Who Uses This Software?

All company sizes and industries


Average Ratings

481 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kronos
  • www.kronos.com
  • Founded 1977
  • United States

About Kronos Workforce Ready

Kronos Workforce Ready is a human capital management suite of tools on a single unified cloud platform that helps you manage the entire employee lifecycle from pre-hire to retire. Solutions for HR, recruiting, onboarding, time tracking, payroll, and more are easily accessed through a single intuitive interface. Automated and scalable tools provide a single source of truth with common reporting, dashboards, and robust workflows. Self-service and mobile app allow easy, anytime access.


Kronos Workforce Ready Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

Kronos Workforce Ready Reviews Recently Reviewed!


Kronos WFR is Amazing

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: One of the things Kronos worked hard with us was to get our Weighted Average Overtime process set-up. We are semi-monthly payroll and this sometimes creates some issues. Kronos worked with us determined to find a way to make this work and they didn't stop until it was resolved. We also do a Allocation report and Kronos Support help us get a report put together to pull out our monthly allocation by labor cost departments. They did not quit working with us until this report was what we needed. It actually turned out better than what we had in the past. Some of what we do as a company is sometimes different than the norm. Kronos as worked with us on each of this things so that the program works for what we need to get things done in the most efficient way possible with the most accurate information. I personally would not want to go to another Software Company.

Pros: We have been with Kronos family since around 2000. In 2015 we transition from Kronos Central to Kronos Workforce Ready. During the time with Workforce Ready, I enjoy how they are constantly changing and updating to stay up on current trends. The best part is that with all the changes, we are able to update and move to the new functions without any issues. If there is something we are not sure of, a request for support is available with a knowledgably support tech to help us get to the next level. Kronos Workforce Ready is able to keep us up to date with the latest technology trends and required reporting. Creating reports and pulling information has never been easier. Basically I have found that whatever I think of, Kronos can do it.

Cons: We were one of the first jumping on board with Kronos Workforce Ready in 2014 when things really started taking off for this program. So our implementation was a little stressful, but Kronos listen to us and has worked hard to resolve the early implementation issues. Support has improved and it is more than support when they are called they are full of suggestions to help improve processes that are used.

Promised everything would work with our setups, but only about half was delivered. We've learned to live with it by implementing manual work arounds that put the responsibility employee & the payroll analyst.

Jul 13, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it.

Cons: It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation.

Workforce Ready

Jul 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program.

Pros: After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Cons: I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Vendor Response

by Kronos on September 08, 2017

Hi Michele ¿ I love to hear that your HR team is making great use of the product. It is fantastic that you have a go-to person in accounting for pulling reports when you need them, but I wanted to highlight some key resources we have available to help you further with your reporting needs. We have a reporting best practices webinar available to all our customers and we also offer instructor-led classes on reporting. If you are interested I would be happy to share further details and a link to the webinar with you. Please feel free to send me an email at holly.bouffard@kronos.com ¿ I look forward to hearing from you!
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Big Company Technology - Small Family Feel

Mar 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.

Pros: PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!

Cons: Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

Solid HRIS, but some updates/improvements needed for some features.

Mar 01, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Kronos is committed to improving WFR and we already see the improvements made since we went live. There were some bumps at the beginning, but Kronos is a company that listens to their clients and helps in anyway they can. Although, the system is still a work in progress, we are in a much better place then we were before Kronos and are happy to have the system in place.

Pros: 1. All in one product that including ATS, HR, payroll, benefits, ACA and reporting. 2. One system, one number for customer support, one community (great customer portal), one company you are working with. 3. Employee Self Service is great! You can grant as much or as little access as you would like to complete actions, access data, benefit enrollment, etc. 4. Kronos Team willingness to set up the system the way you need to in order to accomplish business needs.

Cons: 1. The system is very particular in the way you set up. Ensure you have a good application consultant that understands what your company needs and how they will set this up in your environment. Also, if you chose to bring WFC into the mix, you are dealing with two systems and not one and there is a whole other level of set up you need to consider. 2. No development site. Everything is conducted in live site. 3. Recruitment and onboarding (checklists in general) need to be more flexible. Kronos is working on this and is on road map. We look forward to some improvements. 4. Training in product and training material needs some more work. There is a noticeable difference in training presentation vs. other products (i.e. WFC learning portal vs. WFR offerings). Also, you really will need someone dedicated to learn and understand WFR, as it is very layered. 5. There is not current API offerings, only flat files every 15 minutes can come out of WFR. Kronos is working on adding this capability in near future.

Kronos Workforce Ready is the best timekeeping system I have ever used

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).

Pros: My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Vendor Response

by Kronos on September 07, 2017

Hi Teresa,

We want to thank you for your thoughtful review highlighting the product and our Support team! It¿s so great to hear that Workforce Ready has made your day-to-day duties much easier and less time and labor intensive.

Thank you for being our customer,
Amy Fafard

Ease of Going Paperless

Mar 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Kronos Workforce Ready has lead us in the direction we have been wanting to go with reducing the amount of paper we process in HR and Payroll daily and allowed us to have more efficient, instant communication with our employees. We are utilizing the Onboarding process. We allow employees to make demographic changes and view their payroll data, such as pay statements, as a self-service option. We are beginning the benefits enrollment which will automatically add the payroll deductions to payroll. Our payroll processing has been reduced from 3 days to 1 day. Chasing down lost paperwork that was sent through the mail is no longer an issue. We have recently completed the integration with Workforce Central's Timekeeper.

Pros: Kronos has taken us to the next level in service that we were looking for. It is very easy to use for creating your own reports and importing data. We couldn't be more pleased with how they helped us work through our custom profit sharing allocation.

