the forms; cost center editing is complicated. Global Support folks are very nice, but the depth of bench can vary, so if you find someone you like working with, try to stick with them as much as possible. Basic scheduling (without Scheduler module) is not useful.

Recommendations to other buyers: Know what you want in advance, and really do a detailed discovery process in terms of the reports you want, the format for your display(s), and how you want your different levels of users to be involved in the ultimate implementation. Because nothing about the product is turn-key, you want to really build it out in advance, because rebuilding post-implementation can be painful. You do need to know what you want because if you build it wrong it becomes hard to re-do.

Easy when basic

Aug 29, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend that system building and training not be done as one process. But as 2 separate processing.

Pros: I like the basic time tracking the timesheet is easy to read I like the basic attendance tracking on the personnel panel

Cons: nothing we have is basic After the fact we know we needed more help setting are system so that all our different time & attendance setups would work better together

Vendor Response

by Kronos on September 07, 2017

Hi Mary

Thanks for taking the time to review Workforce Ready. It is nice to know that you are finding time tracking and attendance easy to use. If you need any additional help with your setup, please reach out to me at amy.fafard@kronos.com and we can look into that!

Thank you,
Amy Fafard

Best HRIS software for a small HR Dept

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything I need is in one software: recruiting, onboarding, benefits, payroll, performance reviews and offboarding. The employee and manager self-service components are the main reason we switched software and there are no regrets after two years of using Workforce Ready.

Cons: If you are a small HR department, the set-up time might be longer than expected because you have to balance implementation with getting your regular job done.

Vendor Response

by Kronos on September 07, 2017

Hello Kristine,

Thanks for the great review! We are thrilled to hear that Workforce Ready is working so well for you and wish you continued success with your business!

Thanks again,
Amy Fafard

Review on Kronos Workforce Ready

May 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Kronos has changed the entire dynamic of our HR responsibilities. It has allowed us to keep all of our information for our employees in one place. It is very easy to use and design based on our companies needs. We use Kronos as our employee database as well as payroll.

Cons: Not many cons, but I suppose the navigating through the system just takes some time and effort to learn. Which this is to be expected.

Vendor Response

by Kronos on May 07, 2018

Hello Meredith,
Thank you for your review of Workforce Ready! It is great to hear of the successes in your HR organization, and that you have found our products easy to use! We also appreciate your thoughts on training and the learning curve, and our teams are always trying to improve that experience.
If you have any additional thoughts or questions, please reach out to me at Jessica.bilafer@kronos.com.
Thanks again!
Jesse

Kronos review

Oct 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is a comprehensive way to manage calendar, time card, time off, and pay codes without too much extra bells and whistles. Easy way for nurses to view their schedules as well as their other coworkers. I believe it has many capabilities that our leadership and management are not quite taken advantage of yet.

Cons: It only allows for minimal corrections if a mistake is made on the time card. Once it is attempted to be fixed, it can not be repeated. The shift must be rejected and a note must be made.

Overall: I think if we understood all the capabilities better, it would work better for our workplace. Not sure if that is because it is not easy to handle at such a large scale (hospital wide) or whether we just have the basic versions. Overall, it manages the basics fairly well without problems.

Kronos Workforce Review

Aug 29, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like all the options you have with workforce ready. I have used a different platform of Kronos and it wasn't as user friendly. I like the reporting capability as well.

Cons: I wish the training material was more updated. I find it a bit hard to find exactly what I am looking for. I also wish we were notified when updates happened and what exactly it effected.

Vendor Response

by Kronos on September 07, 2017

Hello Melissa,

Thank you for your review of Workforce Ready and I am glad to hear that you are finding the reports and the software easy to use! Regarding training and release notes, please reach out to me at amy.fafard@kronos.com so I can make sure that you are on our mailing list and receiving invitations to our quarterly release webinars and Best Practices training webinars. Those should cover a lot of the topics that you would like to know more about!

Thanks,
Amy Fafard

Robust system with lots of capabilities

Feb 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Able to customize to your needs, but a more out of the box system is easier to implement.

Pros: Able to handle all aspects of HR. Timekeeping system is easy to use, handles all of our PTO types and schedules.

Cons: Training and education on products and features. Would like to have more classes available before implementation. Just because you helped build the system doesn't mean you understand situations you run into on a daily basis.

Vendor Response

by Kronos on April 05, 2018

Hi Diana,

Thank you for your review of Workforce Ready! We appreciate your honest feedback regarding our training and education, and we will be sure to notify the appropriate teams. It is also great to hear Workforce Ready successfully handles your HR, PTO, and Scheduling systems.

