# MedPointe Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MedPointe the right Electronic Medical Records solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143082/MedPointe/reviews

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MedPointe

4.7 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MedPointe

Ease of use

5.0

Customer Service

4.7

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VC

Vivian C.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Love It"

June 20, 2019

4.0

I Love it and the team was originally familiar with Americare Health since there were not a lot of clients with the Medpointe system in NC. Very Nice, Patient and Professional

Pros

Very easy to catch on to and manage. It can be programmed to your type of facility to easily access.

Cons

There's Nothing that I can say negative about the system

Reason for choosing MedPointe

CEO got good feedback from one of his colleagues. A similar practice to our's

Switched from

[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)

Slow, Freezing of the system. Support was not good

Review Source

Response from Health Systems Technology

July 9, 2019

Thanks for the awesome review, Vivian! We are happy to serve you and the rest of the team at Americare.

bM

bonnie M.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Better than most"

June 21, 2019

5.0

Pros

This is an extremely easy to use scheduling and EMR program. We've had staff members completely unfamiliar with any EMR programming be able to use it flawlessly within a day. There are a few changes and updates we as a practice would like to see but understand that hst cannot individualize the program for every practice. Communication is amazing. If there is an issue or some type of error occurring we are notified with a blast email, often before the practice is even aware there is an issue.

Cons

I have to think hard to come up with any cons for this software. Usually if we have a glitch, which is completely expected for any computer program, we get a swift response resolving any issues. If I had to make any changes I think the biggest change would be to make it possible to enlarge the font.

Review Source

Response from Health Systems Technology

July 9, 2019

Hi Bonnie, Thank you for your awesome review! We are grateful for the opportunity to serve you.

RY

Robert Y.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "HealthSysTech's Practice Made Perfect"

June 25, 2019

5.0

Excellent. I've been a customer since the early 1990's, beginning with their DOS program. I've never considered looking elsewhere, even with free data transfer, since they introduced their Windows program.

Pros

It is generally very efficient to perform tasks--the development team always considers the end user (physician & office staff) in designing the processes. Above all, the support team is always available and ready to help, from explaining how to do a task to being willing to add features and options in future releases. Customer input is their primary driver, along with their expertise on the laws and regulations that must be met in EMR software use.

Cons

Really, there's nothing to dislike. There are always ways of doing things that one user could prefer be different, but those quibbles are few and far between.

Review Source

Response from Health Systems Technology

July 9, 2019

Hi Dr. Young, Thanks for your review! We are honored to have served you for so many years!

EL

Erik L.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use and customizable"

February 26, 2019

5.0

Pros

Software is easy to learn and use. There are a lot of features such as Correspondence and Preventive Care that can be customized. The note building allows for setting up presets that make common documentation faster. I have used three different EMRs and this one definitely requires less clicks to get things done.

Cons

The customization takes some time upfront.

Review Source

Response from Health Systems Technology

July 9, 2019

Thanks for the review, Erik! We are happy to serve you.

TW

Tina W.  
Operations Manager  
Medical Practice  
Used the software for: 2+ years

### "Medical Records. Billing/Accounts Receivable "

June 19, 2019

5.0

Excellent!!

Pros

Very easy to use and able to modify to suit your needs. Customer support has been outstanding! Notes are easy to generate along with billing claims.

Cons

I find the reporting sometimes is difficult to drill down to exactly what is needed.

Review Source

Response from Health Systems Technology

July 9, 2019

Thanks for the awesome review, Tina! We are happy to serve you.

LS

Lisa S.  
Medical biller  
Medical Practice  
Used the software for: 2+ years

### "Medpoine biller"

February 15, 2019

4.0

Customer service help is stellar, easy to use, 24 support help,

Pros

How easy it is use, has lots of features.

Cons

Looks like it needs updated look.littke in the full side, but is very functional.

Review Source

Response from Health Systems Technology

July 9, 2019

Thanks for the review, Lisa! We are happy to serve you.

BH

Bruce H.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Love it"

September 16, 2020

5.0

Pros

Easy to use, minimal clicks. Great people - very helpful.

Cons

nothing - much better than what we used before. Any time there's been a problem they were quick to address it.

Review Source

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