Cons: There are often updates that we are waiting for to continue what we would like to accomplish with the Kronos software. Although it automates several of our paper process and gave us efficiencies, there are now processes that we need to track manually and audit by hand. The third party tax software is more time-consuming than before. We were breaking ground with integrating the Workforce Central Timekeeper with Workforce Ready. We chose Workforce Central over Workforce Ready Time Labor Management due to the complexity of our work force. If you can use one system, I would recommend Workforce Ready.

Kronos aims to be the one-stop-shop for your HRIS solution.

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall great product. It's the way we get paid, and the taxes are all right. I attended the payroll class and they have solutions for living in all different counties in Pennsylvania with their thousands of local taxes. Say 95/100 things go right, the 5 things feel bad, but you forget how much work it makes to make anything right. It often takes one thing to make a program go awry.

Pros: Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

Cons: I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

Kronos - an excellent HCM software

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Kronos Workforce Ready is one of the best HCM software on the market in this category and does a pretty good job of managing data. It has a large set of very useful reports available to be exported in the most popular formats, has the option to customize reports to suite your needs and also you can schedule your reports to be sent or delivered to and email address at your convenience which really cuts out a lot of the manual labor. It has a well thought tru time-sheet feature and which allows easy management of all employees hours per day per week. The recruitment features are an excellent asset as it allows applicants to create a profile while applying in which makes hiring the applicant a breeze with the click a a button. Overall, the Payroll Management, Recruitment Management and Employee Management features are top notch just to name a few and I would recommend Kronos to any medium to large company.

Cons: The feature I like least about Kronos Workforce Ready is the manual accrual management feature available . You are tasked with real manual work whenever it comes to uploading hours for employees as there is currently no mass edit option available to apply hours across the board to all selected employees, instead you must load all selected employees into the bucket and scroll through them one by one and apply the credit and whatever other in formations are required to be filled in.

Overall: We were tasked with the challenge of payroll management, accrual management just to name a few. These problems were all resolved by employing Kronos Workforce Ready as our central point of data storage and data management.

Most Comprehensive System on the Market

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My organization started with WFR's HR and TML. Employees, managers and administrators were impressed with the ease of use, the robust amount of information at their finger tips and the reporting capabilities. After a year and a half of using HR and TML, my organization decided to transfer our payroll to WFR as well. Having HR, Time and Labor and Payroll integrated with each other has allowed my HR team to evolve from and administrative department to a strategic business partner.

Pros: I love that employees and managers have virtual personnel files at their fingertips. Through Employee Self Service, employees can access and change their address, beneficiaries, payroll information, enroll online for benefits, request time off and maintain their schedules. Managers can access employment history, process compensation changes, approve timesheets and upload and review current and previous performance reviews. Instead of tracking down information, entering payroll changes and being the timesheet monitor, my team and I can use our knowledge and skills to make our employees and organization better.

Cons: The reporting functions in WFR are robust but each organization has specific reports required by leadership. Enhancing the reporting function for easier report customization would be my only critique.

Recommendations to other buyers: Do not hesitate, choose Kronos. It will make your professional life so much better!

Implementation for small government utility

Mar 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Kronos is a great product, but it is a very complex system that requires experienced module leads for the build out and implementation of the product. We wasted four months with inexperienced module leads and had to start all over again from scratch. Once we had experienced module leads we made a lot of progress, but those leads still had very little time for us because they were assigned too many customers. We implemented HR, Timesheets and Payroll, which is a pretty complex implementation. If we had only implemented one of the modules, it would not have been as difficult.

Pros: Kronos has a number of features that work well for our business. We use a lot of work orders for our plant and we were able to import work orders each day and create a search for employees to find them in their timesheets. The integrated system works well once it is set up properly. We have eliminated a number of manual processes with this system. Reporting is very easy to use and our end users are very happy with their ability to create reports.

Cons: The biggest issue with Kronos is the virtual implementation and lack of time that the Kronos implementation team has for each customer. Kronos module leads have too many customers to support, so you only have a few hours of their time each week for the build out. If you have any complexity with your timesheets and payroll, you will need to have experienced module leads. Our implementation took twice as long as planned because we started with inexperienced leads.

Vendor Response

by Kronos on April 20, 2017

Hello Paulette,

Thank you for taking the time to share your experience with Workforce Ready. While we are always happy to hear what customers enjoy about the product, we are deeply invested in learning what we can improve. Your feedback on implementation is truly helpful and we are sorry that the process did not go as expected. I thought you would like to know that based on customer feedback we have recently restructured our onboarding process for new customers and have put a strong focus on improving internal training for the implementation team.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Kronos Workforce Ready is improving

Jul 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is the first cloud system we are using. After having Oracle E Business Suite for more than 10 years, I like the simplicity of Workforce Ready. We hope that the new upgrade coming in August will be a great improvement and reduce our Cons.

Pros: Easy to use. Easy to create reports. Works well in most areas. No need to have pre-printed checks.

Cons: Does not keep the history of changes. Does not have a TEST feature. No retro pay calculation. The change in pay rate in the middle of a pay period applies to the whole period, for exempt and non-exempt employees. Does not re-calculate regular rate of pay to add the additional overtime premium when nondiscretionary bonus is paid for current or past pay periods.

Vendor Response

by Kronos on September 08, 2017

Hi Rodica ¿ Thank you for your review, I am glad that you are enjoying the simplicity of the system. I wanted to let you know that retro-pay functionality was delivered this month. To learn more about the functionality you can access the release notes right from your Workforce Ready solution by navigating to Our Company > Service Provider Documents > Download Documents. If you have any further questions on this functionality, please feel free to send me an email at holly.bouffard@kronos.com.
All the best,
Holly Bouffard
Community Manager, Workforce Ready

Easy to use system that reports easily.

Sep 26, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Continue to improve the system and we will be long term customers!