If you have any additional thoughts or questions, please reach out to me at jessica.bilafer@kronos.com.

Thanks again!
Jesse

Software is solid. Kronos Support is solid. Implementation team is terrible.

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: To have a solid product every aspect needs to be seamless in my opinion. If we were to go back to the drawing board on choosing a time keeping system and I knew what I know now we would go with someone else.

Pros: Once it is up and running Kronos Support is great and very helpful. General system/software is easy to use and has a lot of very useful features. Day to day it does not have much upkeep once it is up and running. The overall software itself is able to be tailored to our needs to an extent.

Cons: Implementation team was terrible. Kronos outsources to a third party. Communication was horrible, very little explanation behind what goes into setting up the system. Our system is now filled with a ton of mess ups that were not able to be deleted due to miscommunication or simply not understanding what the other was saying. It was a horrible experience. For that reason I would urge people to look into a different product.

Good but not great

Oct 04, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Overall Kronos is a good HRIS solution. I would recommend that your implementation team spend more time on educated users rather then blasting through the set up process with little or no explanation of what they are doing and why.

Pros: Kronos is very user friendly; easy for employees with little or no computer knowledge to navigate. My favorite feature is the reporting tools, running reports is easy and there are a variety of reports that can be pulled.

Cons: The system still has limited capabilities and some features seem to be a work in process. Our biggest complaint has been our lack of a contact from Kronos since we completed our implementation. We would like to use Scheduler and the new recruiting program but we are unable to get a dedicated team member to assist us.

Kronos WorkForce Ready

Aug 04, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Software is powerful and customizable. I like the timesheets, recruitment and hr piece of the software.

Cons: Some features could use improvements such as performance reviews and workflows. I also feel like your documentation could use some work. I tend not to find the documentation useful.

Vendor Response

by Kronos on August 25, 2017

Hi Heather,

Thank you for your review of Workforce Ready - it¿s great to hear that you are finding the HR features useful! I will make sure to pass along your suggestions regarding documentation to the Product team, this is very valuable feedback. In the meantime, the Kronos Community can also be an additional source for documentation.

Thanks
Amy Fafard

A well rounded product that is always improving

Aug 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software offers many modules that cover all areas of payroll and human resources. It also is easy to train staff how to use it.

Cons: Some reports and set up areas can be difficult to navigate. It can also be difficult to find information or training on how to set up certain things.

Vendor Response

by Kronos on September 07, 2017

Hi Kelli,

Thank you so much for providing your feedback! It is great to hear that Workforce Ready is helping you with payroll and human resources efforts. Please feel free to reach out to me at amy.fafard@kronos.com if you would like assistance with training ¿ we have a number of webinars and other resources that you might find useful!

Thanks,
Amy Fafard

Overall the experience has been positive but there are somethings with Kronos that seem in consistent and difficult to grasp

Jul 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Generally Kronos is better than our last system and more useful to us for reporting and tracking information.

Pros: Generally, entering information is easy and reporting is better than other systems we have used. The detail of information is also helpful for many reports and useful for planning.

Cons: Inconsistency with how some things are entered compared to others. Date issue with pay dates. You can't enter things when they are effective without considering when the pay date is because it seems Kronos can't distinguish from the end of a pay period and a pay date for that period.

Workforce Ready Review

Sep 04, 2018
3/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: Customer service/creating tickets is not ideal for a weekly payroll where we need information quicker than a four day return. While the people are friendly, It would be nice to get an answer when you call into customer service.

Pros: For back office purposes, writing and adjusting pay information/stubs is simple enough. Mass edits are great. The fact that you can change tabs and edit windows is great to make information easier to find.

Cons: Bad Audit Trail. Navigating is not easy. Slow to process. Slow to Upload. Onboarding canidates not easy. ACH Reports are kind of up in the air in regards to availability back to us. Ticket system for help. Some things auto complete while others need to be manually checked off, so people get upset with items not being complete on checklists. The language of certain items (Active TO and From for DD instead of start and end) constantly confuses employees trying to on board.

Experience with WFR

Aug 31, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The feature I appreciate the most is the ability to request time-off via the timeclock which has streamlined the process for us in addition to eliminating unnecessary paperwork.

Cons: Reporting capabilities I find very cumbersome. The timesheet view is also very busy and I actually miss timekeeper central in that respect.

Vendor Response

by Kronos on September 07, 2017

Hi Mayra,

It is great to hear that you were able to streamline processes and make work a little easier with Workforce Ready! If you would like some assistance with reporting, please reach out to me at amy.fafard@kronos.com and we will do what we can to help.

Thanks for the review,
Amy Fafard

Great product

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I would highly recommend the product, payroll and scheduling have become a breeze since implementing.

Pros: Very user friendly, robust, and works great for having several offices across the country being on one system.

Cons: Sometimes service requests take extra long to get back when it's a complicated issue. FMLA tracking is quite expensive.

Vendor Response

by Kronos on August 25, 2017

Hi Jesse,

Thank you for the great review ¿ we¿re so happy to hear that you are satisfied with Workforce Ready! Service response times are something we track very closely and are always striving to improve, so hopefully you will be seeing some positive change.

Thanks again for your feedback,
Amy Fafard

Took a long time to set up and learn new system

Apr 09, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Should get more input from users when doing upgrades. Kronos seems to miss the little things that could make the product better.

Pros: It has many items that are very useful. Notes, reports, etc. some of it is user friendly for people who are not computer smart. Has much info that you can keep track of.

Cons: Too much goes on behind the scenes that affects end results. Front end users can't see these things and it causes many problems. Needed lots of set up to get what we wanted when we started using the upgrade. Too much turnover of Kronos employees when doing set ups.

A whole new world

Mar 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We recently transitioned from a finance-based database to Kronos for the timekeeping and HR reporting features. As a multi-EIN company, we needed all of our data under one "roof", and Kronos WFR has provided just that. We quickly realized the benefits of this robust system and decided to not only adopt TLM and HR, but Recruiting, Benefits, Payroll, Compensation, Accruals, and some of the Marketplace add-on features. This software will enable us to streamline processes and share a single platform across dozens of locations in different states.

Pros: Customization, Reporting, Employee Self-Service, time saving, process streamlining.

Cons: Some challenges with integrating with external payroll platform (Great Plains). Resolved by purchasing the WFR Payroll module, which proved much more flexible and time saving for our payroll department.

Kronos provides a good HRIS for companies.

Aug 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: I've been disappointed in the customer service, ticketing, community website and reporting features. I do believe that the software is robust and can meet 80% of my needs if I just knew how to use them and if some of the reports were more friendly.

Pros: Search features are so easy to use and adding columns to the all employee view Viewing of information Applicant tracking features

Cons: Some of the reports do not work together. Columns/Fields are not available for every report needed. Creating a history of moves Needs a rehire start date and then actual seniority date would be calculated

Easy to use. Difficult to configure.

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have to give users little instruction to use it. They have no problems. The administration is easy for the administrative users.

Cons: Some of the technical configuration is difficult. It is hard to achieve some of our requirements through the existing configuration. As a result, we have to built custom applications in our HR systems to accommodate this.

Vendor Response

by Kronos on August 25, 2017

Hi Marty,

Thank you for your review, it is always great to hear that our users are finding the system intuitive! Please feel free to reach out to me directly if you would like to further discuss some of the issues you are having ¿ I can be reached at amy.fafard@kronos.com. The Ideas section of the Kronos Community is also a great place to share suggestions for future functionality and improvements!

Thanks again,
Amy Fafard

Kronos has been a good change for our company.

Aug 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall we are happy with our choice.

Pros: We like that it is a complete solution software, you do not have to have different vendors to complete tasks.

Cons: We were disappointed with the performance management and compensation modules. It can not conform or be customized to our way of business. Would like to see more reporting capabilities. Sometimes the turn around time on open cases is slow.

Vendor Response

by Kronos on August 25, 2017

Eileen,

It is great to hear that Kronos has been beneficial for your company and that you are happy with your choice! We are constantly updating the Performance Management and Compensation modules, and we would welcome your feedback on how to make them more suitable for your needs ¿ please reach out to me at amy.fafard@kronos.com so we can discuss further.

Thanks for the review,
Amy Fafard

Kronos has simplified my day to day work, reduced the time required and reduced reporting errors from day one.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I really like Kronos, I would say it is my favorite operating system I have used so far.

Pros: The all in one aspect of Kronos is my favorite thing, it's all in one package. Having the ability to generate endless reports is so very helpful.

Cons: I wish that when running reports you didn't have to expand the search query almost every time. The max may run from 50 to 200 but the original return shows the minimum, say from 10 to 20. I end up expanding almost every report I run. I would like it if they just opened with the max. I think it would save time.