Pros: The use of the system and reporting functionality are pretty easy to learn. Benefits setup is really nice and I am eager to see how ACA works for 2017. Our implementation specialists have been pretty good and attentive. I like how you get the same support specialists repeatedly as they begin to understand your company and can relate to ongoing issues you have.

Cons: The wait time on some cases is not always the greatest. I wish there was more functionality with the custom columns with reporting and also creating one line reports for payroll purposes. Some features are not as diverse as we expected such as the HR action items, no option to print if you use electronic option.

Vendor Response

by Kronos on November 20, 2017

Hello Jessica,

Thank you for taking time to review Workforce Ready. We are happy to hear that you are finding the product easy to use and are looking forward to understanding its additional capabilities.
It is also great to hear that you are benefiting from a group of support specialists. For the wait times, we have added additional capacity to our support team to help decrease wait times. In addition, there is a new self-paced training course available within Workforce Ready MyLearning for reporting. To access it log into Workforce Ready and navigate to My Account > My Learning > Manager and within the Manager section will be the training ¿working with reports¿
Please feel free to contact me if there is anything additional I can assist you with ¿ amy.fafard@kronos.com.

Thank you again,
Amy Fafard

New and Refreshing

Feb 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Kronos is a tool that our Company is learning as we go, and it is much more we have to learn. But the over all learning process is great ! Once you get it, there is more that will tie into the one thing that you learned about that day. You have to explore and get into the process and you will see that Kronos has a lot to offer. When our company first signed on with kronos we were just using the timekeeping module and later we signed on to use the payroll module, and Wow that opened up a lot of what Kronos can accomplish, We are a company with a lot of different issues that a normal company would not have. But Kronos was able to accommodate us with our needs. They have a great support team (The Application Consultant) (Technical Support team).

Pros: I like the way this product ties in and gives you what you need. You can create any kind of report.

Cons: I am a little disappointed in the timely status of customer service getting back to you when you call or put a ticket in through the kronos community. Sometimes you need to know something at a moments notice and we don't have the option to get that answer right away. I think there should be different levels of customer service techs.

Exceptional Time keeping

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: General note to anyone considering Workforce Ready: We have been using this product since 2012. I seldom need to contact Support for assistance as this product tends to work great with minimal problems. When I have reached out for assistance the staff has done a great job resolving problems in a timely manner. You can expect a great product, courteous and professional service.

Pros: We have a wide variety of pay codes and rules. We have built in overtime, shift differentials, Differentials for field training, etc. I have worked with other software programs and Workforce Ready is a program that has been extremely accurate for time keeping. Workforce is one of the best software programs I have worked on for payroll. It is easy to use and understand.

Cons: The only issue I have encountered is when I have employees with multiple codes that fall on a holiday. An example would be: Patrol Officer, who is an FTO while working a holiday. Some hours just don't move over to payroll. However I understand the problem because we are "over-loading" the program with multiple codes.

Wonderful Product

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Workforce Ready has helped to reduce the amount of paperwork produced and has provided efficient, streamlined services. The program is highly responsive, kept up to date, and we've had very little interruption due to loss of service/downtime. We've used this software for 4 years now and I think it is one of the best programs of it's type. Once the system is properly set up it is very reliable.

Pros: Kronos Workforce Ready is easy to learn and use. We love that the system is modern and constantly being improved upon. The additional tools that are added as tax and healthcare laws change have been invaluable.

Cons: Workforce Ready has been very valuable but adding accounting software to this product would complete it as a ERP system. We really love using this system, but because of our business needs we need a payroll and timekeeping system that is fully integrated with an accounting system. We are forced to transition to another ERP even though Workforce Ready is by far the better product.

Controller

Feb 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Kronos Workforce Ready is an excellent product for us and a definite upgrade over the Workforce Central version we were on. Every software has its shortcomings, but they have been few and far between with WFR. The last KronosWorks conference had plenty of WFR ready classes and a considerable number of users to interact with.

Pros: Customer service has been a strong suit for Kronos regardless of which product you are on. Reporting functionality in WFR is by far the best change from WFC, but also better than any other software we use throughout our company. Since WFR is on the cloud, the continual upgrades are done for us, saving us time and money.

Cons: Implementation left a lot to be desired.

Recommendations to other buyers: Allow yourself plenty of time for the implementation and be overly thorough confirming everything works the way you need it and any data transferred is correct. Don't hesitate to get moved to Global Support near the end because they were able to take care of most of our remaining issues from the implementation. The final product is worth the pains to get there.

WR User of 7 Modules

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Comments: Kronos has been a God-send. What started out as a "HR" software that "HR was stuffing down our throats" has turned into a great tool used by the entire organization. Many team leaders are now taking time to look through Kronos to see what other processes they could put into Kronos so that we can go more paperless. We call it "electronifying" our processes.

Pros: I like how Kronos is continually investing in improvements and enhanced features. I love that clients get to vote on items in the Community and that we can see what's coming down the pike.

Cons: I'd like the job aids to be in an editable format so that I could add to them with more company specific information. Currently, the pdfs aren't editable so I use them as a guide to get me started on created my own. We'd really like a project management solution. We looked at the Scheduler module but it does not allow for the tracking of projects or scheduling of equipment, only employees.

There's no single "right way"

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I like it. But we SERIOUSLY under-utilize this system and I'd like to remedy that.

Pros: For people that learn differently, this program is good, there are several ways to accomplish the same task. I like that I can find nearly anything I want (employee related) in just a few seconds.