Kronos for employee Pay roll

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software is not for the smaller type businesses. It pairs well with large organizations that have multiple aspects they research for their business. Such as daily reports on over time, bereavement, holiday pay etc. Can be a good tool to manage breaks and early ins and out. Can create a pattern of schedules for those employees whose schedules don't change.

Cons: There's not too much negative other than it's a large system and there are so many components to it, that training must be an on going aspect for management to take in order to continue being successful using the system. I've been using it for over a year and am still finding new features.

great system

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the features and the reports that can be run it's detail to certain info that in my position I feel is important.

Cons: Navigation was bit trying at first but once becoming oriented with the software, it comes with ease ,

Vendor Response

by Kronos on July 26, 2018

Hello Sherrie,
Thank you for your review of Workforce Ready!
We are glad to hear of your success in using the reporting features! Also, we appreciate your thoughts regarding navigation of the products, and will be sure to notify our engineering and product teams.
If you have any additional feedback, please reach out to me at Jessica.bilafer@kronos.com.
Thank you!
Jesse

best value, easy to use platform

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: implementation was structured, felt comfortable going "live", any tweaks needed after go live are easily and promptly handled by support.

Pros: reporting capabilities, payroll functionality, easy to use time clocks, communication from support if latency or issues arrise, Kronos Community is easy to use and most often I find the answers to my questions there without having to create a case.

Cons: some limitations in FTE reporting, added leave reporting and ACA module after inital purchase--smaller modules seem not as supported or functional.

Great Product, Still waiting for some enhancements

Feb 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We switched from Workforce Central to Workforce Ready a few years ago. Mainly because we wanted our employees to use there Mobile devices for Employee Self Service with schedules and verification of times. Moving our time keeping to the cloud made sense so that we internally did not have to focus a lot of attention on hosting and securing the Kronos platform with Employees trying to connect from the outside. Overall, Workforce Ready is a great product, but still does not have all the functionality of Workforce Central. However, I know they are working on getting there.

Pros: Cloud based, Ease of Use

Cons: Does not have all the functionality of Workforce Central

Creating reports can be difficult

Sep 01, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: I like that reports are automatically saved and are easy to navigate to rerun. I also like the multiple download options to excel or pdf.

Cons: Creating reports and modifying existing setups can be difficult. It would be helpful to have better training or How to details within the system. Also, we have experienced issues with retro updates. If we make a change to a setup, ie change Holiday to count towards overtime, we would expect this change to only impact future payrolls however if we open a previously closed period to modify notes or correct a punch details then the new rule will override previous rules and the timesheet will recalculate. I would love to have a test environment.

Great Service, Great Product!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I would highly recommend this product. There are a lot of HR systems to choose from but this is one of the easiest I have used. Everyone I have interacted with at Kronos has been very helpful and very friendly! I love the consolidation of information in this program. Everything that you need to know about an employee is in one spot. This was quite the change for our company - we used to have information in various places. Now, by logging into Kronos, I can easily find everything I need. I also enjoy the easy-to-use and easy-to-understand HELP feature.

Vendor Response

by Kronos on February 28, 2018

Hello Nathan,
Thank you for taking the time to review Workforce Ready. We are glad to hear your positive thoughts on the user experience, and that the help feature has been effective. If you have any additional thoughts feel free to reach out to me at Jessica.bilafer@kronos.com.
Thanks again!
Jesse

Overall a positive experience

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the ability to pull almost any data we need on my own. There has been only a couple of instances where we have had to ask Kronos to write a custom report for us and I'm sure with some further training we might be able to do those on our own in the future. The other great experience is the people - just about everyone we've worked with is amazing, from the implementation teams to the technical support staff.

Cons: The customization during implementation was very involved, which I guess can be a pro or a con. There have also been several instances where the system was down for almost a full day. This is completely unacceptable.

Everything you need to manage your HR and Payroll needs

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's extremely customizable and has everything you need to manage your company, from HR document management, Payroll, and Time and Attendance. The customer support is great, if there is ever an issue, the Kronos staff is extremely easy to work with in finding a resolution.

Cons: There is quite a bit to learn. I've been using the software for over 3 years and I still don't know half of the ins and outs of the program.

Overall: Overall, very positive. There is a very powerful resource, but has a steep learning curve.

Switching from Workforce Central to Workforce Ready

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Implementation so that more supervisors and managers can work within it. We started entering employees' schedules and it's been a useful tool. The reporting capability is more user-friendly and we have enjoyed using it. It's been a favorable experience.

Cons: It won't do some things that Workforce Central did. Some supervisors had considerable trouble adjusting to the new system. Initial implementation was quite a lengthy process with what seemed like excessive phone conferences and some miscommunications.

Vendor Response

by Kronos on November 20, 2017

Hello Sharon,

Congratulations on making the switch from Workforce Central to Workforce Ready! We are thrilled to hear that you are finding it easy to use.
Please feel free to reach out to me at amy.fafard@kronos.com if you would like any assistance with understanding the product ¿ we have any number of webinars and other resources that you might find useful!

Thanks,
Amy

Kronos works for your basic payroll needs.

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: pretty simple to use, customer service experiences have been good, reports are easy to build and I like that you can send reports out to other users.

Cons: the site is a little jumpy, when you move from the summary tab to the timesheet tab, it goes directly to the bottom of the page so you have to go back to the top every time.

Vendor Response

by Kronos on December 11, 2017

Hello Miranda,

Thank you for taking the time to review Workforce Ready! We are thrilled to hear that you are taking advantage of the reporting capabilities in the product!

If you continue to experience screen issues with the timesheet tab, reach out to me at amy.fafard@kronos.com to see if I can be of assistance. Also, the Kronos Community and Support are great resources for information.

Thank you,
Amy Fafard

Great software for an reasonable cost

May 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Been with Kronos for 3 years and every day I am happy with our selection.

Pros: I consider this software a great all in one. They are continuously improving the features and rolling out new ones.

Cons: Nothing that you wouldn't deal with anywhere else. They are always willing to listen to your concerns.

Vendor Response

by Kronos on May 07, 2018

Hello Deb,
Thank you very much for reviewing Workforce Ready! We are so glad to hear of your success with our products and services.
If you have any additional thoughts, please reach out to me directly at Jessica.bilafer@kronos.com.
Thanks again!
Jesse

Moved us into the 21st century.

Nov 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Kronos Community has been very helpful and the response I get when I open a case is very good.

Pros: Removing our IT Dept for updates and reporting; getting updates automatically. The ability to create reports and export them easily is also a plus.

Cons: Accruals - very cumbersome and not user friendly from an admin perspective. It is difficult to make changes to employee accruals.

Vendor Response

by Kronos on December 11, 2017

Hi Julie,

We are thrilled to hear that you are finding Kronos Community so beneficial for support and information! We are also pleased to hear that you Workforce Ready is working well for your reporting.

In regard to accruals, please contact me if you would like to discuss it in more detail.

Thanks again!
Amy Fafard
amy.fafard@kronos.com

Works great in a call center of 2000 people

Sep 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: The payroll process still goes much smoother and faster with kronos.

Pros: No longer have to fill out and turn in paper time sheets. Its very easy to use for all level employees.

Cons: At the end of every week it takes about 6 hours to punch in and key all missed punches from employees

Vendor Response

by Kronos on September 26, 2017

Hi Kirstin,

We are thrilled to hear that Workforce Ready has improved your organization¿s payroll process! Please feel free to reach out to me at amy.fafard@kronos.com if you have any questions regarding missing punches.

Thank you for your review and your business,
Amy Fafard

Kronos WFR HR, Payroll, Time & Attendance

Mar 01, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Kronos WFR has done a good job with integrating HR, Pay, and Time & attendance along with several other options. This cloud based solution has really eased the pain of upgrades, patches, and legislative updates. The real time updates and enhancements are a good savings of time and upgrade cost. The reporting functions in WFR is very flexible and easy to use. Navigation is straight forward

Cons: The configuration process for us was a challenge coming from WFC to WFR. The discovery process seems straight forward but how that is interpreted and configured doesn't always translate into what you may want to see. This product is very flexible in configuration of pay and time sheets so it is important you spend extra time really digging into how you want your environment configured. Knowledge transfer from the install group is key.

Recommendations to other buyers: Really spend time getting demos and doing a good comparison of how you current policies/procedures will be configured in WFR. If coming from WFC to WFR get a delta comparison from sales team on terminology since things are named different.

Having payroll, HR, and ACA in one software program is very convenient.

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Kronos has a very good customer support staff. Kronosworks is a wonderful event that we enjoy attending each year.

Pros: The communication between the different instances of HR, Payroll, and ACA allow for more efficient processing and tracking.

Cons: Right now, my only input for improvement would be the HSA calculation adjustments when someone switches from a family plan to a single plan. We currently have to keep them on the family plan and watch the deductions ourselves, otherwise it will take the deduction post-tax.