Cons: For people who like black and white (like me), I just want the easiest and fastest way to complete a task. I don't like that there are different rules for different functions. I can do XYZ if I'm trying to report THIS, but I can't do XYZ if I'm trying to report THAT. I wish all rules applied to all functions. I also don't like that Kronos isn't smart enough to figure out detailed functions. For example, if I have someone on STD, I should be able to enter 8 hrs STD on their time sheet and Kronos should know to add 8 hrs STD to their paycheck, to their STD leave, and to FMLA. Why I have to entered Unpaid time off on the time sheet + 8 hrs STD + pay for STD + 8 hrs of FMLA is beyond me. Also, having to enter changes after a pay date is silly. Kronos should be able to figure out that if a change is made in the middle of the pay period, it doesn't take affect until after the pay date. This "rule" (or lack thereof) makes for some interesting calendar calculations.

The time keeping system that brought us into the new age.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The clocks are resilient and easy to use, none of our employees have any complaints.

Pros: It is quick, accurate, and cloud based (so it is available everywhere). It combined our 4 locations, and digitized our PTO system while allow us to use the same access card for time keeping as we do for a door access system.

Cons: The biggest con for us is that it does not integrate with our payroll system (we use paychex flex). We are able to export hours from Kronos to Flex. Another con would be that the App feels a little out dated.

Vendor Response

by Kronos on July 05, 2018

Hi Steve,
Thank you for taking the time to review Workforce Ready! It¿s great to hear our products have been easy to use, and that your employees are successfully utilizing our clocks. We also appreciate your feedback regarding the integration to your payroll system, and will be sure to send your thoughts to the appropriate teams.
If you have any additional thoughts, please reach out to me at jessica.bilafer@kronos.com
Thank you!
Jesse

Kronos workforce ready

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The support overall is good but it takes too long to get to the people with knowledge. I wish the ticket process were streamlined to send the more technical and difficult tickets directly to the next level.

Pros: Flexibility in implementing modules. I like that it is not a buy one get all. You can use the feature as you want and turn on others later on as well as purchase other pieces as add ons.

Cons: The performance review module is week and not tied to goals. The compensation module is very disorganized and creates too many lines of data for each single transaction causing a lot of manual clean up on a regular basis. The applicant module is not flexible enough.

Vendor Response

by Kronos on August 25, 2017

Hi Elisa,

Thank you for taking the time to provide your feedback on Workforce Ready. I am glad to hear that you are enjoying the flexibility of the solution. I also appreciate your candid feedback on what you would like to see improved. I wanted to let you know that the ability is tie goals to the annual review will be available in our October release. I would also be happy to coordinate a call with our HR product management to chat further about your pain points with both recruitment and our Compensation module and discuss what we have on the horizon in terms of usability improvements for both features. Feel free to send me an email at holly.bouffard@kronos.com and I would be happy to coordinate a time for all of us to connect.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

Efficient time tracker plus more. A lot more.

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clocking in before and clocking out after your work hours is the main role of Kronos workforce. It is efficient and user friendly. But it's way more than a time stamp tracker. You can access your vacation credits, request for one, track it and link it to your schedule viewer. You can approve and review your time card, payroll cannot process your time card unless you approve it. It assures that discrepancies can be fixed before it moves forward. It has tons of features, i don't think i can cover everything in one go.

Cons: Some of my coworkers advised that they can access the clock-in capability of the program outside our closed network. I understand that it's web based but this might cause integrity issues. I'm not sure if that featured can be tailored to be locked out if your not logged in the company's network.

Workforce Ready Review

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use; cloud based program - data is available from any log on; multiple reports available to use for various needs.

Cons: Multi-factor authentication for those customers who only use the timekeeping software has really limited our employees from using the software. We dont keep private information in our records for Kronos and if the employer could "opt" to use the multi-factor authentication that would increase our employee's usage and ability to take care of their own needs. Instead, payroll is having to take of their needs because they have difficulty logging in.

Vendor Response

by Kronos on November 20, 2017

Hello Kelly,

It is great to hear that you are taking advantage of Workforce Ready being in the cloud!
As far as multi-factor authentication is concerned, I will certainly pass this along to the product team. Please feel free to reach out to me at amy.fafard@kronos.com if you would like to discuss it further.

Thank you for the review,
Amy Fafard

Great Software with wonderful Customer Service

Sep 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall great product. It is user friendly and they have a great support team. The only thing I wish they offered was additional onsite training past the initial setup.

Pros: If any issues arise, they have a wonderful Customer Service team to help. They are knowledgeable and are quick to respond.

Cons: After the initial setup and training, any additional training is offered only online. I took over the HR position about 6 months after implementation so I had to figure a lot on my own since the previous HR person was not available to train.

Vendor Response

by Kronos on September 07, 2017

Hi Carla,

Thank you for your review! We appreciate that you find the product easy to use and are very grateful for your kind words about our Support team. Regarding training, please reach out to me at amy.fafard@kronos.com ¿ we offer some one-on-one online training options that might be a good fit for your needs (on-site training is also available through our partners), and we can discuss what works best for you.

Thanks,
Amy Fafard

5 years and counting

Sep 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Kronos Workforce Ready for almost 5 years and am very satisfied with the product. The system is easy to navigate, simple to key in the information, has the ability to run ad-hoc reports and also customize and export them in multiple formats. I also use the system for my payroll processing for almost 500 employees on a bi-weekly basis. The system is simple and has clear workflow to follow for quick and easy processing. If I ever run into an issue, I am able to place a ticket via phone or online with Customer Service and they are pretty quick with getting back to me and assigning me someone who knows how to assist me with my problem.

Cons: Some system functions/packages need to be purchased separately but that is pretty standard when purchasing this kind of a system.

WFR Review

Mar 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall we have been happy moving from Workforce Central to Workforce Ready

Pros: Easy to use for admin as well as employees. Self service is very easy to implement Allows employees to review pay statements and print, W2's, review time sheets, request time off, and review their profile Security functions for data access has a variety to set up multiples levels for managers to view employees. Reporting is great, easy to use and create your own reports Ability to have HR, Payroll, T&A, Leave, Benefits, Recruitment and more hosted by Kronos in the cloud No more legislative updates, version updates or consulting fees to do updates. All updates are done for you. Once you understand the configurations of policies it is easy to make adjustments. Tech support is always helpful to make any changes.