Good Software...Could Use Some Updates

Apr 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Overall, the software is a helpful tool. Our organization is in the process of expanding our Kronos capabilities so I am excited and curious to see how our updates come to life.

Pros: To begin, the software is aesthetically pleasing, which is always a plus. It is easy on the eyes and most information is easily accessible.

Cons: There are quite a few areas where information does not "flow" through from our other software partners. Also, there are some processes that seem to require a large number of button clicks.

Overall positive but lacking in the performance review function.

Aug 29, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: the fact that it's paperless and i can access it anywhere with a decent wifi connection. Also, it combines many portions of HR that before we'd had to maintain in separate spreadsheets.

Cons: still can't use the performance review function - notes from all three reviewers are visible and that doesn't work for our company. Need something to limit the employee documents or filter them on the employee's profile

Vendor Response

by Kronos on September 07, 2017

Hi Julia,

Thank you for your review ¿ it¿s great to hear that you¿ve found Workforce Ready helpful for your organization. Regarding performance reviews, please reach out to me at amy.fafard@kronos.com so we can look into this and see how we can help!

Thank you,
Amy Fafard

Mitsukoshi Reveiw

Mar 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service is very helpful and will always walk you through something if you don't understand.

Pros: Doing reports are very easy Working through the system is easy You always listen to our suggestions Good Customer Service

Cons: There is still a lot of the system I don't understand. I tried to go to the My Learning and there are items that I want to learn about that I don't see there. Alot of issues with Advanced Scheduler

Vendor Response

by Kronos on April 20, 2017

Hi Camille,

Thank you for your review. I thought you would like to know that we run a series of customer webinars that you might find helpful. Our Best Practice webinars will provide you with tips and tricks for using the system while our What¿s New, What¿s Next webinar highlights new key product features as well as provides a sneak peek at what¿s to come. You also always have available to you our MyLearning offering which you can access directly within the product. Please feel free to reach out to me at holly.bouffard@kronos.com and I can provide you with additional information on our upcoming webinars as well as information on the topics that are covered within MyLearning.

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Easy to use but limited

Apr 10, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The deduction start dates are frustrating; you cannot enter a start date that might be during the time that the previous pay period is still open. It's like there is not tie back to the pay periods.

Pros: Web based product, very user friendly. The reporting features are fantastic. The Employee Self Service Portal is easy to use.

Cons: There is no troubleshooting ability; when you get an error message the system does not give you an explanation of the error or suggestions on what could be causing it.

Excellent Product overall

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall great product, went from a manual system to this was life changing!

Pros: reporting capability, ease of build, Global Support, Kronos Community, flexibility within modules, quick resolution on cases

Cons: some limitations re: FTE reporting, most all my questions for product capability have been available--those that aren't are considered for future implementation

Vendor Response

by Kronos on September 07, 2017

Hello Katie,

Thanks for the excellent review of Workforce Ready ¿ we love hearing this kind of feedback from our customers. It sounds as though you are making excellent use of the product and the Kronos Community, and we hope that you continue providing suggestions to help us improve Workforce Ready!

Thanks again for your support,
Amy

Corodata review of Kronos

Aug 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: You release the new site link however not all settings have been updated on the site link. Why release the link when it isn't fully operational?

Pros: Ability to run adhoc reports with your own filters. easily assign security roles and groups for visibility

Cons: customers service is normally on a different time zone. if issue is resolved in a release there is no notification on the case comments. government reporting has to be done manually. Unable to add filters to these reports.

Review

Mar 13, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: I'm pretty new to the HR Software world but i do think there are good and bad features about Kronos. Overall, the staff is very helpful when it comes to questions on the system. I do think the look is a little bulky and there are a lot of fields to navigate through. I haven't used the Kronos Community too much yet but did attend KronosWorks and think there's potential for the software to improve on customization.

Pros: I really like the search feature within the software and also that you can make every screen a different report but switching out columns, etc.

Cons: Least is also the reporting tool and not being able to run reports for a specific point in time. It's also difficult to set filters and add totals within the report. I'd also like to see the onboarding improve in appearance.

Vendor Response

by Kronos on April 20, 2017

Hello Brittney,

I really appreciate your candid feedback and will pass it along to the appropriate stakeholders. In regard to reporting, we run a series of Best Practice customer webinars throughout the year, and one of them is specifically about reporting. If you would like access to this webinar, please do not hesitate to reach out to me at holly.bouffard@kronos.com and I will be happy to provide you with the link.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com