Cons: Some features still need development for attendance and leave especially. Functional and can use effectively but could use improvement.

Good HRIS System with Improvement needed

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: A more simple and general training or user guide would be better for first time user in understanding how to start using the system.

Pros: Usage are fairly easy to locate data and info. Reporting are one of the best feature in this system as it is very versatile and customizable in adding or deleting info to achieve desired result, exporting the report is quick and comes with many formats. Some of the built in lookup function comes in handy and saves time.

Cons: Some of the wordings in the system are not as direct and can be mistakenly understood (Such as the Accrual function), only when explained by customer service in the true meaning it can be used correctly. There are certain info that exist in the system but not able to be add to a customize report, which sometimes cause time consuming effort to combine multiple report or manually adjust after export. A few Government labor filing forms has incorrect info when auto filled. Need to adjust manually afterwards.

Workforce Ready is a good product that has been able to solve most of our pain points.

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like the ability to easily see the entire team's time on a dashboard that can be customized to our individual preferences. The ability to approve time sheets for multiple employees easily and quickly is also a highlight of the product. The reporting function is easy to customize reports as needed and share them with others.

Cons: The only con that really has impacted us has been the inconsistent performance. It has been inconvenient because the system has been non-functional on the days we are trying to close out time tracking to process our payroll. This happened consistently for 4 payrolls over an 8 week period. While there were many people at Kronos working on the problem, it never seemed to have the root cause handled so it would not continue to occur.

Good product

May 30, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Web based so I can access anywhere/anytime, user friendly, good report options, strong security, better payroll functioning capabilities than our previous system.

Cons: Repeat logins, requiring some info to perform certain functions but it's not required when setting up an employee, double entry on different screens, does not give a warning that an employee is not going to get a check when performing payroll, turns off benefit automatically without warning when an employee's hours drop below a certain point.

Vendor Response

by Kronos on June 01, 2017

Hello Gretta,

Thank you very much for your feedback. We are happy to hear that you enjoy a lot of the Workforce Ready functionality! I wanted to let you know that there is a way to prevent session timeouts from happening at regular intervals. In the Workforce Ready solution, navigate to Company Settings then click on Profile/Polices and then click on Security - this will enable you to edit your security profile. Once in your profile, under ¿Timeout Settings¿ you can modify the ¿Max Inactive Time¿ to the desired time. If you have any questions on this, or would like assistance with any other issues, please do not hesitate to reach out to me via email at holly.bouffard@kronos.com.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

Kronos Review

Apr 16, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Overall, Kronos is a software that allows for many different functions. My organization generates almost all of our HR reports from the information contained within the software and we also use it for timekeeping and payroll.

Cons: From my perspective, the biggest con I have with Kronos is that the system is not very easy to navigate and it needs to be modernized to stay up with the times as far as providing a welcoming experience for users.

Vendor Response

by Kronos on April 20, 2017

Hello Michael,

Thank you for your feedback - we are always interested in hearing from our customers how we can improve our solutions. One of the biggest focus areas for Workforce Ready in 2017 is improving the user experience, so you should expect to see positive changes in the ease of use throughout the year and beyond.

All the best,

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Everything you need

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall I do think that Kronos Workforce ready is one of the best systems out there that has a lot to offer in one package.

Pros: I love how all of the different aspects of human resources is woven into one system in a comprehensive and easy to use system, once you know how to utilize it properly.

Cons: Quite a number of our employees are not so tech-savvy and have a hard time with all of the different steps it takes to do simple tasks e.i. logging in or correcting their time...

Vendor Response

by Kronos on July 05, 2018

Hi Diane,
Thank you for taking the time to review Workforce Ready!
It¿s great to hear of your success in using our products for human resources purposes. We also appreciate your thoughts on the employees¿ user experience, and will be sure to route your feedback to our engineering and product teams.
If you have any additional thoughts, please feel free to reach out to me at jessica.bilafer@kronos.com.
Thank you!
Jesse

Great Software

May 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Using Kronos has significantly reduced the hours spent handling and filing paperwork on each employee. Employee reviews, job goals, reward and disciplinary matters are all handled through Kronos. Employee basically have access to their entire work history. They also have access and ability to print their W-2 and ACA form.

Pros: Building reports within Kronos and being able to print the data in various formats has been one of the greatest features of Kronos. I love having the ability to take a candidate from the application stage to the hiring stage within the same process and have all hiring documents completed within the system. Lastly, having the time keeping system also be within the same software makes Kronos the best interactive software we have used to date!

Cons: The least favorable feature of Kronos has been not having the "back button" work at all times, regardless of where you are within the software. Too often, there is a need to restart a process.

Kronos for timekeeping

Feb 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use kronos at the hospital where I work. We use it to sign in and out. There is a different code for clocking in and clocking out for lunch. Sometimes I forget to clock in and out with kronos, so I just put my clock in and out time in the notebook at the charge desk and the person in charge of timekeeping manually enters my log in and out information. Everyone is aware of the earliest time that you can clock out without it showing that you clocked out early. For example, you can clock out at 4:58pm, and it still counts as clocking out at 5pm.

Cons: The phone that we use at my hospital however runs a little fast, so if my cellphone says 8am, the kronos phone already says 8:01, and clocking in late shows up and is frowned upon.

Great features and lots of flexibility, with great reporting tools but can be a bit clunky with the user interface.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall we really like Kronos. There are just a couple things that would really help the SAS to be great - mainly making the user interface more intuitive and simplified.

Pros: Timekeeping works really well and does everything that we need for our business. Reporting functionality is really robust. Love it! Mobile app is getting better and better. Glad to see new hire paperwork on there now. Lots of good reporting options now that we're using the scheduler and timekeeping.

Cons: Workflows are difficult to build and the functionality can be limiting Advanced scheduler needs a lot of work. Too complicated for the end user - managers and employees. Employee self service should be more customizable. End users are looking for simplicity and easy navigation.

Kronos Workforce Ready

May 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We have been using workforce ready for about four years and are very pleased with our decision. We have not run into any major issues or had any disruptions in our payroll.

Pros: I like that the software is easy to use. The layout is customizable to allow us to make it easier to use for non-technical people. The customer support is outstanding. They are helpful and easy to work with. I also like that they take into consideration users ideas and suggestions for future upgrades. Overall, this is the best time and labor management software we have used.

Cons: The reporting is a little limited in functionality and not as customizable as an on premise version. We were able to get everything we need, but some enhancements on functionality would be nice.

Best decision I made for improving our Human Resource Department

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I love that every Human Resource function from interviewing to retirement can be done in one system. Every corporate document is within the system. The ease in which it allows us to perform Open Enrollment. The ACA reporting module is amazing. The best payroll system I have ever used. The implementation team does and excellent job training and setting up each module so that it functions exactly how you need it to.

Pros: I love how easy the payroll is processed. The ability to have all our time entries flow into payroll without issues is such a huge time saver. The continuous improvements and enhancements that Workforce Ready makes.

Cons: I least like the BSI module that is used for tax reporting. It is very difficult to use. It is a clunky system and does not make sense when trying maneuver through the software.

My Kronos Experience

May 21, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Coming from using Workday - we like Kronos for many of its simple access tasks. We like how easy it is to search/find an employee, we like how the system has allowed us to combine our HR system with out payroll system. We have grown to also like the applicant tracking side, it has been a nice transition from using ICIMS.

Cons: The transitioning from our old systems to Kronos has been a bit of a struggle. We had a very low grade implementation team at the start of go live for us and eventually we had the entire team re-spun with new people. It was difficult enough for us to be concerned with transitioning systems let alone our implementation team changing entirely. We were promised many efficiency's to eliminate old inefficiency's and very little of that has actually happened.

Overall: Overall I think I remain very neutral in it all. There are many aspects of Kronos I like, as it has reduced some of our inefficiency's, but at the same time it has added some new ones as well. We decided to do a slow transition, region by region, and it seems to be working well for us.

The implementation has taken a little longer than expected but so far the result has been outstanding.

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are really pleased at this time!

Pros: It is helping us go paperless, look more professional, easy to find information, really helps me analyze employees pay, and all benefits in one system.

Cons: It would have been great if we could have imported more date and "rules" from WFC. There are a few items that can be improved on and our team has passed them along.

Vendor Response

by Kronos on February 28, 2018

Hello Tom,
Thanks for taking the time to review Workforce Ready. We are pleased to hear about the ease of use, and paperless improvements the product has allowed. Also, thank you for your honest feedback regarding implementation and your suggested improvements. Our team is continually working to on this process, and your thoughts are valued. Feel free to reach out to me at Jessica.bilafer@kronos.com with any additional feedback!
Thanks again,
Jesse

Good Product

Aug 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Overall the program is very good but there is still room for improvement

Pros: document storage, web based, customer support, custom forms, tracking and reports, timekeeping rules are flexible and easily set, announcement feature

Cons: checklists and workflows are too complicated, security settings for users require staff to have access to cellphone or email, no way for employees to sign incidents, mobile app needs improving for manager use

Vendor Response

by Kronos on August 25, 2015

Hi Marie

Thanks for the review! We¿re happy to hear that you are overall happy with Workforce Ready and it is meeting many of your needs. It¿s especially great to hear that you¿ve had a good experience with our Customer Support team!

Regarding workflows and mobile app, please reach out to me at amy.fafard@kronos.com to see what we can do to help.

Thanks
Amy

A System with Neat Features

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Kronos Workforce Ready has some features I really enjoy that I have not come across in other HRIS systems. Workforce Ready is easy to navigate. I enjoy the mass edit feature and the customization of the timesheets. The tables within the system are pretty easy to use and manage. Kronos Technical Support has always been very helpful.

Cons: Kronos Workforce Ready has a few areas where it can improve. One feature that I would love to see is a tool at the Company Administrator level that would allow a review to be moved to a another supervisor. Another item I would like to see improved upon is being able to bring all fields into all reports. There are some helpful reports that Kronos Workforce Ready allows you to run that are pre-made with some limits on customization. Being able to bring in a few key columns could be very helpful.

KRONOS Workforce Ready

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We implemented KRONOS Workforce Ready in 2015. We have purchased the Payroll, HR, Time and Labor, and ACA package. Our employees are now able to see their vacation and personal time in one place without having to contact HR or Payroll. The system allows transparency for the employees and the managers. They can view their pay statements, their time off, and their benefits all in one place. The mobile application for KRONOS Workforce Ready is very user friendly. Employees can see their pay statements when they are home and they can request off right from their mobile phone. The ease of use is wonderful. Our employees feel more engaged due to the software and so do our managers.

Pros: The mobile application is very user friendly.

Cons: The product is more difficult to use when it comes to transfers of employees between EIN's. There is more manual work involved than we would like for this process.

Recommendations to other buyers: Make sure before implementation that you have your team fully involved from HR, Payroll and Accounting. They should all be on the same page.

Capterra loader

Excellent Time Management Software

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Kronos is very simplified for users. At our company we use it to "punch" in and out using it as a virtual timeclock. It's quick and relays your times punched via a summary screen. It makes it easy to keep track of used and unused vacation days and sick time.

Cons: There isn't really anything I've come across that I didn't like about this software. If I was pressed to pick one thing, I would say that I would like to see the day's total number of hours worked displayed by the minute so I can see if I've worked a full eight hours and can punch out early instead of having to do the math in my head.

Overall: Excellent and easy to use virtual timeclock software.

Workforce Ready, great product

Apr 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall I am really glad we switched over to WFR from WFC, it has made my job much easier as well as allowing new functionality that was not there before. Not having to wait on our internal Database Manager to update patches is nice, Kronos takes care of all that now. We have been on WFR a little over a year now and have been very happy with the product.

Pros: The reporting is much improved over Workforce Central with so much flexibility to customize reports. Love the ability to customize views for end users and the overall functionality to customize the program the way we need to use Kronos for our business without needing a lot of additional programming costs.

Cons: Response times are a bit slower than on Workforce Central but nothing that has caused business interruptions. There are some fields that are not options in some reports that I wish were there but we have found workarounds.

Payroll / Human Resources

Nov 17, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Over all I like this.

Pros: What I really like about this software is that it is easy to use and understand. I have to take direction from my Manager but for the most part this is a useful program.

Cons: What I don't like about this software is that the regular user has to always stop and ask the Manger for permission to access something in the software. There's always a secret password or number.

Vendor Response

by Kronos on December 11, 2017

Hi

Thanks for the review of Workforce Ready! We are happy to hear that you are finding the product so easy to use and that it was intuitive with limited direction.

Please reach out to me if you would like to talk about the use of passwords in the system to see if I can be of assistance.

Thanks again,
Amy Fafard ¿ amy.fafard@kronos.com

Worked great until we reached the Labor Level limit

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Cons: The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Less than satisfied

May 30, 2017
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: We implemented and went live 1/1/2017 with Time and Attendance and Scheduler. The Scheduler had so many features missing on 1/1/17, we had to postpone implementation until the 4/1/17 release date. Every time we ask a functionality question, the answer is "That's a good idea, maybe we can incorporate that in a later release." Not necessarily a good response, when someone is paying you to use software and your question is something you said it could do in the demo. The 3 months worth of credit for our billing I have yet to see applied to our account. And there are the time clocks, well 5 months in and I am working on getting my third one to see if it will work correctly. First one we bought was compatible with barcodes. We purchased barcodes from a Kronos recommended supplier to fine out they were not compatible with the new clocks. When told we should have sent them in to be tested, I had the response "but we bought them where you told us to buy them." Then, we sent our proximity badges in for evaluation to change from a barcode scanner clock to a proximity badge scanner. Almost a month to get the test results that they worked with the clock, another month to get a correct order form to sign, then 3 weeks to ship to us all to find out Kronos ordered us the incorrect time clock reader. So I am almost 3 months into a process that has been a huge waste of my teams time. We use a small portion of this product and will think twice before we ever expand it.

Pros: I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Cons: Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Vendor Response

by Kronos on June 27, 2017

Hello Susan,

Thank you for your candid feedback. I apologize for the experience you have had thus far with the Workforce Ready solution. I have escalated your feedback to the appropriate stakeholders, and I welcome you to contact me directly so that we can speak further about what you would like to see in the product and submit these ideas to our product management team, as well as help resolve the issues you have been experiencing with our time clocks and support. Please do not hesitate to reach out to me via email at holly.bouffard@kronos.com.

All the best,
Holly Bouffard
Community Manager, Workforce Ready

New Workforce Ready User

Jan 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Comments: We have been implementing Workforce Ready since August of 2016. We are doing a phased implementation of all the modules, so the process is still ongoing. Considering that we're still rather new to the system, we are starting to get more comfortable with the product. We've been on many other similar products with competitors and had issues, which caused us to look for other solutions after a few years. This time we really tried to search for a product that we felt would be flexible, allow for modifications, and grow with us, so that we did not have to go through another implementation in another 3 years. Our evaluation process was lengthy, but we are still finding out a few surprises as we've gone through implementation. How things are presented during the sales process, while technically correct, don't necessarily work as we wished them to. The system is very customizable, though. Our implementation team has been great about working through any issues and helping us try and find solutions if there are items we do not like. However, there are some things that we have found that are not able to be changed that were disappointing.

Pros: It's still a work in process but we have found many things that we do like about Workforce Ready: 1. Customization - This system offers you the ability to customize your screens down to the individual level, as well as creating customized screens for other types of users. So if you want your Managers to log in and see a Timekeeping dashboard with graphs, and your Employee to log in and see employee related actions, and your Benefits Administrator to see a Benefits screen, you can set that up as defaults. Then each person can also customize their screens if they like and save them. 2. Reporting - if you need list style reports then this system offers one of the best reporting tools for easily building and customizing reports. Almost every screen is considered a "report" and you can add and delete columns as needed and then save that for later use, or even make it your default screen. Almost every screen is able to be exported in a variety of formats as well. You can also schedule reports to run automatically, as well as have them e-mailed automatically to Managers, etc. on a routine basis. 3. Notifications - This system offers the ability to automatically send e-mail notifications, reports, etc. for disciplinary actions, attendance tracking, reviews and other items. This is very helpful for our Managers and keeps them up to date on their to-do list. 4. Tools - Workforce Ready does have its own learning system, and they also offer many webinars, customer groups, KronosWorks, and customer sites that allow you to connect with one another if you have similar questions or problems. 5. Modules All Accessible from One Log-in - This was important to us as our other systems required us to log-in multiple times if we were trying to get into the Applicant module or Timekeeping. This is all easily found under one log-in. Very easy and timesaving.

Cons: As we go through the implementation process there have been a few surprises and disappointments: 1. Reporting - Yes, this is a Pro as far as customization and easy list reporting, but I do wish they had a more complex reporting tool available as well. If you want to have subtotals, grand totals, averages, grouped reports, add in formulas, etc. it is not easy to do in the reporting tool itself and you may have to export the list report out and finish building out the report in Excel or Word to get it how you really need it to be. 2. No Point-In-Time Reporting - This seems like it would be a given, but as we found out after the fact, we cannot do point in time reports. I feel like this is something we would have asked during our evaluation of the product, but again almost all products offer this now so perhaps we made a wrong assumption. 3. System Needs "Polished" - We knew going in that this product did not look as "user-friendly" as some of the other products. We felt like the flexibility of the system made up for it. However, as we are setting up our onboarding, our applicant site, and reviews we are starting to see the drawbacks in this. If you have users who are not as comfortable on a computer, this lack of "polish" and user-friendliness can make it difficult for them to understand the processes, and how to get through the screens. We also do not have the ability to customize the applicant website as much as we would like to help draw in applicants. 4. General Ledger - We came from another provider who did have a great General Ledger product, and this one was definitely a step back. Also, if your GL is tied in with your jobs you do have to have two separate lists in this system - the GL is not linked with the Jobs list in HR. So if someone changes position we have to update it in two places in order to keep the GL correct. This also comes into play if we add new jobs into the system - we have to update two lists. We also had to separate out our overtime into two pay codes since we have the overtime premium going to a different GL code. In our old system, they could have one pay code separated into two GL codes. We did not discover this until after we went live and so our associates started out seeing it one way on their check, and then another way, so it was very confusing for them. 5. On-site Training- This was contracted out to a partner of Kronos. It was not what we expected at all for the price we paid. You are better off to use the items built into the system or do it yourself. 6. Security - Yes, security is a pro, but some of the security set-ups in this system do make it very difficult and frustrating for our associates and applicants to get into the system on a regular basis which is a con. The system will automatically lock out any associate or applicant that does not log in every 14 days. However, the system tends to lock out every new user as well the first time they try to log-in. This is annoying and can make it difficult for those on off-shifts, as they have to contact us to get unlocked and then try logging in again within 24 hours. In addition, it does require you to enter a code if you're getting in on a new computer. It does have the option to check a box and only enter the code every 30 days, but that only applies to that specific computer and sometimes will not work depending on your cookie setting. Since most of our associates work in the plant, they only get on the system to print out check stubs every other week. They have to enter a code almost every time they log on to our public computers. This code has to be sent to their designated phone number or e-mail and cannot be easily changed to another number or e-mail. So if they forget their phone, or don't have their e-mail password with them, it can really make it difficult to get logged on, leading to frustration for them and a negative outlook on the system.

Recommendations to other buyers: We still have confidence that Workforce Ready is going to work out for us, but it is a work in progress. We've been through this before and have come to expect a bumpy road in any implementation. If you are looking at Workforce Ready, as with any system, just be sure to take the time to carefully evaluate all of the areas that are most important to you. Don't be afraid to ask for multiple demonstrations and ask to follow up questions. Even with all of our careful deliberation, there were still areas that we fell short in doing this. In all honesty, as you are going through the evaluation process and you look at other providers, it can all become jumbled together as to what one offers compared to the other. Make sure if there were things that you did like in the demonstration that you make a note of it, ask for screen shots. Because this system is so customizable on its screens and reports, how one demonstration looks may not be how another sales person presents the product. After implementing, take advantage of the webinars and customer meetings. They are a valuable resource. I am hopeful that in another few months of using the system, that I can come back to this site and update this review with more Pros.

Vendor Response

by Kronos on February 07, 2017

Hello Stacy,

Thank you for your thorough feedback, we really appreciate the time you took to outline your experiences both positive and what needs to be improved. We are currently underway in two user experience projects and I think your input would be extremely valuable. Would you have time to speak with us further about your experiences? If so, please email me at holly.bouffard@kronos.com ¿ I look forward to hearing from you.

All the best,
Holly Bouffard
Workforce Ready Community Manager

Review of Kronos Workforce Ready

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptional customer service support and updates! Great resources through Kronos Community. The notification that pops up once logged into Kronos is very helpful and provides relevant important information and reminders. Love how easy it is to create, edit, and share reports.

Cons: No major complaints. I suggest to continue to work on improving Workforce Ready so tasks can be completed with fewer clicks and less navigation. Another improvement would be to remove the current requirement to submit payroll two days before the payroll date. When a holiday falls somewhere within the week, it can become difficult and a bit of a time crunch to try to submit payroll in time. If you could change the requirement to submitting payroll one day before the payroll date, it would greatly help.

I would like to see improvements but overall good system

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Having a real HRIS system is a plus. We are not fully utilizing the system due to poor implementation team but we see potential.

Cons: Customer Service needs improvement. Not available when needed. Sometimes don't get calls back at all.

Vendor Response

by Kronos on May 04, 2017

Hello Holly,

Thank you for your feedback, we really appreciate it, and we¿re sorry your experience was not as positive as it should be. I thought you would like to know that we have increased the number of support staff and are continually improving our internal training to better serve our customers. If you have any additional concerns, please feel free to connect with me at holly.bouffard@kronos.com ¿ I would be happy to help.

Holly Bouffard
Community Manager, Workforce Ready
978.947.5173
holly.bouffard@kronos.com

Workforce Ready Review

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
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Comments: Overall a great system

Pros: Kronos is a solid powerful system. All applications in one including recruitment, payroll, performance reviews, time management. Single employee record sharing across applications.

Cons: Difficult learning the system and finding help. It would be nice to help (definition) on the specific field instead of trying to find it. Performance reviews and workflows are difficult to use

Vendor Response

by Kronos on September 07, 2017

Hi Nicole,

Thank you for your review! We are pleased to hear that you find Workforce Ready a great system! Regarding performance reviews and workflows, please reach out to me at amy.fafard@kronos.com so that we can help with your questions.

Thank you once again ¿ we appreciate your time and business,
Amy